Instruction manual

Building a Shift Configuration
11. Enter the group letter and the number of seconds for the ACW to be in
effect.
12. Press [F8] (Enter Data) to save the entry.
The prompt disappears, the screen’s function keys replace the editing function
keys, and the new answer delay time appears for the group letter you
specified.
13. Repeat steps 10 through 12 for other line groups.
For more information on the line group options, see “Assigning Line Group
Options” in chapter 3 of the CMS Supervisor’s Guide.
Programming Call Flow
Next, program the call flow for this shift configuration. Call flow includes
assigning main and secondary splits, setting intraflow and the intraflow thres-
hold, and setting All-Ring operation. Note that setting intraflow and the
intraflow threshold are optional steps at this time; these settings can be
changed later in response to actual CMS activity.
Refer to the Shift Configuration Planning Form for main and secondary split
assignments and All-Ring assignments. Refer to the CMS Options Planning
Form for intraflow and intraflow threshold settings. If no settings are indi-
cated, retain the factory settings. For a more detailed discussion of call flow
option see chapter 3 of the CMS Supervisor’s Guide.
To program the Call Flow options, first highlight the Call Flow section of the
Stored Shift Configuration screen by pressing
[F3] (Call Flow). A completed
Call Flow screen is shown in Figure 6-5.
Programming Call Flow 6-9