Instruction manual

Troubleshooting
ERROR--No Configuration Found. ADMINISTER System.
Effect on Call Management: CMS cannot manage calls until this problem
is corrected. See “Fallback Plan” at the end of this chapter.
Possible Cause
Corrective Action
One or more steps in
1. Display the Stored Shift Configurations
building shift
screen. Press [F8], [F4], [F1] .
configurations was omit-
2. Build at least one shift configuration
ted.
according to the instructions in Chapter
6, “Building a Shift Configuration. ”
3. Restart CMS.
No startup configuration
Select a startup configuration according to the
was chosen.
instructions in Chapter 6, “Building a Shift
Configuration.”
ERROR--No Lines in CMS. ADMINISTER Lines.
Effect on Call Management: CMS cannot manage calls until this problem
is corrected. See “Fallback Plan” at the end of this chapter.
Possible Cause
Corrective Action
One or more steps was
1. Display the Administer Lines and Line
omitted in programming
Groups screen. Press [F8], [F4], [F3] .
CMS line groups.
2. Follow the instructions in Chapter 5, “Pro
gramming CMS Lines” to finish pro-
gramming line groups.
3. Make sure you have completed at least
one shift configuration as described in
Chapter 6, “Building a Shift
Configuration.”
4. Restart CMS.
9-6 Error Messages