Instruction manual

Troubleshooting
.
If CMS has Stopped Managing Calls
1. Try to view the Events Log screen to see what sequence of error mes-
sages was generated.
2. Reboot the PC by pressing the reset button or by turning the PC off and
then on again.
3. If CMS restarts, observe the Initialization screen, carefully watching for
warnings and errors. After it starts, check to see if it is managing calls
correctly. If CMS is managing calls correctly, check CMS periodically
for a reoccurrence of the problem.
4. If CMS does not restart, or if you get the SYSERR message again, call
the NTSC/NSAC at 1 800 628-2888 or contact your authorized AT&T
dealer. Be sure to have a list of the system errors generated by the
problem.
5. See “Fallback Plan” at the end of this chapter.
System Errors 9-15