Instruction manual

Troubleshooting

Other Problems

Call Management Problems

PROBLEM:

The PC stops functioning, and call management stops, but no

message appears on the screen.

Audible Signal:

The alarm on the CMS card comes on and stays on.

Effect on Call Management:

CMS cannot manage calls until this problem

is corrected. See “Fallback Plan” at the end of this chapter.

Effect on Data Collection:

Data collection stops, and all data from the

current hour are lost.

Possible Cause

Corrective Action

The PC has failed.

1. Press the reset button and restart CMS.

2. If the PC does not restart, see the user’s

guide that came with the PC.

PROBLEM:

Calls coming in on some lines are not being processed prop-

erly by CMS.

Possible Cause

Corrective Action

The lines were not pro

1. Contact the MERLIN LEGEND system

grammed identically on

manager and complete the Line Status

CU1 and CU2.

Test to verify line assignments. See

“Line Status Test” in Chapter 7.

2. If the lines are not programmed the

same, reprogram them following the

instructions for “Setting Up the Operator

Positions” in Chapter 1.

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