Instruction manual

Building a Shift Configuration
Bon Voyage Travel
DAY
CMS R3.0
8:35p 03/04
AGENT SPLITS
LINE GROUP OPTIONS
—Agent—
—Agent—
Num Answer Force Auto
Split
❘ ❘
Pos ID
Split
❘
Pos ID
❘
Group Lines Delay Delay ACW
1 PERS 16 TOM
3 CORP
37 IKE A PUBLC 4 5s Off 20s
17 CLIFF
39 TINA B SPECL 3 5s Off
30s
19 ERNIE
40 DIANA
C CHART 6
5s Off 10s
21 DEB
4 SUPPT 42 RON
D CORP 2
5s
Off
15s
23 BOB
43 NANCY
24 SHERM 5 -
25 WALT
6-
2 CHART 27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
Configuration #1 -
F10 -
Help
F Assign F Flow
F Set
FAll-Ring
F Config
1 Splits 2 On/Off 3 Thresh
5 On/Off
7 Screen
CALL FLOW
Flow All
—Splits— Intra
Spl Thresh Ring
Gp Main Sec Flow
❘ ❘
1
10s Off
A 1 3 On
2
5s Off
B
1 3 On
3 30s Off
C
2 4 On 4 30s Off
D
3- Off
5
30s Off
6
30s Off
Figure 6-5. Call Flow Screen
Assigning Main and Secondary Splits
Each line group must have a main split assigned to it. In addition, a secon-
dary split can be assigned as a backup split for intraflow.
To assign main and secondary splits:
1. On the Call Flow screen, press
[F1] (Assign Splits).
The editing keys replace the screen's keys, and the following prompt appears
on the prompt line:
ASSIGN SPLITS:
Line Group Letter:
Main Split #:_ Secon-
—
dary Split
6-10 Programming Call Flow