Instruction manual

Troubleshooting
Other Messages
Printer Not Ready. (When Printer Ready, Select a Labeled
Function Key.)
Status Indicator: Don’tPrtSc
Effect on Call Management: If you use the [PrtSc] key when this message
is displayed, CMS may stop managing calls.
Effect on Data Collection: If CMS stops managing calls, all data collection
stops, but resumes when the problem is corrected. Data are saved for the
portion of the hour that CMS was managing calls.
Possible Cause
Corrective Action
Printer is not in “on-line” or
Put printer in “on-line” or “ready” status.
“ready” status.
The printer is not receiving Make sure the printer is plugged in and turned
power.
on, and the Ready light is on.
The printer has no paper,
1. Make sure the printer has paper and the
or the paper is jammed.
paper isn’t jammed.
2. Make sure the paper is aligned properly.
3. Press the Form Feed button on the
printer to make sure the paper feeds
properly.
A cable connection
Make sure the connections are secure at both
between the printer and ends of the cable running between the printer
the PC is loose.
and the PC.
9-16 Other Messages