Instruction manual

Building a Shift Configuration
Programming Line Group Options
The next step in programming the shift configuration is to set options that
affect line groups. These options include Answer Delay, Force Delay, and
Auto ACW. Refer to the CMS Options Planning Form for the settings for these
options. If no settings are indicated, retain the factory settings.
To program the line group options:
1. On the Stored Shift Configurations screen, press
[F2] (Line Groups) to
highlight the Line Group Options section of the screen. Figure 6-4
shows a completed Line Groups screen.
Bon Voyage Travel
AGENT
—Agent—
❘
Split
Pos ID
1 PERS 16 TOM
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
2 CHART 27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
❘
❘
Configuration #1 -
SPLITS
—Agent—
Split
❘
POs ID
3 CORP 37 IKE
39 TINA
40 DIANA
4 SUPPT
42 RON
43 NANCY
5-
6-
F Answer F Force
F Auto
1 Delay
2 Delay
3 ACW
DAY
CMS R3.0
8:34p 03/04
LINE GROUP OPTIONS
Num Answer Force Auto
Group Lines Delay
Delay
ACW
A PUBLC 4
5s Off
20s
B SPECL 3
5s
Off
30s
C CHART 6
5s
Off
10s
D CORP 2
5s Off 15s
CALL FLOW
Flow All
—Splits— Intra
Spl Thresh Ring
❘
Gp Main Sec Flow
❘
F10 -
Help
F Con fig
7 Screen
Figure 6-4. Line Group Options Screen
Programming Line Group Options 6-7