9465 book_1ATT 2/29/00 11:23 PM Page ii This AT&T product is manufactured by Lucent Technologies Consumer Products L.P. © 2000 Lucent Technologies Consumer Products L.P. All rights reserved. Printed in Mexico.
9465 book_1ATT 2/29/00 11:23 PM 1 Page iii USER’S MANUAL Part Two 900 MHz Digital Cordless Answering System Telephone 9465 with Caller ID/Call Waiting REVISED 2/29/00 L1 L2 Please read Part 1: Important Product Information, included in this package. For Customer Service, visit our website at www.telephones.att.com. AT&T and the globe symbol are trademarks of AT&T Corp. licensed to Lucent Technologies Consumer Products L.P.
9465 book_1ATT 2/29/00 11:23 PM Page 1 CONTENTS INSTALLATION.................................3 Before You Install...........................................3 Table/Desk and Wall Installation................4 FEATURE SETUP ..............................6 Softkeys............................................................6 Message Window Display............................6 Telephone Feature Setup.............................7 Caller ID Feature Setup ...............................
9465 book_1ATT 2/29/00 11:23 PM Page 2
9465 book_1ATT 2/29/00 11:23 PM Page 3 INSTALLATION INSTALLATION Before You Install Choose a location for the base near an electrical outlet and a telephone jack. This phone requires a modular telephone jack and a standard electrical outlet (110v AC) not controlled by a wall switch. For optimum performance, install the base on the highest floor of your home. See the illustration below for other location suggestions.
9465 book_1ATT 2/29/00 11:23 PM Page 4 INSTALLATION INSTALLATION Table/Desk and Wall Installation 1 Install the handset battery. a) Remove battery compartment cover by pressing on indentation and sliding downward. c) Replace cover by sliding it on its track up over battery case until it snaps firmly into place. b) Plug battery pack connector into handset, and place battery pack and wires into compartment. 2 Attach belt clip to the cordless handset (optional).
9465 book_1ATT 2/29/00 11:23 PM Page 5 INSTALLATION 3 5 6 7 8 9 10 11 Connect the telephone line cord. If you are wall mounting the phone, use the short line cord and press the excess cord into the groove on the bottom of the base. INSTALLATION Modular telephone jack Standard electrical outlet 4 Connect the power cord. Mount the base on the wall. (WALL MOUNTING ONLY) Hold the base so the mounting knobs on the standard wall jack will fit into the holes on the bottom of the base.
9465 book_1ATT 2/29/00 11:23 PM Page 6 FEATURE SETUP FEATURE SETUP Softkeys Use the two “softkeys” on the handset, shown in the illustration, to access many features. 1 Press U to begin viewing options. When you see arrows on the display MENU SETUP REDIAL + screen, you can use the < and > buttons next to the softkeys to scroll through choices or move to the next display. 2 Press the softkey below the operation indicated on the display screen to select that operation.
465 book_1ATT 2/29/00 11:23 PM Page 7 FEATURE SETUP Telephone Feature Setup At the handset, you can set up one feature at a time, or you can set up a feature and then move on to set up another feature. 1 2 4 SETUP MENU REDIAL + When you have finished setting Telephone features, you can continue on to set up Caller ID features. If you would like to exit Feature Setup, press U. Dial Mode If you have touch tone service, the phone will be ready to use as soon as the battery is charged.
9465 book_1ATT 2/29/00 11:23 PM Page 8 FEATURE SETUP Caller ID Feature Setup You can continue to set up Caller ID features directly after setting up the final Telephone feature (Handset Ringer), by programming your Home Area Code. 1 2 FEATURE SETUP 3 4 Make sure the phone is off ( is not displayed). Press U, then >, and use the softkey to select SETUP. Select DONE if needed to reach the feature you want to set, then use the CHANGE softkey to scroll through the options for that feature.
9465 book_1ATT 2/29/00 11:23 PM Page 9 FEATURE SETUP Caller ID with Call Waiting You must subscribe to Caller ID with Call Waiting (a combined service) in order for this feature to work. If you don’t have Caller ID with Call Waiting service, turn this feature off. CIDCW: ON CHANGE DONE CIDCW: OFF CHANGE DONE Choose whether the system stores information about ALL CALLS received, or for NO CALLS.
9465 book_1ATT 2/29/00 11:23 PM Page 10 FEATURE SETUP Answering System Feature Setup At the base, you can set up one feature at a time, or you can set up a feature, and then move on to set up another feature. The system provides audible prompts as you set up Answering System features. 1 FEATURE SETUP 2 3 4 5 Make sure the answering system is on, and press c on the base. The Message Window displays CH. Press s to reach the feature you want to set (the current feature will be announced by the system).
9465 book_1ATT 2/29/00 11:23 PM Page 11 FEATURE SETUP Select Your Announcement NOTE: For information about recording your announcement, see page 12. • • • 1 2 3 Press s until the system announces “Selected announcement is….” Press < or > to choose announcement A, B, or AO. Press s when your choice is announced and displayed. Ring Select / Toll Saver Choose how many times the phone will ring before the system answers a call (preset to 4). Set for 1 to 7 rings, or set to SA for Toll Saver.
9465 book_1ATT 2/29/00 11:23 PM Page 12 FEATURE SETUP Change Remote Access Code Access features and functions of the answering system from a touch tone phone. The Remote Access Code is preset to 500. NOTE: Do not use the same code as the Priority Calling Code. FEATURE SETUP 1 2 3 Press s until the system announces “Remote access code is…” Press < or > to change the first digit, then press s to move to the next digit. Repeat for second and third digits.
9465 book_1ATT 2/29/00 11:23 PM Page 13 FEATURE SETUP 1 2 3 4 To review the announcement at any time, press A. NOTE: The total recording time for this system is about 20 minutes. Since all messages, memos, and announcements contribute to that time, a short outgoing announcement is recommended. Delete an Announcement 1 2 3 If the announcement you want to delete is the currently selected announcement (A, B, or AO) go to Step 2.
9465 book_1ATT 2/29/00 11:23 PM Page 14 FEATURE SETUP Caller Specific Outgoing Announcement Feature Setup Record personalized announcements — Caller Specific Outgoing Announcements — that can be played to select callers. You can program Caller Specific Outgoing Announcements to match: FEATURE SETUP • • specific telephone numbers, or callers who choose to block their name and number when calling (private calls), or • callers from areas in which Caller ID information is not transmitted (unknown calls).
9465 book_1ATT 2/29/00 11:23 PM Page 15 FEATURE SETUP 6 7 9 Select STOP when finished. The system plays the announcement you just recorded. The screen displays the number or call type matched to this announcement. To change the recording, select RECORD — OR — Select PLAY to hear the announcement again — OR — Press >, then select DONE. ANNOUNCE ONLY? YES NO — OR — 01 5550123 RECORD PLAY RECORDING...
9465 book_1ATT 2/29/00 11:23 PM Page 16 FEATURE SETUP FEATURE SETUP 6 Select OPTIONS. 01 31755 50123 OPTIONS DONE 7 Select PLAY. The system plays the announcement. You can select STOP to stop playback — OR — Select RE-RECORD to change the announcement. 01 31755 50123 RE-RECORD PLAY 01 31755 50123 RE-RECORD PLAY Delete a Caller Specific Outgoing Announcement 1 2 Follow Steps 1 through 6 in “Review Caller Specific Outgoing Announcements.” Press > and select DELETE.
9465 book_1ATT 2/29/00 11:23 PM Page 17 TELEPHONE OPERATION AT THE HANDSET See the TELEPHONE MEMORY and CALLER ID OPERATION sections of this manual for more calling options. Screen remains lit for 30 seconds after you press any key Make, Answer, or End a Call Access answering system features Press P. The screen displays when connected, and may display SEARCHING... Access system features to program Handset Volume Flash Ñ OR Ñ Preview a Number Access subscriber services while on a call.
9465 book_1ATT 2/29/00 11:23 PM Page 18 TELEPHONE OPERATION AT THE HANDSET Redial The last number dialed on this phone (up to 24 digits) is stored in redial memory until you dial another number. 1 Press P. Wait for the dial tone and for the to appear. 2 Use the softkey to select REDIAL. 5550123 (REDIAL does not appear on the screen if MEM REDIAL there is no number in redial memory.) NOTE: MEM in the screen display refers to telephone memory.
9465 book_1ATT 2/29/00 11:23 PM Page 19 TELEPHONE OPERATION AT THE HANDSET Mute Mute allows you to hear your caller, but prevents the caller from hearing you. 1 Press > while on a call, until the screen displays MUTE; select MUTE. MUTE HOLD 2 To return to your conversation, select UNMUTE. MUTED UNMUTE HOLD Hold 2 To return to the call, select UNHOLD — OR — Lift the handset of an extension on the same line. CALL HELD UNHOLD Intercom 1 Press U, then >; select INTERCOM.
9465 book_1ATT 2/29/00 11:23 PM Page 20 TELEPHONE OPERATION AT THE HANDSET Record a Phone Conversation Using the handset (not the speakerphone), you can record a phone conversation up to three minutes long. Listen to the recording as you do any other message. NOTE: This unit does not sound warning beeps to let the other party know that the call is being recorded.
9465 book_1ATT 2/29/00 11:23 PM Page 21 TELEPHONE OPERATION AT THE BASE Speaker Volume/ Base Ringer Volume When Base Ringer Volume is set to 0, Ringer is off and BASE RINGER OFF light goes on. Mute Press M to prevent your caller from hearing you (you can hear your caller). Press again to deactivate. Hold Make, Answer, or End a Call Press K. The SPEAKER light is on when call is connected. Press H to put a call on hold. The SPEAKER light flashes. To return to the call, press H again.
9465 book_1ATT 2/29/00 11:23 PM Page 22 TELEPHONE OPERATION AT THE BASE Page/Intercom 1 2 Press and release i to signal someone at the handset. A threepart paging tone sounds. When the person at the handset selects INTERCOM, the handset and base can communicate without tying up the phone line. PAGE FROM BASE INTERCOM Handset Locator Press and hold i to locate the handset. The handset will beep for up to three minutes or until you turn it off.
9465 book_1ATT 2/29/00 11:23 PM Page 23 TELEPHONE MEMORY/DIRECTORY You can store up to 20 telephone numbers and names in memory. Your directory entries will be saved in the event of a power failure.
9465 book_1ATT 2/29/00 11:23 PM Page 24 HEADLINE LEFT TELEPHONE MEMORY/DIRECTORY HEADLINE L-SUB 5 6 MEMORY / DIRECTORY 7 8 9 24 Enter the number you want to store (up to 24 digits), then press > and select DONE — OR — Select REDIAL (if available) to store the last number dialed. — OR — Select PRIVATE to set Priority Ring and Talking Caller ID features for blocked calls, and go to Step 7.
9465 book_1ATT 2/29/00 11:23 PM Page 25 TELEPHONE MEMORY/DIRECTORY Store a Pause in a Memory Number While storing a memory number (see “Store a Number in Memory from the Handset” on page 23) use the softkey to select PAUSE where you want dialing to pause for two seconds. Replace a Stored Number You can replace a stored number by storing a new number in its place. Follow the directions in “Store a Number in Memory from the Handset” on page 23. The phone remembers the last number stored in memory.
9465 book_1ATT 2/29/00 11:23 PM Page 26 TELEPHONE MEMORY/DIRECTORY Store a Talking Caller ID Announcement with a Memory Number 1 2 3 MEMORY / DIRECTORY 4 5 Follow Steps 1 through 7 under “Store a Number in Memory from the Handset” on page 23. Select RECORD, and record an announcement using the handset. Select STOP when finished. The system plays the announcement you just recorded. The screen displays the number or call type matched to this announcement.
9465 book_1ATT 2/29/00 11:23 PM Page 27 TELEPHONE MEMORY/DIRECTORY View Memory Numbers 1 2 Press U. Use the softkey to select DIR. MENU CALL-ID 3 DIR Select VIEW. DIRECTORY VIEW ADD 4 Press < or > to scroll through memory — OR — Enter a memory location from 01–20. NOTE: Press * to activate Priority Ring for the displayed number (the screen displays !). To deactivate, press #. 5 Press U twice to exit. ENTER LOC.
9465 book_1ATT 2/29/00 11:23 PM Page 28 TELEPHONE MEMORY/DIRECTORY Edit Memory Numbers 1 2 3 4 5 6 7 8 Follow Steps 1 through 4 in “View Memory Numbers” on page 27. Press U. Use the softkey to select EDIT. Press < to erase digits, then use the dial pad to enter new digits. Select DONE to edit the name. Press < to erase letters, then use the dial pad to enter new letters — OR — Select NUMBER to edit the telephone number. Select DONE. Press U twice to exit.
9465 book_1ATT 2/29/00 11:23 PM Page 29 TELEPHONE MEMORY/DIRECTORY Record Talking Caller ID for a Number Previously Stored without Talking Caller ID 1 2 Follow Steps 1 through 4 in “View Memory Numbers” on page 27. Press U, then > 3 Use the softkey to select YES. 03 3175551233 DELETE EDIT TALKING CID? YES NO 4 Select RECORD, and record an announcement using the handset. 5 Select STOP when finished. The system plays the announcement you just recorded. You can select STOP to stop playback.
9465 book_1ATT 2/29/00 11:23 PM Page 30 ANSWERING SYSTEM OPERATION AT THE BASE Set/review day and time Record/review outgoing announcement Set/review answering system features Use with other buttons to change settings Turn answering system on or off Delete all or some messages Adjust message playback volume Skip all or part of message Repeat all or part of message/ Record a memo Mailbox 2/ Stop message playback Mailbox 1/ Stop message playback Audible Indicators This system will give you voice
9465 book_1ATT 2/29/00 11:23 PM Page 31 ANSWERING SYSTEM OPERATION AT THE BASE Answering Calls NOTE: See descriptions of Announcements A, B, and AO, on page 11. • If you select Announcement A or B, callers can press 1 or 2 during the announcement to select a mailbox, or they can wait for the beep to leave a message in Mailbox 1. If the message is longer than three minutes, or if the caller is silent for more than seven seconds, or if the system runs out of memory, the system beeps once and hangs up.
9465 book_1ATT 2/29/00 11:23 PM Page 32 ANSWERING SYSTEM OPERATION AT THE BASE Listen to, Save & Delete Messages The system automatically saves your messages until you delete them, and can store approximately 20 minutes of messages, memos, and announcements (up to a maximum of 99 messages). Before playing a message, the system announces the day and time it was received. While the message plays, the Message Window displays the number of the message.
9465 book_1ATT 2/29/00 11:23 PM Page 33 ANSWERING SYSTEM OPERATION AT THE BASE Message Window Display Window Displays: When: 0 – 98 You have messages waiting, or message is playing AO System is set to Announce Only –– System is taking a call CL ↔ 0 – 98 CL ↔ AO You need to reset the clock, and there are messages waiting You need to reset the clock, and the system is set to Announce Only F, flashing Answering system memory is full Counting 0 to 59 Shows time elapsed while recording an announ
9465 book_1ATT 2/29/00 11:23 PM Page 34 ANSWERING SYSTEM OPERATION AT CORDLESS HANDSET OR TOUCH TONE PHONE You can access many features of this system remotely from a touch tone phone or from the cordless handset (within range of the base). Whether you are using the cordless handset or calling from a touch tone phone, you press the same buttons. The only difference is the way you connect with the answering system.
9465 book_1ATT 2/29/00 11:23 PM Page 35 ANSWERING SYSTEM HEADLINE OPERATION RIGHT AT CORDLESS HANDSET OR TOUCH HEADLINE TONE PHONE R-SUB Remote Access Commands Command: Play all messages in a mailbox Press 1, then mailbox number (1 or 2) Play new messages in a mailbox Press 2, then mailbox number (1 or 2) Repeat a message Press 4 while message is playing; each press backs up another message Repeat part of a message Hold 4, release to resume playing Skip message Press 6 while message is playing
9465 book_1ATT 2/29/00 11:23 PM Page 36 ANSWERING SYSTEM OPERATION AT CORDLESS HANDSET OR TOUCH TONE PHONE Remote Access Commands Function: Command: End remote access call Hang up, or if you are using the handset, press a Select an Outgoing Announcement Press * 9, then press 9; system announces current selection. Press 6 or 4 to hear other selections, press 9 to save, press 5 to exit Set the Clock Press * 8; system announces day setting, followed by,“To change, press 6 or 4.
9465 book_1ATT 2/29/00 11:23 PM Page 37 ANSWERING SYSTEM HEADLINE OPERATION RIGHT AT CORDLESS HANDSET OR TOUCH HEADLINE TONE PHONE R-SUB Voice Help Menu Use the Voice Help Menu to access the answering system from your cordless handset or from a remote touch tone telephone, even if you do not know or remember the command codes. 1 Connect with the answering system. 2 Press 5. The system announces a list of operations and the buttons you need to press.
9465 book_1ATT 2/29/00 11:23 PM Page 38 CALLER ID CALLER ID OPERATION Priority Call Unreviewed call information Phone not in use Repeat Call L1 L2 Call number Caller’s phone number Ringer is off Answering system message Battery status Time Date Caller’s name About Caller Identification • • • • 38 The Caller ID feature works with Caller Identification service provided by your local telephone company. There is a fee for this service, and it may not be available in all areas.
9465 book_1ATT 2/29/00 11:23 PM Page 39 CALLER ID OPERATION CALLER ID Call Waiting If you have Call Waiting with Caller ID service, the screen will display information about your Call Waiting call when you hear the call signal. Press to access the call. Press again to return to the original call. NOTE: If you are using an extension phone when you receive a Call Waiting signal, the screen displays MULTIPLE PHONES IN USE: NO DATA.
9465 book_1ATT 2/29/00 11:24 PM Page 40 CALLER ID CALLER ID OPERATION Review Call History Review information in the call history at any time. 1 2 3 Press < or >, or press U. Select CALL-ID. The screen displays the number of calls in the call history and how many, if any, are new. Use < or > to scroll through the call history. The screen displays the name (if your service provides this), number, date, and time of the call simultaneously, beginning with the most recent call.
9465 book_1ATT 2/29/00 11:24 PM Page 41 CALLER ID OPERATION If you try to use the Display Dial feature, but your call cannot be completed unless you dial “1” before the number, follow the steps below: 1 Press < or > to locate the number you want to call. 2 Press U. 3 Press > until the screen displays DIAL +1. 4 Select DIAL +1 to dial the number. 3175550123 DIAL +1 DONE Delete Call Records from Call History NOTE: Once you delete a call from call history, you cannot retrieve the call information.
9465 book_1ATT 2/29/00 11:24 PM Page 42 CALLER ID CALLER ID OPERATION Delete All Call Records 1 2 3 4 Press < or > to display the number of calls in the call history. While the number of calls is displayed, press U. The screen displays DELETE ALL?. Select YES to remove all calls. The screen displays ARE YOU SURE?. Select YES to remove all calls. The screen displays NO CALLS, and the information is permanently deleted.
9465 book_1ATT 2/29/00 11:24 PM Page 43 OPERATING RANGE If you move out of range during a phone conversation, you might hear noise or interference. To improve reception, move closer to the base. If you move out of range without pressing P, your phone will be left “off the hook.” To hang up properly, walk back into range, periodically pressing P. 43 OPERATING RANGE This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC).
9465 book_1ATT 2/29/00 11:24 PM Page 44 BATTERIES Battery Life Battery life depends on how far the handset is from the base, and other environmental conditions. NOTE: For optimum battery performance, charge your handset on the base every night.
9465 book_1ATT 2/29/00 11:24 PM Page 45 BATTERIES CAUTION: To reduce the risk of fire or injury to persons or damage to the telephone, read and follow these instructions carefully: • • • • • • Use only Replacement Battery XXXX (SKU# XXXXX). Do not dispose of the battery in a fire. The cell might explode. Check with local codes for special disposal instructions. Do not open or mutilate the battery. Released electrolyte is corrosive and may cause damage to the eyes or skin.
9465 book_1ATT 2/29/00 11:24 PM Page 46 BATTERIES Replace the Handset Battery Pack 1 2 3 4 5 Remove the battery compartment cover on the handset by pressing on the indentation and sliding the cover downward. Lift out the old battery pack. Hold the new battery pack and plug the connector into the handset. Place the battery pack into the compartment. Replace the cover by sliding it on its track up over the battery case until it snaps firmly into place.
9465 book_1ATT 2/29/00 11:24 PM Page 47 IN CASE OF DIFFICULTY If you have difficulty operating this phone, try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 800 222–3111. Please retain your receipt as your proof of purchase. If the phone does not work at all, check these items first: • Make sure the power cord is plugged into the base and an electrical outlet not controlled by a wall switch.
9465 book_1ATT 2/29/00 11:24 PM Page 48 IN CASE OF DIFFICULTY If you hear noise or interference when using the phone: • • • • Make sure the base antenna is fully upright. You may be out of range. Move closer to the base. Household appliances plugged into the same circuit as the base can sometimes cause interference. Try moving the appliance or the base to another outlet. The layout of your home or office may be limiting the operating range.
9465 book_1ATT 2/29/00 11:24 PM Page 49 IN CASE OF DIFFICULTY If the caller’s name or phone number is not displayed during Call Waiting: • • • • • You should call your service provider to confirm that you subscribe to combined Caller ID with Call Waiting service. The screen may not display the call information if someone is on an extension phone. The Caller ID with Call Waiting feature is inactive during a power interruption. Make sure the battery is charged.
9465 book_1ATT 2/29/00 11:24 PM Page 50 IN CASE OF DIFFICULTY If CL appears in the Message Window: You need to reset the clock. If the system does not respond to commands from a remote touch tone phone: • • • • Make sure you are calling from a touch tone phone. When you dial a number, you should hear tones. If you hear clicks instead, the phone is not a touch tone telephone. The answering system may not detect the Remote Access Code while your announcement is playing.
9465 book_1ATT 2/29/00 11:24 PM Page 51 INDEX Index to Come 51
9465 book_1ATT 2/29/00 11:24 PM Page 52 INDEX Index to Come 52
Answering System 9465 Remote Commands To connect with your answering system: 1 Dial your telephone number from a touch tone phone. 2 When the system answers, enter your Remote Access Code (preset to 500). The system announces the number of messages and beeps twice. 3 Wait four seconds for the system to play back all messages — OR — Enter a remote command from inside this card.
Play messages in another After “End of Messages,” system mailbox beeps twice, enter 1 (all) or 2 (new), then mailbox number Delete message 3 Delete all messages After “End of Messages,” press 3, then mailbox number Review announcement 7 Record announcement * 7, speak after beep, press 5 to stop Turn system off/on *0 Record memo #, speak after beep Review settings 9 Change settings *9 End remote access call Hang up PERF.
