Instruction manual

Troubleshooting
ERROR--CMS Card Faulty or Not Found. CMS Cannot Manage Calls.
Status Indicator: CU 1 (flashing) and CU 2 (on steady)
Audible Signal: A single short beep from the PC
Effect on Call Management: CMS cannot manage calls until this problem
is corrected. See “Fallback Plan” at the end of this chapter.
Effect on Data Collection: Data collection stops. Data on completed calls
are saved if the problem is corrected within the same hour in which CMS
became disabled. Data on calls in progress when CMS became disabled are
lost.
Possible Cause
Corrective Action
The CMS card is loose or
1. Exit to DOS. Turn off and disconnect the
was improperly installed.
PC.
2. Make sure the CMS card is installed as
described in the Call Management Sys-
tem Installation Guide.
3. Reconnect and turn on the PC.
4. Restart CMS.
The CMS card is faulty or Contact your equipment supplier for assis-
another card was installed
tance.
that conflicts with the CMS
card.
Error Messages 9-3