User’s manual CL4940 Big button/big display telephone/ answering system with caller ID/ call waiting
Congratulations on your purchase of this AT&T product. Before using this AT&T product, please read the Important safety information section on page 52 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Telephone base Handset Coiled handset cord Power adapter Wall mount bracket Telephone line cord User’s manual CL4940 Big button/big display telephone/ answering system with caller ID/ call waiting Quick start guide CL4940 This quick start guide provides you with basic instructions only.
User’s manual CL4940 Big button/big display telephone/ answering system with caller ID/ call waiting Table of contents Getting started Quick reference guide............................ 1 Installation.................................................... 3 Telephone installation............................ 4 Installation options................................... 6 Tabletop to wall mount installation......................................... 6 Wall mount to tabletop installation................................
Caller ID About caller ID.........................................26 Information about caller ID with call waiting......................................26 Caller ID history.......................................27 How the caller ID history (caller ID log) works..................................27 Missed (new) call indicator...........27 Caller ID operation.................................28 Memory match....................................28 Review the caller ID history.........29 View dialing options.......
Getting started Quick reference guide MENU/SELECT DIRp Press in idle mode to enter the main menu (page 10). Press to display the directory (page 20). Press to scroll up while in menus or lists. While entering names or numbers, press to move the cursor to the right. While in the menu, press to confirm or save an entry or setting. CANCEL Press to select a highlighted item. CIDq While in a menu, press to cancel an operation, back up to the previous menu or exit the menu display.
Getting started Quick reference guide /EQUALIZER Extra large tilt display During an outside call, message or announcement playback, press to change the audio quality to best suit your hearing (page 15). Move the top of the display forward or backward to adjust the angle of the screen for maximum visibility. SPEED DIAL AUDIO ASSIST® Press in idle mode to display the speed dial list (page 25).
Getting started Installation You must install the power adapter before using the telephone. STOP! See pages 4-5 for easy instructions. Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (see pages 6-9).
Getting started Telephone installation Install the telephone as shown below. The telephone is ready for tabletop use. If you want to change to wall mounting, see Installation options on page 6 for details. 1. Plug one end of the coiled handset cord into the handset jack on the left side of the telephone base. Plug the other end into the jack on the bottom of the handset. 2. Plug one end of the telephone line cord into the telephone line jack on the bottom of the telephone base.
Getting started Telephone installation 4. Lift the handset or press SPEAKER to check for a dial tone. 5. Adjust the angle of the screen to reach maximum visibility. • • • • NOTES: Use only the power adapter provided with this product. To obtain a replacement, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. The power adapter is intended to be correctly oriented in a vertical or floor mount position.
Getting started Installation options If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. Professional assistance may be required to install the mounting plate.
Getting started Installation options 3. Plug one end of the telephone line cord into the telephone line jack on the bottom of the telephone base. Plug the other end into a telephone wall jack or a DSL filter. Bundle the telephone line cord and secure it with a twist tie. 4. Plug the small end of the power adapter into the power jack on the bottom of the telephone base. Route the power adapter cord through the slot. Plug the large end into an electrical outlet not controlled by a wall switch.
Getting started Installation options Wall mount to tabletop installation To change the telephone base from the wall mount position to tabletop position, follow the steps below. 1. Slide the telephone base upwards, then remove the telephone from the wall mounting plate. 2. Unplug the large end of the power adapter from the electrical outlet. Remove the power adapter cord from the slot. Unplug the smaller end from the power jack on the bottom of the telephone base.
Getting started Installation options 4. Push the two tabs at the bottom of the wall mount bracket as indicated and remove the wall mount bracket from the telephone. 5. Plug one end of the telephone line cord into the telephone line jack on the bottom of the telephone base. Plug the other end into a telephone wall jack or a DSL filter. Plug the small end of the power adapter into the power jack on the bottom of the telephone base.
Telephone settings Telephone settings Use the menu to change the telephone settings: 1. Press MENU/SELECT on the telephone when it is not in use to enter the main menu. 2. Press CIDq or DIRp to scroll to the feature to be changed. When scrolling through the menu, the > symbol indicates the selected menu item. 3. Press MENU/SELECT to select the highlighted item. NOTE: Press CANCEL to cancel an operation, back up to the previous menu or exit the menu display. Press and hold CANCEL to return to idle mode.
Telephone settings Telephone settings Ringer volume You can set the ringer volume level to one of four levels or turn the ringer off. When the ringer is off, appears on the screen. Press pVOLUMEq when the telephone is not in use. -OR- 1. Press MENU/SELECT in idle mode to enter the main menu. Set date/time 2. Use CIDq or DIRp to scroll to >Ringer volume, then >Ringer volume press MENU/SELECT. 3. Press CIDq or DIRp, or pVOLUMEq to sample each volume level. 4. Press MENU/SELECT to save your preference.
Telephone settings Telephone settings LCD contrast You can set the contrast of the screen to one of four levels. 1. Press MENU/SELECT in idle mode to enter the main menu. 2. Use CIDq or DIRp to scroll to >LCD contrast, then press MENU/SELECT. 3. Press CIDq or DIRp to choose from >1, >2, >3 or >4. 4. Press MENU/SELECT to save your preference. There is a confirmation tone and the screen returns to the previous menu. Language >LCD contrast >3 2 Dial mode The dial mode is preset to touch-tone dialing.
Telephone operation Line power mode (no AC power) This telephone provides minimal functionality during a power failure. When AC power is not available, the screen is blank and many telephone features do not function. Only touch-tone dialing and handset volume adjustment are supported. The telephone uses power from the telephone line to enable you to make and answer calls using only the handset and dialing keys. To make a call during a power failure 1. Lift the handset and wait for the dial tone.
Telephone operation Telephone operation Making a call Lift the handset or press telephone number. SPEAKER, then enter the The screen displays the elapsed time as you talk (in hours, minutes and seconds). Elapsed time 0:00:05 9/16 AM 10:34 On hook dialing (predialing) 1. Enter the telephone number. Press DELETE X to make corrections when entering the telephone number. 2. Lift the handset or press SPEAKER. Answering a call • Lift the handset or press SPEAKER.
Telephone operation Telephone operation Last number redial The telephone stores the last telephone number dialed (up to 32 digits). To redial a number: 1. To display the most recently called number, press REDIAL/PAUSE when the telephone is not in use. 2. Lift the handset or press SPEAKER to call. Redial 885-883-2445 -OR1. Lift the handset or press SPEAKER. 2. Press REDIAL/PAUSE to dial the number.
Telephone operation Options while on calls Volume control You can set the listening volume to one of five levels. While on a call, press pVOLUMEq to adjust the listening volume. The volume level indicator briefly displays on the screen to indicate the setting. Handset volume When you are on a call using the handset, press qVOLUME to decrease or VOLUMEp to increase the handset listening volume.
Telephone operation Options while on calls Chain dialing Use this feature to initiate a dialing sequence from the numbers in the directory, caller ID history or speed dial memory while you are on a call. Chain dialing is useful when you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID history or speed dial memory. To access the directory while on a call: 1. Press MENU/SELECT. 2. Press MENU/SELECT again to select >Directory. 3.
Telephone operation Options while on calls Audio Assist® The Audio Assist® feature makes voices sound louder and clearer. To turn the Audio Assist® feature on: Press AUDIO ASSIST® while you are on a call using the handset, the screen shows Handset volume has increased. To turn the Audio Assist® feature off: Press AUDIO ASSIST® again, the screen shows Handset volume back to normal. This feature is also turned off automatically after you hang up.
Directory Directory Directory memory capacity The directory can store up to 25 telephone numbers and names. Numbers can be up to 24 digits and names can be up to 15 characters. Character chart Refer to the chart below and use the dialing keys to enter the letters, digits or symbols. Press the key repeatedly until the desired character shows on the screen. Characters by number of key press Dial Key 1 2 3 4 5 6 1 1 .
Directory Directory 6. Press MENU/SELECT. The screen shows Enter name. 7. Use the dialing keys to enter a name (up to 15 characters) when prompted. Each time you press a key, the character on that key appears. Additional key presses produce Enter name other characters on that key. See the chart on the LINDA_ previous page. • Press CIDq or DIRp to move the cursor to the left or right. Saved • Press DELETE X to erase a character. 8. Press MENU/SELECT to store your new directory entry.
Directory Directory Search by name 1. Press DIRp in idle mode to show the first listing in the directory. 2. When an entry appears, press the dialing keys (0-9) to start a name search. The directory shows the first name beginning with the first letter associated with the dialing key if there is an entry in the directory beginning with that letter. Press CIDq or DIRp to scroll through the directory. 3. To see other names starting with the letters on the same dialing key, keep pressing the key.
Directory Directory To dial, delete or edit a directory entry (name and number), the entry must be displayed on the screen. Use Review directory entries (page 20) or Search by name (page 21) to show an entry. Display dial To dial a displayed number from the directory, lift the handset or press SPEAKER on the telephone. Delete a directory entry To delete the displayed directory entry, press DELETE X. The screen displays Delete contact? Press MENU/SELECT or DELETE X to confirm.
Directory Speed dial The telephone system has 10 speed dial locations (0-9) where you can store the telephone numbers you wish to dial more quickly. You can store up to 24 digits in each location. A speed dial number can be selected from the directory or caller ID history, or entered directly. Numbers assigned to speed dial locations are stored in the directory. Enter a speed dial number 1. Press SPEED DIAL when the telephone is in idle mode. 2.
Directory Speed dial Assign a speed dial number from the directory or caller ID log 1. When reviewing directory (page 20) or caller ID log LINDA MILLER (page 29), press SPEED DIAL. The screen shows 8003604121 Assign to speed dial list? Press MENU/SELECT. 2. Press DIRp or CIDq to choose your desired speed dial location (0-9), then press MENU/SELECT. -ORUse the dialing keys (0-9) to select the desired speed dial location (0-9). 3.
Directory Speed dial Review a speed dial number 1. Press SPEED DIAL when the telephone is in idle mode. 2. Press CIDq or DIRp to scroll to the desired location, then press MENU/SELECT. -ORPress the dialing key (0-9) of the desired location. Dial a speed dial number When the telephone is in idle mode, press and hold the dialing keys (0-9) to dial the corresponding speed dial number. -OR1. Press SPEED DIAL when the telephone is in idle mode. 2.
Caller ID About caller ID This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.
Caller ID Caller ID history How the caller ID history (caller ID log) works The telephone stores caller ID information about the last 50 incoming calls. Entries are stored in reverse chronological order. The phone deletes the oldest entry when the log is full to make room for new calls. If you answer a call before the information appears on the screen, it does not show in the caller ID history.
Caller ID Caller ID operation Memory match If the incoming telephone number matches the last seven digits of a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as CHRIS if this is how you entered it into your directory. NOTE: The number shown in the caller ID log will be in the format sent by the telephone service provider.
Caller ID Caller ID operation Review the caller ID history Review the caller ID history to find out who called, to return the call, or to copy the caller’s name and number into your directory. Caller ID log empty appears if there are no records in the caller ID log. Caller ID log empty 1. When the telephone is in idle mode, press qCID to review the caller ID history in reverse chronological order starting with the most recent call. -ORReview the caller ID history by pressing MENU/SELECT.
Caller ID Caller ID operation View dialing options Although the incoming caller ID log entries have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, 1 plus the seven digits, or 1 plus the area ROBERT BROWN code plus the seven digits. You can change and 800-360-4121 store the number of digits that you dial in the 1 caller ID log.
Caller ID Caller ID operation Save a caller ID log entry to the directory 1. When in the caller ID log, press qCID or pDIR to browse. 2. Press MENU/SELECT to select an entry. 3. When the screen displays Enter number, use the Enter number dialing keys to edit the number. 800360_ • Press CIDq or DIRp to move the cursor to the left or right. • Press DELETE X to erase a digit. Enter name • Press REDIAL/PAUSE to insert a three-second dialing pause (a P appears). LINDA_ 4. Press MENU/SELECT. 5.
Caller ID Caller ID operation Set area code You can set one home area code and four local area codes. If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID history only displays the seven digits of the telephone number. If you dial 10 digits to make calls to areas outside your home area code, then set local area codes into the telephone.
Caller ID Reasons for missing caller ID information There are occasions when other information or no information shows for various reasons: On-screen message Reason PRIVATE NUMBER The caller prefers not to show the phone number. PRIVATE NAME The caller prefers not to show the name. PRIVATE CALLER The caller prefers not to show the phone number and name. UNKNOWN NUMBER Your telephone service provider cannot determine the caller’s number.
Answering system Answering system settings Use the answering system menu of the telephone to set up the announcement message, message alert, activate call screening, or change the number of rings, remote access code or priority code. 1. When the telephone is in idle mode, press MENU/SELECT to enter the main menu. 2. Press MENU/SELECT again to select >Answering sys. >Answering sys Directory Announcement Your outgoing announcement plays when calls are answered by the answering system.
Answering system Answering system settings To delete your outgoing announcement: 1. When the telephone is in idle mode, press MENU/SELECT to enter the main menu. 2. Press MENU/SELECT again to select >Answering sys. 3. Press CIDq or DIRp to scroll to >Announcement, then press MENU/SELECT. 4. Press CIDq or DIRp to scroll to >Play current, then press MENU/SELECT. 5. While the announcement is playing, press DELETE X to delete the announcement.
Answering system Answering system settings Number of rings You can set the answering system to answer an incoming call after two, three, four, five, six or seven rings. You can also select toll saver 2-4 or toll saver 4-6. If toll saver 2-4 is selected, the answering system answers a call after two rings when you have new messages, or after four rings when there are no new messages.
Answering system Answering system settings Message alert If the message alert is set to On, you can hear the telephone beeps every 15 seconds when there are new messages. To change the setting: 1. When the telephone is in idle mode, press MENU/SELECT to enter the main menu. 2. Press MENU/SELECT again to select >Answering sys. 3. Press CIDq or DIRp to scroll to >Message alert, then press MENU/SELECT. 4. Press CIDq or DIRp to choose >On or >Off. 5. Press MENU/SELECT to save the setting.
Answering system Answering system settings Priority code You may give the priority code to whom you would like them to have higher priority when calling you. When the priority code is entered while the answering system is playing the outgoing announcement, the answering system announces, “Please wait a moment” to the caller. The telephone then plays the priority call tone for 30 seconds to alert you that it is a priority call. The default priority code is 999. To change the setting: 1.
Answering system About the answering system Message capacity The system can record up to 99 messages. The total recording time for the announcement, messages and memos is approximately 25 minutes. If the memory is full, the answering system announces, “Memory is full” before message playback. The screen displays Memory is full in idle mode. Once the memory is full, the answering system will not answer calls even it is turned on, nor can you record new messages until old ones have been deleted.
Answering system Message playback If you have new messages, you hear only the new messages in chronological order. If there are no new messages, the system plays back all the messages in chronological order. Before each message, you hear the day and time of the recording. If the date and time are not set, you hear, “Time and date not set” before playback. The system announces, “End of messages” after all messages are played back. To listen to messages: Press PLAY/STOP to listen to the messages.
Answering system Message playback -OR1. When the telephone is in idle mode, press DELETE X. The system announces, “To delete all old messages, press delete again.” 2. Press DELETE X again to confirm. The system announces, “All old messages deleted.” with a confirmation tone. NOTE: When there are no old messages and you press DELETE X, the system announces, “You have no old messages.” Memo Memos are messages you record as reminders for yourself or others using the same answering system.
Answering system Message counter displays The base message counter shows the total number of answering system messages. See the table below for other message counter displays. Message counter displays 0 1 - 99 No messages. Total number of messages and memos.
Answering system Remote access You can reach your answering system remotely by dialing your home telephone number from any touch-tone telephone. To remotely reach your answering system: 1. Dial your telephone number from any touch-tone telephone. 2. When the system answers, enter the three-digit remote access code (500 is the default code. See page 37 to change it). 3. You can also enter the following remote commands: Remote commands 1 Press to listen to all messages.
Appendix Alert tones and lights Screen icons Ringer off - the telephone ringer is off. NEW No: 1 New caller ID log - new and missed calls. Message counter - total number of messages. AM 9/16 10:34 NEW No: Alert tones One short beep Tone of each key press. -ORError tone. One long beep The system begins recording a message, memo or announcement. Two short beeps You are pressing pVOLUMEq on the telephone base when the volume is already at its highest or lowest setting. -ORCall waiting tone.
Appendix Alert tones and lights Indicator lights IN USE On when the answering system is answering an incoming call. Flashes quickly when there is an incoming call. ANS ON On when the answering system is on. PLAY/STOP On when the system is playing messages. Flashes when there are new messages. SPEAKER On when the speakerphone is on. MUTE On when the microphone is muted.
Appendix Display screen messages Screen messages Assigned to speed dial #X A number is assigned to the speed dial location. All calls deleted All the entries stored in the call history have been deleted. Announcement reset The announcement has been reset. Caller ID log empty There are no caller ID history entries. Deleted A directory entry, caller ID log entry or speed dial number is deleted. Directory empty Outgoing announcement is reset and deleted. There are no directory entries.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. My telephone doesn’t work at all. • Make sure the power cord is securely plugged in. • Make sure you plug the telephone line cord securely and firmly into the telephone and the telephone wall jack. • Reset the telephone. Unplug the electrical power.
Appendix Troubleshooting the telephone line cord and the telephone wall jack (page 4). The filter prevents noise and caller ID problems as a result of DSL interference. Please contact your DSL service provider for more information about DSL filters. • Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.
Appendix Troubleshooting • If the caller’s voice is very soft, the system may stop recording and disconnect the call. Difficulty hearing messages. • Press pVOLUME or /EQUALIZER to increase the telephone speaker volume. System does not answer after the correct number of rings. • Make sure that the answering system is on. ANS ON light on the telephone should be on. • If toll saver is activated, the number of rings changes to two or four when you have new messages stored (page 36).
Appendix Troubleshooting Outgoing announcement is not clear. • When you record your announcement, make sure you speak in a normal tone of voice, about nine inches from the telephone. • Make sure there is no background noise (TV, music, etc.) while recording. I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work. • Make sure your computer is powered on. • Make sure your Internet connection is working properly.
Appendix Maintenance Taking care of your telephone • Your corded telephone contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water • The telephone can be damaged if it gets wet. Do not use the handset in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There might be a slight chance of electric shock from lightning.
Appendix FCC and ACTA information If this equipment was approved for connection to the telephone network prior to July 23, 2001, it complies with Part 68 of the Federal Communications Commission (FCC) rules. If the equipment was approved after that date, it complies with the Part 68 rules and with the Technical Requirements for Connection of Equipment to the Telephone Network adopted by the Administrative Council for Terminal Attachments (ACTA).
Appendix FCC and ACTA information 6. Programming/testing of emergency numbers If this product has memory dialing locations, you may choose to store police, fire department and emergency medical service telephone numbers in these locations. If you do, please keep three things in mind: a. We recommend that you also write the telephone number on the directory card (if applicable), so that you can still dial the emergency number manually if the memory dialing feature doesn’t work. b.
Appendix Part 15 of FCC rules Some telephone equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used properly, may cause interference to radio and television reception. This product has been tested and found to meet the standards for a class B digital device, as specified in Part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation.
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit www.telephones.att.com or call 1 (800) 222-3111. In Canada, call 1 (866) 288-4268. 1.
Appendix Limited warranty 5. How do you get warranty service? To obtain warranty service in the United States of America, visit www.telephones.att.com or call 1 (800) 222-3111. In Canada, please dial 1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual. A check of the PRODUCT controls and features might save you a service call.
Appendix Technical specifications Operating temperature 32°F — 122°F 0°C — 50°C Power adapter input AC120V 60Hz Power adapter output AC9V 300mA REN 1.
Index Index A Alert tones, 44 Announcement, 34 Answering a call, 14 Answering system, 34–43 Audio Assist, 18 Lights, 45 Limited warranty, 56–57 Line power mode, 13 Local area codes, 32 M Maintenance, 51 Making a call, 14 Memo, 41 Memory match, 28 Message, 40 counter display, 42 playback, 40–41 Message counter displays, 42 Mute, 16 C Caller ID (CID) delete entries, 30 dial entries, 30 review entries, 29 Call intercept, 39 Call screening, 39 Call waiting, 16 Chain dialing, 17 N Names enter into directory,
Index Index review a number, 25 T Tabletop installation, 8 Technical specifications, 58 Telephone installation, 4 Temporary tone dialing, 18 Troubleshooting, 47–50 V Voice prompts, 39 Volume control handset, 16, 40 telephone base, 16, 40 W Wall mount installation, 6 Warranty, 56 60
Remote access wallet card The wallet card below lists the commands needed to control your answering system from any touch-tone telephone. Cut along dotted line. Call your telephone number, then enter your three-digit remote access code (preset to 500). Fold here. Action Remote command Play all messages......................1 Play new messages...................2 Delete the message..................3 (during message playback) Delete all old messages.........*3 Repeat current or previous message..........
www.telephones.att.com Audio Assist® and Message Guard® are registered trademarks of Advanced American Telephones. © 2011 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China. Issue 6 AT&T 12/11.
