AT&T 555-107-100 Issue 1 January 1993 AT&T FAX AttendantTM Release 2.1.
1993 AT&T All Rights Reserved Printed in U.S.A. January 1993 Issue 1 Notice While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, AT&T cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues.
bbbbb bb bb bb bb bb b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Contents bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb About This Guide Purpose and Scope How to Use This Guide Related Documents 9 ix xi xiii bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 1 Introduction Overview FAX Attendant Services FAX Attendant Features Telephone System Interface 1-1 1-1 1-2 1-2 1-8 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 2 Feature and Planning Review Review of System Planning Planning for FAX Attendant on the MERLIN LEGEND Syste
bbbbb bb bb bb bb bb b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Contents Modifying Your Existing Fax Response Service Helpful Hints: Creating and Loading Fax Response Service 4-25 4-34 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 5 System Operations Introduction System Management Operations Operating FAX Attendant Backing Up Files Fax Equipment Operations 5-1 5-1 5-2 5-6 5-12 5-12 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 6 Report Generation Generating FAX Attendant Reports 6-1 6-1 bbbbbbbbbbbbbbbbbbbbbbb
bbbbb bb bb b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Contents bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb C FAX Attendant Menu Tree FAX Attendant Menu Trees C-1 C-1 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb IN Index IN-1 iii
bbbbb bb bb b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figures bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb About This Guide 1. Typical Function Key Labels xii bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 3 Implementing FAX Attendant 3-1. 3-2. 3-3. 3-4. 3-5. 3-6. 3-7. 3-8. 3-9. 3-10. 3-11. 3-12. 3-13. 3-14. 3-15. 3-16. 3-17. 3-18. 3-19. 3-20. 3-21. 3-22. 3-23. 3-24. 3-25. 3-26. 3-27. 3-28. 3-29.
bbbbb bb b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figures bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 4 Fax Response Administration 4-1. 4-2. 4-3. 4-4. 4-5. 4-6. 4-7. 4-8. 4-9. 4-10. 4-11. 4-12. 4-13. 4-14. bb bb Status Screen Integrated Solution III Main Menu AUDIX Voice Power/FAX Attendant Menu Fax Response Administration Menu. Fax Response Workspace Administration Menu Edit Workspace/Edit Inactive Fax Messages Form Edit FaxMenu Form.
bbbbb b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb vi
bbbbb b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb About This Guide bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b bbbbbb Purpose and Scope The information in this guide is organized to help System Managers perform day-to-day management and operation of the FAX Attendant System. In addition, basic information is offered about connections to, and administration of the MERLIN LEGEND Communications System as it is affected by the FAX Attendant System.
bbbbb About This Guide b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb tasks, with related menus and windows, required to administer the system. Additionally, this chapter explains how to enter the voice phrases for FAX Attendant services. Chapter 4: Fax Response Administration describes how to plan, implement, and modify a Fax Response service for your company. Chapter 5: System Operations describes operational procedures that need to be performed on a regular basis.
bbbbb About This Guide b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b bbbbbb How to Use This Guide This guide contains a complete description of the FAX Attendant system. During initial implementation, the System Manager should become familiar with the FAX Attendant System by reading all of this guide and the AT&T AUDIX Voice PowerTM/FAX Attendant System TM Planning and Implementation document.
bbbbb About This Guide b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Any screen information HELP LST-MENU CHOICES LST-ANNS SAVE DISPLAY DEL-MENU CANCEL SPCM-ADM DEFINE CHG-KEYS FRM-MGMT CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 1.
bbbbb About This Guide b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b bbbbbb Related Documents For FAX Attendant, you need to be familiar with the following documents: AT&T FAX Attendant System TM, Release 2.1.1, User’s Guide Document No. 555-601-101 AT&T AUDIX Voice PowerTM/FAX Attendant System TM Planning and Implementation Document No. 555-601-202 For AUDIX Voice Power, you should be familiar with the following manual: AT&T AUDIX Voice PowerTM, Release 2.1.1, System Manager’s Guide Document No.
bbbbb b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Introduction 1 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b bbbbbb Overview AT&T FAX Attendant System TM is a software application that enhances the capabilities of all fax machines attached to a company’s telephone network. FAX Attendant is based on the Integrated Voice Power TM System software and the FAX Attendant Application software that runs on the Master Controller III (80486/SX) computer.
bbbbb Introduction b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb FAX Attendant interfaces with a local telephone system and processes fax messages and controls announcements that are stored on disk memory. FAX Attendant prompts internal and external callers to make menu choices by pressing the appropriate touch-tone button.
bbbbb Introduction b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Intelligent Auto-Retry If an outbound fax message is not successfully delivered, FAX Attendant keeps trying to deliver the message until the maximum retry period (an administerable parameter) is reached. When this time period expires, FAX Attendant generates a failed delivery report for the subscriber who initiated the message.
bbbbb Introduction b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Call Accounting Integration FAX Attendant can be administered so that information about each call placed by FAX Attendant is collected by the call accounting system on the telephone switch. Account codes can be administered for each subscriber and for the Fax Response service so they can be tracked separately. Fax Machine Call Coverage FAX Attendant can act as a coverage point for fax machines that are either busy, broken, or out of paper.
bbbbb Introduction b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Autoprinting Subscribers have the option to have their messages printed automatically at the system’s default destination. The default destination is set by the System Manager and can be either a fax machine or the system’s laser printer. When autoprinting is on, FAX Attendant automatically forwards messages to the default destination.
bbbbb Introduction b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Plain Paper Printing FAX Attendant can print fax messages on an optional system laser printer or plain paper fax machine. The printer can be used to print system reports and can be used as the default destination for a group of subscribers.
bbbbb Introduction b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Consolidated Delivery Reports If a subscriber elects to receive delivery reports for each fax sent, a single-page fax report will be generated containing all confirmation information associated with a particular fax transmission. Since this report contains information for all the intended destinations of a particular fax message, this feature eliminates separate confirmation reports for each targeted destination.
bbbbb Introduction b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Subscriber Name Administration Subscriber name administration allows the Fax Mail service administrator to record multiple subscriber names without having to log on as each subscriber. This feature is especially useful since it is desirable to have a recorded name for each subscriber to take advantage of the name addressing feature. Individual subscribers still have the option of recording their own names in their own voices.
bbbbb Introduction b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb Co-Resident Configuration In the co-resident configuration, FAX Attendant is run with AUDIX Voice Power, allowing you to administer both AUDIX Voice Power and FAX Attendant features at any time using the same software. This guide explains in detail only those features that apply specifically to FAX Attendant. For information on features that are specific to AUDIX Voice Power TM consult the AUDIX Voice Power , Release 2.1.
bbbbb b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Feature and Planning Review 2 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b bbbbbb Review of System Planning This chapter reviews the features of FAX Attendant and the planning process you should follow to configure the FAX Attendant system appropriately to meet your company’s needs. Use the comprehensive instructions and planning forms found in the AT&T AUDIX Voice Power TM/FAX Attendant System TM Planning and Implementation document to define your system.
bbbbb Feature and Planning Review b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb Call Coverage Paths The Fax Call Answer service can be used to provide coverage for calls that are not answered by the fax machine at the called extension, and for personal fax numbers that do not have fax machines. In order to provide this coverage, the switch must direct the call to the Fax Call Answer service when the switch detects that the telephone is busy or the maximum number of rings has occurred.
bbbbb Feature and Planning Review b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbb bbbbbb Planning the FAX Attendant System Assigning Services to Voice Channels Each AUDIX Voice Power/FAX Attendant system has from four to twelve analog voice channels to which specific services must be assigned. When a call is received from the switch, the channel that carries the call and the called party information determine what service AUDIX Voice Power or FAX Attendant provides for the call.
bbbbb Feature and Planning Review b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Callers to the Fax Response Service can b b from FAX Response to bb switch the FAX Mail Service by pressing the cb*bc and cbRbc buttons at the Fax Response menu. They can switch to the Voice Mail Service by pressing bb the cb8bc button at the Fax Mail Activity menu. In addition to the type of service assigned to each channel, it is necessary to know the extension number assigned to each voice and fax channel at the switch.
bbbbb Feature and Planning Review b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb The parameters groups are: Voice System Parameters — Voice Mail Parameters. Voice Mail parameters are specific to AUDIX Voice Power. In the co-resident configuration you do not have to fill in these fields since they have already been populated TM by the system. Consult the AUDIX Voice Power System Manager’s Guide for further information. — Automated Attendant Parameters.
bbbbb Feature and Planning Review b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb Fax Account Code List Administration Account code list administration is an optional convenience feature that allows you to define a list of up to 30 account codes and assign it to the F2 (CHOICES) key to simplify data entry for subscribers. This feature is only of value if you have account codes that are used by more than one subscriber.
bbbbb Feature and Planning Review b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Subscriber Administration Planning Subscriber administration is a multi-step process, and therefore has multiple forms that match the data entry process step-by-step. Subscriber administration follows these steps: 1. The Extension Directory is downloaded from the switch. This information is used to update the local extension directory used by AUDIX Voice Power and FAX Attendant.
bbbbb Feature and Planning Review b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb Types of Fax Subscribers Generally, there are three FAX Attendant subscriber classes: 1. Personal Fax Number Subscribers without Fax Machines (Class 1) 2. Subscribers with Fax Mailboxes but without Personal Fax Numbers (Class 2) 3. Fax Machine Call Coverage Subscribers (Class 3) Personal Fax Number Subscribers without Fax Machines (Class 1) Each Class 1 subscriber will have a personal fax number.
bbbbb Feature and Planning Review b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Group Fax Number Administrator The Group Fax Number Administrator is a special class of subscriber. The Group Fax Number Administrator will typically be the group secretary. The Group Fax Number Administrator will need to record a personal greeting for the group fax number to prompt callers to enter the voice telephone extension of the person to whom they wish to send a fax.
bbbbb Feature and Planning Review b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb Service Administrator Registration An administrator assigned to each of the eight voice and fax services has the authority to change the voice prompts and control other service variables. In most cases, one person is assigned as the administrator for all services. Initially one person should be assigned as the administrator for all services to ensure that the voice system prompts are set up consistently.
bbbbb Feature and Planning Review b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b bbbbbb Planning Your Fax Response Service The Fax Response Service gives you the ability to set up a database of fax information that you ordinarily mail to people who make inquiries. With Fax Response, the interested parties can call your company and retrieve fax information via an interactive voice prompt/touch tone interface.
bbbbb Feature and Planning Review b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb TM b bbbbbb TM Consult the AT&T AUDIX Voice Power /FAX Attendant System Planning and Implementation document for the proper forms and procedures to use when setting up a Fax Response service. Customizing Voice Prompts FAX Attendant provides the ability to customize prompts and announcements.
bbbbb b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Implementing FAX Attendant 3 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b bbbbbb Entering FAX Attendant Data This chapter describes the procedures for entering data into the FAX Attendant System from the forms that were completed when you planned your system. NOTE: Use your keyboard to fill in forms and to select menu items displayed on the screen.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb Information Conventions The following conventions are used in this guide to describe the different types of data that appear on your screen. Menus A menu is a list of options which appears on your screen or is spoken. By selecting an option, you can access a submenu or a form. Forms Forms which appear on your screen are similar to the paper forms. Forms appear when you enter or edit data for the database.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Status Screen Available Disk Space: Connection to Switch: Database Reconciliation last run on: Extensions added: Extensions deleted: Extensions changed: Name: Enter Name. Press SAVE to continue. HELP SAVE DISPLAY CANCEL CHG-KEYS CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3-1. Status Screen bbb 3. At the Status Screen, type your name and press cbF3 bbc (SAVE).
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Integrated Solution III > AUDIX Voice Power/FAX ATTENDANT (AVP/FA) Call Accounting System (CAS) Extension Directory System Programming & Maintenance Utility (SPM) User Maintenance Exit Move to an item using arrow keys and hit Enter to select HELP bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3-2.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb The AUDIX Voice Power/FAX Attendant Menu When the AUDIX Voice Power/FAX Attendant menu appears, the cursor will be positioned at Automated Attendant Administration and you may press the key to select the menu item you want to administer. ↓ NOTE: Automated Attendant service administration is covered in the AUDIX Voice PowerTM, Release 2.1.1, System Manager’s Guide .
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb administration information is covered in Chapter 4, Fax Response Information. bbbbbbbbbbbbbbb General Fax System Parameter Administration When setting up FAX Attendant for the first time, you must first administer the general fax system parameters. Once these parameters are set, you will most likely not have to change them. To enter this information, perform the following steps: 1.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb General Fax Parameters Administration Fax Mail Parameters Economy Time Period Begins(hhmm): Economy Time Period Ends(hhmm): Dial String For Outside Call: Fax Mail Telephone Number: Length of Time to Retry Fax Transmission(hours): Maximum Time to Keep Fax in System(days): Is "1" ever used to dial in this area code?: Maximum Number of Channels to use for Fax Delivery: Fax Response Parameters Attendant Extens
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb Voice System Parameter Administration Before you can perform ongoing administration functions for your FAX Attendant system, you must administer the voice system parameters. Once these parameters are set, you will most likely not have to change them. To enter this information, perform the following steps: 1.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb — You return to the AUDIX Voice Power/FAX Attendant menu. Updating System Parameters To update the voice system parameters, use the preceding procedure. The new values will replace the old values. Be sure to record the new values on Form EA.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Fax System Parameters Administration > Account Code List Administration Account Code Parameter Administration Fax Group List Administration General Fax Parameters Administration HELP PREV-FRM NEXT-FRM CANCEL FRM-MGMT CHG-KEYS CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3-7. Fax System Parameters Administration Menu 2.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Account Code Parameter Administration Use Switch Account Code Entry?: Feature Access Code: Account Code Length: Default Account Code: Fax Response Account Code: HELP CHOICES SAVE PREV-FRM NEXT-FRM CANCEL CHG-KEYS FRM-MGMT CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3-8. Account Code Parameter Administration Form 3. Using Form FF1, type in the information requested on this screen.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb NOTE: Changing the Account Code length will remove all entries currently in the account code list. If you change the Account Code length, you must reenter the Default Account Codes on the Account Code Parameter Administration screen. Also, you must reenter all Account Codes on the Account Code List Administration screen (see the following procedure, Account Code List Administration.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Fax System Parameters Administration > Account Code List Administration Account Code Parameter Administration Fax Group List Administration General Fax Parameters Administration HELP PREV-FRM NEXT-FRM CANCEL FRM-MGMT CHG-KEYS CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3-9. Fax System Parameters Administration Menu 2.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Page 1 of 1 Account Code List Administration Acc. Codes HELP CHOICES DISP-PGE Comments SAVE PREV-PGE PREV-FRM NEXT-PGE NEXT-FRM CANCEL CHG-KEYS FRM-MGMT CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3-10. Account Code List Administration Form 3. Press Enter to move the cursor from the page # field in the upper righthand corner of the screen to the Acc. Codes field. 4.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Updating Account Codes To update the Account Codes, use the preceding procedure. The new values will replace the old values. Be sure to record the new values on Form FF2. Additionally, be sure to update the Subscriber Administration screens for all subscribers using Account Codes.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb the System Numbering Plan, can be added only to the Extension Directory. 1. Write the information for the new subscriber on Forms DX, DA, and DF TM TM from the AT&T AUDIX Voice Power /FAX Attendant System Planning and Implementation document. 2. From the IS-III Main Menu, move the cursor to the Extension Directory field, and press Enter . The Extension Directory form appears.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb AUDIX Voice Power User Extension: Add User to AUDIX Voice Power Cover Group? Audix Voice Power button number: Private Fax Extension: Enter Y, N, or Press F2 (CHOICES) to select option HELP CHOICES SAVE CANCEL CHG-KEYS CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3-12. AUDIX Voice Power User Screen 6. Using the data on Form DX, enter the information requested.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Page 1 of 2 Subscriber Administration Extension: Name: Password: Name Addressing Identifier: TT Equivalent of Name Addressing Identifier: Mode of Addressing: Voice Mail Box Size: Personal Operator: Comments: min Class of Service: Custom Class of Service Parameters Does Subscriber have Switch Call Coverage?: If No Call Coverage, Enter Maximum Rings: Coverage Service: Outcalling Allowed?: HELP HELP CHOIC
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Page 2 of 2 Subscriber Administration FAX Parameters Private Fax Extension: ______ Autoprint Fax Messages?: ___ Fax Delivery Report?: ___ Default Fax Destination: _____________________ System Wait for Touchtones After FCA Greeting?: ___ Account Code: ________________ Fax Mail Box Size: ____ pages HELP HELP CHOICES CHOICES SAVE DB MGMT DISPLAY PREVPAGE NEXTPAGE CANCEL CANCEL FRM-MGMT CHG-KEYS FRM-M
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Adding a Special Purpose Extension Special purpose extensions are added to the database for purposes other than as normal end-points for voice, fax, or data transmission. For example, special purpose extensions can be used to provide a mail box for subscribers who do not need a physical telephone extension but who would like to be able to receive and retrieve voice mail (guest mailboxes).
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Extension Directory Extension Name (first) Name (last) Extension Label Location Comments Comments Application 1 Application 2 Application 3 Application 4 Application 5 DISPLAY HELP DELETE CHOICES : : : : : : : : : : : : SAVE SAVE PREV-REC NEXT-REC CANCEL CANCEL CHG-KEYS CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3-15.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Special Purpose Extension Screen Extension: xxxx This extension does not exist on the switch. Do you want to use this extension for a special purpose?: ____[No/Yes] Enter Y or N or Press F2 (CHOICES) to select; then Press SAVE HELP CHOICES SAVE CANCEL CHG-KEYS CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3-16. Special Purpose Extension Screen bbb 5.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb AUDIX Voice Power User Extension: Add User to AUDIX Voice Power Cover Group? Audix Voice Power button number: Private Fax Extension: Enter Y, N, or Press F2 (CHOICES) to select option HELP CHOICES SAVE CANCEL CHG-KEYS CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3-17. AUDIX Voice Power User Screen 7. Using the data on Form DX, enter the Private Fax Extension. bbb 8. Press cbF3 bbc (SAVE).
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Page 1 of 2 Subscriber Administration Extension: Name: Password: Name Addressing Identifier: TT Equivalent of Name Addressing Identifier: Mode of Addressing: Voice Mail Box Size: Personal Operator: Comments: min Class of Service: Custom Class of Service Parameters Does Subscriber have Switch Call Coverage?: If No Call Coverage, Enter Maximum Rings: Coverage Service: Outcalling Allowed?: HELP HELP CHOIC
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Page 2 of 2 Subscriber Administration FAX Parameters Private Fax Extension: ______ Autoprint Fax Messages?: ___ Fax Delivery Report?: ___ Default Fax Destination: _____________________ System Wait for Touchtones After FCA Greeting?: ___ Account Code: ________________ Fax Mail Box Size: ____ pages HELP HELP CHOICES CHOICES SAVE DB MGMT DISPLAY PREVPAGE NEXTPAGE CANCEL CANCEL FRM-MGMT CHG-KEYS FRM-M
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Extension Directory Extension Name (first) Name (last) Extension Label Location Comments Comments Application 1 Application 2 Application 3 Application 4 Application 5 DISPLAY HELP DELETE CHOICES : : : : : : : : : : : : SAVE SAVE PREV-REC NEXT-REC CANCEL CANCEL CHG-KEYS CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3-20. Extension Directory Screen bbb 3.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb AUDIX Voice Power User Extension: Add User to AUDIX Voice Power Cover Group? Audix Voice Power button number: Private Fax Extension: Enter Y, N, or Press F2 (CHOICES) to select option HELP CHOICES SAVE CANCEL CHG-KEYS CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3-21. AUDIX Voice Power User Screen 7. Using Form DX, enter any updated information, pressing field.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Page 1 of 2 Subscriber Administration Extension: Name: Password: Name Addressing Identifier: TT Equivalent of Name Addressing Identifier: Mode of Addressing: Voice Mail Box Size: Personal Operator: Comments: min Class of Service: Custom Class of Service Parameters Does Subscriber have Switch Call Coverage?: If No Call Coverage, Enter Maximum Rings: Coverage Service: Outcalling Allowed?: HELP HELP CHOIC
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Page 2 of 2 Subscriber Administration FAX Parameters Private Fax Extension: ______ Autoprint Fax Messages?: ___ Fax Delivery Report?: ___ Default Fax Destination: _____________________ System Wait for Touchtones After FCA Greeting?: ___ Account Code: ________________ Fax Mail Box Size: ____ pages HELP HELP CHOICES CHOICES SAVE DB MGMT DISPLAY PREVPAGE NEXTPAGE CANCEL CANCEL FRM-MGMT CHG-KEYS FRM-M
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb — Before doing Step 2, make the old extension a special purpose extension by entering special in the Location field on the Extension Directory screen for this extension. — By doing this, the subscriber’s mailbox with messages will be preserved. At a later time, the subscriber can log in and retrieve the mail messages, and you can then delete this special purpose extension from the Extension Directory. 2.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 3. Move the cursor to the Application field where AUDIX Voice Power is listed and press the space bar to blank out the entry. NOTE: This removes all the AUDIX Voice Power data and all the subscriber’s mail messages (voice and fax). bbb 4. Press cbF3 bbc (SAVE). A window confirms that the changes have been made. 5. Press Enter to continue.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 1. From the IS-III Main Menu, move the cursor to AUDIX Voice Power/FAX Attendant (AVP/FA) and press Enter . 2. At the AUDIX Voice Power/FAX Attendant menu, move the cursor to Subscriber Administration and press Enter . — The Subscriber Administration form appears. bbb bbb 3. Press cbF8 bbc bbc (CHG-KEYS) to display the alternate key labels, then press cbF3 (DB-MGMT) to display the option menu. 4. Use ↓ 5.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb administrator for the Fax Call Answer service, the system will provide the following message when answering calls: The main menu has not been recorded yet. To enter the data from Form G, perform the following steps: 1. At the AUDIX Voice Power/FAX Attendant menu, move the cursor to Service Administrator Registration and press Enter . bbbbbbbbbbbbbbbbbbbbb — The Service Administrator Registration form appears.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Updating Service Administrator Registration To update Service Administrator information, use the preceding procedure. The new information will replace the old information. NOTE: TM Be sure to update Form G from the AT&T AUDIX Voice Power /FAX Attendant System TM Planning and Implementation document with the new information.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 3. Using your completed Form H from the AT&T AUDIX Voice PowerTM/FAX Attendant System TM Planning and Implementation document, type the information for each item and press Enter after each field. bbb 4. When you are finished, press cbF3 bbc (SAVE) to save your information. — A window appears to inform you that the information has been saved. 5. Press any key to continue.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Fax Group List Administration Voice extension: Name: Private fax extension: List ID: HELP CHOICES SAVE PREV-FRM DISP-GRP DISPLAY NEXT-FRM CANCEL FRM-MGMT CHG-KEYS CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3-26. Fax Group List Administration Form 3. Using Form RX, enter the voice extension for the subscriber and press Enter . — The cursor moves to the List ID field. 4.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Fax Group List Editing Page 1 of 1 Group list: Phone numbers HELP Phone Numbers _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ CHOICES DISP-PGE SAVE DELETE PREV-FRM PREV-PGE
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbb 15. Press cbF6 bbc (CANCEL) to return to the AUDIX Voice Power/FAX Attendant menu. Modifying a Fax Distribution List To modify a fax distribution list, perform the following steps: 1. At the AUDIX Voice Power/FAX Attendant menu, move the cursor to Fax System Parameter Administration and press Enter . — The Fax System Parameters Administration menu appears. 2.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbb 6. Press cbF4 bbc (DISPLAY). — FAX Attendant displays the subscriber’s name and private fax extension (if any). bbb 7. Press cbF3 bbc (DISP-GRP). — The Fax Group List Editing form appears. 8. Make the changes to the list. To delete a number, put the cursor on that number and press the spacebar . bbb 9. When you are finished modifying the information, press cbF3 bbc (SAVE). — 10.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Fax Group List Administration Voice extension: Name: Private fax extension: List ID: HELP CHOICES SAVE PREV-FRM DISP-GRP DISPLAY NEXT-FRM CANCEL FRM-MGMT CHG-KEYS CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3-29. Fax Group List Administration Form 3. Enter the voice extension for the subscriber and press — Enter . The cursor moves to the List ID field. 4. Enter the List ID (a numeric).
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb — You return to the Fax Group List Administration screen. 12. Repeat steps 3 to 11 for any other lists you wish to delete. bbb 13. Press cbF6 bbc (CANCEL) to return to the Fax System Parameters Administration menu. bbb 14. Press cbF6 bbc (CANCEL) to return to the AUDIX Voice Power/FAX Attendant menu. b bbbbbb Custom Voice Prompts Many of the voice prompts in the AT&T FAX Attendant System can be customized.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb — The following FAX Attendant Activity menu plays: bb Send a Fax Message cb1bc bb 2 Get Fax Messages cbbc bb 3 Administer Your Name, Fax Call Answer Greeting, cbbc Autoprint Setting, or Delivery Report Setting bb Change Your Password or Administer cb5bc Your Fax Distribution Lists bb Go to Voice Mail cb8bc bb 5. Press cb9bc at any time during the Activity menu to access the Service Administration menu.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bb b b c Rbc c *bc b b b b * cbbc cbHbc Return to Fax Mail Activity Menu Replay the current choices Listening to the Fax Mail Greeting Message To listen to the Fax Mail greeting message, 1. See steps 1-4 in the General Fax Mail Greeting Administration procedure above. bb 2. Press cb0bc to listen to the Fax Mail Greeting Message. Recording Custom Fax Mail Greetings To record a custom Fax Mail greeting, follow these steps: 1.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 1. Log into the AUDIX Voice Power/FAX Attendant system. bb 2. Press cb8bc to go to the FAX Attendant Activity menu. bbbb 3. At the FAX Attendant Activity menu, press ccb9bbbc. c — FAX Attendant announces the Service Administration menu. bbbb 4. At the Service Administration menu, press ccb2bbbc.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Selecting Greetings To select the standard system Fax Call Answer greeting or a previously recorded custom greeting, follow these steps: 1. See steps 1-4 in the General Fax Call Answer Greeting Administration procedure above. bb bb 2. At the Fax Call Answer Greeting Administration menu, press cb*bc cb#bc . bb bb 3. At the prompt, press cbYbc to select your custom greeting, or press cbNbc to select the system greeting.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 9. You may then do one of the following: bb bb — Press cb*bc cb#bc to approve your name recording (and be prompted for the next extension). bb bb — Press cb2bc cb3bc to play back your name recording. bb bb — Press cb2bc cb1bc to re-record your name recording. bb b b — Press cb*bc cbDbc to delete your name recording. bb bbbb 10.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbb 2. Press ccb3bbbc. c — AUDIX Voice Power presents the Name and Greetings Administration submenu. bb Administer Greeting cb1bc bb Administer Name cb2bc bb b b cb*bc cbRbc Return to Activity Menu bb 3. Press cb1bc to administer a greeting. — AUDIX Voice Power announces the greeting that is currently in use and presents the Greetings Administration submenu.
bbbbb Implementing FAX Attendant b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bb Press cb2bc bb Press cb*bc bb cb1bc to re-record your greeting. bb cbDbc to delete your greeting. Changing the Greeting In Use To change the greeting in use, follow these steps: 1. See steps 1-3 in the General Mailbox Greeting Administration procedure above. bb 2. At the Greetings Administration submenu, press cb3bc to change the greeting in use.
bbbbb b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Fax Response Administration 4 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b bbbbbb Entering Fax Response Data Once you complete all of the Fax Response forms, you must transfer the data from the forms to the FAX Attendant system. This transfer not only includes entering data into the FAX Attendant console, but also recording prompt and other voice messages with a phone, and loading fax files with a fax machine.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 2. At the Password: prompt, type your password and press Enter . (For security reasons, your password does not appear on the screen as you type it in.) — The Status Screen appears. NOTE: For comprehensive instructions on how to interpret the status screen items, see the Integrated Solution III System Manager’s Guide.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Integrated Solution III > AUDIX Voice Power/FAX ATTENDANT (AVP/FA) Call Accounting System (CAS) Extension Directory System Programming & Maintenance Utility (SPM) User Maintenance Exit Move to an item using arrow keys and hit Enter to select HELP bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 4-2. Integrated Solution III Main Menu 4.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb AUDIX Voice Power/FAX Attendant > Automated Attendant Administration Fax Equipment Operations Fax Response Administration Fax System Parameter Administration Outcalling Administration Service Administrator Registration Subscriber Administration Voice System Parameter Administration System Programming/Switch Administration Highlight menu choice using arrow keys, then press Enter key HELP PREV-FRM NEX
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Fax Response Administration > Fax Response Workspace Administration View Fax Response Administration Fax Response Coversheet Administration HELP PREV-FRM NEXT-FRM CANCEL FRM-MGMT CHG-KEYS CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 4-4. Fax Response Administration Menu.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 2. Record the Main Menu 3. Record Menu Messages, Faxmenu Messages, and Announcements 4. Load Fax Messages 5. Install the Workspace 6. Record the Touch-Tone Gate prompt 7. Record the Goodbye message 8. Administer the coversheet To transfer the data from the forms to the Fax Response workspace, perform the following steps: 1.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb administer the corresponding voice prompts and announcements before the menus may be installed. Instructions for administering voice prompts and announcements are presented later in this chapter. 2. From the Fax Response Workspace Administration menu, select Edit Workspace and press Enter . bbbbbbbbbbbbbbbbbbbbb — The Edit Workspace/Edit Inactive Fax Messages screen appears.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb — An ‘‘*’’appears before all announcements and faxes you enter in the Object field, signifying that the voice message has not been recorded or the fax message has not been loaded. — A ‘‘-*’’ appears before all menus and faxmenus you enter in the Object field. The ‘‘-’’ signifies that the menu or faxmenu has not been defined yet, while the ‘‘*’’ signifies that the voice message has not been recorded for the menu or faxmenu.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 1. In your main menu or a menu, move the cursor to the faxmenu you wish bbb to define and press cbF4 bbc (DEFINE). — The Edit FaxMenu screen appears with the Faxmenu Name and Path already filled in.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb FaxMenu Message Administration FaxMenu Name: ________ Page 1 of N Code Comments Fax Messages : : : : : : : : : : HELP SEARCH SAVE LST-FAX PREV-PGE NEXT-PGE CANCEL FAX-ADM DISP-PGE CHG-KEYS FRM-MGMT CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 4-8. FaxMenu Message Administration Form 4. Enter the corresponding fax data from FORM O. — Notice that a ‘‘*’’ appears before each fax file.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Listening to the Main menu. Before you can administer of these features, you must first log in to the voice system. bbbbbbbbbbbbbbb Logging In to the Voice System In order to administer the Main Menu, you must access the Fax Response Prompts menu from a Touch-Tone telephone. To access this menu, perform the following steps: 1. Dial the Voice Mail or the Automated Attendant Service number and wait for the system to answer.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bb cb2bc bb cb3bc bb c 6bbc b b b c Rbc cb*bc b b b b * cbbc cbHbc Administer Fax Call Answer Greeting Administer Fax Response Prompts Administer Recorded Names Return to Fax Mail Activity Menu Replay the Current Choices bb 6. At the Service Administration menu, press cb3bc . — FAX Attendant presents the Fax Response Prompts Administration menu.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bb 4. Press cb1bc to stop recording. 5. You may then do one of the following: bb bb To approve your greeting, press cb*bc cb#bc bb bb — To play back your greeting, press cb2bc cb3bc bb bb — To re-record your greeting, press cb2bc cb1bc bb b b — To delete your greeting, press cb*bc cbDbc bb 6. After approving your greeting, press cbYbc to select your custom greeting, or bb press cbNbc to select the system greeting.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb — A window will open listing this menu and all of the announcements used on this menu. The names of menus, faxmenus, and announcements that have not yet been recorded will be preceded by an asterisk (*). 4. Dial the Voice Mail Service and log in. bb 5. To hear the FAX Attendant Activity menu, press cb8bc . bb 6. Press cb9bc at any time during the Activity Menu for the Service Administration menu.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 13. You may then do one of the following: — To approve bb bb your menu, faxmenu, or announcement, press cb*bc cb#bc — To playbbback bb your menu, faxmenu, or announcement, press cb2bc cb3bc — To re-record bb bb your menu, faxmenu, or announcement, press cb2bc cb1bc — To delete menu, faxmenu, or announcement, b bb byour press cb*bc cbDbc 14.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb — The Fax Administration menu appears. This menu lists all the fax messages located in that particular menu. The names of fax messages that have not yet been loaded will be preceded by an asterisk (*). 4. Using the cursor, select a fax message that has not been loaded. bbb 5. Press cbF2 bbc (LOAD) to load the selected fax message. — The Information screen appears.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb — You are asked if you want to remove unused speech from the workspace before installing. (Unused speech corresponds to deleted or canceled menus and announcements.) NOTE: You may want to keep unused speech for another time. — You are asked if you want to remove unused fax messages from the workspace before installing. (Unused fax messages correspond to deleted or canceled menus and announcements.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b bbbbbb Administering the Touch-Tone Gate Prompt and Goodbye Message This section describes how to administer the Touch-Tone Gate prompt and the Goodbye message.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bb 4. To hear the FAX Attendant Activity menu, press cb8bc . — The following FAX Attendant Activity menu plays: bb Send a Fax Message cb1bc bb Get Fax Messages cb2bc bb Administer Your Name, Fax Call Answer Greeting, cb3bc Autoprint Setting, or Delivery Report Setting bb Change Your Password or Administer cb5bc Your Fax Distribution Lists bb 8 Go to Voice Mail cbbc bb 5.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb Touch-Tone Gate Prompt General Administration The Touch-Tone Gate prompt is described in the section Fax Response Parameters in Chapter 3 of the AT&T AUDIX Voice PowerTM/FAX Attendant System PlanningTM and Implementation document. The FAX Attendant provides the following system Touch-Tone Gate prompt: bb If you have a touch-tone phone, press cb1bc now.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 2. At the bb Fax Response Touch-Tone Gate Prompt Administration menu, press cb1bc . 3. At the prompt, speak your prompt, reading it from FORM P. bb 4. Press cb1bc to stop recording. 5.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Listening to the Custom Goodbye Message To listen to the custom Goodbye Message, follow these steps: 1. See step 1 in the Goodbye Message General Administration section above. bb 2. At the Fax Response Goodbye Message Administration menu, press cb0bc at the Fax Response Goodbye Administration menu. Recording a Custom Goodbye Message To record a custom Goodbye Message, follow these steps: 1.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b bbbbbb Fax Response Coversheet Administration The Fax Response coversheet is created by the System Manager outside of the FAX Attendant environment using any design method desired. It is then faxed into the system, where it can be used as a system-wide coversheet attached to all outgoing faxes requested by callers.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb FAX Response Coversheet Administration Coversheet Active?: _______ HELP CHOICES SAVE PREV-FRM NEXT-FRM CANCEL LOAD-FX PRINT-FX VIEW-FX CHG-KEYS FRM-MGMT CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 4-9. Fax Response Coversheet Administration Screen The Fax Response Coversheet Administration screen is a form-type screen with one field labeled "Coversheet Active?:".
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb — The fax machine transmits the document to FAX Attendant. Once the fax is finished loading into Fax Response, the Fax Administration Message window disappears. 6. At the Fax Response Coversheet Administration screen, enter y for "Yes" at the Coversheet Active? prompt. bbb 7. Press cbF3 bbc (SAVE) to return to the previous menu.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 3. Administer the Workspace Menus, Announcements, or Fax Messages (if necessary). 4. Install the Workspace. 5. Modify your FAX Response coversheet if necessary. To modify your existing Fax Response service, perform the following steps: 1. Login and access the Fax Response Administration menu. 2. At the Fax Response Administration menu, move the cursor to Fax Response Workspace Administration and press Enter .
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Copy Service Into Workspace > Edit Live Version of Fax Messages Edit Workspace Version of Fax Messages HELP PREV-FRM NEXT-FRM CANCEL FRM-MGMT CHG-KEYS CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 4-11. Copy Service Into Workspace Menu 4. Select Edit Workspace Version of Fax Messages and press Enter . — A screen appears confirming that the working service has been copied into the workspace.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Creating Menus Menus can appear at any level of your Fax Response system. Whether you are creating a menu in the main menu or three levels lower, the procedures are the same. To create a menu, follow these steps: bbb 1. In your main menu or a menu, move the cursor to a menu and press cbF4 bbc (DEFINE). — A new workspace appears with the Menu Name and Path already filled in. 2. Enter the data for this menu.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Modifying Non-Deep Menus To modify non-deep menus, perform the following steps: 1. In yourbbb main menu or a menu, select the menu you want to modify and press cbF4 bbc (DEFINE). — The menu you selected appears. 2. Make any changes. If you want to replace information in the menu, place the cursor on the material you want to replace and enter the new information.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Removing Menus To remove a menu, perform the following steps: NOTE: Before deleting a menu, you must first delete any menus or fax menus that are in it. bbb 1. Select the menu you want to remove and press cbF4 bbc (DEFINE). bbb 2. Press cbF8 bbc (CHG-KEYS) to access the alternate function keys. bbb 3. Press cbF6 bbc (DEL-MENU) to delete the menu. — A screen appears confirming that you want to delete the menu. 4. Type y.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb Administering Faxmenus FAX Attendant allows you to create, modify, and remove Faxmenus. Creating Faxmenus Faxmenus can appear at any level of your Fax Response system. Whether you are creating a faxmenu in the main menu or three levels lower, the procedures are the same. To create a faxmenu, follow these steps: bbb 1. In your main menu or a menu, select a faxmenu and press cbF4 bbc (DEFINE).
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb FaxMenu Message Administration FaxMenu Name: ________ Page 1 of N Code Comments Fax Messages : : : : : : : : : : HELP SEARCH SAVE LST-FAX PREV-PGE NEXT-PGE CANCEL FAX-ADM DISP-PGE CHG-KEYS FRM-MGMT CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 4-13. FaxMenu Message Administration Form 4. Enter the corresponding fax data from FORM O. — Notice that a ‘‘*’’ appears before each fax file.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Modifying Faxmenus To modify a faxmenu, perform the following steps: 1. In yourbbb main menu or a menu, select the faxmenu you want to modify and press cbF4 bbc (DEFINE). — The Edit FaxMenu screen of the faxmenu you selected appears. bbb 2. Press cbF4 bbc (FAX-DEF) to access the Faxmenu Message Administration form. 3. Make any changes.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b bbbbbb Helpful Hints: Creating and Loading Fax Response Service bbbbbbbbbbbbbbb Applications that Require Collecting Voice Telephone Numbers Some fax response applications require a printout of calling party voice telephone numbers.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb your fax machine. You should press bbbb Start and then hang up the telephone. If you choose option ccb2bbbc, c have your 10-digit fax number ready and enter it when [pause] To return to the main bb bb prompted. menu, you may press cb*bc cb6bc or, to end this call, simply hang up. bbbbbbbbbbbbbbb How to Best Set Your Fax Machine for Loading Fax Response Documents 1.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb View Service Menu Name: ___________ Description: __________________________ Menu Path: ___________________________________ Touch-Tone 1: 2: 3: 4: 5: 6: 7: 8: 9: 0: HELP Action LST-ANNS LST-FAX Object FAX-ADM LST-MENU Description CANCEL PRINT CHG-KEYS FRM-MGMT CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 4-14. View Service screen bbb 3. Press cbF8 bbc (CHG-KEYS). bbb 4.
bbbbb Fax Response Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb Backing Up Your Fax Response Service After you install your new Fax Response service, make a backup copy of it for safe keeping. This way, if something happens to your system, you can always re-load your backup copy, preventing any significant periods of downtime. Backing up your Fax Response service will involve at least two 3.
bbbbb b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbbbb b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb System Operations 5 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b bbbbbb Introduction This chapter discusses procedures that you use to operate and maintain FAX Attendant on a regular basis. These procedures include: System Management — Retrieving messages from the General Mailbox — Discarding old fax messages — Viewing the event log System Operation — Starting the voice system The voice system starts automatically when the UNIX system boots.
bbbbb System Operations b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb — Shutting down the UNIX System There are specific steps that you should follow in shutting down the UNIX System to avoid damaging the files. — Rebooting the UNIX System You may need to reboot the UNIX System to recover from certain errors. — Displaying the System Monitor The System Monitor shows the activity and service status of each voice channel.
bbbbb System Operations b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb Discarding Old Fax Messages Fax messages that have been left by individuals in the General Mailbox for more than the allotted holding period should be moved to the Fax Mail Administrator’s Mailbox. Old messages moved to the Fax Mail Administrator’s Mailbox are like any other fax message the administrator receives.
bbbbb System Operations b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 4. At the Integrated Solution III menu, move the cursor to User Maintenance and press Enter . — The User Maintenance menu appears. 5. At the User Maintenance menu, move the cursor to Voice System Administration and press Enter . — The Voice System Administration menu appears. 6. Move the cursor to Reports Administration and press — . The Reports Administration menu is displayed. 7.
bbbbb System Operations b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb NOTE: For comprehensive instructions on how to interpret the status screen items, see the Integrated Solution III System Manager’s Guide. bbb 3. At the Status Screen, type your name and press cbF3 bbc (SAVE). — The system records your name in the Status Screen Access Log. The Integrated Solution III (IS-III) Main Menu appears. 4. At the Integrated Solution III menu, move the cursor to User Maintenance and press Enter .
bbbbb System Operations b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b bbbbbb bbb 12. Press cbF6 bbc (CANCEL) repeatedly to return to the Integration Solution III Main Menu. Operating FAX Attendant Some of the procedures described in this section for operating FAX Attendant are performed from the Configuration Management menu. 1. At the Console Login: prompt, type is and press Enter . — If a password has been administered, the system prompts you to enter your password.
bbbbb System Operations b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb NOTE: If you stop the voice system, wait at least 30 seconds for all processes to complete before restarting it. To start the voice system, perform the following steps: 1. At the Configuration Management menu, move the cursor to System Control and press Enter . — The System Control menu appears. 2. At the System Control menu, move the cursor to Start Voice System and press Enter . — The voice system starts.
bbbbb System Operations b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb Displaying the System Status The System Status report tells you whether the system is running or stopped. To display the System Status report, follow these steps: 1. At the Configuration Management menu, move the cursor to System Control and press Enter . — The System Control menu appears. 2. At the System Control menu, move the cursor to Report Voice System Status and press Enter .
bbbbb System Operations b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb message will display telling you to examine the Most Recent Audit report. 8. When prompted, press Enter to return to the System Control menu. bbbbbbbbbbbbbbb Shutting Down and Rebooting the UNIX System There are specific steps you should follow to shut down the UNIX system and avoid damaging the files.
bbbbb System Operations b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb Displaying the System Monitor The System Monitor shows the activity and service status of each voice channel. There are two ways to reach the System Monitor: The System Monitor is listed on the Voice System Administration menu. The bbb System Monitor is listed on the Command bbb Menu that appears when the cbF7 bbc (CMD-MENU) key is bbc (CMD-MENU) key is pressed.
bbbbb System Operations b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Caller Input is the touch-tone digits input by the last or current caller serviced on this channel. Dialed Digits is the digits dialed on this channel by FAX Attendant to service the last or current caller. Changing the Refresh Rate The refresh rate determines how frequently the the system monitor is automatically updated. By default, the System Monitor refreshes every five seconds.
bbbbb System Operations b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 9. Press Enter to get to the Equipment Number field. 10. Enter the channel number or a range of channels to change state and press Enter . — The cursor moves to the Change Immediately? field. bbb 11. Type y or n and press the cbF3 bbc (SAVE) function key. — The service state of the specified channel is changed. A Command Output window displays showing the result of the change state command. bbb 12.
bbbbb System Operations b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb Fax Equipment Administration The Fax Equipment Operations menu is reached from the AUDIX Voice Power/FAX Attendant Menu. 1. At the Console Login: prompt, type is and press Enter . — If a password has been administered, the system prompts you to enter your password. In this case, proceed to step 2. — If no password has been administered, the Status Screen appears, proceed to step 3. 2.
bbbbb System Operations b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb — The AUDIX Voice Power/FAX Attendant Menu appears. 6. Move the cursor to FAX Equipment Operations and press — Enter .
bbbbb System Operations b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Fax Channel Administration CHAN 00 01 HELP CD.PT 0.0 0.1 STATE STATE inserv inserv April April PREVPAGE NEXTPAGE CHGSTATE LINES PREV-FRM CHANGE 08 08 NEXT-FRM TIME PHONE 09:03:02 09:03:02 404 405 CHG-KEYS CANCEL PRINT FRM-MGMT CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 5-3.
bbbbb System Operations b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Change State of Fax Equipment New State: _____________ Equipment: _____________________ Equipment Number: ______________________________ Change Immediately?: ____ HELP CHOICES SAVE PREV-FRM NEXT-FRM CANCEL CHG-KEYS FRM-MGMT CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 5-4.
bbbbb System Operations b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb Administering Fax Lines To administer your Fax lines: bbb 1. From the Fax Channel Administration window, press cbF8 bbc (CHG-KEYS) to display the alternate key labels. bbb 2. Press cbF3 bbc (LINES). 3. The Administer Fax Line Extension form appears. — This form is used to add or change phone extension numbers associated with fax equipment channels.
bbbbb System Operations b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb Fax Transmission Control The Fax Transmission Control feature allows you to view the list of jobs currently in the fax queue that are waiting for transmission. The Fax Transmission Control feature provides a ‘‘snap-shot’’ of system transmissions at the moment you select Fax Transmission Control from the Fax Equipment Operations menu and press Enter .
bbbbb System Operations b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb NOTE: The Fax Transmission Control screen lists every fax job in the system in the order in which they appear in the fax transmission queue. Therefore, the job listed at the top of the screen is the job located at the head of the fax transmission queue. The system is becoming overloaded if the time listed in the status field is earlier than the present time.
bbbbb System Operations b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Fax Equipment Diagnostics Equipment to Diagnose: _______ Equipment Number: __________________ Immediate Diagnosis?: ______ HELP CHOICES SAVE PREV-FRM NEXT-FRM CANCEL CHG-KEYS FRM-MGMT CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 5-6. Fax Equipment Diagnostics Screen 2. In the Equipment To Diagnose field, enter ca for "card" or ch for bbb "channel", and press Enter .
bbbbb System Operations b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbb Fax Equipment Diagnostics—Results The Fax Equipment Diagnostics—Results screen lists the results of tests as Passed or Failed.
bbbbb b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Report Generation 6 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b bbbbbb Generating FAX Attendant Reports FAX Attendant allows you to generate various administrative reports regarding the following: Phone line usage Subscribers about to run out of mailbox space Mailbox usage Most recent audit Fax report usage Fax channel usage Fax subscriber usage Using the Reports window, you can access system or FAX Attendant reports.
bbbbb Report Generation b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Reaching the Reports Menu in the Integrated Solution III Environment To reach the Reports menu in the Integrated Solution III environment, follow these steps: 1. At the Integrated Solution III menu, move the cursor to User Maintenance and press Enter . — The User Maintenance menu appears. 2. At the User Maintenance menu, move the cursor to Voice System Administration and press Enter . — The Voice System Administration menu appears.
bbbbb Report Generation b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 1. Select AUDIX Voice Power/FAX Attendant from the Reports menu, and press Enter . bbbbbbbbbbbbbbbbbbbbb — The AUDIX Voice Power/FAX Attendant Reports menu appears.
bbbbb Report Generation b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Fax Channel Utilization Report The Fax Channel Utilization Report provides you with information regarding how much the fax channels are being used. This report presents the percentage of fax channels being used every hour of the day. From this report, you can determine when the system encounters heavy traffic. This report collects data from the last reset time to the present.
bbbbb Report Generation b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Fax Subscriber Usage Report The Fax Subscriber Usage Report lets you know how the subscribers are using the system and which ones are using it the most. This report lists the usage statistics for each subscriber by Account Code and then numerically by voice extension. Subscribers who do not have an Account Code are displayed under a null Account Code.
bbbbb Report Generation b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb The following information describes the various components of this window. Starting Date & Time - date and time since last initiation of the bbb cbF4 bbc (RESETLOG) function key.
bbbbb Report Generation b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Reset Log Option bbb To restart the call information gathering process, bbc (CHG-KEYS) to bbb press cbF8 (RESETLOG). display the alternate key labels. Then press cbF4 bbc Phone Line Usage Print Option To obtain a complete printout of the Phone Line Usage Report, make sure that the Voice System has all the proper printer connections.
bbbbb Report Generation b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb Accessing System Reports The only System Report currently available is the Event Log Report. To access this report, perform the following steps: 1. Select System Reports from the Reports menu, and press Enter . bbbbbbbbbbbbbbbbbbbbb — The System Reports menu appears. System Reports > HELP Event Log Report PREV-FRM NEXT-FRM CANCEL CMD-MENU CHG-KEYS FRM-MGMT CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 6-3.
bbbbb Report Generation b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Event Log Report Through the Event Log Report option, you can access error data from the Voice System. A record of system error messages is displayed, with the priority status of the error. Approximately 500 records are maintained in the Voice System. The report displayed is based on the last set of options saved to the Voice System.
bbbbb Report Generation b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb — Message Delivery Process (DIP21) delivers voice mail messages 5000-5099. — Administration Process (UNKNOWN) provides user interface for administration messages 5100-5149. — DCP Communications Process (DIP27) interface process for DCP board messages 5150-5199. — Reports Process (DIP3) collects data for reports messages 52005249.
bbbbb Report Generation b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb — Critical — Major — Informational — Status Type bbb in the desired message priority or press cbF2 bbc (CHOICES) to make a selection from the Choices for Message Priority menu window. Message Source indicates what specific source should be searched bbb for error messages. Type in the desired message source or press cbF2 bbc (CHOICES) to make a selection from the Choices for Message Source window.
bbbbb Report Generation b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Event Log Print Option To obtain a complete printout of the Event Log Report, make sure that the Voice System has all the proper printer connections. (Refer to the AT&T FACE documentation for additional information on how to establish printer operations.) bbb bbb Press cbF8 bbc bbc (CHG-KEYS) to display the alternate key labels. Then press cbF6 (PRINT).
bbbbb b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Troubleshooting 7 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b bbbbbb Troubleshooting Troubleshooting is limited to two areas: Hardware verification Hardware tests are limited to the Power-On Self Test (POST), the system diagnostics provided on the Customer Test diskette, and diagnostics for additional boards that have been installed as part of the software packages.
bbbbb Troubleshooting b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb Hardware Verification Master Controller Verification When the Power-On Self Test (POST) is initiated on booting the system, two columns of information appear on the screen. The left-hand column identifies the item being tested; the right-hand column indicates PASS, FAIL, or the amount of memory allocated. If any item has FAIL in the right-hand column, report this information when making a service call.
bbbbb Troubleshooting b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Circuit Board Diagnostics Diagnostics for the IVP4/6 boards can be run to determine whether everything is connected properly and that there is a dial tone. To run the IVP4/6 board diagnostics on all installed boards, follow these steps: 1. Log in to the system and proceed to the Configuration Management window. (See Chapter 5, System Operations if you need instructions.) 2.
bbbbb Troubleshooting b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb check the connection pins on the AT bus check the CPU go offhook and listen for dialtone loopback test on analog paths up to the telephone interface gate array scanpath testing. See the Fax Equipment Operations section in Chapter 5 for instructions on how to run diagnostics on the fax boards.
bbbbb Troubleshooting b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Trouble Indication User Response bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c Messages cannot be left c Message Space Usage reports for both c Voice Management and Fax Management because mailboxes are full. c should be performed regularly. Check for c subscribers who are approaching or c c exceeding the message space limit. Have c subscribers delete old messages regularly.
bbbbb Troubleshooting b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Trouble Indication User Response bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c Diagnose the IVP4/6 card and then change c it to the INSERV state. c c c Check the PBX Ring Generator by calling a c single-line set and verifying that it rings. c c Also, check the PBX administration of that c c channel.
bbbbb Troubleshooting b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Trouble Indication User Response bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c Unable to log in to the Fax c Mail Service. c Verify that the individual logging in is c registered on the system. c c c Repeat the log in procedure but press the c buttons more slowly. c c Check to see if the password being used is c correct.
bbbbb Troubleshooting b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Trouble Indication User Response bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c Occasional busy signals c Maintenance is in the process of received when attempting to call c diagnosing equipment or all lines are c currently in use. Please wait. into Fax Mail service.
bbbbb Troubleshooting b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Trouble Indication User Response bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c c Outcalls will work properly for messages c left after the date or time change. Outcalls c for messages left before the date or time c change have the previous time stamp and c bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c may not work properly.
bbbbb Troubleshooting b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Trouble Indication User Response bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c The FAX Attendant is failing c 1. Check that the correct "Dial String c to make calls outside the for Outside Call" has been entered in c switch. the General Fax Parameter c Administration screen. c c 2. Check that the "Fax Mail Telephone c Number" entered in the above c c screen has the correct area code. c 3.
bbbbb Troubleshooting b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Trouble Indication User Response bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c Fax messages cannot be c Check to make sure that extensions c entered for fax channels on the Fax loaded in Fax Response. c Channel Administration screen are correct c as described previously.
bbbbb Troubleshooting b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Trouble Indication User Response bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c In a switch-integrated c Check to make sure that the fax extension c being covered to the FAX Attendant for call system, voice Call Answer c coverage is administered on the switch with service is provided to the caller when Fax Call Answer c the name field left blank.
bbbbb Troubleshooting b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Trouble Indication User Response bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c After requesting retrieval of c 1. If this only happens when making fax messages or after c the call from a specific fax machine, c making selections from the the problem may be the fax machine c Fax Response service, no itself. Some fax machines must be c fax messages are received.
bbbbb Troubleshooting b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Trouble Indication User Response bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c The FAX Attendant fails to c This is much the same problem as the accept fax messages via c previous one, except that the make/model c of a fax machine is not likely the cause. either Fax Mail or Fax Call c (Fax machines must be Group 3 Answer. c bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c machines.
bbbbb Troubleshooting b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Trouble Indication User Response bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c On a system with switch integration: The wrong fax service is being c check that the correct service is provided; for example, Fax c Response instead of Fax Call c configured to run on each channel. Fax Answer or Fax Mail. c Response or Fax Mail (Fax Mail c provides for both Fax Mail and Fax Call c Answer in this case).
bbbbb b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb User Interface A bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbb bbbbbb User Interface Information Accessing Windows Windows are the medium through which you exchange information with FAX Attendant. This involves activities such as filling out forms or selecting items from a menu. Since the work area may contain more than one window at the same time, each window is boxed, so that it is clear as to what information each window contains.
bbbbb User Interface b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Types of Windows Windows can be grouped into three types, based on the kind of information they contain and the way that it is presented. However, there are differences in the way you maneuver through a form window compared to the way you move through a menu window. The three window types are menu, text, and form. Menu windows contain sets of items, one of which you choose. To choose an item, select it and then press Enter .
bbbbb User Interface b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Cursor Movement The most commonly used cursor movement keys are presented here. There is generally more than one way to accomplish the same cursor movement. When that is the case, the alternatives are shown separated by commas.
bbbbb User Interface b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 2. Press Enter . Form Fill-in Alternatives Where a fixed number of choices is available: Begin to type the entry. As soon as a sufficient number of characters has been typed to uniquely identify which entry is desired, the remainder of the entry is automatically filled in without having to type the rest.
bbbbb User Interface b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb FAX Attendant sounds a ‘‘beep’’ when you press an undefined key. The message line either informs you if you have pressed an undefined function key, or continues to show the last message. The function key commands displayed on the screen apply only to the active window. Most windows use more commands than there are function keys. Therefore they make use of two sets of function keys.
bbbbb User Interface b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c Displays window-specific information to F1 HELP c assist you with the active window. bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c F2 (menu) bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c Not used. c Open a menu window containing F2 CHOICES (form) c choices to fill the current field.
bbbbb User Interface b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb List Open Windows 1. From the Frame Management window, select ‘‘list’’ and press — . Enter The Open Frames menu window appears with a listing of all the currently opened windows on the screen. 2. Select any of the listed windows and press Enter . — The selected window becomes the active window, closing all the previously opened windows. bbb 3.
bbbbb User Interface b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb Command Menu Procedures The CMD-MENU function key enables you to access a variety of Voice System procedures. This bbb key appears on the standard function key set during system operation. Press cbF7 bbc (CMD-MENU) to display the following two-item menu window: System Monitor Exit System Monitor is used to verify that each incoming telephone line and its associated Integrated Voice Power board is functional.
bbbbb b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb System Messages B bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b bbbbbb Introduction to System Messages System messages are logged automatically in an event log when problems or potential problems occur within the IVP System. The System Manager can access the event log by choosing Event Log Report from the System Report window. Use the procedures Viewing the Event Log and Using the Explain Command in Chapter 5 to read the Event Log Report.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Sometimes, messages require corrective action from an operator, but usually the only action required by an operator is to report the condition to the System Manager or the field service representative. If you don’t understand the response procedure, call for assistance. The urgency of the message is specified with one of the following definitions in the message: Critical-the error is interrupting service, so immediate action is essential.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b bbbbbb Software Architecture Many internal software processes run within the Voice Power System Software. Some of these processes are common to the Integrated Voice Power (IVP) System R2.0 while others are application-dependent. Briefly, the generic software processes are: Transaction State Machine (TSM) The TSM process serves as the main control point for all the software processes involved in the system’s interaction.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b bbbbbb System Message Format In this section, the system messages are listed in a slightly different format than they are written to the errors file. The messages listed here include additional information to help you understand the message and take the proper corrective action. The system messages in this section begin with a message identification (msg_id) number. Following the msg_id number is the message mnemonic.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb In the preceding example, the msg_id is 311. The mnemonic is INITASH and the associated hardware device is TR. The message priority is MAJOR. This means some corrective action is required. The description of the error message follows for the TR . In this string, the signifies the board number. b bbbbbb System Message Listings The messages are arranged in numerical order by msg_ids.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 109 (VROP_GSEMA), MAJOR Cannot Get VROPQ Semaphore To Lock It An administrative command could not access a control semaphore. The failure of the command is not serious, but the failure indicates major interprocess communication failures in the system are likely to follow soon. Try stopping the Voice Power System and then restarting it. If this is unsuccessful, a reboot of the processor will correct the problem.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 404 (TSM_TRAN), MAJOR TSM: Cannot load script for channel TSM failed to load the specified script from disk. This message occurs if TSM encountered an error while opening or reading the script file. Reload application software if error persists. Ensure that: — The assembled script file (.T file) is in directory /vs/trans. — The assembled script file (.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 409 (TSM_MTSCRIPT), MAJOR TSM: No Data in Script The specified script has no instructions. Reload the application software if error persists. 410 (TSM_SHMFAIL), CRITICAL TSM: Shared Memory failure: , errno TSM failed to attach a shared memory segment. This error can only be seen at initialization. The errno indicates the reason for the error. Contact your Field Service Representative for assistance.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 414 (TSM_SEP_READ), MAJOR TSM: Cannot read script envirnmnt params: ret= errno= rec= TSM failed to read the script environment parameters file. The value of the errno indicates the reason for the error. Remove the file ‘‘script_param’’ from in ‘‘/gendb/data’’ and recreate it again. This error message is for an unsupported software feature. It should not appear normally.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 419 (TSM_TR_CMD), MAJOR TSM: TR Device Driver Command () Failure: chan , board TSM failed to execute a TR UNIX System driver command. The command name and the errno is specified. Contact your Field Service Representative for assistance.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 571 (VROP_CONFIG), MAJOR VROP Config file is incorrect A line in the spchconfig file is invalid. Edit the file /vs/data/spchconfig and fix the line indicated. The file should contain a line of the form: nbufs 40 This line tells the Voice System how many speech buffers to allocate in memory. The number of speech buffers should be a minimum of 2.5 times the number of equipped voice channels.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 577 (VROP_NONEX), MAJOR Attempt to use non-existent phrase in talk file A script attempted to access the nonexistent phrase indicated. Review your applications and obtain and install a replacement phrase. 578 (VROP_SHMERR), MAJOR VROP: error using shared memory region An error occurred accessing a shared memory region used to access speech phrases. Rebooting the system may be required to correct the problem.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 583 (VROP_BADTAG), INFORM VROP: Invalid tag: action : event : act2 : type A software error occurred. These can be associated with timeouts if the system is experiencing excessive load. Restart the system if the errors continue. 584 (VROP_NOSPCHBLK), MAJOR VROP: no speech buffer blocks available; resizing of spchconfig recommended No speech buffer blocks are available in shared memory.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 590 (VROP_BADFREE), MAJOR Free list is corrupted on file system The speech block free list is corrupted on the indicated file system. Run audit as soon as possible to correct. 591 (VROP_PLAY_TMOUT), MAJOR Play request is not serviced fast enough A request to play phrases has not been serviced fast enough. The system load is excessive. Attempt to reduce the load on the system to prevent poor service to customers.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 596 (VROP_DIORESPAWN), INFORM DIO process respawned The DIO process died and respawned. Inform your Field Service Representative and restart the system if the error continues. 597 (VROP_TROPEN), MAJOR Error opening TR device driver The VROP process failed when opening the IVP (TR) driver. No speech can be played or recorded on the IVP4/6 boards until the condition is corrected. Reboot the UNIX System to correct the problem.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 605 (ET_CKSHMEM), MAJOR ET has Tried to Check/Reinit its SHMEM (ETCOUNTS) ET tried to check/reinitialize its shared memory. If this message occurs continuously without a user’s request, ET will not work properly until this is fixed. Try stopping and restarting the system. If this message persists, call your Field Service Representative for assistance.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 611 (ET_NORULES), MAJOR ET Cannot Access Error Rules File () ET cannot access the specified error rules file. ET will not work properly until this problem is fixed. Call your Field Service Representative for assistance. 612 (ET_NOSHMEM), CRITICAL ET Cannot Attach SHMEM ET is having problems with its shared memory. ET will not work properly until this problem is fixed. Try stopping and restarting the system.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 621 (ET_FLOOD), INFORM This message is printed as a result of the flood control being turned on to prevent messages from flooding the screen or the ET history file. 622 (ET_URS), CRITICAL User Ordered ET to RESTART System The user ordered ET to restart the system. 623 (ET_URB), CRITICAL User Ordered ET to REBOOT System The user ordered ET to restart the system.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 628 (ET_NEW_PID), MAJOR ET Noticed PID for changed: to ; Proc probably respawned ET noticed the process id for a given process to have changed, which indicates that the process probably died and respawned. This message should be reported to your Field Service Representative.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb Maintenance (MTC) Process 700 (STA_CHAN), STATUS MTC reports channel is now in state . Maintenance reports: the permanent state of a channel has changed. 701 (STA_CARD), STATUS MTC reports card is now in state . Maintenance reports: the permanent state of a card has changed. 710 (INV_RQST), INFORM MTC received invalid request, morig= , mcont= , reqst= .
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 714 (RCVE_MSG), CRITICAL MTC cannot receive a message, return= , errno= , . Maintenance cannot receive messages. This is an indication of system problems. Try stopping and restarting the Voice System or rebooting the system. 715 (SEND_MSG), CRITICAL MTC cannot send a message, return= , errno= . Maintenance cannot send messages. This is an indication of system problems.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 723 (SET_SEMA), MAJOR MTC cannot set the semaphore. Maintenance cannot lock the semaphore. This is an indication of software problems. Try stopping and restarting the Voice System or rebooting the system. 724 (SHM_FAIL), CRITICAL MTC cannot attach the area. Maintenance cannot attach shared memory. This is an indication of software problems. Try stopping and restarting the Voice System or rebooting the system.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 741 (DG_RESLT), STATUS MTC reports diag results on card , return= , errno= , . Maintenance reports: diagnostic results. 742 (DG_PASSD), STATUS MTC reports diag passed on () card . Maintenance reports: diagnostics have passed on a hardware card. 750 (DG_FAILD), STATUS MTC reports diag failed on card , because . Maintenance reports: diagnostics have failed on a hardware card.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 2001 (TRIP_DTBL), CRITICAL TRIP: Shared Memory (devtbl) Attach Failure, Reason This error indicates that the Voice System initialization failed; probably dbinit did not run or did not complete successfully. The reason number is explained in Introduction to Section 2 of the UNIX Programmer Reference Manual. Try stopping the Voice System and then starting it again.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb User Applications (APP) Fax Database Library Error Messages 4000 (LIB_SYSERR), MAJOR system call failed for , errno is The Fax Database library encountered a system error. The value of errno indicates the error reason. The error may be due to a corrupted file or directory, or it may be due to a main memory problem. Ensure that the / or /usr file systems are not out of free space.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 4005 (LIB_SCRERR), MAJOR script error on channel : The FAX Attendant DIP has received bad input data from a script. If this message persists, contact your field service representative. 4006 (LIB_MWLLIST), INFORM MWL list problem: The Fax Database Library encountered a problem while trying to change its list of Message Waiting Lamp update requests. Therefore, a Message Waiting Lamp will not be updated properly.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 4011 (LIB_MSGSRC), INFORM message received from unexpected source: The Fax Database Library received a message from an unrecognized process. If this problem persists, contact your field service representative. 4012 (LIB_STARTUP), CRITICAL startup failed The Fax Database library could not start up properly. Contact your field service representative for assistance.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb FAX Attendant DIP Error Messages 4100 (VMD_SYSERR), MAJOR previous file still exist The FAX Attendant DIP encountered a system error. The value of errno indicates the error reason. The error may be due to a corrupted file or directory, or it may be due to a main memory problem. Ensure that the / and /usr file systems are not out of free space.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 4105 (VMD_SCRERR), MAJOR script error on channel : The FAX Attendant DIP has received bad input data from a script. If this message persists, contact your field service representative. 4106 (VMD_MWLLIST), INFORM MWL list problem: The FAX Attendant DIP encountered a problem while trying to change its list of Message Waiting Lamp update requests. Therefore, a Message Waiting Lamp will not be updated properly.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 4111 (VMD_MSGSRC), INFORM message received from unexpected source: The FAX Attendant DIP received a message from an unrecognized process. If this problem persists, contact your field service representative. 4112 (VMD_STARTUP), CRITICAL startup failed The FAX Attendant DIP could not start up properly. Contact your field service representative for assistance.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Fax Manager DIP Error Messages 4200 (F_FAXMGR_TERM), MAJOR The Fax Manager process has terminated unexpectedly. () The Fax Manager DIP has terminated unexpectedly and all related Fax Manager processes have stopped. The Fax Manager DIP will be restarted. If this message persists, contact your field service representative. 4201 (F_FAXIO_TERM), MAJOR The Fax I/O process on channel has terminated.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 4205 (F_PRINT_FAIL), MAJOR Printing Fax message (Job ) failed. () The fax message could not be printed because of an error. The fax message was removed. 4206 (F_NOTIFY_FAIL), MAJOR Notification for Fax message (Job ) failed. () The delivery report process failed while processing the fax message. The delivery report or the non-delivery report was not generated.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 4211 (F_UPDATE_FAIL), MAJOR Cannot update control file for Fax message (Job ). () The Fax Manager DIP could not update its control file for the fax message. The fax message was lost. If this problem persists, contact your field service representative. 4212 (F_LOOKUP_FAIL), MAJOR Cannot find extension ’’ in subscriber’s database.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 4217 (F_TX_DISC), INFORM Disconnect on fax channel while sending page . While sending a fax message, the phone line was disconnected. Either the receiving machine stopped, or problems occurred with the phone line causing the error. The FAX Attendant system will try to resend this message until it is complete, or the maximum retry interval is exceeded.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 5002 (VMD_MWLUNEX), INFORM bad MWL event: The Voice Mail Database DIP received an unexpected message concerning Message Waiting Lamp updates. For example, if the DIP has requested a particular channel for MWL updates, it does not expect to receive notice from TSM that some other channel has been granted to it. If this message persists, contact your field service representative.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 5008 (VMD_MSGERR), MAJOR failed: ret code , errno The Voice Mail Database DIP encountered a problem while trying to send or receive an interprocess communication message. The value of errno indicates the error reason. Contact your field service representative for assistance.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 5014 (VMD_UNKCALL), INFORM unknown extension from integrated switch The Voice Mail Database DIP was given an extension for the call_answer or voice_mail service that it could not find in the database. This message is printed only when such extension was determined through integration with the switch.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 5019 (VMD_MWLUP), inform MWL update failed: The Voice Mail Database DIP has been notified of a failed attempt to light or extinguish a message waiting lamp. The DIP will initiate another attempt to update the lamp. If this message occurs frequently, contact your field service representative for assistance.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 5151 (DCP_ENOENT) MAJOR is missing The DCP communications process attempted to access a nonexistent file. Contact your field service representative for assistance. 5152 (DCP_BADFORM) MAJOR badly formatted The DCP communications process could not use a file because it was not formatted correctly. A software problem or a file system problem may exist. Contact your field service representative for assistance.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 5157 (DCP_GETSCR) MAJOR getscript failed for channel , returned The DCP communications process could not obtain the name of the script assigned to a channel. Contact your field service representative for assistance. 5158 (DCP_DCPIFAIL) MAJOR FAILED, ret is , errno is A failure occurred in the interface between the DCP communications process and the DCP link.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 5163 (DCP_DCPIPROB) INFORM failed, ret is , errno is A problem occurred in the interface between the DCP communications process and the DCP link. If this problem occurs frequently, contact your field service representative. Reports Error Messages 5200 (RPT_SYSERR) MAJOR system call failed for , errno is The Reports DIP encountered a system error while trying to access a file.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 5204 (RPT_FLCRPT), MAJOR was found to be corrupted. The Reports DIP encountered a file that was corrupted. The data in the file was not read. If this problem persists, stop and then restart the Voice System to initialize the processes. 5205 (RPT_MEMERR), MAJOR space could not be malloc for very heavily loaded or there is a problem with the on-board memory. Add extra memory. Contact your field service representative.bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 5252 (OC_BADFORM) MAJOR is badly formatted This message indicates that a Voice Mail Database file is not formatted correctly. A software problem or a file system problem may exist. Contact your field service representative for assistance. 5253 (OC_SCRERR) MAJOR script error on channel : The Outcalling DIP has received bad input data from a script.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 5258 (OC_MSGUNEX) INFORM unrecognized message: The Outcalling DIP received a message that it does not recognize. If this problem persists, contact your field service representative. 5259 (OC_BADEXT) INFORM ext is not valid (received from VM DIP) The Outcalling DIP received an invalid extension in an interprocess communication message from the Voice Mail Database DIP.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb Fax Data Interface Process 5301 (FAXCNG_INFO), INFORM Channel already has FAX coefficients FAX CNG DIP received a request to download FAX coefficients to a channel that was already set to FAX coefficients. — Contact your AT&T Field Service Representative if this occurs frequently.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 5302 (FAXCNG_WARN), WARNING Invalid state for channel Message is internal to FAX CNG DIP. Should not occur. — If the problem persists, stop, then start the system. Contact your AT&T Field Service Representative if restarting the system does not correct the problem.
bbbbb System Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Switch Information Data Interface Process 5400 (CREAT_SHM_FL), MAJOR The Switch Information DIP has attempted to create an area of shared memory but could not do so. Stop the system and restart it using the stop_vs and start_vs commands. If the problem continues, shut the system down via the shutdown command and reboot the system. If the problem persists, contact your field service representative.
bbbbb b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb FAX Attendant Menu Tree C bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b bbbbbb FAX Attendant Menu Trees This appendix shows the user interface menus for FAX Attendant running with TM the MERLIN LEGEND Communications System.
bbbb b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b Index bbbbbbbbbbbbbbbbbbb A accessing Fax Response, 4-1 accessing system reports, 6-8 account code list administration, 3-12 account code parameter administration, 3-9 account code parameters updating, 3-11 account codes, 1-4 updating, 3-15 adding a special purpose extension, 3-20 adding new subscribers, 3-15 administering fax lines, 5-17 administering faxmenus, 4-31 administering goodbye message, 4-18 administering menus, 4-27 administering the main
bbbb b Index b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Autoprinting, 1-5 deferred delivery option, 1-3 deleting a fax distribution list, 3-39 deleting subscriber profiles, 3-31 deleting subscribers, 3-30 delivery report failed fax transmission, 1-3 Delivery Reports, 1-3 designing the fax response coversheet, 4-23 diagnostics circuit board, 7-3 fax board, 7-3 fax equipment, 5-19 hardware, 7-2 IVP4/6, 7-3 system module, 7-2 diagnosticsesults fax equipment, 5-21 discarding old fax messages, 5-3 displayin
bbbb b Index b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Fax Machine Call Coverage, 1-4 Fax Mail, 1-2 subscriber options, 1-4 fax mail greeting message listening, 3-43 Fax Mail Service, 1-2 Fax Manager DIP error messages, B-31 fax messages loading, 4-15 Fax Response accessing, 4-1 fax response coversheet administration, 4-23 designing, 4-23 loading, 4-23 Fax Response Service, 1-2 Fax Response service account code, 1-4 Fax Response Service backing up, 4-37 implementing, 4-5 modifying, 4-25 testing, 4-35
bbbb b Index b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbb b K keys, xi bbbbbbbbbbbbbbbbbbb L lines/pools assigning, 2-4 list administration fax account code, 2-6 fax group, 3-35 listening to the custom goodbye message, 4-22 listening to the custom touch-tone gate prompt, 4-20 listening to the fax call answer greeting, 3-44 listening to the fax mail greeting message, 3-43 listening to the general mailbox greeting message, 3-47 listening to the main menu, 4-12 loading documents fax
bbbb b Index b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbb P parameter administration fax account code, 2-5 general Fax System, 3-6 parameters switch interface, 2-4 system, 2-4 Personal Fax Extensions, 1-4 personal fax number subscribers, 2-8 phone line usage report, 6-5 Plain Paper Printing, 1-6 planning FAX Attendant, 2-1 Fax Response Service, 2-11 subscriber administration, 2-7 Power-On Self Test, 7-2 print option event report, 6-12 fax channel utilization report, 6-4 Fax Response
bbbb b Index b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb to multiple locations, 1-3 Service Fax Call Answer, 1-2 Fax Mail, 1-2 Fax Response, 1-2 service administration registration, 2-10 service administrator registration, 3-32 updating, 3-34 shutting down the UNIX System, 5-9 software, 1-1 software architecture, B-3 special purpose extensions, 3-20 Speech Processing Library (SPPLIB), B-5 starting the voice system, 5-6 stopping the voice system, 5-7 subscriber deleting a profile, 3-31 subscriber adminis
bbbb Index b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb assigning services to, 2-3 Voice Mail Database DIP error messages, B-34 voice prompts custom, 3-41 customizing, 2-12 Voice Response Output Process (VROP), B-10 voice system logging in, 4-11 resetting, 5-8 starting, 5-6 voice system parameter administration, 3-8 b bbbbbbbbbbbbbbbbbbb W windows accessing, A-1 workspace installing, 4-16 workspace menu administration, 4-13 IN-7
