User’s Manual for Digital Answering System 7720 Part 2 Please read Part 1 — Important Product Information, included in your package.
© 1998 Philips Consumer Communications L.P. All rights reserved. Printed in Mexico.
TABLE OF CONTENTS INSTALLATION ..............................................................................................4 Table/Desk Installation...............................................................................................6 Wall Installation..........................................................................................................9 TELEPHONE OPERATION At the Handset..........................................................................................
TABLE OF CONTENTS TELEPHONE OPERATION At the Base ...............................................................................................24 Answering a Call.......................................................................................................24 Speakerphone Volume Control................................................................................24 Mute..........................................................................................................................
TABLE OF CONTENTS ANSWERING SYSTEM OPERATION At Cordless Handset or Touch Tone Phone ...............................................37 Connecting with the Answering System..................................................................37 Voice Help Menu......................................................................................................37 Remote Access Commands ......................................................................................38 Deleting Messages ......................
INSTALLATION Antenna Display Access special programming features Access answering system Softkeys A&B Make, answer or end a call Scroll through screen information Temporary Tone Activate Voice Security feature Put caller on hold Access custom calling services Change channels Adjust listening volume Dial number displayed on screen 4 Turn handset ringer on or off
INSTALLATION The base antenna should be upright Use with other buttons to change settings Review or record announcements Review or set options Review or change time/day Record a memo Turn answering system on or off Delete all or some messages Play messages in Mailbox 1 Light goes on when base ringer is set to OFF Stop playback Skip all or part of a message Light goes on if handset batteries are charging or handset is in use Adjust speaker volume Repeat all or part of a message Message Counter display
INSTALLATION Table/Desk Installation 1 2 Choose a spot near an electrical outlet and a telephone jack. • This phone requires a modular telephone jack and a standard electrical outlet not controlled by a wall switch. Install the handset battery. • Remove the battery compartment cover on the handset by pressing on the indentation and sliding the cover downward. • Plug the battery pack connector into the handset and place the battery pack in the case, so the wires rest between the battery pack and the case.
INSTALLATION 4 5 Install the power reserve batteries. • Turn the base upside down. • Push in on the two tabs at the large end of the triangular mounting bracket, and lift it off the unit. (See Figure A in “Wall Installation.”) • Push the tab on the battery compartment door, and open it. • Insert the four AA batteries provided with the phone. When replacing batteries, always use four new heavy-duty or alkaline batteries. • Close the battery compartment door.
INSTALLATION 6 Connect the power cord. Plug the power cord into the jack labeled POWER on the back of the base. Plug the AC adapter on the power cord into an electrical outlet not controlled by a wall switch. CAUTION: Use only the AC power adapter supplied with this telephone. Power Supply HADW-1; Input: 120V AC, 60 Hz, 16W; Output: 12V DC, 900mA. NOTE: When the system is first connected to AC power, it begins an automatic initialization routine.
INSTALLATION Wall Installation The wall mounting bracket is a wedge-shaped plastic piece attached to the bottom of the base. You’ll need to attach this piece so the thickest end of the bracket is facing the floor when you wall-mount the base. 1 Follow Steps 1–4 in “Table/Desk Installation,” except do not reattach the mounting bracket. 2 Connect the power cord to the telephone. Plug the power cord into the jack labeled POWER on the back of the base.
INSTALLATION 10 Follow Steps 7 to 12 in “Table/Desk Installation.
TELEPHONE OPERATION AT THE HANDSET About Softkeys This telephone has been designed with your convenience in mind, offering you many features which you can access using the two “softkeys” shown in the illustration. By pressing the softkey below the operation indicated on the display screen, you select that operation. Softkey A Softkey B Press the softkey to select the operation displayed on the bottom left or right of the screen. Making a Call 1 2 3 Press P on the handset (the PHONE light goes on).
TELEPHONE OPERATION AT THE HANDSET Flash Press F to activate custom-calling services such as Call Waiting or 3-Way Calling. You may have to press other buttons before or after F as explained in the custom-calling instructions provided by your local phone service company. Redial The last number dialed on the phone (up to 16 digits) is stored in redial memory until you dial another number. 1 Press P and wait for the PHONE light to go on. 2 When you hear a dial tone, use the softkey to select REDIAL.
TELEPHONE OPERATION AT THE HANDSET Hold Press H to put a call on hold. The PHONE light flashes. To return to the call, press H again — OR — Press P on the handset — OR — Press K on the base — OR — Lift the handset of an extension phone on the same line. Page/Intercom Paging someone at the base from the handset • Press U. • Use the softkey to select INTERCOM. The screen displays INTERCOM ON. • A three-part paging tone is sounded at the base and the INTERCOM light at the base goes on.
TELEPHONE OPERATION AT THE HANDSET Recording a Phone Conversation Using the handset (not the speakerphone), you can record a phone conversation up to three minutes long. You can listen to the recording as you do any other messages. NOTE: This unit does not sound warning beeps to let the other party know that the call is being recorded.
CALLER ID Number has been stored in telephone memory as Priority Voice Security feature is active Caller has left a message on the answering system Time call information was sent Caller has called more than once Date call information was sent Battery power indicator Position of call in call history Caller’s telephone number Caller’s name Scroll through call history About Caller Identification This telephone has a Caller ID feature that works with Caller Identification service provided by your local
CALLER ID SET UP Programming Local Area Codes The Display Dial feature allows you to dial numbers recorded in your Call History with a single button press. (See “Display Dial” in the CALLER ID FEATURES section of this manual.) To use this feature, you need to program one or more area codes, so that the telephone knows whether to dial an area code or “1” as part of the number. You must program your home area code in order for Display Dial to work correctly.
CALLER ID SET UP Turn Off Caller ID with Call Waiting If you don’t have Caller ID with Call Waiting service, you can turn this feature off (the phone comes with the feature on). 1 Press U. 2 Use the softkey to select NEXT. 3 Use the softkey to select SETUP. 4 Select NEXT until the screen displays CIDCW:ON. 5 Select CHANGE. The screen displays CIDCW:OFF. 6 Press U to exit or select NEXT to go to the next feature. Call List Options You can customize how the phone stores call information.
CALLER ID FEATURES New Call Indicator The handset screen displays NEW CALL when showing unreviewed call information as you scroll through the call history. Call Announce This phone allows you to record a personalized announcement to be played from the speaker at the base each time a call is received from a telephone number you select. For example, you could record an announcement to say “Mom and Dad” each time you receive a call from your parents’ telephone number.
CALLER ID FEATURES Reviewing and Deleting Call Announcements 1 2 3 4 5 Press the following combination of keys and softkeys: U, NEXT, DIRECTORY, ANS SYS, LOCAL, and REVIEW. Use the + and - keys to select the announcement you want. Select OPTION.
CALLER ID FEATURES Display Dial As you review the Call History, you can dial a displayed phone number by pressing D. NOTE: If you try to use the Display Dial feature, but your call cannot be completed unless you dial “1” before the number, follow the steps below: 1 Press + or - to locate the number you want to call. 2 Press U. 3 Use the softkey to select OPTION. 4 Select DIAL 1+. Removing Call Records from History Removing a Specific Call Record 1 Press + or - to scroll to the record you want to remove.
TELEPHONE MEMORY You can store 20 telephone phone numbers and names. The telephone memory works with the Caller ID features Memory Match and Priority Ring. When you receive a call from a number you’ve stored in memory, the screen displays the name information as you’ve stored it, not as the service sends it (for example, “MOM AND DAD”). Additionally, the phone alerts you to calls from priority numbers you’ve stored in memory with a special Priority Ring.
TELEPHONE MEMORY Storing a Name with a Number 1 2 3 4 Follow steps 1–5 under “Storing Numbers in Memory.” Use the keypad to enter a name. To enter the first letter on a key, press the key once. To enter the second letter on the key, press the key twice. To enter the third or fourth letter on the key, press the key three or four times. (To enter subsequent letters from the same key, select SPACE once to move the cursor. Select SPACE twice to insert a space.
TELEPHONE MEMORY Storing a Number Just Dialed in Telephone Memory 1 2 3 Press U. Select the following softkeys in sequence: NEXT, DIRECTORY, MEM, ADD, and REDIAL. Follow Steps 5–7 under “Storing Numbers in Memory.” Replacing a Stored Number You can replace a stored number by storing a new number in its place. Priority Ring Numbers When you store a number in memory, you can label it so that when a call is received from that number, the handset alerts you with a special ring that this is a priority call.
TELEPHONE OPERATION AT THE BASE Answering a Call To answer using the speakerphone, press K on the base. The speaker light goes on and the call is connected. To end the call, press K again. Speakerphone Volume Control Press + to increase speakerphone volume. Press - to decrease volume. Mute Mute allows you to hear your caller, but prevents the caller from hearing you. To activate the Mute feature, press m, then select MUTE while on a call. The MUTE light on the base goes on and the screen displays MUTE.
OPERATING RANGE This cordless telephone answering system operates at the maximum power allowed by the Federal Communications Commission (FCC). Even so, the handset and base can communicate over only a certain distance— which can vary with the locations of the base and handset, the weather, and the construction of your home or office. For best performance, make sure the base antenna is fully upright, as shown in the INSTALLATION section of this manual.
ANSWERING SYSTEM SET-UP Turning the System On/Off The answering system must be on in order to use any answering system functions. When the answering system is on, the Message Counter is on (a steady or flashing display). To turn the answering system on, press O on the base. The system announces “The machine is on.” To turn the answering system off, press O again. The system announces “The machine is off.
ANSWERING SYSTEM SET-UP Announcement Options Before using this answering system, you can record an announcement (up to three minutes long) that callers will hear when the system answers a call. When you record your announcement, make sure you indicate who has been assigned each mailbox, and that callers should press 1 or 2 to access the appropriate mailbox. For example: “Hello. You’ve reached Meadowlark Nursery. To leave a message for Ms. Arbor, press 1. To leave a message for Mr. Cardinal, press 2.
ANSWERING SYSTEM SET-UP Recording Your General Announcement 1 2 3 4 5 To If the announcement you want to record is the currently selected announcement (A, B or AO) go to Step 2. If not, select the announcement by following Steps 1–4 in “Selecting Your General Announcement,” then go to Step 2 below. Press C. Press A. When the system prompts you, begin recording an announcement. Your announcement can be up to three minutes long. Speak in a normal tone of voice, about nine inches from the microphone.
ANSWERING SYSTEM SET-UP Setting Up Caller Specific Outgoing Announcements 1 2 Access the announcement directory by pressing the following key and softkeys in sequence: U, NEXT, DIRECTORY, ANS SYS, and then OUTGOING. Select SETUP. The screen displays the number of the announcement on the first line and shows ENTER NUMBER: on the second line.
ANSWERING SYSTEM SET-UP Reviewing and Deleting Caller Specific Outgoing Announcements 1 2 3 4 Press the following combination of keys and softkeys: U, NEXT, DIRECTORY, ANS SYS, OUTGOING, and REVIEW. Select OPTION.
ANSWERING SYSTEM SET-UP Ring Select and Toll Saver Use Ring Select to select how many times the phone will ring before the system answers a call. Set for 1 to 7 rings, or set to SA for Toll Saver (Ring Select is preset to 4). When you set the system to SA, the system answers after four rings when you have no new messages, and after two rings when you have new messages. 1 Press C. 2 Press and release u until you hear “Number of rings…” The Message Counter displays the current Ring Select setting.
ANSWERING SYSTEM SET-UP Priority Call Signal When a caller enters the Priority Calling Code from a touch tone phone, the system beeps loudly to alert you that you have a priority call. You’ll need to provide select callers with the Priority Calling Code (preset to 999), in order for them to use this feature. 1 Your caller dials your telephone number from a touch tone phone. 2 When the announcement begins to play, your caller can enter the Priority Calling Code. 3 The system beeps three times, then pauses.
ANSWERING SYSTEM OPERATION AT THE BASE Answering Calls When you’ve selected Announcement A or B and turned the system on, the caller hears the announcement you recorded, followed by a beep. During the announcement, callers can press 1 or 2 to select a mailbox, or they can wait for the beep to leave a message in Mailbox 1. A caller can leave a message up to three minutes long.
ANSWERING SYSTEM OPERATION AT THE BASE Listening to Your Messages As the system plays back messages in a mailbox, the Message Counter displays the number of the message playing. Before playing each message, the system announces the day and time the message was received. After playing the last message, the system announces “End of messages.” Play all messages in a mailbox Press and release the appropriate l button. If you have no messages in that mailbox, the system announces “No messages.
ANSWERING SYSTEM OPERATION AT THE BASE Saving Messages The system saves your messages automatically until you delete them, and can store approximately 12 minutes of messages, memos and announcements (up to a maximum of 99 messages). When memory is full, or the maximum number of messages is recorded, the Message Counter flashes an F. You’ll need to delete messages to make room for new ones.
ANSWERING SYSTEM OPERATION AT THE BASE Recording a Memo You can record a memo to be stored as an incoming message. The memo can be up to three minutes long, and will be played back with other messages. 1 Press m on the base. Both mailbox lights blink rapidly. 2 Press a l button to select a mailbox for the memo. After the beep, speak toward the microphone. The Message Counter displays the length of your memo. 3 To stop recording, press S.
ANSWERING SYSTEM OPERATION AT CORDLESS HANDSET OR TOUCH TONE PHONE This cordless answering system allows you to retrieve messages and access other features even when you are away from your home or office. Additionally, you can use the cordless handset to access answering system features when you are within range of the base. Whether you are using the cordless handset or calling from a touch tone phone, you press the same buttons. The only difference is the way you connect with the answering system.
ANSWERING SYSTEM OPERATION AT CORDLESS HANDSET OR TOUCH TONE PHONE Remote Access Commands Playing messages 1 2 3 Connect with the answering system. After the two beeps, wait four seconds. The system plays the messages in Mailbox 1 — OR — Press 1, then enter a Mailbox number (1 or 2), to play all messages in that mailbox — OR — Press 2, then enter a Mailbox number (1 or 2), to play all new messages in that mailbox To repeat a message, press 4 while the message is playing.
ANSWERING SYSTEM OPERATION AT CORDLESS HANDSET OR TOUCH TONE PHONE Call Screening You can use the cordless handset to listen to callers as they leave messages. You can speak to a caller by pressing P. To monitor a call: 1 If the handset is away from the base, press a. 2 To end monitoring without taking the call, press a or put the handset in the base. Changing Outgoing Announcement 1 2 3 4 Connect with the answering system. Press * 7. The system beeps to signal that it’s ready to accept a command.
ANSWERING SYSTEM OPERATION AT CORDLESS HANDSET OR TOUCH TONE PHONE) Recording a Memo 1 2 3 Connect with the answering system. Press #, then enter the number of the mailbox where you want the memo recorded, and begin speaking after the beep. Press 5 when you are finished. Setting The Clock 1 2 3 4 5 6 7 Connect with the answering system. Press * 8. You will hear the current day, followed by “To change, press 6 or 4. To change the hour, press 8.” Press 4 to move back a day, or 6 to move forward a day.
ANSWERING SYSTEM OPERATION AT CORDLESS HANDSET OR TOUCH TONE PHONE Changing Settings 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Connect with the answering system. Press * 9. You will hear “To listen to settings, press 9,” followed by two beeps. Press 9. You will hear the currently selected announcement, followed by “To select a different announcement, press 6 or 4.” Press 6 or 4 to change the selected announcement. Press 9 to save the setting.
HANDSET BATTERIES Charging the Handset Battery Pack The handset batteries need charging when: • The handset beeps four times when you press P. • The low battery symbol is visible on the display on the handset. • The phone does not respond when you press P and no lights go on. Place the handset in the base so the CHARGING light goes on. The batteries will be fully charged in four hours.
BASE UNIT BACK-UP BATTERIES Replacing the Base Power Reserve Batteries The base unit back-up batteries need to be replaced when the PWR RESERVE BATT LOW light on the base flashes when the phone is on. 1 Turn the base unit over. (Remove the wall bracket if the phone is wall-mounted.) 2 Open the battery compartment door. 3 Remove the old batteries. 4 Insert four new AA batteries as indicated by the diagram in the compartment. 5 Close the battery compartment door.
SIGNALS AND DISPLAYS Audible Signals Sound: Meaning: Long ringing Incoming call Single beep Valid button press Three-part tone Page Repeating three-part tone Handset locator Two short beeps Handset is out of range Four short beeps Low battery Long buzzing tone Error—unsuccessful action Series of ascending tones Action has been successful Message Window Displays: When: CL You need to reset the clock PH The phone is in use –– System is taking a call or responding to remote access 0 –
IN CASE OF DIFFICULTY If you have difficulty operating this phone, try the suggestions below. If you still have trouble, call 1 800 722–9125. If the phone does not work at all, check these items first • • • • • • Make sure the power cord is plugged into the base and an electrical outlet not controlled by a wall switch. Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack.
IN CASE OF DIFFICULTY If you have no dial tone Check all the previous suggestions. If you still do not hear a dial tone, disconnect the phone and try another phone in the same jack. If there is no dial tone on that phone either, the problem is probably in your wiring or local service. Call your local telephone service company. If you hear noise or interference when using the phone • • • • You may be out of range. Move closer to the base. Press h to change to another of the 25 channels available.
IN CASE OF DIFFICULTY If you hear noise in the handset and the buttons don’t work The base unit and handset might not be set to the same security code. Place the handset in the base for at least 15 seconds to reset the security code. If speakerphone conversation sounds distorted After the phone is powered up, the speakerphone initializes for about 10–15 seconds the first time it is used. Conversation should be clear after this.
IN CASE OF DIFFICULTY If the system does not respond to remote commands from a remote touch tone phone • • • • Make sure you are calling from a touch tone phone. When you dial a number, you should hear tones. If you hear clicks instead, the phone is not a touch tone telephone. The answering system may not detect the Remote Access Code while your announcement is playing. Try waiting until the announcement is over before entering the code. Make sure you enter your Remote Access Code correctly.
IN CASE OF DIFFICULTY The caller’s name or phone number is not displayed during Call Waiting • • • • Make sure you subscribe to combined Caller ID with Call Waiting service. If you subscribe to the combined service, make sure you have this feature turned on. (See “Turn Off Caller ID with Call Waiting” in the CALLER ID section of this manual for directions on checking the status of this feature.) The screen will not display the call information if someone is on an extension phone.
2 Cordless Digital Answering System Speakerphone 7720 Connect with answering system 1 Dial telephone number and wait for system to answer. 2 Enter Remote Access Code. 3 After the system beeps twice, enter a command from the other side of this card. Your Remote Access Code __________. (The preset code is 500.) © 1998 Philips Consumer Communications L.P. All rights reserved. Printed in Mexico.
Play all messages in mailbox 1, then mailbox number Play new messages in mailbox 2, then mailbox number Save messages Hang up Delete message being played 3 Delete all messages in mailbox 3, then mailbox number after you hear “End of messages” Repeat 4 Stop playback 5 Skip message 6 Change announcement * 7, after beep, press 5 to end Review day/time setting 8 Change day/time setting *8 Review settings 9 Change settings Review on/off status *9 0 Change on/off status *0 Voice Help Men
