Instruction manual

Troubleshooting

PROBLEM:

Agent telephones ring part of one ring each time a call arrives.

Possible Cause

Corrective Action

Lines are not set to No

Set lines to No Ring.

Ring.

External Alert Problems

External alert problems do not produce warnings or direct adverse effects;

however, when exception thresholds are exceeded and this condition contin-

ues, CMS does not operate efficiently.

PROBLEM:

External Alert does not light when an exception occurs.

Possible Cause

Corrective Action

Alert is not connected to

the jack programmed for it

Alert number is not associ-

ated with any line button

number on the Setting

Exceptions screen.

Pre-select the associated line button on

the supervisor’s console.

Lift the handset and see if the alert lights.

— If it does, check the programming.

— If it doesn’t, contact the MERLIN

LEGEND system manager and check

that the alert is connected to the

proper jack on the control unit.

Faulty lamp

Test the lamp from the supervisor’s console

and replace if necessary.