Specifications

AT&T IP Flexible Reach Service

Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide

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Issue 1.9 Page 26 of 36

5 Troubleshooting

This section provides some tips about troubleshooting problems

5.1 System Monitoring with BCM Monitor

A valuable application for performance monitoring is the BCM Monitor. It allows

the BCM administrator to see the current status of various parts of the BCM

system. Statistical information is provided on system throughput and other

performance-related information, including system CPU usage (graph or table

format) and memory usage (graph or table format).

If a performance display is active, it is automatically updated with real-time

performance information in user-selectable time increments.

The focus of the real-time monitoring capabilities is:

• Overall system status

• Utilization of resources on the Media Services Card (e.g. signaling channel

usage)

• Operation of telephony applications (e.g., Messaging, Call Center, etc.).

• IP telephony activity

• D-channel monitoring for PRI, BRI and VoIP trunks

Figure 19: System Monitoring Example

The BCM Monitor application can be downloaded to an administrator’s PC from

the BCM and pointed at a specific BCM’s IP address for monitoring. Multiple