984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 1 USER’S MANUAL Part 2 AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 Please also read Part 1 — Important product information © 2006 Advanced American Telephones. All Rights reserved. AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones.
984CIB_(Rev3)28.04.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page I Product overview............................1 Before you begin.............................2 Parts list ................................................2 Tools needed .......................................2 DSL users .............................................4 Glossary ................................................5 Programmable features list ..............8 Audible signals .................................12 Installation ...............................
Contents 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Conference calls ...............................65 Transfer a call ....................................66 Low battery indicator .....................67 Lights and what they mean ..........68 One touch operation..................70 Store a number in a one touch location ......................71 Review a one touch entry ...........73 Dial a one touch number ..............74 Directory operation....................75 Menu structure .............................
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page III Contents Remove an auto-attendant outgoing announcement ..........114 Using multiple auto-attendants ..........................115 Answering system Remote operation ........................116 Connect with the answering system ......................116 Remote commands .......................117 Adding a fax machine ............118 Using a fax switch ..........................118 General product care .............119 Technical specifications ........
984CIB_(Rev3)28.04.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 1 This AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 is expandable to a 16-extension telephone system. The 984 is compatible with AT&T 945, 974, 944, 955 and 964 telephones. (See Before you begin starting on page 2 and Expanding the phone system beginning on page 128 for details.) The 984 is hearing-aid compatible and can be connected to up to four incoming telephone lines.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 2 Before you begin Before you begin Parts list Your box should include: Quick start guide This user’s manual QUICK START GUIDE AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 This Quick Start Guide provides basic instructions.
4/28/06 6:28 PM Page 3 This 984 telephone is fully compatible with any AT&T Four-Line Small Business System Speakerphone 945 or 974 units you may have installed. You can use a total of 16 945/974/984 units together as extensions in your phone system. This 984 telephone is also compatible with any AT&T 964/955/944 phones you have previously installed. This 984 telephone is NOT compatible with any 843, 853, 854, 874, or 954 telephones you may have previously installed.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 4 Before you begin DSL users Connecting a DSL line to L1/L2 may interfere with the advanced features of this telephone, (such as intercom, hold, and line privacy,) which work by sending data signals over line 1. These data signals are sent at some of the same frequencies as those used by your DSL service. Also, DSL lines usually have microfilters, which keep the DSL signals from interfering with your telephone's sound quality.
4/28/06 6:28 PM Page 5 If your DSL service provider cannot supply a DSL splitter, it is NOTE: possible to purchase an outdoor DSL splitter over the Internet. If you are a new DSL customer, your DSL service provider will probably ask you if you have more than one telephone line in your home or business, or if you are installing a phone system. If you answer yes, your DSL service provider will probably advise you that you need a splitter.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 6 Before you begin Glossary continued from page 5 DND: When activated, the Do Not Disturb (DND) feature prevents interruptions during a call. DTAD: The Digital Telephone Answering Device is a sophisticated, tapeless answering system built into the 984 telephone. Home area code: This is the area code for your telephone number.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 7 Before you begin Phone system: Two or more system phones combined to form an interacting system of shared lines. You can have up to 16 system phones in the system. If you have one or more 964, 955, or 944 phone(s) installed in NOTE: the same phone system with this 984 telephone, you can have only 12 extensions in the phone system.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 8 Before you begin Programmable features list Default settings indicated by *. Feature: Function: Options: One touch preference Choose default mode for one touch (EXT) buttons. Intercom* or telephone Extension no. Assign an extension number to this phone. 11*-26 Ringer on/off Turn the ringer on or off for each line. On* or off Ringer type Select a ring pattern for this phone.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 9 Programmable features list Feature: Function: Options: Prime line Assign a line on this phone to be selected automatically when you lift the handset, press K, or press h. Line 1*, 2, 3, 4 Automatic mode Choose default mode for calls connected with the handset in the base unit. Speakerphone* or headset Scroll rate Set the scrolling speed for rapid scroll.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 10 Before you begin continued from page 9 Programmable features list Default settings indicated by *. Feature: Function: Options: Reset all Return all features to default settings. N/A Answer status Turn the answering On*, off, or system on or off, or auto-attendant set this phone to be an auto-attendant. Set answer status to on to activate answering system in a single phone system.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 11 Programmable features list Feature: Function: Options: Toll saver Turn toll saver on or off. On or off* Remote code Program the code (password) needed for remote access to some features of your phone. Three digits, 111* Message length Set maximum length of recorded messages. Unlimited*, 1 minute, or greeting only Message alert Turn the audible message alert on or off.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 12 Before you begin Audible signals When you hear: It means: A rapid double-ring pattern, repeating You have an incoming intercom call. A long single ring, repeating You have an incoming transferred call. A short single ring, repeating The extension number you just programmed has already been assigned. Choose another number for this extension. A short single tone, repeating The extension you are calling is in DND mode.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 13 If you are installing multiple phones in your telephone system, you must install and program one set at a time. If more than one extension is assigned the same extension number, a repeating short ring (error ring) sounds at the extension you are programming and the screen display includes EXThXXhishalreadyhusedhAssignhnewhEXTh#hif the phone is in idle mode. If the phone is in the programming mode, you will hear the repeating short ring only.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 14 Installation Battery installation continued from page 13 3. Pull on the tab to remove the battery compartment cover. 4. Insert a 9V battery (purchased separately) following the polarity markings in the battery compartment. Polarity markings 5. Replace the battery compartment cover and the screw. 6. If you are wall mounting the phone, turn to Wall installation beginning on page 17.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 15 For best results, follow the directions in Battery installation beginning on page 13 before installing the phone. Recommended wiring configuration for phone system The total length of telephone wire used in your system should NOTE: not be more than 600 feet as it may cause interference with the advanced features of this telephone. Users should use ONLY the line cords provided.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 16 Installation Table/desk installation continued from page 15 • Four one-line jacks (To use this installation option, you’ll need to purchase two two-line adapters. Adapters are available at retail stores or by calling 1 (800) 222–3111.
4/28/06 6:28 PM Page 17 3. Connect the power adapter to the telephone. Use only the power adapter provided with this product. To obtain a replacement, call 1 (800) 222–3111. Plug one end of the power adapter into the jack labeled POWER on the back of the phone. Plug the other end into a standard electrical outlet not controlled by a wall switch. Standard electrical outlet Power jack Power adapter 4. Initialization.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 18 Installation Wall installation continued from page 17 2. Reverse the handset tab. Hold down the switchhook, then pull out the handset tab and rotate it 180 degrees. Push the handset tab down into the grooves so it settles into position. Switchhook Handset tab 3. Connect the telephone line cords to the telephone as shown. L3/L4 jack L1/L2 jack 4. Connect the handset cord.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 19 Users should use ONLY the line cords provided. In case NOTE: additional line cords are required, please use ONLY AWG#24 line cords. • Four one-line jacks (To use this installation option, you’ll need to purchase two two-line adapters. You will also need to purchase and install a blank wall plate. Adapters and blank wall plates are available at retail stores or by calling 1 (800) 222-3111.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 20 Installation Wall installation continued from page 19 • Two two-line jacks (To use this illustration option, you may want to use the short line cord for lines 1 and 2.) Modular telephone jack lines 3 and 4 Modular telephone jack lines 1 and 2 Power adapter Standard electrical outlet 7. Initialization.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 21 If you want to connect another device (such as a modem or fax machine) to the wall jack, you can use the jacks on the phone labeled AUX. These convenience ports use lines 3 and 4; a call picked up on line 3 or 4 at another extension may interrupt fax, modem, or message transmission.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 22 Menu operation Menu operation m k o ji Feature setup, memory programming and some individual feature operations for the 984 use menus shown in the screen display. Use the navigation buttons (<, >, +, -, E) to begin, end and move through menu operations (for example, feature setup). • Press E to activate a menu operation. The first menu item for this topic or data will appear in line four of the screen.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 23 j Use the menu operation to set up the values for the 984 features. Access the menu by pressing E when the phone is idle. The menu structure for the feature setup menu is shown below.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 24 Menu operation Shortcut to language menu m k o ji This phone comes programmed for English screen displays. If you need to change the screen language to Spanish or French, you can use these steps to reach the LANGUAGE menu more quickly. 1. Press E to begin feature setup. 2. Press + twice. The screen display includes LANGUAGE and the current setting. 3. Press < or > to scroll through the language choices (English, Español, or Français).
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 25 Feature setup Choose whether pressing an EXT button automatically initiates an intercom or one touch call. If you want to place one touch calls using only one button, set this feature to TELEPHONE. If you want to place intercom calls using only one button, set this feature to INTERCOM. See One touch operation beginning on page 70 and Intercom operation beginning on page 83 for details about one touch and intercom calls. k no i 1.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 26 Feature setup Assign an extension number to your phone Every individual phone in your telephone system MUST be assigned a unique extension number for the intercom feature to work. k no i 1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS. 3. Press E. The screen display includes EXTENSION NO and the current setting. 4. Press < or > to change the extension number (11h…h26). 5.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 27 k o ji 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Press E to begin feature setup. Press - until the screen display includes PHONE SETTINGS. Press E. The screen display includes EXTENSION NO. Press - until the screen display includes RINGER ON/OFF. Press E. The screen display includes L1 RINGER and the current setting. Press < or > to toggle between On and Off for the line shown. When the desired setting for this line is shown, press - to save your choice.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 28 Select the ringer type Feature setup You can choose a ring pattern for incoming phone calls. Incoming intercom calls use ringer type 1 NOTE: and cannot be changed. k no i 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Press E to begin feature setup. Press - until the screen display includes PHONE SETTINGS. Press E. The screen display includes EXTENSION NO. Press - until the screen display includes RINGER TYPE. Press E.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 29 Set delay ring If you choose to set a delayed ring on a NOTE: phone with voice mail service, the phone may not ring at all before voice mail picks up the call. k o ji 1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS. 3. Press E. The screen display includes EXTENSION NO. 4. Press - until the screen display includes DELAY RING and the current setting. 5.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 30 Feature setup Turn auto-mute on or off Choose whether sounds at this extension will be heard automatically in response to a page (auto-mute off) or only when M is pressed. Auto-mute off permits hands-free conversation and room monitoring; auto-mute on protects privacy. k no i 1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS. 3. Press E. The screen display includes EXTENSION NO. 4.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 31 k no i 1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS. 3. Press E. The screen display includes EXTENSION NO. 4. Press - until the screen display includes TONE/PULSE and the current setting. 5. Press < or > to toggle between Tone and Pulse. 6. When the correct setting is shown, press - to save your choice. The screen display includes HOLD REMINDER. 7.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 32 Feature setup Set the time and date k no i Press E to begin feature setup. Press - until the screen display includes TIME/DATE. 3. Press E. The screen display includes HOUR and the current hour setting. 4. Press < or > until the correct hour is shown. 5. Press - to save the hour setting. The screen display includes MINUTE and the current minute setting. 6. Press < or > until the correct minute is shown. 7. Press - to save the minute setting.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 33 If you are not using all four phone lines at this extension, you need to turn off line usage for the unused lines. If you expand to a second, third or fourth line, turn line usage back on. Line 1 must be turned on for the intercom to work. You may use any combination of lines. Lines NOTE: used do not need to be in order. For example, line usage can be turned on for lines 1 and 3 and turned off for lines 2 and 4.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 34 Feature setup Assign the prime line (line preference) k no i 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS. 3. Press E. The screen display includes LINE USAGE. 4. Press - until the screen display includes PRIME LINE and the current setting. 5. Press < or > to scroll through the line choices (Lineh1h...hLine 4). 6. When the line you wish to set as prime is displayed, press - to save your choice.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 35 k no i Choose the mode (headset or speakerphone) to be used automatically when you press a LINE button with the handset in the base unit. 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS. 3. Press E. The screen display includes LINE USAGE. 4. Press - until the screen display includes AUTOMATIC MODE and the current setting. 5. Press < or > to toggle between Speakerphone and Headset. 6.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 36 Feature setup Set the scroll rate k no i You can choose the speed for the rapid scroll feature. (See Rapid scroll on page 24 for details.) 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS. 3. Press E. The screen display includes LINE USAGE. 4. Press - until the screen display includes SCROLL RATE and the current setting. 5. Press < or > to change the setting (Very Slow, Slow, Medium, Fast, or Very Fast). 6.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 37 k no i 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS. 3. Press E. The screen display includes LINE USAGE. 4. Press - until the screen display includes LCD BACKLIGHT and the current setting. 5. Press < or > to toggle between On and Off. 6. When the correct setting is shown, press to save your choice. The screen display includes COVM ON/OFF. 7.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 38 Feature setup Turn COVM indicators on or off for each line k no i If you subscribe to voice mail service with your local telephone service provider, turn the COVM indicator on to have the screen display the appropriate line numbers when there are messages waiting. If you do not subscribe to voice mail service, turn the COVM indicators off for each line. 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS. 3.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 39 m ji If a COVM indicator remains on when there are no messages on that line, you may have received a false signal from your local telephone service provider. You can clear the indicator manually. 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS. 3. Press E. The screen display includes LINE USAGE. 4. Press - until the screen display includes COVMhRESET. 5. Press E. The screen display includes L1 COVM RESET. 6.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 40 Feature setup Program home and local area codes n i You can program this phone to recognize one home and up to five local area codes. See Home area code and Local area code on page 6 for definitions. 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS. 3. Press E. The screen display includes LINE USAGE. 4. Press - until the screen display includes AREA CODES. 5. Press E.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 41 k no i 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS. 3. Press E. The screen display includes LINE USAGE. 4. Press - until the screen display includes LINE GROUP and the current setting. 5. Press > or < to scroll through the line group choices (Line 04h...hLine15, or PRV). 6. When the line group you want is shown, press - to save your choice. The screen display includes RESET ALL. 7.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 42 Feature setup Erase all settings and return the phone to default settings n i 1. 2. 3. 4. 5. 6. 7. If you reset all features to the default settings, all previous feature programming and one touch entries will be erased. You will need to program your preferences for every feature again and re-enter numbers in one touch locations. You cannot undo the RESET ALL command. Press E to begin feature setup.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 43 Set answering system status Set answer status to On to activate the answering system in a single phone system. Set answer status to Auto-Attendant to activate the answering system and auto-attendant functions for a multi-phone system. The auto-attendant feature only works with a NOTE: multi-phone system. If this phone is the only telephone in your system, do NOT select Auto-Attendant for the answer status. n k o i 1. Press E to begin feature setup. 2.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 44 Feature setup Set your phone for single phone operation If this phone is the only telephone in your phone system (single phone), you MUST turn this feature on for the answering system to work. If you are using this phone as part of a multi-phone system, leave single phone off (default setting). k no i 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA. 3. Press E. The screen display includes ANSWERxSTATUS. 4.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 45 k no i Choose how long this phone rings before the answering system picks up a call. One ring is about six seconds. 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA. 3. Press E. The screen display includes ANSWERxSTATUS. 4. Press - until the screen display includes ANSWERxDELAY and the current setting. 5. Press < or > to scroll through the choices (02 sech...h60 sec).
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 46 Feature setup Set auto-attendant pickup delay k no i If this phone is a designated auto-attendant, you can choose how long the auto-attendant waits before picking up incoming calls. One ring is about six seconds. 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA. 3. Press E. The screen display includes ANSWERxSTATUS. 4. Press - until the screen display includes AUTOxATTxDELAY. 5.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 47 k no i The auto-attendant feature only works with a multi-phone system. If you have more than one phone in your system, you MUST program the hours for day and night time so the answering system plays the correct outgoing announcement. Please see Answer system Auto-attendant operation beginning on page 110 for a detailed description of this feature. 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA. 3. Press E.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 48 Set auto-attendant day and night times continued from page 47 Feature setup 9. k no i 10. 11. 12. 13. 14. 15. Press < or > to toggle between AM and PM. When the correct setting is shown, press to save the day time setting. The screen display includes DAYxTIME and DONE. Press E. The screen display includes NIGHT TIME and the current setting. Press E to change the night time setting. The screen display includes HOUR and the current setting.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 49 k no i When toll saver is turned on, the answering system picks up incoming calls within eight seconds if there is at least one new message. When there are no new messages, the answering system picks up the incoming call in the time you set as the answer delay (see Set answer delay on page 45 for details). 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA. 3. Press E. The screen display includes ANSWER STATUS. 4.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 50 Program the remote code Feature setup n i You can change the remote code (password) used to access your phone remotely. 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA. 3. Press E. The screen display includes ANSWERxSTATUS. 4. Press - until the screen display includes REMOTE CODE. 5. Press E. The screen display includes REMOTE CODE and the current code. 6.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 51 You can select the maximum length for the messages callers can record when the answering function is on. If you choose Unlimited, the caller can record a message of any length, up to the amount of time remaining for all messages, memos and announcements. If you choose Greeting Only, the caller will hear the selected outgoing announcement but will not be able to record a message. If you choose 1 minute, the caller can record a message up to one minute long.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 52 Feature setup Turn audible message alert on or off k no i 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA. 3. Press E. The screen display includes ANSWERxSTATUS. 4. Press - until the screen display includes MESSAGE ALERT and the current setting. 5. Press < or > to toggle between Off and On. When the correct setting is shown, press - to save your choice. The screen display includes MONITOR. 6.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 53 k no i If you wish to hear incoming messages as they are recorded, turn the monitor feature on. 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA. 3. Press E. The screen display includes ANSWERxSTATUS. 4. Press - until the screen display includes MONITOR and the current setting. 5. Press < or > to toggle between On and Off. When the correct setting is shown, press to save your choice.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 54 Feature setup Turn DTAD intercept on or off k no i If you want other phones connected to line 1 on this extension to be able to pick up a call while the caller is recording a message, turn DTAD intercept on. For instructions to use this feature, see Intercept an incoming message on page 105. 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA. 3. Press E. The screen display includes ANSWERxSTATUS. 4.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 55 Set this phone to be the Centrex console phone This feature is for use with Centrex NOTE: systems only. k no i 1. Press E to begin feature setup. 2. Press - until the screen display includes CENTREX. 3. Press E. The screen display includes CONSOLE and the current setting. 4. Press < or > to toggle between On and Off. 5. Press - to save your choice. The screen display includes CSL DELAY RING. 6.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 56 Feature setup Set the Centrex console delayed ring time This feature is for use with Centrex NOTE: systems only. Set the length of time the phone will route your calls to the Centrex console phone. One ring is about six seconds. k no i 1. Press E to begin feature setup. 2. Press - until the screen display includes CENTREX. 3. Press E. The screen display includes CONSOLE. 4. Press - until the screen display includes CSL DELAY RING and the current setting.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 57 Telephone operation button. (To change the prime line, see Assign the prime line on page 34 of this manual.) When you answer a call, the phone automatically selects the ringing line. Make or answer a call This phone will automatically make and NOTE: answer calls in the mode (speakerphone or headset) you programmed (see Set automatic mode on page 35). Follow the directions below to choose a mode manually.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 58 Make or answer a call continued from page 57 Telephone operation Speakerphone iiii k To make a call, press and release the desired LINE button or K. The SPEAKER light goes on. Wait for a dial tone, then dial the call. Press K to end the call. To answer a call, press K or press the LINE button of the incoming call. Press K again to end the call.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 59 iiii k k To switch from handset to headset or speakerphone, press h or K, then replace the handset. (In order to use the headset, it must be plugged in.) To switch from speakerphone to handset, lift the handset. (Do not press K or the call will be disconnected.) To switch from headset to handset when the handset is in the base unit, lift the handset. To switch from headset to handset when the handset is off-hook, press h again.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 60 Call privacy To ensure call privacy, this phone allows only one set at a time to use a line. Telephone operation Cancel call privacy iiii During the call, press the LINE button for the call. You’ll hear a short beep. Others can now join the call. Restore call privacy Press the LINE button again during the call. You’ll hear a double-beep. The other phones will be dropped from the call. call privacy is automatically restored when NOTE: you end the call.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 61 Volume When you are on a call, press VOLUME + to increase call volume. Press VOLUME - to decrease volume. You will hear a beep when you reach the minimum or maximum level. Ringer volume l j When the phone is ringing, press VOLUME + or VOLUME - to adjust the ringer volume. This phone has four ringer volume levels. As you adjust the ringer, you will hear the ring change. Turning ringer off You may turn the ringer on or off for each line.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 62 Telephone operation Redial stack lm mmmm i j The last six numbers dialed from this extension are automatically stored in the redial memory stack. You can review the numbers in the redial memory and dial one if you wish. 1. When the phone is not on a call, press R. 2. Press + or - to scroll through the last six numbers dialed at this extension. 3. When the number you want to call is displayed, press E or a LINE button.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 63 l iiii While on a call, press and release H. The LINE light for the line on hold flashes slowly in green, and a double-beep sounds every 30 seconds to remind you the call is on hold. (To turn off the reminder beep, see Turn hold reminder on or off on page 31.) If you were using the handset, you can replace the handset in the base unit without disconnecting the call.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 64 Mute Mute allows you to hear the other party, but the other party can’t hear you. To activate this feature, press and release M. The MUTE light goes on. Telephone operation k To return to the conversation, press and release M again. Switching from handset to speakerphone or NOTE: headset, or from speakerphone or headset to handset, changing lines, and putting a call on hold also cancel mute.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 65 iiiipp This feature lets you set up a three-party call by using two lines at the same time. You can also join an intercom call with a call on an outside line. The outside line call must be established first because an intercom call cannot be placed on hold. 1. Make or answer a call. 2. Press and release H. 3. Call someone on another line. 4. When this call is answered, press C. The three-party conference begins immediately. 5.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 66 Telephone operation Transfer a call You can transfer a call you answer to any other system phone. Once you transfer a call, it can be picked up at any other system phone, not just at the extension you called. For information about using the display screen menus, see Menu operation beginning on page 22. If a transferred call is not picked up within NOTE: 20 minutes, the phone will automatically disconnect the call. Blind transfer While on a call: n 1.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 67 Transfer a call and speak to the receiving party While on a call: 1. Press H. pp p n 2. Press I. The screen display is similar to: This extension 12:08HPMHHH12/26 EXTH11 INTERCOMHTO_ PAGEHHHHHHHHHHHx 3. Press E. The screen display is similar to: 12:08HPMHHH12/26 EXTH11 Paging PAGE 4. Press the EXT button for the extension where you’re transferring the call.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 68 Telephone operation Lights and what they mean Light: Status: Means: Line On steadily, green This line is in use at this extension. On steadily, red This line is in use at another extension. Flashing slowly, green This line is on hold at this extension. Flashing slowly, red This line is on hold at another extension. Flashing quickly, green This line is ringing. —OR— You are transferring a call from this extension.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 69 Light: Status: Means: (AUTO)REDIAL On steadily The phone is waiting to redial an auto redial call. Flashing slowly This phone is dialing an auto redial call. On steadily Answering function is turned on. Flashing slowly Answering function is turned on and you have new messages. On steadily There is a new call in call history. Flashing slowly There is a message waiting.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 70 One touch operation One touch operation This telephone has 32 one touch locations where you can store phone numbers you wish to dial using fewer keys than usual. You can store up to 24 digits in each location. The steps used to dial numbers stored in one touch locations vary according to how you programmed the one touch preference. See Set one touch preference on page 25 and Dial a one touch number on page 74 for more details.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 71 For information about using the display screen menus, see Menu operation page 22. 1. Press E to enter the feature menu. The screen displays ONE TOUCH. 2. Press E. The screen display includes PREFERENCE and the current setting. 3. Press - until the screen display includes PROGRAM. 4. Press E. The screen display includes Enter Number. 5. Enter the phone number using the dial pad keys.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 72 Store a number in a one touch location continued from page 71 Store a pause in a one touch entry One touch operation n i You can include a pause while storing a dialing sequence which requires one during actual dialing. While you are entering the number to be stored, the screen display includes PAUSE. Press E where you want to store a pause. Each pause counts as one digit. Continue storing the number as usual.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 73 Review a one touch entry l l i i n 1. Press E to enter the feature menu. The screen display includes ONEHTOUCH. 2. Press E. The screen display includes PREFERENCE. 3. Press - until the screen display includes VIEW. 4. Press E. 5. Press the EXT button. —OR— Press W, then the EXT button for the entry you want to review. The screen displays the number stored in that location.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 74 Dial a one touch number One touch operation This phone comes with One touch preference programmed to INTERCOM. These instructions apply only if you have not changed One touch preference. To change One touch preference, see Set NOTE: one touch preference on page 25 of this manual. n l If One touch preference is set to INTERCOM: k k i 1. Lift the handset. —OR— Press K. —OR— Press h and listen for the dial tone. 2. Press the EXT button.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 75 Directory operation To enter directory mode, press D. The screen displays: m k o ji DIRECTORYXFULLXX XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXx VIEWXENTRIESXXXx i If there are already 200 stored entries, the screen display includes DIRECTORY FULL! If you try to view directory entries when there are no entries, the screen displays no entries. To work with the directory, press E. The screen will display menu choices on the bottom line.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 76 Store a name and number in the directory 1. Press D to begin working with the directory. 2. Press - until the screen display includes ADD ENTRY. 3. Press E. The screen display includes (Enter Name).. 4. Use the dial pad keys and the chart below to enter the letters, digits or symbols you wish to store. Press the key repeatedly until the character you want is shown on the screen.
4/28/06 l k o i j 6:28 PM Page 77 6. Use the dial pad keys to enter the phone number you wish to store. —OR— Press R to copy the last number dialed at this extension onto the screen. Press < to backspace. The number will appear on the second line of the screen as you enter it. 7. When you are finished entering the number, press E to store the name and number in the directory.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 78 Store a name and number in the directory continued from page 77 Directory operation Store a temporary tone signal in a directory number l i If you have dial pulse (rotary) service, you can store tone signals in a directory number. When you reach the place in the dialing sequence where you wish tone dialing to begin, press - until the screen displays: JIMTERXNAMELLXX 555_ XXXXXXXXXXXXXXx TONEXXNUMBERXXXx Press E.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 79 m i i 1. Press D and then E to begin working with the directory. 2. Press + or - to scroll through the directory entries. —OR— Press the dial pad key for the first character of the entry you wish to review until the character you are looking for is displayed. Then press + or - to scroll through the entries beginning with this character.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 80 Edit a directory entry m k i Directory operation i 1. Find the directory entry you wish to change by following the directions under Review directory entries on page 79. 2. When the entry you want to edit is displayed, press E. The screen display includes DIAL. 3. Press - until the screen display includes EDIT NAME. 4. Press E and start to edit the name using the dial pad keys.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 81 n iiii 1. Find the entry for the number you wish to call by following the directions under Review directory entries on page 79. 2. Press E. The screen display includes DIAL. 3. Press E. The phone will automatically select an idle line and dial the call. —OR— Press the LINE button for the line you wish to use, then press E to place the call. The call will be dialed in the mode (speakerphone or headset) you programmed (see Set automatic mode on page 35).
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 82 Remove all entries from the directory Directory operation ii 1. Press D to begin working with the directory. 2. Press r. The screen display includes Remove all? 3. Press r again within three seconds to confirm the command and remove all directory entries. The screen briefly displays Removing ...
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 83 Intercom operation This 984 telephone is fully compatible with any AT&T Four-Line Small Business System Speakerphone 945 or 974 units you may have installed. You can use a total of 16 945/974/984 units together as extensions in your phone system. If you have one or more 964, 955, or 944 phone(s) installed in NOTE: the same phone system with this 984 telephone, you can only have 12 extensions in the phone system.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 84 Intercom operation Basic intercom operations Operation: Function: INTERCOM Any two extensions connected to line 1 can ring each other. PAGE Lets you announce over the speaker of the phone you’re calling. The person you’ve called can respond just by talking. PAGE ALL Lets you announce to all phones in the system at the same time (system-wide page). CONFERENCE Lets you connect another intercom call with an outside line.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 85 l j n 1. If One touch preference is set to INTERCOM, skip to step 2. —OR— If One touch preference is set to TELEPHONE, press I. 2. Press the EXT button for the party you wish to call, then lift the handset. The screen display is similar to: 12:08HPMHHH12/26 Extension called INTERCOMHTOH15 If the extension you called is idle or set to Do not disturb, you will hear long beeps. If the other extension is on a call, you will hear a busy signal.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 86 Make an intercom call with the speakerphone or headset Intercom operation l j With the handset in the base unit: 1. If One touch preference is set to INTERCOM, skip to step 2. —OR— If One touch preference is set to TELEPHONE, press I. The phone will automatically activate the line in the mode (headset or speakerphone) you programmed (see Set automatic mode on page 35). n 2. Press the EXT button of the party you wish to reach.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 87 Answer an intercom call An intercom call can be answered at any NOTE: extension in the phone system by pressing I. Intercom operation j k k When you receive an intercom call, you will hear a repeating double-ring pattern and your screen displays INTERCOM FROM with the extension number of the caller. Answer the intercom call by lifting the handset, or by pressing I, K or h to take the call hands-free.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 88 Page a specific extension (single-phone page) l n 1. Press I. The screen display is similar to: This extension j 12:08HPMHHH12/26 EXTH11 INTERCOMHTO_ PAGEHHHHHHHHHHHx Intercom operation 2. Press E. The screen display is similar to: 12:08HPMHHH12/26 EXTH11 Paging PAGE 3. Press the EXT button for the party you wish to page.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 89 Page all system phones 1. Press I. The screen display is similar to: j 12:08HPMHHH12/26 EXTH11 INTERCOMHTO_ PAGEHHHHHHHHHHHx 2. Press - until the screen display is similar to: 12:08HPMHHH12/26 EXTH11 INTERCOMHTO_ PAGEHALLHHHHHHHx 3. Press E. The screen display is similar to: 12:08HPMHHH12/26 EXTH11 PAGEHALL Once the page is automatically answered at another extension, speak and your voice will be heard at all idle extensions in your phone system.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 90 Make an intercom conference call Intercom operation A system phone on a two-way conversation on an outside line can invite a third party at an intercom extension into the conversation. Follow the directions under Conference calls on page 65, making sure to establish the non-intercom call first. You cannot put an intercom conference NOTE: call on hold. Room monitor You can activate the speaker of another phone to monitor sounds in that room.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 91 Caller ID operation When you use this phone with caller ID service, you can see who’s calling before you answer the phone. If you subscribe to caller ID with call waiting, a combined service available through many local telephone companies, you can see who’s trying to reach you even when you’re on another call.
4CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 92 Menu structure m k no i Use the navigation buttons (<, >, +, -, E) to move through menu operations. See Menu operation on page 22 for information about moving through menus in the screen display. The menu structure for call history is shown below.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 93 Call waiting If you subscribe to caller ID with call waiting service and you receive a call waiting call, the screen displays call information for the call similar to: 1. Press F to access the call waiting call. 2. To switch back to the original call, press F again.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 94 Caller ID operation Display screen messages Display: Means: PRIVATE NAME The other party is blocking name information. PRIVATE NUMBER The other party is blocking telephone number information. UNKNOWN NAME Your phone company is unable to receive information about this caller’s name. UNKNOWN NUMBER Your phone company is unable to receive information about this caller’s number. OUT OF AREA The call information is unavailable.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 95 Message waiting and NEW CALL light 12:08PM 12/26 EXTX22 CID:100/198XCOVM XXXXXXXXXXXX1X34 CID:100/198 Indicates 100 new caller ID messages and 198 total caller ID messages. COVM 1 34 There is voice mail “message waiting” information on lines 1, 3 and 4. You have to set COVM on to receive NOTE: notification of "message waiting". Call history View call history summary 1. Press C.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 96 Call history continued from page 95 Review records in call history 1. Press C. The screen displays the numbers of total calls and new calls in call history: m i CALLXHISTORY 198XCALLS 115XNEW Caller ID operation i 2. Press - to view the previous (most recent) caller’s information. —OR— Press + to view the earliest caller’s information.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 97 Remove calls from call history i 1. Locate the call record you wish to delete following the instructions under Review records in call history on page 96. 2. Press R. The screen display includes Removed! Then the screen displays the previous record in call history. If there are no records in call history, the screen displays: CALLXHISTORY 000XCALLS 000XNEW Remove all calls from call history ii 1. Press C.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 98 Dial a number from call history n Caller ID operation iiii As you review call history records, you can dial a displayed phone number. 1. Locate the number you wish to call in call history (see Review records in call history on page 96). The screen display is similar to: 10:27AMX11/12XL3 JOHN SMITH 5550123 CL#001 NEW 2. Press E. The screen display includes DIAL. 3. Press E. The phone will automatically select an idle line and dial the call.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 99 Save a name and number from call history to the directory 10:27AMX11/12XL3 JOHN SMITH 5550123 CL#001 NEW If a call history record does not include a NOTE: phone number, it cannot be saved to the directory. 2. Press E. The screen display includes DIAL. 3. Press - until the screen display includes COPY TO DIR. 4. Press E to save the name and number to the directory.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 100 Save a number from call history to a one touch location Caller ID operation n i p n 1. Locate the call history record you wish to save (see Review records in call history on page 96). The screen display is similar to: 10:27AMX11/12XL3 JOHN SMITH 5550123 CL#001 NEW If a call history record does not include a NOTE: phone number, it cannot be saved to the directory. 2. Press E. The screen display includes DIAL. 3.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 101 Answering system DTAD operation The answering system can store approximately 20 minutes of messages, memos and announcements, for up to 99 messages in total. Turn answering system on or off Enter DTAD mode Press d to access answering system features whether the answering function is turned on or off.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 102 Menu structure m k no i Use the navigation buttons (<, >, +, -, E) to move through menu operations. See Menu operation on page 22 for information about moving through menus in the screen display. The menu structure for DTAD operation is shown below. Ans. Sys.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 103 Record an outgoing announcement If you choose not to record an outgoing NOTE: announcement, the answering system plays a i n k o i 1. Press d to access the answering system. 2. Press - until the screen display includes OGMxPLAY&RECORD. 3. Press E. The screen display includes PLAY and the current announcement setting. 4. Press < or > to choose the outgoing announcement you want to record (ANS-OGM, AA Day-OGM, AA Night-OGM, or AA Aux-OGM). 5.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 104 Review an outgoing announcement Ans. Sys. DTAD operation i n k o i 1. Press d to access the answering system. 2. Press - until the screen display includes OGMXPLAY&RECORD. 3. Press E. The screen display includes PLAY and the current announcement setting. 4. Press < or > to choose the outgoing announcement you want to review (ANS-OGM, AA Day-OGM, AA Night-OGM, or AA Aux-OGM). 5. When the desired announcement is shown, press E.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 105 Remove an outgoing announcement When you erase your announcement, the NOTE: system returns to the pre-recorded announcement n k o i ii 1. Press d to access the answering system. 2. Press - until the screen display includes OGMxPLAY&RECORD. 3. Press E. The screen display includes PLAY and the current announcement setting. 4. Press < or > to choose the outgoing announcement you want to record (ANS-OGM, AA Day-OGM, AA Night-OGM, or AA AuxOGM). 5.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 106 Listen to your messages The idle screen displays the numbers of total and new messages on the answering system. For example, this screen display indicates that you have 11 new and a total of 21 messages stored on the answering system. 12:08PMx12/26 EXT22 Ans. Sys. DTAD operation DTAD:11/21 Play new messages n i 1. Press d. The screen display includes PLAYxNEWxMSGS. 2. Press E.
n k o i 4/28/06 6:28 PM Page 107 3. Press E. The answering system plays back all messages in the order they were received. The DTAD announces the time and date each message was received. The screen shows the number of the current message during playback. 4. Press E at any time to stop message playback. The screen display includes PLAY and the current message number. 5. Press E to resume message playback. —OR— Press - until the screen display includes EXITxMSGxPLAY.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 108 Remove messages Remove a selected message You can remove a message while listening to it. Press r while the message you want to erase is playing. The screen display includes Removed! and the message number you erased. The answering system immediately plays the next message. Ans. Sys. DTAD operation Remove all messages i n i 1. Press d to access the answering system. 2. Press - until the screen display includes REMOVExALLxMSGS. 3. Press E.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 109 Record a phone conversation You can record both parties on a phone conversation to play back later with incoming messages. This phone does not sound warning beeps to NOTE: let the other party know that the call is being recorded. n i 1. While on a call , press d. The screen includes RECORDxCALL. 2. Press E to begin recording the conversation. The screen display includes a timer which counts the length of your recording. 3. Press E to stop recording.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 110 Answering system Auto-attendant operation The auto-attendant feature only works with a multi-phone NOTE: system. If this phone is the only telephone in your system, DO NOT select AutoAttendant for the answer status. Ans. Sys. Auto-ATT operation You can set this phone to function as an auto-attendant for a multi-phone system. A phone designated as an auto-attendant will pick up and redirect incoming calls to other extensions in the system.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 111 If you will be retaining the pre-recorded auto-attendant day NOTE: and night outgoing announcements, you MUST record your directory of extension assignments as the auto-attendant auxiliary outgoing announcements (See Record an auto-attendant outgoing announcement on page 113 for instructions.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 112 Review an auto-attendant outgoing announcement Ans. Sys. Auto-ATT operation i n k o i 1. Press d to access the answering system. 2. Press - until the screen display includes OGMxPLAY&RECORD. 3. Press E. The screen display includes PLAY and the current announcement setting. 4. Press < or > to choose the outgoing announcement you want to review (ANS-OGM, AA Day-OGM, AA Night-OGM, or AA Aux-OGM). 5. When the desired announcement is shown, press E.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 113 Record an auto-attendant outgoing announcement If you choose not to record an outgoing NOTE: announcement, the answering system plays a pre- i n k o i 1. Press d to access the answering system. 2. Press - until the screen display includes: OGMxPLAY&RECORD. 3. Press E. The screen display includes PLAY and the current announcement setting. 4.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 114 Remove an auto-attendant outgoing announcement When you erase your announcement, the NOTE: system returns to the pre-recorded announcement until you record a new one. Ans. Sys. Auto-ATT operation i n k o i 1. Press d to access the answering system. 2. Press - until the screen display includes OGMxPLAY&RECORD. 3. Press E. The screen display includes PLAY and the current announcement setting. 4.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 115 Using multiple auto-attendants You may wish to set one or more additional phones to act as auto-attendant(s) when the primary auto-attendant is turned off or busy. You can choose a particular extension to always be the primary auto-attendant by setting that extension to have the shortest auto-attendant pickup delay and setting the pickup delays of other auto-attendants in the order you choose.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 116 Answering system Remote operation You can access many features of this answering system when you are away from your phone. The remote commands are the same whether you are calling from a remote, non-system touch tone phone or from another extension in the phone system. Only the method for connecting with the answering system differs. Connect with the answering system Ans. Sys. remote operation From a touch tone phone outside the telephone system 1.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 117 Remote commands Play messages Remove messages To remove a selected message, press ## while the message is playing. —OR— To remove all messages, press #t. Record a memo Press 9 to record a memo to be played back with other incoming messages. Review outgoing announcements 1. Press 4 to hear the auto-attendant day outgoing announcement. —OR— Press 5 to hear the auto-attendant night outgoing announcement.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 118 Adding a fax machine Do not connect a fax machine to line 1. Doing so will interrupt NOTE: the telephone’s intercom data channel. You may wish to use a fax machine with your phone. Choose line 2, 3 or 4 for the fax machine, and connect it according to the manufacturer’s instructions for installation and use. • • • Adding a fax machine • That line’s telephone number is your fax number.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 119 General product care To keep your phone working and looking good, follow these guidelines: • • • • • Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). DO NOT expose it to direct sunlight or moisture. Avoid dropping the phone and/or other rough treatment. Clean with a soft cloth. Never use a strong cleaning agent or abrasive powder because this will damage the finish.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 120 Technical specifications Technical specifications 0.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 121 In case of difficulty If you have difficulty operating this phone, try the suggestions below. For customer service, visit our website at www.telephones.att.com or call 1 (800) 222–3111. Have the serial number, found on the underside of your phone available when contacting customer service. Please retain your receipt as your proof of purchase. To purchase accessories or replacement parts, please contact customer service by visiting our website at www.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 122 In case of difficulty Telephone operation Problem Solution A repeating short ring (error ring) sounds at all extensions when you assign an extension number to your phone. The extension number you chose is already assigned. Begin again and choose a different extension number from 11 to 26 (see Assign an extension number to your phone on page 26). You MUST assign a different extension number to every phone in your system.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 123 Problem Solution LINE lights remain on when no line is connected. • Make sure the phone is programmed for that line to be absent. (See Turn line usage on or off for each line on page 33.) • Make sure that your line groups are programmed properly. (See Assign the line group for this phone on page 41.) • Disconnect all other devices (fax, modem, credit card reader, etc.) from any lines connected to your phone.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 124 In case of difficulty Telephone operation Problem Solution Operation during a power failure. This phone will operate during a power failure if a working battery has been installed. You will be able to answer calls with the handset or headset, and dial calls using the dial pad keys and the one touch or redial features. No other features will work until power is restored. All programming is retained during a power failure.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 125 Problem Solution No caller ID information while on a call. • You must subscribe to combined caller ID with call waiting as a single service to see call waiting information. Problem Solution No caller ID information is received. Caller ID information is transmitted by the telephone company between the first and second rings. Allow your phone to ring at least twice to receive caller ID information. Problem Solution NEW CALL light flashes.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 126 Caller ID operation Problem Solution COVM line indicator remains on. • Make sure you have reviewed all messages on that line. • You may have received a false signal from the central office. To clear, see Reset COVM indicator on page 39 in Feature setup. In case of difficulty Answering system operation Problem Solution Messages are incomplete. If message length is programmed to 1 minute, messages longer than this duration will be cut off.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 127 Problem Solution Answering system does not respond to remote commands. • Make sure you are calling from a touch tone phone. When you dial a number, you should hear tones. If you hear clicks instead, the phone is not a touch tone telephone. • There may be noise or interference on the phone line you are using. Press dial buttons firmly. • You might be calling from a phone that sends tones which are too short for this 984 telephone to detect.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 128 Expanding the phone system Maximum number of units allowed to be connected in the phone system 1. With the use of ONLY 984, 974 and 945 telephones in a system, this combination allows a maximum number of 16 units to be connected in the system. 2. If the combination includes any of the 944, 955 and 964 telephones, the maximum number of phones that can be connected to the system is 12 units.
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984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 130 Private lines This feature allows you to set a private line (direct line) to the Line 4 jack of each unit. In this case, all 16 units can have their own private lines, and the connection of 16 units together adds up to a total of 19 telephone lines. The table below shows an example of how 16 extensions are connected to add up to 19 telephone lines.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 131 Centrex operation Setup checklist Enable the console phone Determine which phone will be the console phone for your system and program the console following the directions to Set this phone to be the Centrex console phone on page 55. It is recommended that Line 4 of the console be programmed as a private line, to be sure a line is available for Centrex access.
984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 132 Set ring delay duration This feature allows other system telephones’ calls to ring at the console phone. After a specified ring delay, the calls will ring at the console phone. (See Set the Centrex console delayed ring time on page 56.) Answer a delayed ring The console phone rings and the screen displays the extension number of the intercom sending the delayed ring. 1. Select a free line. 2. Enter the Centrex pickup code. 3.
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4/28/06 6:28 PM Page 135 messages, 11, 53, 105, 108–109, 117 F Fax, 123 machine, 21, 118, 126 switch, 118 Feature setup menu 22–23 Flash 64, 72, 78 Français 24, 56 G Greeting Only 51 Initializing 17, 20 Intercom, 12, 25–26, 33, 83, 84, 85–87, 90, 122, 124, 130.
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984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 139 In case of difficulty, visit our service center at www.telephones.att.com or call 1 (800) 222–3111. © 2006 Advanced American Telephones. All Rights reserved. AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones. Printed in Singapore.
