Instruction manual

Troubleshooting
PROBLEM: The PC stops, restarts, and displays the CMS Main Menu.
Effect on Call Management: Call management stops, but should resume
shortly after you restart CMS.
Effect on Data Collection: Data for the current hour are lost.
Possible Cause
Corrective Action
Electrical power to the PC
Press [F1] to resume Call Management.
was interrupted, or some-
one pressed the reset but-
ton on the PC.
PROBLEM: CMS stops managing calls. No error message appears on the
screen, and the function keys don’t work.
Effect on Call Management: No calls are processed while CMS is not
working.
Effect on Data Collection: If CMS restarts during the same data collection
hour, data for that hour are saved. Otherwise, data for the current hour are
lost.
Possible Cause
Corrective Action
You pressed
See “Printer Not Ready” under the heading
[ ] + [PrtSc] when the
“Other Messages” in this chapter for a list of
printer was not ready. corrective actions.
When the printer is fixed, CMS resumes
managing calls. If it does not, reboot the PC
by pressing the reset button or by turning the
PC off and then on again.
Other Problems
9-19