Instruction manual

Troubleshooting
You pressed [Pause].
Press any key to continue.
You pressed
[CTRL] + ❑ Press the reset button to restart CMS.
or [CTRL] + [BREAK].
C
PROBLEM: A large number of “ghost” calls are ringing to agents.
Possible Cause
Corrective Action
The loop-start reliable
Contact the MERLIN LEGEND system
disconnect is set to Yes,
manager and reprogram the loop-start reliable
but the local phone com-
disconnect to No.
pany does not send a reli-
able disconnect signal.
PROBLEM: A large number calls are disconnecting.
Possible Cause
Corrective Action
The loop-start reliable Contact the MERLIN LEGEND system
disconnect is set to No,
manager and reprogram the loop-start reliable
but the local phone com-
disconnect to Yes.
pany sends a reliable
disconnect signal.
9-20 Other Problems