9355_book_1ATT 7/12/99 2:25 PM Page ii © 1999 Lucent Technologies Consumer Products L.P. All rights reserved. Printed in Mexico.
9355_book_1ATT 7/12/99 2:25 PM 1 Page iii USER’S MANUAL Part Two 900 MHz Cordless Answering System 9355 with Caller ID/Call Waiting REVISED 7/12/99 L1 L2 Please read Part 1: Important Product Information, included in this package. This AT&T product is manufactured by Lucent Technologies Consumer Products L.P. AT&T and the globe symbol are trademarks of AT&T Corp. licensed to Lucent Technologies Consumer Products L.P.
9355_book_1ATT 7/12/99 2:25 PM Page 1 CONTENTS INSTALLATION.................................3 FEATURE SETUP..............................6 About Softkeys...............................................6 Telephone Feature Setup.............................6 Dial Mode .............................................6 Ringer Off/Battery Save .......................7 Handset Ringer Selection .....................7 Caller ID Feature Setup ...............................8 Programming Home and Local Area Codes...
9355_book_1ATT 7/12/99 2:25 PM Page 2 CONTENTS ANSWERING SYSTEM OPERATION At Cordless Handset or Touch Tone Phone ........................32 Call Screening ..............................................32 Connect with the Answering System.......32 From the Cordless Handset .................32 From a Touch Tone Phone .................32 Voice Help Menu.........................................33 Remote Access Commands......................33 Playing Messages ................................
9355_book_1ATT 7/12/99 2:25 PM Page 3 INSTALLATION Table/Desk and Wall Installation Modular telephone jack Standard electrical outlet Strain-relief groove Long telephone line cord Power cord The instructions below are for both table/desk and wall installation. 1 Choose a spot near an electrical outlet and a telephone jack. This phone requires a modular telephone jack and a standard electrical outlet (110v AC) not controlled by a wall switch. 2 Install the handset battery.
9355_book_1ATT 7/12/99 2:25 PM Page 4 INSTALLATION 3 4 Connect the telephone line cord. Plug one end of the telephone line cord into the jack labeled TEL LINE on the back of the base. Plug the other end of the line cord into a modular jack. Make sure the plugs snap firmly into place. (If you are wall mounting the phone, use the short line cord, and press the excess cord into the groove on the bottom of the base.) Connect the power cord.
9355_book_1ATT 7/12/99 2:25 PM Page 5 INSTALLATION 8 9 10 11 12 13 Check for dial tone. After the batteries are charged, pick up the handset. Check for a dial tone by pressing P; you should hear a dial tone. Set up Telephone Features. See pages 6 and 7. Set up Caller ID Features. See pages 8 and 9. Set up Answering System Features. See pages 9–13.
9355_book_1ATT 7/12/99 2:25 PM Page 6 FEATURE SETUP About Softkeys This telephone has been designed with your convenience in mind, offering you many features which you can access using the two “softkeys” on the handset, shown in the illustration. Press U to begin viewing options. Use < and > to scroll through the choices or to move to the next display. By pressing the softkey below the operation indicated on the display screen, you select that operation.
355_book_1ATT 7/12/99 2:25 PM Page 7 FEATURE SETUP Ringer Off / Battery Save When the Ringer is set to OFF, the handset stays ready to use for up to 30 days in the standby mode before you have to return it to the base for recharging. When the Ringer is off, the Page/Handset Locator feature does not work, and the screen does not display incoming call information. However, the call information is stored in the call history.
9355_book_1ATT 7/12/99 2:25 PM Page 8 FEATURE SETUP Caller ID Feature Setup Programming Home and Local Area Codes Your “home area code” is the area code from which you are dialing. Numbers called within your home area code do not require you to dial a “1” or the area code before dialing the telephone number. “Local area codes” are area codes that require no “1” before dialing the telephone number; however, the area code must be dialed.
9355_book_1ATT 7/12/99 2:25 PM Page 9 FEATURE SETUP Call List Options You can customize how the phone stores call information. Select whether the system stores information about ALL CALLS received, or for NO CALLS. The system comes set to ALL CALLS. 1 Make sure the is not displayed. 2 Press U >. 3 Use the softkey to select SETUP. 4 Select DONE until the screen displays LIST:ALL CALLS. 5 Select CHANGE to display ALL CALLS or NO CALLS. 6 Select DONE to exit.
9355_book_1ATT 7/12/99 2:25 PM Page 10 FEATURE SETUP Ring Select and Toll Saver Use Ring Select to select how many times the phone will ring before the system answers a call. Set for 1 to 7 rings, or set to SA for Toll Saver (Ring Select comes preset to 4). When you set the system to SA, the system answers after four rings when you have no new messages and after two rings when you have new messages. 1 Press c on the base. 2 Press and release s until you hear “Number of rings...”.
9355_book_1ATT 7/12/99 2:25 PM Page 11 FEATURE SETUP Priority Call Signal When a caller enters the Priority Calling Code from a touch tone phone, the system “chirps” to alert you that you have a Priority Call. You’ll need to provide select callers with the Priority Calling Code (preset to 999), in order for them to use this feature. 1 Your caller dials your telephone number from a touch tone phone. 2 When the announcement begins to play, your caller can enter the Priority Calling Code.
9355_book_1ATT 7/12/99 2:25 PM Page 12 FEATURE SETUP Recording Your Announcement Before using this answering system, you can record an announcement (up to three minutes long) that callers will hear when the system answers a call. When you record your announcement, make sure you indicate who has been assigned to each mailbox, and that callers should press 1 or 2 to access the appropriate mailbox. For example, “Hello. You’ve reached Meadowlark Nursery. To leave a message for Ms.Arbor, press 1.
9355_book_1ATT 7/12/99 2:25 PM Page 13 FEATURE SETUP Deleting an Announcement 1 2 3 If the announcement you want to delete is the currently selected announcement (A, B, or AO) go to Step 2. If not, select the announcement by following Steps 1– 4 in “Selecting Your Announcement” on page 9, then go to Step 2 below. Press A on the base. Press D while the announcement is playing. The system beeps once when the announcement is deleted. Setting the Clock 1 2 3 4 5 6 7 8 Press c.
9355_book_1ATT 7/12/99 2:25 PM Page 14 FEATURE SETUP Caller Specific Outgoing Announcements You can record up to three Caller Specific Outgoing Announcements that you can match to: • specific incoming caller numbers, or • callers who choose to block their name and number when calling, or • callers from areas in which Caller ID information is not transmitted. Callers from the number(s) you designate will hear your selected announcement, not the “regular” announcement that other callers hear.
9355_book_1ATT 7/12/99 2:25 PM Page 15 FEATURE SETUP 10 The screen displays the number or call type matched to this announcement. To change the recording, select RE-RECORD — OR — Select DONE. If you have not recorded all Caller Specific Outgoing Announcements, begin again at Step 4. NOTE: You do not need to enter the “1” when storing numbers you usually dial with a 1 prefix. Reviewing a Caller Specific Outgoing Announcement 1 2 3 4 5 6 7 8 9 Press U on the handset. Use the softkey to select DIR.
9355_book_1ATT 7/12/99 2:25 PM Page 16 FEATURE SETUP Talking Caller ID You can record personalized announcements (Talking Caller ID) to be played from the speaker at the base each time a call is received from a telephone number or call type you program. For example, you could record an Talking Caller ID announcement to say “Mom and Dad” each time you receive a call from your parents’ telephone number. You can program up to 10 Talking Caller ID announcements.
9355_book_1ATT 7/12/99 2:25 PM Page 17 FEATURE SETUP Reviewing a Talking Caller ID (LOCAL) Announcement 1 2 3 4 5 6 7 8 9 Press U. Use the softkey to select DIR. Select ANS SYS. Select LOCAL. Select REVIEW. The screen displays the first LOCAL announcement. Use < or > to display the announcement you want to review. Select OPTIONS. Select PLAY. The system plays the announcement. You can select STOP to stop playback — OR — Select RE-RECORD to change the announcement. Select DONE to exit.
9355_book_1ATT 7/12/99 2:25 PM Page 18 TELEPHONE OPERATION At the Handset Antenna The screen remains lit for 30 seconds after you press any key Softkey Softkey Access special programming features Make or answer a call Scroll through screen information Access answering system features Access subscriber services / Dial number displayed on screen Temporary Tone Change channel Adjust handset volume Making a Call 1 2 3 Press P, and wait for to appear on the display.
9355_book_1ATT 7/12/99 2:25 PM Page 19 TELEPHONE OPERATION At the Handset Answering a Call Press P on the handset. The appears and the call is connected. Ending a Call Press P on the handset — OR — Place the handset in the cradle. Redial The last number dialed on this phone (up to 24 digits) is stored in redial memory until you dial another number. 1 Press P. 2 Wait for the dial tone and for the to appear. 3 When you hear a dial tone, use the softkey to select REDIAL.
9355_book_1ATT 7/12/99 2:25 PM Page 20 TELEPHONE OPERATION At the Handset Mute Mute allows you to hear your caller, but prevents the caller from hearing you. 1 Press > while on a call, until the screen displays MUTE; select MUTE. 2 To return to your conversation, select UNMUTE. Hold When you put a call on hold, you cannot hear your caller and your caller cannot hear you. 1 Press > while on a call, until the screen displays HOLD; select HOLD. The screen displays CALL HELD.
9355_book_1ATT 7/12/99 2:25 PM Page 21 TELEPHONE OPERATION At the Handset Changing Channels This cordless telephone has an advanced AutoSelect feature that minimizes the chance of interference. When the phone is looking for a clear channel, the screen displays SEARCHING.... If it is unable to locate a clear channel, the screen displays TRY AGAIN. Hang up and try your call again. In the unlikely event that you notice noise or interference while using the handset: 1 Press L.
9355_book_1ATT 7/12/99 2:25 PM Page 22 TELEPHONE OPERATION At the Base Adjust speaker volume Send paging tone to handset and activate intercom Put caller on hold Mute the microphone Activate speakerphone Answering a Call To answer a call using the speakerphone, press K on the base. The SPEAKER light goes on, and the call is connected. To end the call, press K again. Connecting to a Call with the Speakerphone You can make a call at the handset, and then switch to the speakerphone.
9355_book_1ATT 7/12/99 2:25 PM Page 23 TELEPHONE OPERATION At the Base Hold Press H to put a call on hold. The SPEAKER light flashes. To return to the call, press H again — OR — Press P on the handset — OR — Press K on the base — OR — Lift the handset of an extension phone on the same line. Base Ringer Volume When you’re not using the speakerphone or listening to messages, press E or e on the base to adjust ringer volume, from 0 (off, BASE RINGER OFF light goes on) to 7 (highest).
9355_book_1ATT 7/12/99 2:25 PM Page 24 TELEPHONE MEMORY You can store up to 10 telephone numbers and names in memory. Your messages and announcements will be saved in the event of a power failure, but you may need to reset the clock (see FEATURE SETUP). The telephone memory works with the Memory Match, Caller Specific Outgoing Announcement,Talking Caller ID and Priority Ring features.
9355_book_1ATT 7/12/99 2:25 PM Page 25 TELEPHONE MEMORY Storing a Name with a Memory Number 1 2 3 4 5 Follow Steps 1 through 6 under “Storing Numbers in Memory.” Use the keypad to enter a name. To enter the first letter on a key, press the key once. To enter the second letter on the key, press the key twice. To enter the third or fourth letter on the key, press the key three or four times. (To enter subsequent letters from the same key, press > once to move the cursor; to enter a space, press > >.
9355_book_1ATT 7/12/99 2:25 PM Page 26 TELEPHONE MEMORY Deleting Memory Numbers 1 2 3 4 Follow Steps 1 through 4 in “Viewing Numbers in Memory.” Press U. To delete a number, use the softkey to select DELETE. The screen prompts DELETE LOC.?. Use the softkey to select YES. The screen displays DELETED. Editing Memory Numbers 1 2 3 4 5 6 7 Follow Steps 1 through 4 in “Viewing Numbers in Memory.” Press U. To edit a number, use the softkey to select EDIT.
9355_book_1ATT 7/12/99 2:25 PM Page 27 ANSWERING SYSTEM OPERATION At the Base Use with other buttons to change settings Record/review outgoing announcement Delete all or some messages Repeat all or part of message/ Record a memo Mailbox 1/ Stop message playback Set/review answering system features Turn answering system on or off Set/review day and time Adjust message playback volume Skip all or part of message Mailbox 2/ Stop message playback Turning the System On/Off The answering system must be on
9355_book_1ATT 7/12/99 2:25 PM Page 28 ANSWERING SYSTEM OPERATION At the Base Announcement Play/Silent Your system comes set so you can hear your announcement when the system answers a call. You can reset the system so you won’t hear the announcement. Press and hold A for approximately two seconds, until the current setting (AP for Announcement Play, or AS for Announcement Silent) is displayed. Continue to hold A until the display changes, then release the button.
9355_book_1ATT 7/12/99 2:25 PM Page 29 ANSWERING SYSTEM OPERATION At the Base Listening to Your Messages As the system plays back messages in a mailbox, the Message Window displays the number of the message playing. Before playing each message, the system announces the day and time the message was received. After playing the last message, the system announces “End of messages.” Play all messages in a mailbox Press and release the appropriate b button.
9355_book_1ATT 7/12/99 2:25 PM Page 30 ANSWERING SYSTEM OPERATION At the Base Deleting Messages Delete all messages in a mailbox 1 2 Press D. The MBOX lights flash. Press the button of the mailbox where you want to delete messages. If you have listened to all messages in that mailbox, they are deleted and cannot be recovered. Delete selected messages Press and release D while the message you want to delete is playing. The system beeps once, and continues with the next message.
9355_book_1ATT 7/12/99 2:25 PM Page 31 ANSWERING SYSTEM OPERATION At the Base Message Window Display Message Window Displays: When: 0 – 98 You have messages waiting, or message is playing AO System is set to Announce Only –– System is taking a call CL ↔ 0 – 98 You need to reset the clock, and there are messages waiting CL ↔ AO You need to reset the clock, and system is set to Announce Only F, flashing Answering system memory is full Counting 0 to 59 Shows time elapsed while recording an a
9355_book_1ATT 7/12/99 2:25 PM Page 32 ANSWERING SYSTEM OPERATION At Cordless Handset or Touch Tone Phone This cordless answering system allows you to retrieve messages and access other features even when you are away from your home or office. You can also use the cordless handset to access answering system features when you are within range of the base. Whether you are using the cordless handset or calling from a touch tone phone, you press the same buttons.
9355_book_1ATT 7/12/99 2:25 PM Page 33 ANSWERING SYSTEM OPERATION At Cordless Handset or Touch Tone Phone Voice Help Menu The Voice Help Menu allows you to use the answering system from your cordless handset or from a remote touch tone telephone, even if you do not know or remember the various command codes. Once you have connected with the answering system, press 5. The system announces a list of operations and the buttons you need to press.
9355_book_1ATT 7/12/99 2:25 PM Page 34 ANSWERING SYSTEM OPERATION At Cordless Handset or Touch Tone Phone Deleting Messages Connect with the answering system and begin playing messages. To delete a selected message, press and release 3 while the message is playing. To delete all messages in a mailbox: After you listen to all messages in the mailbox and hear “End of Messages,” press 3 and then the mailbox number. Recording Outgoing Announcement 1 2 3 4 Connect with the answering system. Press * 7.
9355_book_1ATT 7/12/99 2:25 PM Page 35 ANSWERING SYSTEM OPERATION At Cordless Handset or Touch Tone Phone Setting the Clock 1 2 3 4 5 6 7 Connect with the answering system. Press * 8. You will hear the current day, followed by “To change, press 6 or 4. To change the hour, press 8.” Press 4 to move back a day, or 6 to move forward a day. Press 8. The system announces the current hour setting, followed by “To change, press 6 or 4. To change the minutes, press 8.
9355_book_1ATT 7/12/99 2:25 PM Page 36 ANSWERING SYSTEM OPERATION At Cordless Handset or Touch Tone Phone Changing Settings 1 2 3 4 5 6 Connect with the answering system. Press * 9. Press 9 to enter Setup Mode. To change a setting (Select Announcement, Set Ring Select, Set Audible Message Alert, Change Remote Access Code, Change Priority Calling Code), press 4 or 6. To save a setting, press 9. Press 5 to exit the Setup Mode. Reviewing Settings 1 2 Connect with the answering system. Press 9.
9355_book_1ATT 7/12/99 2:25 PM Page 37 CALLER ID OPERATION Answering system message Unreviewed call information Phone in use Priority Call L1 Ringer is off Speakerphone/ Intercom Battery status indicator L2 Time Call number Caller’s phone number Date Caller’s name About Caller Identification This telephone has a Caller ID feature that works with Caller Identification service provided by your local telephone company. There is a fee for this service, and it may not be available in all areas.
9355_book_1ATT 7/12/99 2:25 PM Page 38 CALLER ID OPERATION Incoming Call History This telephone assigns each incoming call a number from 1 to 99. The most recent call will have the highest number (for example, if 10 calls have been received, call number 10 is the most recent, and call number 1 is the oldest). When the call history is full, the oldest call information is deleted to make room for new incoming call information. The screen displays if the caller left a message.
9355_book_1ATT 7/12/99 2:25 PM Page 39 CALLER ID OPERATION You can also program up to four other local area codes. These are area codes that do not require dialing a “1” before them. After storing these area codes, if you receive a call from one of these area codes, the screen displays the ten digits (three digits of area code plus seven digits of phone number). When you press , the phone dials ten digits, without inserting a “1” before the area code.
9355_book_1ATT 7/12/99 2:25 PM Page 40 CALLER ID OPERATION Caller ID Display Messages Display: Meaning: PRIVATE NAME The other party is blocking name information. PRIVATE NUMBER The other party is blocking telephone number information. PRIVATE CALL The other party is blocking name and number information. UNKNOWN CALL Your phone company is unable to receive information about this caller’s name and number. UNKNOWN NAME Caller’s number is available, but name is not.
9355_book_1ATT 7/12/99 2:25 PM Page 41 OPERATING RANGE This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and base can communicate over only a certain distance — which can vary with the locations of the base and handset, the weather, and the construction of your home or office. For best performance, keep the base antenna fully upright.
9355_book_1ATT 7/12/99 2:25 PM Page 42 BATTERIES Charging the Handset Battery Pack This battery should remain charged up to 15 days with the Ringer turned on and up to 30 days with the Ringer off. A fully charged battery provides an average talk time of about 10 hours. The battery pack needs charging when: • A new battery is installed in the handset. • The phone beeps four times when you press P. • The battery status symbol on the screen is only partly displayed.
9355_book_1ATT 7/12/99 2:25 PM Page 43 BATTERIES Nickel Cadmium Rechargeable Batteries must be recycled or disposed of properly. Do not dispose of in household garbage. If burned, it could explode. If punctured, it could release caustic material which could injure the skin or eyes. If swallowed, it may be toxic.
9355_book_1ATT 7/12/99 2:25 PM Page 44 IN CASE OF DIFFICULTY If you have difficulty operating this phone, try the suggestions below. If you still have trouble, call 1 800 222–3111. If the phone does not work at all, check these items first: • Make sure the power cord is plugged into the base and an electrical outlet not controlled by a wall switch. • Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack.
9355_book_1ATT 7/12/99 2:25 PM Page 45 IN CASE OF DIFFICULTY If you hear noise or interference when using the phone: • • • • • Make sure the base antenna is fully upright. You may be out of range. Move closer to the base. Press and release L to change to another channel. Move closer to the base before changing channels. Household appliances plugged into the same circuit as the base can sometimes cause interference. Try moving the appliance or the base to another outlet.
9355_book_1ATT 7/12/99 2:25 PM Page 46 IN CASE OF DIFFICULTY If the caller’s name or phone number is not displayed during Call Waiting: • • • • • Make sure you subscribe to combined Caller ID with Call Waiting service. The screen may not display the call information if someone is on an extension phone. The Caller ID with Call Waiting feature is inactive during a power interruption. Make sure the battery is charged.
9355_book_1ATT 7/12/99 2:25 PM Page 47 IN CASE OF DIFFICULTY If CL appears in the Message Window: You need to reset the clock. If the system does not respond to commands from a remote touch tone phone: • • • • Make sure you are calling from a touch tone phone. When you dial a number, you should hear tones. If you hear clicks instead, the phone is not a touch tone telephone. The answering system may not detect the Remote Access Code while your announcement is playing.
7/11/99 4:37 PM Page 1 © 1999 Lucent Technologies Consumer Products L.P. All rights reserved. Printed in Mexico. 999979065 Issue 1AT&T 9355_wallet card_1ATT © 1999 Lucent Technologies Consumer Products L.P. All rights reserved. Printed in Mexico. 999979065 Issue 1AT&T REVISED 6/10/99 fold fold 1 1 Answering System 9355 Answering System 9355 Remote Commands Remote Commands To connect with your answering system: 1 Dial your telephone number from a touch tone phone.
9355_wallet card_1ATT 7/11/99 4:37 PM Page 2 Remote Command Press Remote Command Press Voice Help menu Play all messages Play new messages Repeat message Repeat part of message 5 1, then mailbox number 2, then mailbox number 4 Press and hold 4, release to resume playing 6 Press and hold 6, release to resume playing 5 Hang up Voice Help menu Play all messages Play new messages Repeat message Repeat part of message 5 1, then mailbox number 2, then mailbox number 4 Press and hold 4, release to resum
