Complete user’s manual BL102/BL102-2/BL102-3/ BL102-4/BL102-5 DECT 6.
Congratulations on your purchase of this AT&T product. Before using this AT&T product, please read the Important safety information section on pages 1-2 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Quick start guide BL102/BL102-2/BL102-3/ BL102-4/BL102-5 DECT 6.
Complete user’s manual BL102/BL102-2/BL102-3/ BL102-4/BL102-5 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting Table of contents Getting started Important safety information................ 1 Safety information................................... 1 Especially about cordless telephones..................................................2 Precautions for users of implanted cardiac pacemakers...............................................2 Pacemaker patients.............................
Multiple handset use Intercom.............................................................29 Answer an incoming call during an intercom call....................................29 Call transfer using intercom.................30 Directory About the directory.....................................31 Create directory entries.......................... 32 Create a new directory entry........ 32 Add a predialed telephone number to the directory................ 33 Review the directory..............................
Appendix Adding and registering handsets/ headsets.......................................................86 Register a handset to your telephone base.....................................86 Deregistering handsets...........................87 Deregister all handsets from your telephone base.........................87 Alert tones and lights............................... 88 Screen icons............................................. 88 Handset alert tones............................ 88 Telephone base tones.....
Getting started Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information f Read and understand all instructions in the user’s manual. Observe all markings on the product. f Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock from lightning.
Getting started Important safety information Especially about cordless telephones f Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset.
Getting started Quick reference guide - handset 9 1 10 2 11 3 4 12 5 6 13 7 14 8 1 CHARGE indicator f 4 On when the handset is charging in the telephone base or charger. 2 REDIAL/PAUSE f f PHONE/FLASH f f Press repeatedly to view the last ten numbers dialed (page 24). While entering numbers, press and hold to insert a dialing pause (page 32). 1 5 f 3 pDIR/VOLUME f f f f Press pDIR to show directory entries when the handset is not in use (page 34). Press to scroll up while in menus.
Getting started Quick reference guide - handset 9 1 10 2 11 3 4 12 5 6 13 7 14 8 8 MUTE/DELETE f f f f f 9 12 During a call, press to mute the microphone (page 26). When the handset is ringing, press to mute the ringer temporarily (page 23). While reviewing the caller ID log, directory, redial memory, block list, allow list, or star name list, press to delete an individual entry. While predialing, press to delete digits.
Getting started Quick reference guide - handset Main menu Play messages (page 80) Answering sys (page 72) Main menu Play messages ECO Smart call blk (page 44) Directory (page 31) Caller ID log (page 36) Intercom (page 29) Ringers (page 16) Set date/time (page 17) Caller ID annc (page 18) Settings (page 18) Using menus: f f f f Press MENU/SELECT to show the menu. Press qCID or pDIR to scroll through menu items. Press MENU/SELECT to confirm or save changes to a highlighted menu item.
Getting started Quick reference guide - telephone base 6 1 7 2 8 3 9 10 11 4 5 1 /ANSWER ON f 2 f 3 7 Antenna /HANDSET LOCATOR 8 X/DELETE While the phone is idle, press to page all handsets (page 25). f f Message counter f Shows the number of messages or other answering system information. f f f Press to repeat a message. f f Press twice to delete all old messages when the phone is not in use (page 81). Press to start or stop message playback (page 80).
Getting started Installation You must install and charge the battery before using the telephone. See pages 9-10 for easy instructions. Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (see page 13). For optimum range and better reception, place the telephone base in a central and open location.
Getting started Telephone base and charger installation Install the telephone base and charger, as shown below. The telephone base is ready for tabletop use. If you want to change to wallmounting, see Installation options on page 13 for details. Telephone base installation Plug the large end of the telephone base power adapter into a power outlet not controlled by a wall switch. f Plug the other end of the telephone line cord into a telephone jack or a DSL filter.
Getting started Battery installation and charging Install the battery, as shown below. Once you have installed the battery, the screen indicates the battery status (see the following table). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 10 hours of continuous charging. See the table on page 108 for battery operating times.
Getting started Battery installation and charging T U A H LE S SID E U P /C R VE ) TÉ H Ô C i-M N E S. h IE . A R ES TE IL 0m : s 40 : AT S P le T B LE pi .4V EN E c- (2 R R lo 2 EM TU CE e IS / B 34 S C R in TH k 83 TIS UN PE ch R Pac BT2 E R P OU en ué ry 2/ AV O R te 34 / N RE iq G R br at B 83 IN BU É Fa IN / T1 N B R T C A O IN na W N S hi C O D PA in E e N ad M C 15 R 35 Step 2 Align the cover flat against the battery compartment, then slide it upwards until it clicks into place.
Getting started Initial setups Set date/time After you install your telephone or power returns following a power outage, the handset will prompt you to set the date and time. For instructions, see Set date/time on page 17. To skip setting the date and time, press OFF/CANCEL on the handset.
Getting started Initial setups Voice guide to set Answering system After the Smart call blocker setting is done or skipped, the telephone base will then prompt if you want to set up the answering system. Listen to the instructions to set up your answering system. Stop the voice guide While the voice guide is playing, press DELETE on the telephone base. f Restart the voice guide On the telephone base, press the keys in the following sequence.
Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall-mount bracket to connect with a standard dual-stud telephone wall-mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronic retailers. You might need a professional to install the mounting plate. Tabletop to wall-mount installation 1. Plug the telephone line into the telephone base.
Getting started Installation options Wall-mount to tabletop installation 1. Unplug the large end of the power adapter from the electrical outlet. 2. If the telephone line cord and power adapter cord are bundled, untie them first. Slide the wall-mount bracket up and remove it from the wallmounting plate. 3. Unplug the telephone line cord or the DSL filter from the telephone wall jack. Push the telephone base up and away from the wall-mount bracket to detach it from the wall-mount bracket. 4.
Telephone settings Telephone settings Use the menu to change the telephone settings. 1. Press MENU/SELECT when in idle mode (when the phone is not in use) to enter the main menu. 2. Press qCID or pDIR to scroll to the feature to be changed. 3. Press MENU/SELECT to select the highlighted item. Play messages ECO NOTE: Press OFF/CANCEL to cancel an operation, back up to the previous menu or exit the menu display. Press and hold OFF/CANCEL to return to idle mode.
Telephone settings Telephone settings Ringer volume You can set the ringer volume level (1-6) to one of six levels or turn the ringer off. When the ringer is off, appears on the screen. 1. Press MENU/SELECT in idle mode to enter the main menu. 2. Use qCID or pDIR to scroll to Ringers, then press MENU/SELECT. 3. Press MENU/SELECT again to select Ringer volume. 4. Press qCID or pDIR to sample each volume level. 5. Press MENU/SELECT to save your preference.
Telephone settings Telephone settings Set date/time The answering system announces the day and time of each message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. The year must be set so that the day of the week can be calculated from the caller ID information.
Telephone settings Telephone settings LCD language You can select the language used for all screen displays. 1. Press MENU/SELECT in idle mode to enter the main menu. 2. Use qCID or pDIR to scroll to Settings, then press MENU/SELECT. 3. Press MENU/SELECT to choose LCD language. 4. Press qCID or pDIR to highlight English, Français or Español, then press MENU/SELECT to confirm.
Telephone settings Telephone settings Set speed dial voicemail number This feature lets you save your voicemail number for easy access when you press and hold the 1 key. To set your voicemail number: 1. Press MENU/SELECT in idle mode to enter the main menu. Voicemail # 2. Use qCID or pDIR to scroll to Settings, then press MENU/SELECT. 3. Use qCID or pDIR to scroll to Voicemail #, then press MENU/SELECT. Voicemail # 4.
Telephone settings Telephone settings Voicemail (visual message waiting) indicator If you subscribe to a voicemail service offered by your telephone service provider, this feature provides a visual indicator when you have new voicemail messages. New voicemail and the screen. f f icon appear on the handset New voicemail ECO ANS ON 10:30PM 11/20 NOTES: This feature does not indicate new messages recorded on your phone’s built-in answering system.
Telephone settings Telephone settings Key tone The handset is set to beep with each key press. You can adjust the key tone volume or turn it off. If you turn off the key tone, there are no beeps when you press keys. 1. Press MENU/SELECT in idle mode to enter the main menu. Key tone 2. Use qCID or pDIR to scroll to Settings, then press MENU/SELECT. 3. Use qCID or pDIR to scroll to Key tone, then press MENU/SELECT. 4. Use qCID or pDIR to select On or Off. 5. Press MENU/SELECT to save your preference.
Telephone settings Telephone settings Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone. Dial mode ECO To set the dial mode: 1. Press MENU/SELECT in idle mode to enter the main menu. 2. Use qCID or pDIR to scroll to Settings, then press Touch-tone MENU/SELECT. 3. Use qCID or pDIR to scroll to Dial mode, then press MENU/SELECT. 4.
Telephone operation Telephone operation Making a call f Press PHONE/FLASH or telephone number. /SPEAKER, then enter the Elapsed time 0:00:30 The screen displays the elapsed time as you talk (in hours, minutes and seconds). NOTE: Pressing PHONE/FLASH to access services from your telephone service provider does not affect the elapsed time. ECO 10:30PM Speaker 11/20 0:00:30 ECO 10:30PM On hook dialing (predialing) 1. Enter the telephone number.
Telephone operation Telephone operation Speakerphone During a call, press /SPEAKER to switch between handsfree Elapsed time speakerphone and normal handset use. Press OFF/CANCEL Speaker 0:00:30 to hang up or return the handset to the telephone base or charger. ECO 10:30PM 11/20 NOTES: f f f When you use the speakerphone, the key pad of the handset and the /SPEAKER button are lit. The speakerphone uses more power than the normal handset.
Telephone operation Telephone operation Handset locator The handset locator feature is useful if you misplace any handsets. To start the paging tone: f Press /HANDSET LOCATOR on the telephone base to start the paging tone on all handsets for 60 seconds. NOTE: If you press OFF/CANCEL or MUTE/DELETE on a handset, the ringer of that handset stops, but the paging to the rest of the handsets continues.
Telephone operation Options while on calls Volume control To adjust the listening volume of a handset: Press VOLUME or VOLUME on the handset while on a call. f To adjust the listening volume of the telephone base: Press VOL or VOL while listening to the message playback on the telephone base. f f f NOTES: Handset and speakerphone volume settings are independent. When the volume reaches the minimum or maximum setting, you hear two beeps.
Telephone operation Options while on calls Chain dialing Use this feature to initiate a dialing sequence from the numbers in the directory, caller ID history or redial memory while you are on a call. Chain dialing is useful when you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID history or redial list. To access the directory while on a call: 1. Press MENU/SELECT. 2. Press qCID or pDIR to scroll to Directory and then press MENU/SELECT. 3.
Telephone operation Options while on calls Audio Assist® The Audio Assist® feature makes voices sound louder and clearer. To turn the Audio Assist® feature on: Press AUDIO ASSIST® while you are on a call using the handset, the screen shows AUDIO ASSIST. To turn the Audio Assist® feature off: Press AUDIO ASSIST® again. This feature is also turned off automatically after you hang up.
Multiple handset use Intercom Use the intercom feature for conversations between two handsets. This feature is only available if you have at least two system handsets. You can buy accessory handsets (AT&T model BL102-0) to expand your system. Use a handset to initiate intercom calls. 1. Press MENU/SELECT on the handset in idle mode to enter the main menu. Press qCID or pDIR to scroll to Intercom, then press MENU/SELECT. 2.
Multiple handset use Call transfer using intercom Use the intercom feature to transfer an outside call to another system handset. You can also share an outside call with another system handset. This feature is available only if you have two or more handsets. To transfer or share an outside call using intercom: 1. When on an outside call, press MENU/SELECT. 2. Press qCID or pDIR to scroll to Intercom and press Intercom MENU/SELECT. The call is automatically put on hold. 3.
Directory About the directory The directory stores up to 50 entries with up to 30 digits for each phone number and 15 characters for each name. A convenient search feature can help you find and dial numbers quickly (page 34). f The directory is shared by all handsets. Changes made to Charlie Johnson 888-883-2445 the directory from any handset apply to all. Only one handset can review the directory at a time. If another handset tries to enter the directory, its screen shows Not available.
Directory Create directory entries Create a new directory entry 1. Press MENU/SELECT in idle mode to enter the main menu. 2. Press qCID or pDIR to scroll to Directory, then press MENU/SELECT. 3. Press MENU/SELECT to choose Add new entry. 4. Use the dialing keys to enter a telephone number (up to 30 digits) when prompted. f f f f Press qCID or pDIR to move the cursor to the left or right. Press MUTE/DELETE to erase a digit. Press and hold MUTE/DELETE to erase all digits.
Directory Create directory entries Dialing keys Characters by number of key presses 1 2 3 4 5 6 7 8 9 10 11 1 . - ‘ ( ) * # & / , 2 A B C a b c 2 3 D E F d e f 3 4 G H I g h i 4 5 J K L j k l 5 6 M N O m n o 6 7 P Q R S p q r s 7 8 T U V t u v 8 9 W X Y Z w x y z 9 0 space 0 1 * # Add a predialed telephone number to the directory You can save a predialed telephone number to the directory. 1.
Directory Review the directory Review directory entries 1. Press DIRp when in idle mode. The summary screen shows briefly and then the first entry in the directory shows. 2. Press qCID or pDIR to browse through the directory. Entries appear alphabetically by the first letter in the name. -OR1. Press MENU/SELECT when in idle mode. 2. Press qCID or pDIR to scroll to Directory, then press MENU/SELECT. 3. Press qCID or pDIR to scroll to Review, then press press MENU/SELECT. 4.
Directory Dial, delete or edit directory entries To dial, delete or edit a directory entry (name and number), the entry must be displayed on the handset. Use Review the directory (page 34) to show an entry. Display dial To dial a displayed number from the directory, press /SPEAKER. PHONE/FLASH or Delete a directory entry To delete the displayed directory entry, press MUTE/DELETE. The screen shows Delete contact?. Press MENU/SELECT to confirm.
Caller ID About caller ID This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.
Caller ID Caller ID history How the caller ID history (caller ID log) works The telephone stores caller ID information about the last 50 incoming calls in the telephone base. Entries are stored in reverse chronological order. The phone deletes the oldest entry when the log is full to make room for new calls. This information is common to all handsets, so changes made using any handset are reflected in all other handsets.
Caller ID Caller ID operation Memory match If the incoming telephone number matches the last seven digits of a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory. NOTE: The number shown in the caller ID log will be in the format sent by the telephone service provider.
Caller ID Caller ID operation View dialing options Although the incoming caller ID log entries have 10 digits (the area code plus the seven-digit number), in some areas, you might need to dial only the 7 digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change and store the number of digits that you dial in the caller ID log.
Caller ID Caller ID operation Save a caller ID log entry to the directory 1. When in the caller ID log, press qCID or pDIR to browse. 2. Press MENU/SELECT to select an entry. The screen displays EDIT NUMBER. 3. Use the dialing keys to edit the number. Press qCID or pDIR to move the cursor to the left or right. Press MUTE/DELETE to backspace and erase a digit. Press and hold MUTE/DELETE to erase all digits. Press and hold REDIAL/PAUSE to insert a three-second dialing pause (a P appears). 4.
Caller ID Caller ID operation Save a caller ID log entry to the allow list 1. When in the caller ID log, press qCID or pDIR to browse. 2. When the desired entry displays, press MENU/SELECT. 3. Press qCID or pDIR to scroll to To Allow list, then press MENU/SELECT. 4. When the screen displays Enter number, use the dialing keys to edit the number. Press qCID or pDIR to move the cursor to the left or right. Press MUTE/DELETE to backspace and erase a digit. Press and hold MUTE/DELETE to erase the entire entry.
Caller ID Caller ID operation Save a caller ID log entry to the block list 1. When in the caller ID log, press qCID or pDIR to browse. 2. When the desired entry displays, press MENU/SELECT. 3. Press qCID or pDIR to scroll to To Block list, then press MENU/SELECT. 4. When the screen displays Enter number, use the dialing keys to edit the number. Press qCID or pDIR to move the cursor to the left or right. Press MUTE/DELETE to backspace and erase a digit. Press and hold MUTE/DELETE to erase the entire entry.
Caller ID Reasons for missing caller ID information There are occasions when other information or no information shows for various reasons: On-screen message Reason PRIVATE NUMBER The caller prefers not to show the phone number. PRIVATE NAME The caller prefers not to show the name. PRIVATE CALLER The caller prefers not to show the phone number and name. UNKNOWN NUMBER Your telephone service provider cannot determine the caller’s number.
Smart call blocker About Smart call blocker* If you have subscribed to caller ID service, then you can use Smart call blocker to filter robocalls, telemarketing calls and unwanted calls, while allowing welcome calls to get through. You can set up your lists of welcome callers and unwelcome callers. Smart call blocker allows calls from your welcome callers to get through, and it blocks calls from your unwelcome callers.
Smart call blocker About Smart call blocker Call categories Calls are classified into four categories: Welcome calls Welcome calls are calls with telephone numbers saved in your allow list or directory, and not in your block list. Welcome calls also include calls with caller names saved in your star name list. NOTES: There are many organizations like schools, medical offices, and pharmacies that use robocalls to communicate important information to you.
Smart call blocker About Smart call blocker Call handling f f f f Smart call blocker is set to on, and to allow all incoming calls by default. When Smart call blocker is on, the first ring of all incoming calls will be muted. If your directory, allow list, star name list and block list are empty when Smart call blocker is on, and you have set to screen calls, the telephone will screen all incoming calls and asks callers to announce their names or press the pound key (#).
Smart call blocker About Smart call blocker Call category Unknown calls f Calls without numbers − f Numbers that are “out of area“ or set to “Private“. Uncategorized calls − − − − − With absent caller ID number. Numbers not found in directory. Call handling / Set profile options You can select one of the following five profile options for handling all unknown calls.
Smart call blocker Call block settings Set Smart call blocker on/off The Smart call blocker feature is set to on by default. 1. Press CALL BLOCK on the handset when it is not in use, and then press MENU/SELECT to select SCB On/Off. -ORPress MENU/SELECT to enter the main menu when the handset is not in use. Press qCID or pDIR to scroll to Smart call blk, then press MENU/SELECT twice. 2. Press qCID or pDIR to highlight On or Off, then press MENU/SELECT to save the setting. You hear a confirmation tone.
Smart call blocker Call block settings f UnknownToAns.S - forward all unknown calls to the answering system. − f This profile setting sets the telephone to forward all unknown calls to the answering system. Block unknown - block all unknown calls. − This profile setting sets the telephone to block all unknown calls. NOTES: f f If you set SCB On/Off to Off, selected setting under Set profile will be invalid, and all incoming calls will ring, including calls with numbers in your block list.
Smart call blocker Call block settings Block list Add numbers that you want to prevent their calls from ringing through. The block list stores up to 1,000 entries. Add a block entry: 1. Press CALL BLOCK on the handset when it is not in use. -ORPress MENU/SELECT to enter the main menu when the handset is not in use. Press qCID or pDIR to scroll to Smart call blk, then press MENU/SELECT. 2. Press qCID or pDIR to scroll to Block list, and then press MENU/SELECT. 3.
Smart call blocker Call block settings Review block list: 1. Press CALL BLOCK on the handset when it is not in use. -ORPress MENU/SELECT to enter the main menu when the handset is not in use. Press qCID or pDIR to scroll to Smart call blk, then press MENU/SELECT. 2. Press qCID or pDIR to scroll to Block list, and then press MENU/SELECT. 3. Press MENU/SELECT to choose Review. 4. Press qCID or pDIR to browse through the block entries. NOTE: List empty appears if there are no block entries.
Smart call blocker Call block settings Save a caller ID log entry to block list: 1. Search for the desired caller ID log entry (see Review the caller ID log on page 38). 2. When the desired entry displays, press MENU/SELECT. 3. Press qCID or pDIR to scroll to To Block list, then press MENU/SELECT. 4. The handset displays Enter number. Use the dialing keys to edit the number, when necessary. Press qCID or pDIR to move the cursor to the left or right.
Smart call blocker Call block settings Edit a block entry: 1. Search for the desired entry in the block list (see Review block list on page 51). 2. When the desired entry displays, press MENU/SELECT. The screen displays Enter number along with the phone number to be edited. If you only want to edit the name, skip to Step 4. 3. To edit the number: Use the dialing keys to enter digits. Press qCID or pDIR to move the cursor to the left or right. Press MUTE/DELETE on the handset to erase a digit.
Smart call blocker Call block settings Delete a block entry: 1. Search for the desired entry in the block list (see Review block list on page 51). 2. When the desired entry displays, press MUTE/DELETE on the handset. The screen shows Delete entry?. 3. Press MENU/SELECT to confirm. The screen show Deleting..., and the next entry displays. You cannot retrieve a deleted entry. Delete all block entries: 1. Press CALL BLOCK on the handset when it is not in use.
Smart call blocker Call block settings Allow list Add numbers that you want to allow their calls to get through to you. The allow list stores up to 200 entries. Add an allow entry: 1. Press CALL BLOCK on the handset when it is not in use. -ORPress MENU/SELECT to enter the main menu when the handset is not in use. Press qCID or pDIR to scroll to Smart call blk, then press MENU/SELECT. 2. Press qCID or pDIR to scroll to Allow list, and then press MENU/SELECT. 3.
Smart call blocker Call block settings Review allow list: 1. Press CALL BLOCK on the handset when it is not in use. -ORPress MENU/SELECT to enter the main menu when the handset is not in use. Press qCID or pDIR to scroll to Smart call blk, then press MENU/SELECT. 2. Press qCID or pDIR to scroll to Allow list, and then press MENU/SELECT. 3. Press MENU/SELECT to choose Review. 4. Press qCID or pDIR to browse through the allow entries. NOTE: List empty appears if there are no allow entries.
Smart call blocker Call block settings Save a caller ID log entry to allow list: 1. Search for the desired caller ID log entry (see Review the caller ID log on page 38). 2. When the desired entry displays, press MENU/SELECT. 3. Press qCID or pDIR to scroll to To Allow list, then press MENU/SELECT. 4. The handset displays Enter number. Use the dialing keys to edit the number, when necessary. Press qCID or pDIR to move the cursor to the left or right.
Smart call blocker Call block settings Edit an allow entry: 1. Search for the desired entry in the allow list (see Review allow list on page 56). 2. When the desired entry displays, press MENU/SELECT. The screen displays Enter number along with the phone number to be edited. If you only want to edit the name, skip to Step 4. 3. To edit the number: Use the dialing keys to enter digits. Press qCID or pDIR to move the cursor to the left or right. Press MUTE/DELETE on the handset to erase a digit.
Smart call blocker Call block settings Delete an allow entry: 1. Search for the desired entry in the allow list (see Review allow list on page 56). 2. When the desired entry displays, press MUTE/DELETE on the handset. The screen shows Delete entry?. 3. Press MENU/SELECT to confirm. The screen show Deleting..., and the next entry displays. You cannot retrieve a deleted entry. Delete all allow entries: 1. Press CALL BLOCK on the handset when it is not in use.
Smart call blocker Call block settings Star name list There are many organizations like schools, medical offices, and pharmacies that use robocalls to communicate important information to you. Robocall uses an autodialer to deliver pre-recorded messages. By entering the name of the organizations into the star name list, it ensures these calls will ring through when you only know the caller names but not their numbers.
Smart call blocker Call block settings Review star name list: 1. Press CALL BLOCK on the handset when it is not in use. -ORPress MENU/SELECT to enter the main menu when the handset is not in use. Press qCID or pDIR to scroll to Smart call blk, then press MENU/SELECT. 2. Press qCID or pDIR to scroll to Star name list, and then press MENU/SELECT. 3. Press MENU/SELECT to choose Review. 4. Press qCID or pDIR to browse through the star name entries. NOTE: List empty appears if there are no star name entries.
Smart call blocker Call block settings Delete a star name entry: 1. Search for the desired entry in the star name list (see Review star name list on page 61). 2. When the desired entry displays, press MUTE/DELETE on the handset. The screen shows Delete entry?. 3. Press MENU/SELECT to confirm. The screen show Deleting..., and the next entry displays. You cannot retrieve a deleted entry. Delete all star name entries: 1. Press CALL BLOCK on the handset when it is not in use.
Smart call blocker Call block settings Screening announcement If you have set profile to screen all unknown calls (Screen unknown) or screen robocalls (Screen robot), the callers of the following incoming call categories will hear a screening announcement. Calls that are “out of area“ or with numbers set to “Private“. Calls with numbers that are not on your directory, allow list, or block list, or with absent caller ID number. Calls with caller ID names that are not on your star name list.
Smart call blocker Call block settings Play your current announcement of screening with caller name: 1. Press CALL BLOCK on the handset when it is not in use. -ORPress MENU/SELECT to enter the main menu when the handset is not in use. Press qCID or pDIR to scroll to Smart call blk, then press MENU/SELECT. 2. Press qCID or pDIR to scroll to Screening annc, then press MENU/SELECT. 3. Press qCID or pDIR to scroll to Play annc, then press MENU/SELECT. 4. Press MENU/SELECT again to select w/ Caller name.
Smart call blocker Call block settings Reset all your screening announcements: 1. Press CALL BLOCK on the handset when it is not in use. -ORPress MENU/SELECT to enter the main menu when the handset is not in use. Press qCID or pDIR to scroll to Smart call blk, then press MENU/SELECT. 2. Press qCID or pDIR to scroll to Screening annc, then press MENU/SELECT. 3. Press qCID or pDIR to scroll to Reset annc, then press MENU/SELECT. The screen shows Reset annc?. Press MENU/SELECT again to confirm.
Smart call blocker Allowed calls If Smart call blocker is on, the following types of incoming calls can get through to you and ring on your telephone system: f f f f f Calls with numbers saved in your allow list. Calls with numbers saved in your directory, but not on your block list. Calls with caller ID names saved in your star name list. NOTES: When Smart call blocker is off, all incoming calls will ring on your telephone system, including calls with numbers saved in the block list.
Smart call blocker Blocked calls If Smart call blocker is on, incoming calls with numbers saved in your block list will not ring. The telephone plays the block announcement “Calls to this number are being screened by Smart call blocker. The number you are calling is not accepting your call. Please hang up.” to the caller, and the call will be terminated.
Smart call blocker Screen unknown calls If Smart call blocker is on, and you have set profile to screen unknown calls, the telephone plays a screening announcement to the caller when receiving the following incoming calls. It asks the caller to respond before putting the call through to you.
Smart call blocker Screen unknown calls Screened call options After the telephone screen a call and starts ringing, the screen displays Screened call. Press PHONE/FLASH or /SPEAKER to pick up the call. If you have turned on the caller ID announce feature, the telephone announces “Call from...” and the caller’s name. After you picked up the call, the telephone announces “To answer the call, press 1. To answer and always allow this number, press 2. To block this number, press 3.
Smart call blocker Screen robocalls If Smart call blocker is on, and you have set profile to screen robocalls, the telephone plays a screening announcement to the caller when receiving the following incoming calls. It asks the caller to press the pound key (#) before putting the call through to you.
Smart call blocker Option while on a call When you are on a call and speaking to the caller, and you do not want to continue the call, you can press the CALL BLOCK button on the handset to end the call. The telephone plays the block announcement “The number you are calling is not accepting your call. Please hang up.” to the caller, and the call will be terminated. The caller’s number will be added to your block list. f f f Press CALL BLOCK on the handset.
Answering system Answering system settings Use the answering system menu of a system handset to set up the announcement message, turn on or off the answering system or message alert tone, activate call screening, or change the number of rings, or remote access code. If you turn off the answering system and you change any setting in the answering system setup menu, the answering system automatically turns on again. Play messages ECO 1.
Answering system Answering system settings 4. The screen displays Play [2] Del [3] Rec [7] and it announces, “To play, press 2. To record, press 7.” Press 3 to delete your recorded announcement. The handset displays Annc deleted and announces, “Announcement deleted.” When your announcement is reset, the system answers calls with the default announcement, as described above. You cannot delete the default announcement.
Answering system Answering system settings Call screening Use this feature to choose whether incoming messages can be heard over the telephone base speaker when they are being recorded. If you turn call screening on, you hear the incoming message. While monitoring an incoming message, you can answer the call by pressing PHONE/FLASH or /SPEAKER on the handset. To change the setting: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2.
Answering system Answering system settings 5. Press qCID or pDIR to scroll and choose among 2, 3, 4, 5, 6 or Toll saver. • Toll saver - the answering system answers a call after two rings when you have new messages, and after four rings when there are no new messages. This feature allows you to check for new messages and avoid paying long distance charges when calling from out of your local area. 6. Press MENU/SELECT to save the setting. You hear a confirmation tone. Press OFF/CANCEL to cancel.
Answering system Answering system settings Message alert tone When the message alert tone is set to On, and there is at least one new message, the telephone base beeps every 10 seconds. Unless you change it, the message alert tone is set to off. There is no audible alert at the handset. To change the setting: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press qCID or pDIR to scroll to Answering sys, then press MENU/SELECT. 3.
Answering system About the answering system Answering system and voicemail indicators Your telephone has separate indicators for two different 1 new message types of voice messages: those left on its built-in digital answering system and those left at your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail 10:30 11/20 messages are separate. Each alerts you to new messages differently.
Answering system About the answering system Message capacity The answering system can record up to 99 messages, depending on the length of each message. Individual messages can be up to three minutes, and the maximum recording time is approximately 22 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.
Answering system About the answering system Call screening at the handset While a message is being recorded, the handset shows, To screen call... and press [SELECT]. Press MENU/SELECT to screen the call. Options while a message is being recorded: Press VOLUME q or VOLUME p on the handset to adjust the call screening volume. Press OFF/CANCEL to temporarily silence the call screening. Press MENU/SELECT to temporarily turn on the call screening if call screening is set to off.
Answering system Message playback You can listen to messages at the telephone base or on a cordless handset. When playback begins, the total number of messages is announced. Before each message, you hear the day and time of the recording. If the date and time are not set, you hear, “Time and date not set,” before playback. After the last message, you hear, “End of messages.” If the recording time is less than three minutes, you hear, “Less than three minutes to record,” (see Message capacity on page 78).
Answering system Message playback When messages are playing on the handset: f f f f f f Press VOLUME q or VOLUME p to adjust the message playback volume. Press 6 to skip to the next message. Press 4 to repeat the message. Press twice to hear the previous message. Press MUTE/DELETE to delete the message. Press 5 to stop the playback. Press /SPEAKER to switch between speakerphone mode and handset mode. Delete all old messages You can only delete old (reviewed) messages.
Answering system Recording and playing memos Memos are your own recorded messages used as reminders for yourself or others using the same answering system. Play and delete them in the same way as incoming messages. Record a memo 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press qCID or pDIR to scroll to Answering sys. Press MENU/SELECT. 3. Press qCID or pDIR to scroll to Record memo, then press MENU/SELECT. The system announces, “Record after the tone.
Answering system Base message counter displays The base message counter shows the total number of answering system messages. See the following table for other message counter displays. Message counter displays 0 No messages. 0 (flashing) You need to set the clock (page 12). 1-99 Total number of old messages and memos, or message number currently playing during old message playback. 1-99 (flashing) Total number of messages and memos. The number flashes when there are new or missed messages.
Answering system Remote access You can reach your answering system remotely by dialing your home telephone number from any touch-tone telephone. To remotely reach your answering system: 1. Dial your telephone number from any touch-tone telephone. 2. When the system answers, enter the two-digit remote access code (19 is the default code. See page 75 to change it). • The system automatically announces the number of new or old messages (if any), and then begins to play them. 3.
Answering system Remote access Cut out and carry the remote access wallet card at the back of this user’s manual for quick reference. f f f NOTES: If you do not enter a valid remote access code, the system answers the call automatically. If you pause for more than four seconds during remote access, you hear a help menu listing all features and commands. If there is no command for another 20 seconds, the call ends automatically.
Appendix Adding and registering handsets/headsets Your telephone can support up to five DECT 6.0 cordless handsets (AT&T model B102-0, sold separately) or up to three cordless handsets and 2 cordless headsets (sold separately). Visit www.telephones.att.com/headsets for a list of compatible DECT 6.0 cordless headsets. Each new handset or headset must be registered to the telephone base before use. You must register each handset or headset separately.
Appendix Deregistering handsets You may need to deregister your handsets if: • You have five registered handsets and need to replace a handset. -OR• You wish to change the designated handset number of your registered handsets. You must first deregister ALL the handsets, and then register each handset you wish to use again, one at a time. Please read carefully through all the instructions on this page before beginning the deregistration process.
Appendix Alert tones and lights Screen icons Battery status - battery is charging (animated display). Battery status - low battery (flashing); place handset in telephone base or charger to recharge. ECO NEW ANS ON MSG # 10:30PM 1/2 Ringer off - the handset ringer is off. ECO The ECO mode activates automatically to reduce power consumption when the handset is within range from the telephone base. New voicemail - you have new voicemail from your telephone service provider.
Appendix Alert tones and lights Lights /ANSWER ON On when the answering system is on. IN USE f On when the handset is in use, or when the answering system is answering an incoming call. f On when a handset is being registered. f Flashes when there is an incoming call or when handsets are being deregistered. f Flashes when another telephone is in use on the same line. Visual Ringing Indicator CHARGE light Flashes when the handset is being called or paged.
Appendix Handset display screen messages Screen display messages Blocked call Calling HS X (For models with two or more handsets only) An incoming call is blocked. The handset is calling another handset (for intercom calls). Ended You have just ended a call. HS X is calling (For models with two or more handsets only) Another handset is calling. Intercom INT to HS X (For models with two or more devices only) The handset is on an intercom call.
Appendix Handset display screen messages Screen display messages Put in charger The battery is very low. The handset should be placed in the telephone base or charger. Quiet mode off The quiet mode is turned off. Quiet mode on The quiet mode is turned on. Rec mem low The answering system has less than 3 minutes to record. Rec mem full The answering system memory is full. Ringer muted The ringer is muted temporarily during an incoming call.
Appendix Troubleshooting If you have difficulty with your phone, please try the following suggestions. For Customer Service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. My telephone doesn’t work at all. f f f f f f f Make sure the power cord is securely plugged in. Make sure you plug the battery connector securely into the cordless handset.
Appendix Troubleshooting f f Eliminate any background noise. Noise from a television, radio or other appliances might cause the phone to not dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dialing from another room with less background noise. If other phones in your home are having the same problem, contact your telephone service provider (charges might apply). My cordless handset isn’t performing normally.
Appendix Troubleshooting I get noise, static, or weak signals even when I’m near the telephone base. f f f f f f f If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see page 13). The filter prevents noise and caller ID problems as a result of DSL interference. Please contact your DSL service provider for more information about DSL filters.
Appendix Troubleshooting f f f f f f f f Charge the battery in the cordless handset for at least 10 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use. You may have too many extension phones on your telephone line to allow all of them to ring simultaneously. Try unplugging some of the other phones. The layout of your home or office might be limiting the operating range.
Appendix Troubleshooting The charge light is off. f f f f Make sure you plug the power and line cords in correctly and securely. Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset. Clean the cordless handset, charger and telephone base charging contacts each month with a pencil eraser or cloth. The battery may not be connected to the handset or is missing completely.
Appendix Troubleshooting System does not answer after the correct number of rings. f f f f f f Make sure that the answering system is on. ANS ON should show on the handset and the /ANSWER ON light on the telephone base should be on. If toll saver is activated, the number of rings changes to 2 when you have new messages stored (page 74). If the memory is full or the system is off, the system will answer after 10 rings.
Appendix Troubleshooting System announces, “Time and day not set.” f You need to reset the system clock (page 17). Outgoing announcement is not clear. f f When you record your announcement, make sure you speak in a normal tone of voice, about 9 inches from the handset. Make sure there is no background noise (TV, music, etc.) while recording. New voicemail and f show on the handset display, and I don’t know why. Your telephone has both a built-in answering system and voicemail indicator.
Appendix Troubleshooting My telephone blocks calls from someone I know. f You may have saved the caller’s number in your block list. To remove the number from the block list, see Delete a block entry on page 54. Blocking all unknown calls. f If you want to block all unknown calls without numbers and calls with numbers or names that are not in your directory, allow list or star name list, select the Block unknown profile setting. See Set profile on page 48.
Appendix Troubleshooting Common cure for electronic equipment. If the telephone does not seem to be responding normally, try putting the cordless handset in the telephone base or charger. If it does not fix the problem, do the following (in the order listed): 1. Disconnect the power to the telephone base. 2. Disconnect the cordless handset battery. 3. Wait a few minutes. 4. Connect power to the telephone base. 5. Completely remove the battery.
Appendix Maintenance Taking care of your telephone f f f f Your cordless telephone contains sophisticated electronic parts, so you must treat it with care. Avoid rough treatment. Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water f You can damage your telephone if it gets wet. Do not use the handset in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC Part 68 and ACTA Industry Canada This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device. Privacy of communications may not be ensured when using this telephone.
Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix California Energy Commission battery charging testing instructions This telephone is set up to comply with the energy-conserving standards right out of the box. These instructions are intended for California Energy Commission (CEC) compliance testing only. When the CEC battery charging testing mode is activated, all telephone functions, except battery charging, will be disabled. To activate the CEC battery charging testing mode: 1. Unplug the telephone base power adapter from the power outlet.
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. 1.
Appendix Limited warranty 5. How do you get warranty service? To obtain warranty service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual; a check of the PRODUCT’s controls and features may save you a service call.
Appendix Technical specifications RF frequency band 1921.536MHz - 1928.448MHz Channels 5 Operating temperature 32°F - 122°F 0°C - 50°C Telephone base voltage 96Vrms - 130Vrms (AC voltage, 60Hz) Telephone base voltage 6VDC @ 400mA (AC adapter output) Handset voltage 2.4VDC - 2.
Index Index A Alert tones, 88–89 Allow list, 55–59 Answer an incoming call, During an intercom call, 29 Answering calls, 23 Answering system, 72–85 Audio Assist®, 28 Auto off, 23 B Battery charging, 9–10 Battery installation, 9–10 Block list, 50–54 C Call block 44–71 Caller ID announce, 18 Caller ID (CID), Add entries to phone directory, 40 Delete entries, 39 Dial entries, 39 Review entries, 38 Call screening, 78 Calls without numbers, 45 Call transfer, Using intercom, 30 Call waiting, 26 Chain dialing,
Index Index M allow list, 55–59 blocked calls, 67 block list, 50–54 calls without numbers, 45 Option while on a call, 71 screening announcement, 63–65 screen robocalls, 70 screen unknown calls, 68–69 set profile, 48–49 set Smart call blocker on/off, 48 star name list, 60–62 uncategorized calls, 45 Speakerphone, 24 Speed dial, Make a call, 19 Set voicemail number, 19 Star name list, 60–62 Maintenance, 101 Making calls, 23 Memory match, 38 Message, Alert tone, 76 Counter displays, 83 Playback, 80 Mute, 26
Remote access wallet card Use the wallet card, as shown below, to help you remember commands to control your answering system from any touch-tone telephone. Cut along dotted line. Call your phone number, then enter your two-digit access code (preset to 19).
www.telephones.att.com Audio Assist® is a registered trademark of Advanced American Telephones. © 2020 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. RBRC® and 1-800-8-BATTERY® are registered trademarks of the Rechargeable Battery Recycling Corporation. Printed in China. Issue 3.0 AT&T 04/20.
