Instruction manual

Appendix A: Guide to CMS Screens
CMS MAIN MENU
F1
F4
F5
START CALL
ADMINISTRATION
REPORT
MANAGEMENT MENU
MENU
F1
AGENT SPLIT
SUMMARY
DAILY
CUMULATIVE
INITIALIZE
STORED SHFT
CONFIGURATIONS
F2
SPLIT
DAILY
CUMULATIVE BY DAY
REPORT
CUMULATIVE BY HOUR
LINE GROUP
F3
REPORT
SELECT AND
INITIALIZE ONE
CONFIGURATION
F4
ALL
REPORTS
F6 EVENTS LOG
REPORT
DAILY
CUMULATIVE BY DAY
CUMULATIVE BY HOUR
DAILY
CUMULATIVE BY DAY
CUMULATIVE BY HOUR
F8
INITIALIZATION
SYSTEM
EXIT CALL
COMPLETE
MENU
MANAGEMENT
F1
F5 F3
CONFIGURATION
PRINT
SYSTEM
REPORTS
STATUS
F1 F2 F3 F4
F5
F6 F7
F1
F2
F3 F4 F5
F6 F7
LINE CALL
EVENTS
CONFIG
SET
SELECT
EVENTS
SPLIT
CONFIG
SPLITS
LINE SPLIT
DAY/
LINE
GROUPS
FLOW
LOG
STATUS
STATUS LIST
NIGHT OPTIONS
EXCEPTIONS
LOG
STATUS
STATUS
SCREEN
F1
—
ADD
F1
ANSWER
F1
ASSIGN
—
F1
CHANGE
F1
CHANGE
F1
SELECT
F1
SERVICE
—
F1
—
AGENT
F1
CHANGE
F1
CHANGE
AGENT
— —
—
—
—
DELAY
SPLITS
PRIORITY
AGT STAT
CONFIG
LEVEL
EXCEPTIONS
PRIORITY
—
AGENT
STATUS
F2
REMOVE
—
F2
FORCE
F2
FLOW
—
F2
—
SAVE
—
F2
—
ABANDON
F2
SPLIT
—
AGENT
DELAY
ON/OFF CONFIG
THRESH
EXCEPTIONS
F3
MOVE
—
F3
AUTO
F3
—
SET
F3
F3 F3
—
RENAME
—
ALARM
GROUP
—
AGENT
—
ACW
THRESH
CONFIG
ON/OFF
EXCEPTIONS
F4
F4
—
REPLACE
—
ALL-RING
F4
CHOOSE
F4
DELAY
—
AGENT
ON/OFF
—
STARTUP
MSG
LENGTH
F5
—
NEW
AGENT
F5
BUSINESS
—
NAME
F6
CHANGE
—
SPLIT
0
F8
AGENT
—
DIRECTORY
NOTES:
Additional Call Management screens and function keys are provided to allow for easy navigation between configuration and system status displays
as well as easy access to the Events Log.
After initialization is complete and another menu is selected, the system menu screen can be used to select configurations, review system status
screens, print reports and exit call management.
Figure A-2. Call Management Screen Map
A-3