Instruction manual

Troubleshooting
Possible Cause
Corrective Action
Printer is not in “on-line” or
Put printer in “on-line” or “ready” status.
“ready” status.
The printer is not receiving Make sure the printer is plugged in and turned
power.
on, and the Ready light is on.
The printer has no paper,
1. Make sure paper is loaded and that the
or the paper is jammed.
paper isn’t jammed.
2. Make sure the paper is aligned properly.
3. Press the Form Feed button on the
printer to make sure the paper feeds
properly.
A cable connection
Make sure the connections are secure at both
between the printer and
ends of the cable running between the printer
the PC is loose.
and the PC.
NOTE:
If the problem is corrected, you should see the message
Printer Now Ready
If you do not see this message, try correcting the problem again. If you still
do not see the message, reboot the PC and restart CMS. If the problems
persists, call NTSC/NSAC at the phone numbers listed on the inside front
cover of this guide or contact your AT&T Authorized Dealer.
Warning Messages 9-13