555-231-777 Issue 1 March, 1996 Table of Contents 8403 Voice Terminal Quick Reference Graphics © AT&T 1988
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8403 Voice Terminal Quick Reference0 This 8403 Voice Terminal Quick Reference shows you how to access the following features available on the GuestWorks™ server : ■ Abbreviated Dialing ■ Automatic Callback ■ Call Forwarding ■ Call Park ■ Call Pickup ■ Conference ■ Drop ■ Feature Directory ■ Hold ■ Last Number Dialed (Redial) ■ Leave Word Calling ■ Message Retrieval ■ Mute ■ Priority Calling ■ Select Ringing Pattern ■ Self-Test ■ Send All Calls Issue 1 March 1996 3
■ Speaker (Listen-Only) ■ Transfer ■ Volume Control Conventions 0 The following conventions are used in this document: ■ Buttons you press on the voice terminal are shown as follows: Feature ■ The term “dial keypad” refers to the touch-tone keypad where you dial (enter) telephone numbers and feature access codes. ■ The phrase “go off-hook” means that you must lift the handset or press the Speaker button.
— Intercept tone — a high-to-low tone you hear when a call or feature access code is not accepted. ■ The following table lists the features you can use from your voice terminal. Your system administrator will give you a list of the feature access codes. Write them into this table.
Abbreviated Dialing 0 The Abbreviated Dialing (AD) feature allows you to store phone numbers and feature access codes for repeated use. This section describes two different ways of storing AD numbers: automatic dialing buttons and personal AD lists. Automatic dialing buttons give you direct access to a designated number that is not stored on an AD list. Automatic dialing buttons must be activated through system administration before you can program a phone number for that button.
. Go on-hook. To place a call using an automatic dialing button, do the following: 1. Go off-hook. ■ 2. You hear a dial tone. Press Feature , and then press the dial keypad number assigned to the Automatic Dialing button entry you wish to call. For example, to call the number stored in Feature Directory entry F3, press Feature , and then press 3 . ■ You hear a ringback tone. Personal AD Lists 0 To program a personal AD list item, do the following: 1.
. Repeat Steps 5 through 7 if you want to program additional items on the same list. 9. Go on-hook when you are finished. Start over with Step 1 if you want to program items on a different personal list. To place a call using a personal list item, do the following: 1. Go off hook. ■ 2. Do one of the following: a. Press Feature , and then press the dial keypad number assigned to a list feature access code. b.
To use the Automatic Callback feature, do the following: 1. After you hear a ringback tone or a busy tone, press Feature , and then press the dial keypad number assigned to the Automatic Callback feature. ■ 2. Go on-hook. ■ 3. You hear a confirmation tone. When the called telephone becomes available again, your telephone rings with priority ringing (a 3-burst ringback tone). Go off-hook. ■ You hear a ringback tone, and the call is placed to the number you originally called.
Call Forwarding 0 There are two Call Forwarding features you can use: Call Forwarding - All Calls and Call Forwarding - Busy/Don’t Answer. Call Forwarding - All Calls causes calls to your voice terminal to be forwarded immediately to a different telephone number. Call Forwarding - Busy/Don’t Answer causes calls to your voice terminal to be forwarded to a different telephone number only if you do not answer or if your line is busy.
3. If your voice terminal is administered with “console” permissions, dial your own extension number. Otherwise, go to Step 4. ■ 4. Dial the telephone number to where the calls will be forwarded. ■ 5. You hear a dial tone. You hear a confirmation tone. Go on-hook. To cancel either type of Call Forwarding, do the following: 1. Go off-hook. ■ 2. Do one of the following: a.
Call Park 0 The Call Park feature allows you to park a call on the server, and then reconnect the call using your voice terminal or a different voice terminal. To park a call at your extension (for retrieval from any extension), do the following: 1. While active on a call, press Dial the Call Park feature access code _____. You hear a confirmation tone. ■ 3. Press ■ 4. . You hear a dial tone. ■ 2. Transfer Transfer again. You hear silence. Go on-hook.
2. Dial the Answer Back feature access code _____. ■ 3. You hear a dial tone. Dial the extension number of the person that parked the call. ■ You hear a confirmation tone, and then you are connected to the parked call. Call Pickup 0 The Call Pickup feature allows you to answer calls intended for other extension numbers within your Call Pickup group. Call Pickup groups are established so that when one member of a group is gone, other members of the group can answer that member's calls.
2. Do one of the following: a. Press Feature , and then press the dial keypad number assigned to the Call Pickup feature. b. Press an idle call appearance button, then dial the Call Pickup feature access code _____. You are connected to the incoming call. ■ Conference 0 The Conference feature allows you to set up a six-party conference call without attendant assistance. You cannot create a conference call when the first party is the attendant.
2. Press the call appearance button of the call originally on hold (the first call). ■ 3. Press ■ You are reconnected to your first caller. Conf again. All three parties are now connected in a conference call. To drop the last party added to a conference call: 1. Press ■ Drop . The last party added to the conference call is dropped from the call. Drop 0 The Drop feature allows you to disconnect the current call with one push of a button. To drop the current call, do the following: 1.
To access a feature assigned to the Feature Directory, press Feature , and then press the corresponding dial keypad number, 0 through 9 , * , or # . For example, if the Send All Calls feature is assigned to Feature Directory entry F1, you must press Feature , and then press 1 to use this feature. If you have programmed your home telephone number on an Abbreviated Dialing button assigned to Feature Directory entry F*, you must press Feature , and then press * to call home.
Last Number Dialed (Redial) 0 The Last Number Dialed (Redial) feature allows you to redial the last number you dialed. To use the Last Number Dialed feature, do the following: 1. Go off-hook. ■ 2. You hear a dial tone. Do one of the following: a. Press Feature , and then press the dial keypad number assigned to the Last Number Dialed feature. b. Dial the Last Number Dialed feature access code _____. ■ A call is placed to the last number you dialed.
To leave a message without ringing an extension, do the following: 1. Go off-hook. ■ 2. Do one of the following: a. Press Feature , and then press the dial keypad number assigned to the Leave Word Calling feature. b. Dial the Leave Word Calling - Send a Message feature access code _____. ■ 3. You hear a dial tone. Dial the extension for which you want to leave a message. ■ 4. You hear a dial tone. You hear a confirmation tone. Go on-hook. To cancel a Leave Word Calling message: 1.
Message Retrieval 0 The Message Waiting lamp indicates that someone has left you a message, either by Leave Word Calling or by voice mail. To retrieve your messages, follow local procedures. Mute 0 The Mute feature allows you to turn off the microphone on the handset. This prevents other parties on the call from hearing you. To use the Mute feature, do the following: 1. 2. Press the Mute button. ■ The red lamp next to the ■ The other parties on the call cannot hear you talking.
2. Do one of the following: a. Press Feature , and then press the dial keypad number assigned to the Priority Calling feature. b. Dial the Priority Calling feature access code _____. You hear a dial tone. ■ 3. Dial the extension number. You hear a ringback tone. ■ To change a regular call into a priority call (when you hear a busy tone or a ringback tone), do the following: 1. Press Feature , and then press the dial keypad number assigned to the Priority Calling feature. You hear a ringback tone.
Self-Test 0 To test the lamps on your voice terminal, do the following: 1. Press and hold ■ 2. . All the lamps go on. Release ■ Test Test to end the test. All the lamps go off, except for the for a few seconds. Test Send All Calls lamp, which stays green 0 The Send All Calls feature immediately redirects your calls to your predefined Call Coverage path. You can use this feature when you do not want to be disturbed. If a coverage path is not administered, this feature does not work.
To cancel Send All Calls, do the following: 1. Go off-hook. You hear a dial tone. ■ 2. Do one of the following: a. Press Feature , and then press the dial keypad number assigned to the Send All Calls - Cancel feature. ■ b. Dial the Send All Calls deactivation feature access code _____. ■ 3. You hear a dial tone. You hear a confirmation tone. Go on-hook. Speaker (Listen-Only) 0 Your voice terminal is equipped with a listen-only speaker.
To change from the handset to the speaker, do the following: 1. Press ■ 2. Speaker . The speaker comes on and the call goes through the speaker. Hang up the handset. To end a call while using the speaker, do the following: 1. Press Speaker . Transfer 0 The Transfer feature allows you to transfer calls from your voice terminal to a coworker or to a hotel guest. You cannot transfer a call from the attendant to a coworker or hotel guest.
To transfer the current call, do the following: 1. 2. Press Transfer . ■ The call is placed on hold. ■ You hear a dial tone. Dial the number to which the call is to be transferred. You hear a ringback tone. ■ 3. Remain on the line and announce the call; if there is no answer or the line is busy, return to the held call by pressing the held call appearance button. 4. Press ■ 5. Transfer again. The call is transferred. Go on-hook.
