Instruction manual

Building a Shift Configuration
Bon Voyage Travel
AGENT SPLITS
—Agent—
—Agent—
Split
❘
Pos ID
❘
❘
Split P OS ID
1 PERS
16 TOM
3 CORP 37 IKE
17 CLIFF
39 TINA
19 ERNIE
40 DIANA
21 DEB
4 SUPPT
42 RON
23 BOB
43 NANCY
24 SHERM 5 -
25 WALT
6-
2 CHART
27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
ADMIN CMS R3.0 8:02p 03/04
LINE GROUP OPTIONS
❘
Num
Answer
Group Lines Delay
CALL FLOW
Force Auto
Delay ACW
Flow
—Splits— Intra
Spl Thresh
❘ ❘
Gp Main Sec Flow
Configuration #1 -
F10 -
All
Ring
Help
F Add
F Remove F Move FReplace
F New
F Change
F Config
F Agent
1 Agent
2 Agent
3 Agent 4 Agent
5 Agent
6Split ID 7 Screen 8Directry
Figure 6-3. Agent Split Screen
6-6 Assigning Splits