Instruction manual

Programming the MERLIN LEGEND System for CMS
Transfer Audible
The Transfer Audible feature defines what a caller hears when his or her call
is transferred. For CMS, set this feature to Ringback. Refer to the “Transfer
Options” section of Form 6f, System Features. The factory setting is Music-
on-Hold.
Step
MLX-20L
PC
1.
Display Transfer Audible
Options
[F7]
screen
Transfer
[F1]
Audible
[F3]
2. Select Ringback and save
Ringback
[F2]
entry
Enter
[F10]
3.
Exit to System Programming
Exit
[F5]
Exit
[F5]
Extension Status
The Extension Status feature allows the CMS supervisor to determine the
status of CMS agent telephones through the lights next to the DSS buttons
assigned to agent extensions on the supervisor’s telephone. For CMS, set
this feature to Group Calling/CMS. Refer to the “Extension Status” section of
Form 6f, System Features. The factory setting is Group Calling/CMS.
Step
MLX-20L
PC
1. Display Extension Status
Options
[F7]
Button Type screen
Ext Status
[F7]
2.
Specify Group Call/CMS
GrpCall/CMS
[F2]
and save entry
Enter
[F10]
3.
Exit
Exit
[F5]
Setting Basic System Operating Conditions 1-9