Instruction manual

Troubleshooting
WARNING--One or More Line Groups has No Lines.
Effect on Call Management: Calls cannot come into a line group with no
lines.
Possible Cause
At least one agent split is
From
assigned to at least one
1.
empty line group.
2.
Corrective Action
the Initialization screen:
Press
[F1] to display the Configuration
screen.
In the Call Flow area, find the line
group(s) (A–D) with no lines and at least
one agent split:
— To assign lines to an empty line
group, exit call management and fol-
low the instructions for “Programm-
ing CMS Lines” in Chapter 5.
— To reassign an agent split from an
empty line group, follow the instruc-
tions for “Dynamic Reconfiguration”
in Chapter 6 of the CMS Supervisor’s
Guide.
Intraflow is turned on, but
From the Initialization screen:
no secondary split is
1. Press
[F1] to display the Configuration
assigned.
screen.
2. In the Call Flow area, find the line
group(s) with intraflow turned on and no
secondary split assigned.
3. Turn intraflow off or assign a secondary
split to the line group by following the
instructions for “Turning Intraflow On/Off”
in Chapter 6.
Warning Messages
9-11