Instruction manual

Troubleshooting
and CU2 ports on the PC. If the CU2
indicator stops and the CU1 indicator
appears, the CU2 jack on the CMS card
is not faulty.
2. Return the cables to their original ports
on the CMS PC so that CU1 works and
CMS can resume managing calls.
3. Restart CMS and try to isolate the prob-
lem further.
The CU2 jack on the CMS
If none of the above actions corrects the prob-
card is faulty.
Iem, contact your equipment supplier for
assistance.
WARNING--Message Unit Out of Service. Check Power and Cables.
Status Indicator:
MSG
Effect on Call Management: CMS cannot connect calls to the delay mes-
sage. Callers hear ringing, music, or silence until an agent answers.
Possible Cause Corrective Action
The voice announcement Make sure the voice announcement unit is
unit is not receiving power.
plugged in and turned on. The lights on the
unit are lit when it is on.
A cable connection
Make sure all connections are secure on the
between the voice cable running between the voice announce-
announcement unit and ment unit and the PC.
the PC is loose.
9-8 Warning Messages