Instruction manual

Programming the MERLIN LEGEND System for CMS
8.
Enter the next agent
Dial number
Type number
extension number and
Enter
[F10]
save entry
Repeat for each extension
9. Exit to System Program-
Exit
[F5]
ming Exit
[F5]
Exit
[F5]
Set Line Ringing Options
All CMS calls come to agents over the extension/system access (SA) button.
To ensure that these calls ring immediately, set the extension button (for key
mode) or system access button (for hybrid/PBX mode) on each agent phone
to Immediate Ring. Also, if a CMS agent’s telephone has personal line or
pool buttons, set them to No Ring to prevent calls on those lines from disturb-
ing the agent while on CMS calls.
The following instructions are for programming the telephone directly. Note
that the steps differ for analog and MLX (digital) telephones. For line assign-
ments, refer to Form 4a, Analog Multiline Telephone and Form 4b,
Digital/lSDN (MLX) Telephone.
Step Analog MLX
1.
Enter programming
Slide the T/P
0
0
mode switch to the P
(program) posi-
tion
[Feature] ❑ ❑
2.
Select extension/system
Press
Press
access button and enter
extension/SA
extension/SA
Immediate Ring feature
button button
code
3
*
7
❑ ❑ ❑ ❑ ❑ ❑
*
3 7
1-22 Setting Up Agent Telephones