Instruction manual

Troubleshooting
WARNING--No Main Split Assigned to One or More Line Groups.
Effect on Call Management: Calls coming in on lines with no main splits
assigned to them go unanswered.
Possible Cause
Assigning agent splits to
line groups is not com-
plete.
or
All agents were removed
from a main split.
Corrective Action
From the Initialization screen:
1. Press [F1] to display the Configuration
screen.
2. In the Call Flow area, find the line
group(s) (A–D) with no main split
assigned.
3. Assign main splits as needed by follow-
ing the instructions for “Assigning Main
and Secondary Splits” in Chapter 6.
WARNING--No Secondary Split Assigned to One or More Line Groups.
Effect on Call Management: Calls coming in to a line group with no secon-
dary split assigned to it cannot be intraflowed.
Possible Cause
Intraflow is turned on, but
From
the line group has no
1.
secondary split assigned
to it.
2.
3.
Corrective Action
the Initialization screen:
Press
[F1] to display the Configuration
screen.
In the Call Flow area, find the line
group(s) with intraflow turned on and no
secondary split assigned.
Turn intraflow off or assign a secondary
split to the line group by following the
instructions for “Turning Intraflow On/Off’
in Chapter 6.
9-10 Warning Messages