Instruction manual

Appendix A: Guide to CMS Screens
CMS MENU
START CALL
ADMINISTRATION
PRINT
MANAGEMENT
MENU
REPORTS
STORED SHIFT
AGENT
CONFIGURATIONS
DIRECTORY
CONFIGURATION
AGENT
SPLITS
LINE
GROUPS
CALL
FLOW
ADMINISTER LINES
SET ADMINISTER
AND LINE GROUPS
OPTIONS
EXCEPTIONS
SERVICE
LEVEL
ABANDON
THRESHOLD
ALARM
ON/OFF
DELAY MSG
LENGTH
BUSINESS
NAME
AGENT
EXCEPTIONS
SPLIT
EXCEPTIONS
LINE GROUP
EXCEPTIONS
.
ASSIGN
ALERTS
Figure A-1. CMS Programming Screen Map
A-2