A PORTABLE GUIDE TO R AUDIX VOICE MESSAGING To order additional copies of this document, call: AT&T Customer Information Center USA (800) 432-6600 Canada (800) 255-1242 For more detailed information on AUDIX features, see the AUDIX Feature Descriptions manual (585-305-203). For more information about AT&T documents, see the Global Business Communications Systems Publications Catalog (555-000-010). (Outside Front Cover) NOTICE: The information in this document is subject to change without notice.
TABLE OF CONTENTS 1 1 2 2 3 4 4 4 4 4 5 6 6 6 8 9 10 10 11 11 11 Welcome to AUDIX Listening to Prompts/Getting Help Logging In Leaving AUDIX AUDIX Terms Record (Send) Messages Address/Send Message For Each Individual For Lists of People For Special Options To Schedule Delivery Get (Listen to) Messages Listen to Message Respond to Message Multiple Personal Greetings — An Overview Sample Greetings Administer (Record) Greetings Administer Call Types Record a New Greeting Activate a New Greeting Modify Call T
LOGGING IN 1. Dial your AUDIX number and wait for the system to answer. 2. Press (if calling from your ext.). OR Enter your extension and press . 3. Enter your password and press . NOTE: Your AUDIX system may require that you record your own name when you log in the first time. If so, AUDIX will prompt you through the steps. See page 19 for the complete procedure. LEAVING AUDIX You can: Hang up. Press *T, enter an extension, and press to transfer to an inside extension.
RECORD (SEND) MESSAGES PRESS RECORD MESSAGES record edit address file For Lists of People – (See page 17 to create lists.) 1. Press 1. Press *L. 2. Speak message. Press (if you are list owner). Edit – OR Press 1 to stop/pause. Enter list owner’s address and THEN press . Press 1 to continue. Enter list ID (name) and press . Press 2 3 to play back. Repeat either group of steps Press *D to delete and re-record. above for more individuals or (Begin at step 1.) more lists. 4 5. Press ** to send now 3.
LISTEN TO MESSAGE PRESS A B C GET MESSAGES listen replay/ forward save/delete RESPOND TO MESSAGE 1. Press 2. 2. Listen to message header. 3. Press 0 and listen to message. 4. Choose one: Call sender directly, press 1 0. Reply to sender by voice mail: — Press 1 7 and speak Options – message (to send reply Respond, go to step 4. only). Press 2 3 to play back summary. OR Press *D to delete and skip to next Press 1 1 9 and speak summary.
MULTIPLE PERSONAL GREETINGS — AN OVERVIEW AUDIX allows you to greet callers with a personal message, as an answering machine does. But AUDIX can also allow you to record up to nine different greetings and to play one greeting for all callers or specific greetings for different types of callers (known as call types).
ADMINISTER GREETINGS PRESS D E F If you plan to use one greeting for all calls, go to Record a New Greeting. If you plan to distinguish between call types, go to Administer Call Types. ADMINISTER CALL TYPES ADMINISTER GREETINGS record activate 1. Press 3 4. 2. Choose one: To distinguish between internal calls (from the same PBX) and external calls (from an outside PBX), press 1. To distinguish between busy calls (you’re on the phone) and no answer calls (you’re out), press 2.
CONTINUED FROM PAGE 11 To distinguish between prime-time and out-of-hours calls, press 3. To remove the prime-time and out-ofhours distinction, press 4. To use the same greeting for all calls, press 5. Repeat step 2 until call-type setup is correct. 3. When finished, press * . MODIFY A RECORDED PERSONAL GREETING Press 3. Listen to greeting in use. Press 1 to record greeting. Indicate greeting number you will record, 1-9. (System greeting is 0.) 5.
LISTEN TO OR SCAN GREETINGS AUDIX allows you to listen to specific greetings or to scan the status of all greetings using the following easy steps: 1. Press 3. 2. Press 0 to listen to a specific greeting and enter the greeting number you wish to hear. OR Press 2 to scan all greetings. 3. Listen to AUDIX prompts. PRESS G H I REVIEW OUTGOING MESSAGES / HEADERS MODIFY / RESEND OUTGOING MESSAGE 1. Press 4. 2. Listen to header and press 0 to listen to its message. OR Listen to header only.
CONTINUED FROM PAGE 15 Addressee Options – 5. Choose one: Filed & Nondeliverable Messages – To send to a new recipient: — Enter address and press (Repeat for more recipients.) — Press ** to send now. OR — Press * to approve message and access Options Menu. Undelivered Messages – Press ** to send to original recipient only. To review addressees, press * 1. To send to additional recipients: — Enter address and press . (Repeat for more recipients.) — Press ** to send now.
CONTINUED FROM PAGE 17 To add/delete one or more specific entries, press 1. — Press Y or N to change list status (public/private). — Enter new address/address to delete and press . (Confirm name, and if deleting, press *D.) Repeat for each new recipient/deletion. — Press * to stop adding/deleting entries. — Press *1 to review from beginning. — When finished reviewing, press * . SCAN LIST SUMMARY 1. Press 5 1. 2. Press 2. 3. Listen to the list summary. Options – Press to skip to the next list.
LISTEN TO HEADERS AND / OR MESSAGES PRESS P R S TIP 1. Press 7. 2. Choose one: Press 1 to scan headers and messages. Press 2 to scan headers only. Press 3 to scan messages only. If you select headers only, press 0 to listen to the accompanying message just after each header plays. Mobile phone users will find this "hands-free" feature useful. 3. Make selection and listen. SCAN MESSAGES QUICKLY scan messages scan headers Options – Do nothing.
MAILING LISTS _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ __________________
INDEX A activate call types 10 greeting 11 other existing pers. greetings 12 Activity Menu 1,3,7,10,19,27 address 3,4,5,7,16,17,18,21 address message 4 Administer Greetings 10 Administer Lists 17 AUDIX definition of 1 exit from 2 logging in 2 mailbox 3 terms 3 transfer from 2 B broadcast message 7 C call types 8,10,11,12,13 busy 8,10,11,13 external/internal 8,10,11,13 modify 11 no answer 8,10,11,13 out-of-hours 8,10,11,12,13 prime time 8,10,11,12,13 lists, mailing - cont.
YOUR PERSONAL DIRECTORY _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ ________