ffffffffffffffffffffffffffffffffffffff 585-223-610 April, 1991 DEFINITY Manager IV Planning and Implementation
ffffffffffffffffffffffffffffffffffffff TO ORDER COPIES OF THIS DOCUMENT CALL: AT&T Customer Information Center (800) 432-6600 In Canada: (800) 255-1242 WRITE: AT&T Customer Information Center 2855 North Franklin Road P.O. Box 19901 Indianapolis, Indiana 46219 For more information about AT&T documents, see Business Communications Systems Publications Catalog (555-000-010) TRADEMARK NOTICES DEFINITY, Dimension, OPEN LOOK and Quorum are registered trademarks of AT&T.
change pages - 1/92 CONTENTS 1. ABOUT THIS MANUAL bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb USING THIS MANUAL ………………………………………………………………………………i Implementation Timeline …………………………………………………………………………ii SECTION SUMMARY…………………………………………………………………………………ii 1.
change pages - 1/92 TASK 3. THE FINAL CONFIGURATION ………………………………………………………2-17 Configuration Output …………………………………………………………………………2-17 Defining Product Access Port Configuration …………………………………………………2-17 Minimum Modem Equipped Port Requirements ………………………………………………2-20 Manager IV Ports and Cabling Requirements …………………………………………………2-20 Reviewing the Contract ………………………………………………………………………2-26 The Manager IV Implementation Agreement …………………………………………………2-27 TASK 4.
change pages - 1/92 Security of Database Synchronization …………………………………………………………4-6 Forms for Change Control ………………………………………………………………………4-6 System Administrator Responsibilities Regarding Change Control ……………………………4-7 APPENDIX A.
ABOUT THIS MANUAL bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb This manual provides information about both planning for and implementation of DEFINITY * Manager IV. The manual is written primarily for the DEFINITY Manager IV Implementation Team, the group formed by the AT&T Account Executive after a customer has made a commitment to purchase Manager IV.
Implementation Timeline The activities that occur during the implementation process are represented on an Implementation Timeline in Appendix A of this manual. The timeline provides an overall picture of the process and can be used by the Project Manager to develop an implementation schedule. The timeline clearly depicts the activities that run concurrently and those that are dependent upon completion of another activity. Appendix A also includes a responsibility chart.
following topics: d Manager IV related hardware d Manager IV training courses d Manager IV related documentation d Manager IV activity durations (for scheduling) d Activity Responsibility List d Manager IV Implementation Timeline d Input Parameter Worksheet and Data Collection Forms.
change pages - 6/92 1. UNDERSTANDING DEFINITY MANAGER IV bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb DEFINITY Manager IV is a powerful and complex management tool that requires careful and thorough planning. The successful implementation of Manager IV relies upon the proper assembly and distribution of a variety of specialized information and resources.
change pages - 6/92 Utilities: Allows a Manager IV user to access a group of basic commands from any level of the Manager IV hierarchy. The utilities application enables a Manager IV user to connect to the product and display errors, ports, service request results, scheduled entries and to escape into the shell. Once in the shell, a user can perform any UNIX command. Terminal Change Management (TCM): TCM provides a systematic and centralized way to maintain and update your terminals and attendant consoles.
change pages - 6/92 discussed in Section 2, "Manager IV Planning And Implementation Tasks." Before placing the order, the AT&T representatives on the Implementation Team must conduct a site review and a system assurance review. The purpose of the site review is to make sure that the physical requirements of the hardware and the needs of the people running Manager IV have been adequately considered.
change pages - 6/92 data needed to complete the planning and implementation processes and for supervising the receipt, storage, and security of the Manager IV hardware. Additional customer representatives may also be included on the Implementation Team at the customer’s discretion. For example, if the Manager IV processor will be administered by the customer’s data processing organization, a representative of that organization should be on the Implementation Team.
change pages - 6/92 TRAINING REQUIRED FOR IMPLEMENTATION TEAM bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb In order to serve effectively on the Implementation Team, each member needs to have the requisite technical knowledge. These requirements are summarized for standard and custom system configurations in Table 1-1. Table 1-1.
change pages - 6/92 2. PLANNING AND IMPLEMENTATION TASKS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Once a customer has made a commitment to purchase DEFINITY Manager IV software, numerous activities take place to properly plan and implement the Manager IV system. This manual divides the planning and implementation process into five stages, and groups the activities into "tasks.
change pages - 6/92 Project Manager/SIM Develop a project plan and an implementation timeline with milestone dates, and review the project plan with the customer. Account Team d Review the configuration (including peripherals) and submit the order via Delivery Order and Support System (DOSS). d Order one copy of the Manager IV Planning and Implementation Manual from the Customer Information Center (CIC) and provide this copy to the customer when the contract is signed.
change pages - 6/92 BCS Participate in the project meeting. Verify the equipment room, review the configuration including peripherals, and clear blowback audits. The BCS must also coordinate DOSS order numbers, the OPS order, transport facilities order, Service Price Element (SPE) order, and time reporting with the project manager. TRC Design Support Specialist provides disk slicing information. TSC Participate in the project meeting.
change pages - 6/92 Overview of Planning Responsibilities The following charts illustrate the steps necessary to obtain a "Preliminary Cost Estimate" or a "Firm Quote" for a Manager IV system. Figure 2-1.
change pages - 6/92 Figure 2-1 (continued).
change pages - 6/92 TASK SUMMARY FOR FIRM ORDER ACTIVITY bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Implementation activities involve both the Implementation Team members and the customer.
change pages - 6/92 TASK 1. CONFIGURING A MANAGER IV SYSTEM bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb NONCOMPLIANCE WITH THE GUIDELINES IN THIS DOCUMENT AND/OR THE FAILURE TO OBTAIN A BUSINESS ASSURANCE REVIEW WILL PLACE ALL LIABILITIES FOR CONTRACTUAL NONCOMPLIANCE UPON THE BRANCH MANAGER. The first task the Implementation Team must accomplish is to accurately fill out the Input Parameter Worksheet to determine the best configuration for the customer.
change pages - 6/92 Input Parameter Worksheet Fields The entries made in the Input Parameter Worksheet Fields are used for input to DOSS to determine a site’s required hardware configuration. The configuration is directly dependent upon the entered parameters; therefore, it is important that you supply the most accurate customer data. In order to obtain a pre-sale configuration and Business Assurance Review, all fields on the Worksheet must be filled in.
change pages - 6/92 Table 2-1.
change pages - 6/92 Trunk Information The configuration requires that the number of trunks and trunk groups to be administered by the FM application is supplied. The parameter breakdown is as follows: d Total FM Trunks—Number of trunks totaled over all System 85, Generic 2.1, 2.2, and DIMENSION FP8 switches. Up to 12,000 trunks may be allocated per switch, although only a small portion may be assigned to working stations.
change pages - 6/92 DOSS Configuration Assumptions The AT&T Online Delivery Operations Support System (DOSS) Manager IV configurator can be used for a Preliminary Cost Estimate to configure systems that fall within the following guidelines; however, all designs must be approved by the Technical Response Center (TRC). d A client’s requirements are for a system that will support less than 32,000 stations, and less than 12,000 trunks. d Administration is spread over 21 business days per month.
change pages - 6/92 Custom Systems Group Configurations A request for a Manager IV configuration must be processed by the Custom System Group if a client’s requirements include Special Development (SDs) or if custom software is under consideration for or already exists on any switch to be supported by Manager IV. If a custom configuration is necessary, the exact equipment configuration will be provided through the AT&T Custom Systems Group.
change pages - 6/92 3B2-600 and 6386S Processor Capabilities The AT&T 3B2-600 and the 6386S are the host processors used with Manager IV. The capacity and performance of Manager IV depends on your specific switch/network configuration. A computer-assisted configuration process is required to consider all specific details, however some examples of Manager IV capacity and performance characteristics for both the 3B2-600 and the 6386S, are described in Table 2-2.
change pages - 6/92 TASK 2. SCHEDULING MANAGER IV ACTIVITIES bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb NONCOMPLIANCE WITH THE GUIDELINES IN THIS DOCUMENT AND/OR THE FAILURE TO OBTAIN A BUSINESS ASSURANCE REVIEW WILL PLACE ALL LIABILITIES FOR CONTRACTUAL NONCOMPLIANCE UPON THE BRANCH MANAGER. Along with placing an order for the required Manager IV software and hardware, various activity scheduling must occur to prompt a successful Manager IV installation.
change pages - 6/92 d DOSS orders (all screens relating to the processor, software, peripherals, and critical dates). d Implementation schedule (activities checklist from the Manager IV Planning and Implementation Manual, a critical milestone checklist of all Manager IV activities, or Gant chart utilizing Timeline software). Please provide regular updates to this document.
change pages - 6/92 Scheduling a TRACS Blowback For each System 85, Generic 2.1, Generic 2.2, and DIMENSION FP8 switch in the customer’s network, a copy of the switch tape must be made by an AT&T Services Technician and sent to Software Technical Support (STS) Group. STS will use the Translation, Recovery, Addition, and Correction System (TRACS) data center to convert the switch data to the Manager IV format so that Manager IV can be initialized. CAUTION: The TRACS process is critical to scheduling.
change pages - 6/92 TASK 3. THE FINAL CONFIGURATION bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb NONCOMPLIANCE WITH THE GUIDELINES IN THIS DOCUMENT AND/OR THE FAILURE TO OBTAIN A BUSINESS ASSURANCE REVIEW WILL PLACE ALL LIABILITIES FOR CONTRACTUAL NONCOMPLIANCE UPON THE BRANCH MANAGER. When the initial configuration is received, various activities must be performed in order to obtain the final sales contract. 1. Configuration Review.
change pages - 6/92 The process of the Manager IV Port Configuration to be described starts when the DOSS output containing the port assignment information is received. The following steps are taken to assign, install, and set up the communication ports that are used for product access. The Manager IV Port Configuration form is involved in each of these steps. The involvement is either adding new information to the form, or using the information that has been added to the form in the previous steps. 1.
change pages - 6/92 Communication Port Assignment Standards Communication port assignment rules have been developed to standardize port use on the 3B2-600 Manager IV processor. While the following table provides recommended port assignment rules, port assignments at a particular installation may vary due to other co-resident applications. Table 2-3.
change pages - 6/92 Minimum Modem Equipped Port Requirements The following table (2-4) lists the minimum number (6) of modem equipped ports necessary to support a Manager IV configuration. Table 2-4.
change pages - 6/92 The equipment requirements for the system side are as follows: d PEC 2224 CEO modem (includes power transformer) d H6000-294 Group 1 Null Modem cable d PEC 2169-002 Z3A2 ADU (see Z3A Asynchronous Data Unit Product Manual 555-401-708) d PEC 2169 ADU power consisting of 2012D power transformer, 248B adapter, 400B2 adapter, and D6AP-87 power cord d PEC 2750-A30 451A adapter d PEC 2750-07G D8W-87 cords (3) d PEC 2750-DO8 103A connecting block (2) Figure 2-2 shows the dial access connection
change pages - 6/92 d Manager IV Alarm Ports Dial-out asynchronous ports are also required for the critical function of reporting Manager IV troubles to the TSC. Software alarms are reported from the Manager IV application via the SMALARM dial-out port. Only the SMALARM port is indicated on the configurator output, while the hardware alarm reporting is shared with the remote console port via the AIC port connections.
change pages - 6/92 Additional Equipment. A pooled-modem board must be ordered and installed at each System 75 switch administered by Manager IV. Wiring Scheme. Figure 2-3 illustrates the wiring schemes —including cables, modems, and jacks required for each dial-out asynchronous port for the 3B2-600 and the 6386S WGS.
change pages - 6/92 Modem and Cable Requirements.
change pages - 6/92 Wiring Scheme. Figure 2-4 illustrates the wiring schemes for both the 3B2-600 and the 6386S WGS processors for remote service and user access. They include cable and modem requirements for dial-in asynchronous ports. 3B2 Asynchronous Port 6386S Asynchronous Port 3B2 Modular Cord 2725-16X 3B2 ACU Modem Adapter 2750-C10 6386 Modular Cord 37776, 37778, or 37780 6386 ACU Modem Adapter 37786 Dial-In 2224 CEO Modem Dial-In 2224 CEO Modem Figure 2-4.
change pages - 6/92 3B2 or 6386 Local Asynchronous Port 3B2 or 6386S† Modular Cord 3B2 or 6386S Modem Adapter* Terminal or Printer † for the 3B2: 2725-16x modular cord; for the 6386S use 37776, 37778 or 37780 modular cord * If terminal or printer is equipped with RS232C interface, for the: d3B2: use 2750-C/09 (modular-to-25 pin male RS232C adapter) or 2750-C12 (modular-to-pin female RS232C adapter. d6386S: use the 37782 (modular-to-25 pin male RS232C adapter). Figure 2-5.
change pages - 6/92 The Manager IV Implementation Agreement The Manager IV Implementation Agreement provides the customer with an understanding of the responsibilities of AT&T and the customer in the Manager IV installation process and ongoing administration of the system at the time the contract is signed. It also specifies the acceptance tests that will be performed at the system turnover.
change pages - 6/92 TASK 4. PLACING A MANAGER IV ORDER bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb NONCOMPLIANCE WITH THE GUIDELINES IN THIS DOCUMENT AND/OR THE FAILURE TO OBTAIN A BUSINESS ASSURANCE REVIEW WILL PLACE ALL LIABILITIES FOR CONTRACTUAL NONCOMPLIANCE UPON THE BRANCH MANAGER.
change pages - 6/92 Customer Responsibilities and Expense The customer is responsible for the expense of and placing an order for the following materials: d RJE Software–SSI/RJE Emulator d Switch or private communication lines for all communication links d Cartridge Tape Storage d Printer paper d For the 3B2-600: 60MB Tape Cartridges or 9 Track Tapes For Backups d For the 6386S: 120MB Tape Cartridges or optional 125MB Streaming Tapes.
change pages - 6/92 Once the initial Manager IV software installation is completed, customers are eligible for a credit if they were to change to a larger Manager IV licensing agreement from a smaller port capacity. The credit towards the purchase of the larger port capacity is equal to the initial software license. The credit should be requested through the Special Bids Group.
change pages - 6/92 TASK 5. PREPARING THE CUSTOMER FOR INSTALLATION bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb NONCOMPLIANCE WITH THE GUIDELINES IN THIS DOCUMENT AND/OR THE FAILURE TO OBTAIN A BUSINESS ASSURANCE REVIEW WILL PLACE ALL LIABILITIES FOR CONTRACTUAL NONCOMPLIANCE UPON THE BRANCH MANAGER.
change pages - 6/92 d 25 seconds per entry for trunk group information d 60 to 90 seconds per entry for user information d 2 to 3 minutes per product for product information The input time for change control data must also be accounted for Terminal Change Management (TCM) and Facilities Management (FM) transactions, which may vary from a few seconds to somewhat over one minute per station or facility, depending on the complexity of the change and the type of set being changed.
change pages - 6/92 d Supervises the performance of equipment adds, moves, and changes. d Schedules Manager IV hardware and software maintenance with AT&T, the custom processor vendor (if applicable), and the user community as required for both normal maintenance and installation of engineering changes/additions/deletions.
change pages - 6/92 their normal duties. In such cases, additional personnel should be designated and trained to provide backup in the event that primary application users are not available. d Requirements for staffing normally are much higher during pre-cut and immediate post-cut periods. Consideration should be given to the hiring of temporary clerical staff to assist application users with the input of change control data and non-switch data during these periods.
change pages - 6/92 d Analyzes and corrects errors (database synchronization) d Administers network access: — Facilities Restriction Levels (FRLs) — Authorization Codes. d Produces FM General and World Class Routing reports. | Recommended Number d One per system. Telecommunications Technician If the customer intends to move telecommunications equipment (move terminals from office to office, install new terminals, equipment, and so on), one or more technicians will be needed.
change pages - 6/92 AT&T provides Manager IV training for two of the customer’s personnel. The customer is provided with a modular course which comprises five (5) days of classroom instruction. d Due to the sophistication of Manager IV, AT&T Services personnel and members of the Implementation Team must receive training for Manager IV in the following areas: Manager IV installation, maintenance, system administration, and Manager IV application user training.
change pages - 6/92 DEFINITY Manager IV Maintenance Software maintenance support during those times not covered by the warranty may be obtained by the purchase of a maintenance contract. The customer will also want to consider a maintenance contract to cover the system after the warranty has expired. A maintenance contract typically runs for one year and is renewable. The four maintenance options available for Manager IV software support are explained below.
change pages - 6/92 Preparing the Physical Site After the Manager IV applications have been selected and the required hardware configuration is determined, the Systems Consultant, the Manager IV System Administrator and the customer’s buildingfacilities manager must determine the actual locations to be converted or constructed for Manager IV usage.
change pages - 6/92 Local Switch Housing Manager IV supported switches are designed for installation in an equipment room, and to operate in a wide range of environmental conditions. Space requirements, and environmental factors can be found in the switch System Description reference manuals. Switch Security. To ensure that the Manager IV database remains synchronized with the switch databases, Manager IV requires special security measures for the network switches.
change pages - 6/92 Miscellaneous Considerations When selecting an equipment room design, especially for clients who are installing a Manager IV system in a new location or branch office, make sure the hardware delivery is not restricted due to factors that are beyond your control. For example, ongoing construction, incomplete rooms, or other "new building" factors such as inoperable elevators, doors too narrow for the equipment, etc.
change pages - 6/92 Data Planning And Gathering Processes performed by Manager IV applications required switch data as well as non-switch or Manager IV-specific data. Non-switch data includes: d Customer DOSS/OPS Order d Structures such as Account IDs, which must meet both the customer’s organizational needs and Manager IV’s d Extension user location and organization information d Set attributes such as color and mount (wall or desk).
change pages - 6/92 TASK 6. MONITORING THE IMPLEMENTATION PROCESS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb NONCOMPLIANCE WITH THE GUIDELINES IN THIS DOCUMENT AND/OR THE FAILURE TO OBTAIN A BUSINESS ASSURANCE REVIEW WILL PLACE ALL LIABILITIES FOR CONTRACTUAL NONCOMPLIANCE UPON THE BRANCH MANAGER. There are many installation activities that must take place prior to installing the Manager IV software.
change pages - 6/92 On custom configurations, the ordered configuration will always be prefaced with a cover sheet (see the following sample) that summarizes the configuration’s capacity and restrictions (if any). The "Comments" section of this sheet is the minimal entry for the SITELOG file. It represents the agreed-upon capacity limits and restrictions under which Manager IV must be installed and operated.
change pages - 6/92 3. DATA REQUIREMENTS FOR DEFINITY IV bMANAGER bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb One of the most important and time consuming post-order implementation tasks is the data planning and gathering outlined in Task 6. This manual provides initialization data collection forms to facilitate and organize the data-collection tasks. This section details the data collection process and describes the forms to be used to record non-switch or Manager IV-specific data.
change pages - 6/92 Standard Transaction Forms Standard transaction forms closely resemble routine Manager IV administrative transaction screens. Some of the command paths for initialization procedures may differ from the command paths of routine transactions. Bulk Initialization Forms Initialization of non-switch data in the DEFINITY Manager IV database is expedited through the use of bulk transactions.
change pages - 6/92 SYSTEM ADMINISTRATION DATA REQUIREMENTS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb There are three initialization forms listed below that must be completed for all software configurations. The forms can be found in Appendix D.
change pages - 6/92 of the Manager IV order). The Implementation Team is responsible for providing AT&T Services with this completed form immediately before the installation of the Manager IV system. Corporation Information In order for Manager IV to operate correctly, the customer’s name and associated network information must be entered into the Manager IV database. If network switches are under different company names, this information must also be provided.
change pages - 6/92 Product Definition Form# sa3 The Product Definition Form must be used to collect product access information. Each two-page form accommodates one product. The Implementation Team is responsible for providing these completed forms to AT&T Bell Laboratories Services immediately prior to Manager IV installation. For an explanation of every field, refer to the DEFINITY Manager IV Installation, Initialization, and Maintenance Manual . 3.
change pages - 6/92 TCM DATA REQUIREMENTS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Most of the data required to set up the Terminal Change Management (TCM) area of the Manager IV database is provided through the Translation, Recovery, Addition, and Conversion System (TRACS) data center. However, there are two types of data not provided by TRACS that can be collected by the customer: office equipment inventory data and set-attributes data.
change pages - 6/92 4. MANAGER IV PROVISIONING bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb This section provides an in-depth discussion of the process by which switch translation data needed for the Manager IV database is translated by AT&T Translation, Recovery, Addition, and Conversion System (TRACS) data center.
change pages - 6/92 AUTOMATIC LOAD OF NON-SWITCH DATA bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb When a new System 85 and Generic 2.1 or Generic 2.2 switch is being administered, the customer must input non-switch data into TRACS. Some of the non-switch data entered for TRACS is required for the Manager IV database. To reduce the customer’s input effort during a Manager IV initialization, Manager IV can automatically load the shared non-switch data into the Manager IV database.
change pages - 6/92 2. Manager IV stores the TRACS non-switch data in four categories: extension-user, set, jack, and equipment. Each of these categories has a field from the TRACS non-switch data that is used as a "key" to store the information in the Manager IV database.
change pages - 6/92 DATA SYNCHRONIZATION bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Database synchronization is the state where the Manager IV database accurately reflects the administered switch database. It is one of the most important aspects of the entire Manager IV provisioning process. The key to achieving synchronization between the Manager IV database and the administered switch(es) is adept planning in the timing of the Manager IV cut dates.
change pages - 6/92 Sending The Switch Tape To STS Group Once the FSAC receives the Tape Retrieval Request Form and DOSS order (as described above), an FSO technician must make a copy of the switch(es) translations tape(s). The FSAC then sends the tape(s) and the Tape Retrieval Request Form to: STS Group 1400 West 122 Avenue Suite 110 Denver, CO 80234 Processing the Switch Data Through TRACS (First Pass) The STS Group uploads the switch data onto the TRACS system and processes it.
change pages - 6/92 If changes are made to the switch during the freeze period, it is vital that these changes be diligently tracked, recorded, and input by the customer immediately after Manager IV has been fully initialized and turned over to them by the installing technician. The installation process is complete only after the change control data has been entered into the Manager IV database.
change pages - 6/92 System Administrator Responsibilities Regarding Change Control During the change control data input period, the Manager IV System Administrator plays a key role in supervising the clerical input process. The System Administrator remains available to answer any questions that the input clerks may have, and to interface between the input-processing group and the rest of the customer’s organization. 4.
change pages - 6/92 APPENDIX A. IMPLEMENTATION SCHEDULING bAIDS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb This appendix provides: d Manager IV Scheduling Guidelines —Defines the Implementation Timeline in terms of steps and activities. d Implementation Timeline —A chronological outline of the activities for the post switch cut turnover of Manager IV. The timeline can be used by the Project Manager/SIM as a model for creating a sitespecific implementation schedule.
change pages - 6/92 d Document "change control" plan. d Account Team orders a copy of the Manager IV Planning and Implementation Manual for the customer. d Order documentation and customer training. d Verify peripheral configuration and connectivity. d Order all required communication lines and modems. d The customer’s System Administrator should have completed all recommended training during this period. d Verify equipment room readiness. d Verify MOJ date of equipment.
change pages - 6/92 This activity must be clearly defined and documented in the timeline and project plan. It is imperative that the Project Manager/SIM monitor and coordinate this activity with the processor peripheral install. d Project Manager/SIM directs Services to do "run tape" and mails tape to STS. d Project Manager/SIM review "change-control." d STS uploads switch tape into TRACS. d On existing switches, STS will return an audit listing to the Project Manager.
change pages - 6/92 Manager IV Planning and Implementation Timeline New Switch Cutover Existing Switch . . .. . .. . .... .. .. . . .... . . .. . .. . .... .. .. . . .... Switch Stabilizes > 30 DAYS . . .. . .. . .... .. .. . . .... TRC Manager IV Sale Contact Signed . . .. . .. . .... .. .. . . .... DOSS Order(s) In System Project Manager/SIM Spec Install Host Terminals, Modems, etc.
change pages - 6/92 Run Tape on Switch #2 Changed Control Translation Freeze for Switch #1 First TRACS Run for Error Identification and Correction 5 DAYS 5 DAYS Switch #1 Translations Stable dReturn to field dRun tape on Switch and send to STS d Field & STS correct errors from 1st run d Account team and local services correct errors on switch tape 6 DAYS dPerform second audit 5 DAYS NODE 1 dDB Init Complete for 1st Switch d Errors Cleared d Full Back up Manager IV Turnover for Switch # 2 Repeat
change pages - 6/92 9. Services will repeat steps/activities 1 thru 8 for additional switches. All of the activities previously described must be repeated for each additional switch. Many of the preliminary activities during the "blowback" process may be done earlier in the timeline to insure that you meet the timeline dbinit activities; however, a prolonged "blowback" process can create a long period of "change control." The periods of change control should be minimized.
change pages - 6/92 Implementation Plan Responsibility/Activity List The following pages list the activities that must occur during the various implementation phases and correlates those activities with the person(s) responsible. Pre-Sale Stage bbbbbbbbbbbbbbbb Person(s) Responsible Implementation Activity Account Team d Analyze customer’s present network configuration and project future network growth.
change pages - 6/92 Pre-Sale Stage (continued) bbbbbbbbbbbbbbbbbbbbbbbbbbbbb Person(s) Responsible Implementation Activity Account Team (cont.) At the time of contract signing, the Account Team provides the customer with the "Manager IV Implementation Agreement" and "Manager IV System Acceptance Criteria" as well as the appropriate attachments. These documents will summarize key points of the planning and implementation process as well as provide clear statements of responsibility.
change pages - 6/92 Pre-Sale Stage (continued) bbbbbbbbbbbbbbbbbbbbbbbbbbbbb Person(s) Responsible Implementation Activity TRC (cont.) d If all capacities are in bounds, then proceed with a configuration for one Manager IV. d The TRC designer will review the DOSS configuration output reports to ensure the technical viability of the Manager IV design, including connectivity to switches and other equipment, and the ability of the configuration to meet customer performance requirements.
change pages - 6/92 Sale to Pre-Order Stage bbbbbbbbbbbbbbbbbbbbbbbbbb Person(s) Responsible Implementation Activity Project Manager/SIM d Develop project plan d Develop a timeline (with milestone dates) d Review project plan with customer d Develop cost-tracking procedures Account Team d Request Project Manager/SIM d Review configuration (include peripherals) d Submit order via DOSS d Order documentation d Schedule training d Work with customer to — Select System Administrator — Order backup tapes (cu
change pages - 6/92 Post b bbbbbbbbbbbbbbbbbb Order Stage Person(s) Responsible Implementation Activity Project Manager/SIM d Insure OPS order transmitted to TSC/FSAC d Insure Services training complete d Coordinate initialization scheduled with TSC (TSC-Manager IV Initialization Activity Request Form) — Initialization timelines for all switches d Conduct project meeting — Equipment room (include A/C and power) — Documentation is current — Training for Services, Account Team, System Administrator, Appl
change pages - 6/92 Post b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Order Stage (continued) Person(s) Responsible Implementation Activity Account Team d Participate in project meeting d Place DOSS orders for equipment and SPE 0304-csm d Review Engineering Spec (provided by the REC) d Review network design d Review milestone dates d Review maintenance requirements d Monitor custom surveys d Provide auto config input to project manager d Gathering data — Corporation add — Product add d Clear audits on blowback d P
change pages - 6/92 Post b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Order Stage (continued) Person(s) Responsible Implementation Activity CSSO/TSC d Participate in project meeting (when necessary) d Review Engineering Spec (Provided by REC) d Review OPS order d Review SPE 0304-csm d Review Project Manager/SIM’s initialization plan d Review trouble-reporting procedures with Project Manager/SIM. TRC d Design Support Specialist provides disk slicing output to Services. APPENDIX A.
change pages - 6/92 Post b bbbbbbbbbbbbbbbb MOJ Stage Person(s) Responsible Implementation Activities Project Manager/SIM Track Project Team Completion of: d Conduct project meetings d Review milestones d Publish status reports d Review post order stage activities d Review implementation schedule d Identify and report jeopardies d Request report on status of: — Blowback — Dates for blowback — Audits cleared — Manager IV blowback — Inventory review for Manager IV hardware tables.
change pages - 6/92 Post b bbbbbbbbbbbbbbbbbbbbbbbbbbbbb MOJ Stage (continued) Person(s) Responsible Implementation Activities Field Service Organization (FSO) d Participate in project meeting d Review inventory d Coordinate installation plan with TSC d Review physical hardware layout d Review Engineering Spec —inventory to include cabling and peripheral design d Install processor via DSO Technician d Install connectivity (prior to Manager IV) using Engineering Spec (provided by REC) — Cables — Modems —
change pages - 6/92 Post b bbbbbbbbbbbbbbbbbbbbbbbbbbbbb MOJ Stage (continued) Person(s) Responsible Implementation Activities FSO (continued) d Load Manager IV software (sminstall) d Input auto config inputs d Debug TRACS file d Spare circuit pack inventory d Input spare circuit pack inventory d Input change control (T&M) d Input maintenance changes (T&M) RTMC d Request Review with Account Team at MOJ TSC d UNIX Install d Sminstall (installation of the Manager IV software which configures disks and si
change pages - 6/92 Post b bbbbbbbbbbbbbbbbbbbb Cutover Stage Person(s) Responsible Implementation Activities Project Manager/SIM d Conduct post-cut meeting d Review budget and cost d Review implementation plan for open issues d Review all DOSS orders — Accuracy — Request additional orders — Verify all orders are passed d Final bill — Review d Publish trouble reports status at cutover d Monitor trouble reports until bill is paid.
change pages - 6/92 Post b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Cutover Stage (continued) Person(s) Responsible Implementation Activities System Administrator d System backups d SADM activities — Trouble reports d Terminal Change Management — Post-cut changes — Inventory d Facilities Management — FM change — Network Analysis — Reports. A-18dDEFINITY MANAGER IV PLANNING AND IMPLEMENTATION MANUAL dIssue 2.0 dRelease 1.
change pages - 6/92 DEFINITY MANAGER IV SYSTEM MANAGEMENT IMPLEMENTATION AGREEMENT 1. bSystem bbbbbbbbbbbbbbbb Installation The customer and AT&T agree to adhere to the implementation schedule that is identified on the Installation Timeline for DEFINITY Manager IV (Manager IV) (Attachment A). AT&T will provide the customer with updated implementation schedules as required, including all important target dates.
change pages - 6/92 The system administrator will attend the following required prerequisite and Manager IV specific training courses: Prerequisite Training aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa Introduction to UNIX and Shell Programming 3B2 Computer System Administration Switch training as appropriate: BASIC UNIX System Operation On Your 386 Computer - System 85 Switch Administration with Manager II - System 75 Administration - DIMENSION CAP with ECTS Private Network Administration Manager IV T
change pages - 6/92 2.
change pages - 6/92 Reviewed by: aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa (Customer Name) aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa AT&T aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa (Signature) aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa (Signature) aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa (Date) aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa (Date) Attachments mentioned in the above agreement can be found in the following parts of this manual: Attachment A Implementation Timeline & Acceptance Criteria in Appendix A Attachm
change pages - 6/92 DEFINITY Manager IV ACCEPTANCE CRITERIA This document describes a series of tests to check key aspects of DEFINITY Manager IV and material that AT&T will provide to the customer. A description of the specific tests and the output or results is identified. Upon completion of the identified series of tests, a printout that authenticates that these tests were completed and the results will be provided to the customer.
change pages - 6/92 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb AT&T Will Perform The Following Series of Tests To Check The bKey bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Aspects Of The DEFINITY Manager IV System: Category of Test aaaaaaaaaaaaaaa Purchased Software is Present DEFINITY Manager IV System Connectivity Database is Properly Sized DEFINITY Manager IV and Switch Databases are Synchronized Description aaaaaaaaaaaaaaaaaaaaaaaaaaaaaa Output aaaaaaaaaaaaaaaaaaaaaaaaaaaaaa — Dem
change pages - 6/92 MANAGER IV INITIALIZATION ACTIVITY REQUEST FORM [ Page 1 ] Manager IV Provisioning Coordinator Request Helpline 1-800-548-8861 TSC Primary Contact TSC Secondary Contact Service Manager-Manager IV FAX - (303) 850 8057 8200 E. Maplewood, Co 80111 Manager - TSC MTCE FAX - (303) 850-8057 8200 E.
change pages - 6/92 Product Add Transaction Information [ Part 2 ] D.B.Init. Start Date ___/___/___ ( 2 Working Days Required) Target I.L. _________________________________________________________________________ Target L.D.N. ______________________________________________________________________ Target Time Zone __________________________ Daylight Savings? Y__ N__ ________________ Target I.D.
change pages - 6/92 INSTRUCTIONS FOR TSC MANAGER IV INITIALIZATION ACTIVITY REQUEST FORM The following is a brief explanation of the required data for the TSC-MGR IV Initialization Activity Request Form, page 1.
change pages - 6/92 APPENDIX B: CHECKLISTS AND INPUT WORKSHEET bPARAMETER bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb The checklists, Input Parameter Worksheet, and the Tape Retrieval Form are tools that should be used during the planning and implementation process. Each tool is described in brief below. Manager IV Inter-Departmental Implementation Checklist (Page B-2) This checklist outlines the tasks that need to be completed from the Pre-Sale stage on through the Contract Hand-Off process.
change pages - 6/92 Manager IV Interdepartmental Implementation Checklist PRE-SALE CONTRACT ___1. Start Pre-Sale. ___2. Order Manager IV documentation to serve as a reference document for customer questions and configurator guidance. (1) [see footnote] 1 ___3. Quality Sale: Review System Administration Applications/RFP Requirements for Manager IV recommendation. ___4. Analyze Present System Administration Configuration and Projected 4-year Growth. ___5.
change pages - 6/92 ___18a. MBO provides Data. RTMC provides Business Assurance Sign-Off of Checklist Items Configuration/Contract Approval, accurate and current. ___18b. Complete Manager IV Implementation Presentation to customer. (9) ___18c. Special Development approved if applicable. (2) ___18d. Submit Pricing Exception in writing to the customer. ___19 Complete PRW to request PM or SIM assignment. (7) ___19a. If PM or SIM not assigned within one (1) week, escalate to Project Determination Group (PDG).
change pages - 6/92 e. T&M Wire(s) Order if PBX Facility interfaces to Manager IV modems. f. Translation Order For PBX Facilities if AT&T does Tx’s for Manager IV modem interfaces. g. Communication Line(s) Order for 1FB Facilities to Manager IV modems, as required. h. MBO/SIM negotiated Timeline to include Change Control. Estimate NonSwitch Data Entry time-frames. i. Address and customer contact(s) at each Switch 3B or 6386 location. j.
change pages - 6/92 IMPLEMENTATION ___37. Obtain copies of ALL Manager IV orders. ___37a. Review OPS Order. ___37b. Verify SPE-0304 Order or segment per Switch. ___37c. Insure T&M Order for PBX translations. ___37d Verify 1FB Facilities ordered for modems. ___37e. Verify PBX Station Wiring Order. ___37f. Verify Custom PEC Order for Silent Knight if applicable. ___38. Insure responsibility for translation of PBX Stations for modems. ___39. Insure Manager IV Tier I Training is complete. ___40.
change pages - 6/92 ___57. Insure that Customer Training is on schedule. ___58. Install the UPS, Processor and load UNIX and Utilities. ___58a. Perform Firmware Level Test. ___58b. Configure 3B Ports per P&I manual (Provide copy of table 2-3 (and 2-4 if needed) to DSO/FSO per the P&I manual (chapter 2). ___58c. Install the Peripherals and Connectors. ___59. Verify and test facilities and modems. ___60. Perform SMINSTALL. ___61. Check Login Assignments (Form SA-1) for Customer Administrator(s). ___62.
change pages - 6/92 MATRIX FOR MANAGER IV CHECKLIST The following table is designed to give you an overview of each task from the checklist (represented by the number on the left-hand side of the table which numerically corresponds to the checklist), and the organization which has the PRIMARY 2 or SECONDARY3 responsibility for ensuring that specific task is implemented.
change pages - 6/92 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c c MANAGER IV CHECKLIST (continued) cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc c CKLIST c CUST c MBO c BOS c RTMC c TRC c MPS c PIM c PSC c SIM c FSO c MMS c STS c TSC c DSO c c c c c c c c c c c c c c c c NO.
change pages - 6/92 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c c MANAGER IV CHECKLIST (continued) cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc c CKLIST c CUST c MBO c BOS c RTMC c TRC c MPS c PIM c PSC c SIM c FSO c MMS c STS c TSC c DSO c c c c c c c c c c c c c c c c NO.
change pages - 6/92 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c c MANAGER IV CHECKLIST (continued) cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc c CKLIST c CUST c MBO c BOS c RTMC c TRC c MPS c PIM c PSC c SIM c FSO c MMS c STS c TSC c DSO c c c c c c c c c c c c c c c c c NO.
change pages - 6/92 FOOTNOTES 1. Order Manager IV documentation to serve as reference documentation, both for customer questions and configuration guidance. See DEFINITY Manager IV Planning and Implementation Manual, section 2 for a list of Manager IV documents. 2. Due to expenses, requirements for support of special developments of multiple switch version, SDs on Manager IV are not recommended. Send to Customer Systems Group in Denver, Colorado via CSAP.
change pages - 6/92 8. c. Client and services education requirements/class availability dates [up to 18-20 client education days may be required]. d. TSTSC resource availability dates for SMINSTALL/DBINIT dates. If the network involves Extension Number Portability (ENP) or DCS environment, DBINIT dates for each switch should be scheduled together. If this is not the case, then DBINIT dates may be spread apart to support the transition period for the new Manager IV operations. e.
change pages - 6/92 (4) System Acceptance Criteria* 12. Request for PM/SIM assignment processed by completing the Project Request Worksheet (PRW). 13. NOTE: The new switch, major additions, and upgrade cut dates, must precede Manager IV cut dates. Interim measures for system administration during this period must be available to the customer (e.g Manager II, CSSO Support) and should be negotiated prior to the contract. 14.
change pages - 6/92 IMPLEMENTATION TEAM INFORMATION SHEET bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c c c c TITLE/NAME* MAILING ADDRESS PHONE NUMBER c c c c bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c c c c c c c c PROJECT MANAGER c c c c c c c c c c c c cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c c c c c c c ACCOUNT EXECUTIVE c c c c c c c c c c c c c c c c bb
change pages - 6/92 bbbbbbbbbbbbbbbbbbbbbbbbb TAPE RETRIEVAL REQUEST FORM I. REASON FOR REQUEST: DEFINITY Manager IV Initialization Field Services Manager: Arrange for retrieval of the SYSTEM 85, Generic 2.1, Generic 2.2, or DIMENSION System FP8 tape from the following customer location and express mail (overnight) the tape with this form by _______________________ to: | AT&T Software Technical Support Center 14000 W.
change pages - 6/92 Instructions for Filling Out the Request for Switch Tape Retrieval Form I. 1. Enter the date by which the form and tape are to be express mailed to the Software Technical Support Center (STS). 2. Enter the customer name and address of the switch. 3. Enter the name and telephone number of the Systems Consultant/Project Manager/SIM for the Manager IV site. (This person will be contacted if there are any problems.) bbbbbbbbbbbbbbbbbbbbbbbbb II. 4.
change pages - 6/92 Input Parameter Worksheet The following pages contain the Input Parameter Worksheet (IPW). This form is for collecting customer information that is used for the sale and configuration of a Customer’s Manager IV system. Please read the instructions in section 2 of this manual when completing this form.
DEFINITY Manager IV Input Parameters Worksheet - 6/92 Page 1 of 5 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb cc Originator: bbbbbbbbbbbbbbbbbbbbbbbbb c c Location: bbbbbbbbbbbbbbbbbbbbbbbbb c c Input by: bbbbbbbbbbbbbbbbbbbbbbbbb c c c Date: bbbbbbbbbbbbbbbbbbbbbbbbb c cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc NOTE: All parameters must be specified for 4 years beyond Manager IV installation.
DEFINITY Manager IV Input Parameters Worksheet - 6/92 Page 1 of 5 Switch Number: _________ _________ _________ _________ ISN: _________ _________ _________ _________ AP: _________ _________ _________ _________ AUDIX: _________ _________ _________ _________ AP equivalents: _________ _________ _________ _________ Other CSMs or Mgr IVs: _________ Total Number of ADJUNCTS: Total number of ISNs: _________; (Attach explanation of intended interactions.
DEFINITY Manager IV Input Parameters Worksheet - 6/92 Page 2 of 5 SIMULTANEOUS Manager IV USERS Number of Busy-Hour Local Manager IV users: _________ Number of Busy-Hour Remote Manager IV users: _________ TOTAL LOCAL Manager IV TERMINALS Number of local 730 MTG terminals (1 - 2 user sessions/terminal) for access to local 3B2-600 or 6386S WGS applications only: _________ Number of local 615 BCT terminals (1 user session/terminal) for local applications and cut-through to System 75s and Adjuncts: ____
DEFINITY Manager IV Input Parameters Worksheet - 6/92 Page 4 of 5 INSTRUCTIONS and PARAMETER DEFINITIONS GENERAL. Complete one (1) set of forms for each Manager IV showing both cutover parameters or 4year growth parameters.
DEFINITY Manager IV Input Parameters Worksheet - 6/92 Page 5 of 5 Manager IV TERMINALS. There are 2 choices for equipping Manager IV agents, the 615 BCT with 513 emulation, or the 730 MTG with capability for 1- 2 sessions and no 513 emulation. The 615 BCT can be used for all applications local to the 3B2-600 or 6386S as well as cut-through to System 75s and the Adjuncts. The 730 MTG can only access the local 3B2-600 or 6386S applications, which can be a mix of Manager IV, Monitor I, and others.
change pages - 6/92 APPENDIX C: TRAINING AND DOCUMENTATION bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb The following training materials are available with Manager IV: There are two types of training that are recommended for users of the Manager IV system: training specific to Manager IV applications and training that is related to Manager IV.
change pages - 6/92 Manager IV Course Descriptions The courses specific to Manager IV are explained in detail in the following course descriptions. Managing Manager IV This course provides application administration training on DEFINITY Manager IV applications and features. The Manager IV Administrator will be able to use these skills to manage his/her telecommunications system(s).
change pages - 6/92 3B2 Computer System Administration This course provides the student with the knowledge required to administer the 3B2 computer. Specific topics include booting procedures, system administration files, adding and deleting users, groups, and passwords, adding and deleting software utilities, and managing computer resources.
change pages - 6/92 Configuring the AT&T 6386 WGS (Work Group System) Course Number PC8204: Corporate Education Training Center (CET) This course provides users, administrators and service personnel with the skills to configure the AT&T 6386 WGS for initial operation, to load operating systems, and to expand system hardware.
change pages - 6/92 Prerequisites: Basic MS-DOS and UNIX System V/386 commands and directory structures. This knowledge is provided in course number PC2800, Installing, Operating, and Maintaining the AT&T PC6300, or equivalent experience) Audience: Users and maintenance technicians Audio Information Exchange (AUDIX 386) Voice Power This course teaches the student to use AUDIX/VP features and to perform initial and ongoing system administration.
change pages - 6/92 Students per system: 2 Length: 5 days Prerequisites: none DEFINITY Generic 2 Switch Administration Terminals and Features This course teaches the administration of voice terminals, data modules and related features using Manager II. It describes the system architecture, how to update the customer System Document, and administer cross-connects. The student is provided with a basic understanding of terminal administration. This course is an optional prerequisite for attending Manager IV.
change pages - 6/92 DEFINITY Generic 2 and System 85 Communications Management This course teaches the operation of voice terminals and data modules and how to conduct user training. Students will learn to operate the attendant console and to teach this skill to others.
change pages - 6/92 System 85 Administration with Manager II This course provides instruction in System 85 architecture, the system management terminal and uniform wiring. The student will practice rearrangement and change via Manager II, learn to operate voice and data terminals and to train their personnel in console operation.
change pages - 6/92 d Analyze sample vectors d Practice writing vectors d Administer vectors on Manager II, or CMS Content and Mode: Lecture and lab Length: One (1) day Prerequisites: DEFINITY Generic 2 or System 85 ACD (This course is an optional prerequisite for attending Manager IV courses). DEFINITY Generic 1 or System 75 Automatic Call Distribution (ACD) This course teaches the administration of the ACD call processing features on the System 75.
change pages - 6/92 Content and Mode: Lecture and lab Length: Three (3) days Prerequisites: (UC1045) AT&T UNIX System V Administration and general knowledge of transmission principles Audience: System Administrators Look-Ahead Interflow Look-Ahead Interflow is a sophisticated ACD of DEFINITY Generic 2 and System 85 R2V4. It allows the system software to check a distant switch ACD group for availability before deciding whether to route a call to that switch.
change pages - 6/92 Content and Mode: Lecture and lab Length: Three (3) days Prerequisites: (UC1045) AT&T UNIX System V Administration Audience: System Administrators Trouble Shooter This course is an option for Trouble Tracker R1V2 that features troubleshooting capabilities for DEFINITY Generic 2 and System 85. The student will learn how this expert system functions to enhance the diagnostic capabilities of Trouble Tracker with co-resident VMAAP.
change pages - 6/92 For further information on any of the courses presented in this document please contact: AT&T National Training Center 3190 South Vaughn Way Aurora, Colorado 80014 Inter-Company Code 97-A Machine Numbers: 303-695-5007, 5008 Contact Number: 303-695-5118, 5117 RNX Number: 920 Or for CET courses, by calling: 1-800-TRAINER Corporate Education and Training (CET) AT&T Product Services also maintains an online computerized catalog (COMCATS) that contains current descriptions of all courses lis
change pages - 6/92 The Manager IV Family of Documents A complete set of manuals is available to help you learn about, understand, and use Manager IV. To convey the range of information available to you, each document is briefly described below. All of the following manuals may be ordered by calling the Customer Information Center (CIC) at: 1-800-432-6600 or by writing to: AT&T Customer Information Center ATTN: Customer Service Representative P.O.
change pages - 6/92 DEFINITY Manager IV Operations Guides The DEFINITY Manager IV Operations guides provide detailed procedures for using each of Manager IV’s applications. These guides each contain the following information: d How the application fits into Manager IV’s overall structure d How to access Manager IV and use the commands provided by the application d Detailed procedures needed to perform the tasks related to the application d A list of the application’s commands.
change pages - 6/92 Some other product documentation is included in the Business Communications Systems Publications Catalog (585-000-010) as well.
change pages - 6/92 APPENDIX D. DATA COLLECTION FORMS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Appendix D contains the data collection forms to gather switch and nonswitch data prior to the installation of Manager IV. Each of the forms has been assigned a form number as described in Section 3. Instructions for filling out the forms are provided in the body of this manual and with each form. The forms are arranged alphabetically, then numerically in the order of the form number.
change pages - 6/92 DEFINITY MANAGER IV DATA INPUT FORM WATS TRUNK INFORMATION BULK INITIALIZATION Originator _________________ Location ___________________ Input by ___________________ Date _______________________ DEFINITY Manager IV PATH: system-administration wats-trunk create Product ID: _ _ _ _ _ _ _ _ _ _ _ _ _ Account ID: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Trunk Group No.
change pages - 6/92 INSTRUCTIONS FOR DATA COLLECTION FORM# MGR IV-1 Product ID -- Enter the product ID for this switch. Account ID -- The account ID for this trunk group information. The maximum length of this field is 15 alphanumerics or dashes. Trunk Group No. -- [System 85 R2, and Generic 2] 18-255; [DIMENSION System FP8 1.16] 17-99; [DIMENSION System FP8 3.8] 17-255. Vendor -- The one or two digit IXC code for this vendor.
change pages - 6/92 DEFINITY MANAGER IV DATA INPUT FORM TIE TRUNK INFORMATION BULK INITIALIZATION Originator _________________ Location ___________________ Input by ___________________ Date _______________________ DEFINITY Manager IV PATH: system-administration tie-trunk create Product ID: _ _ _ _ _ _ _ _ _ _ _ _ _ Account ID: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Trunk Group No.
change pages - 6/92 INSTRUCTIONS FOR DATA COLLECTION FORM# MGR IV-2 Product ID -- Enter the product ID for this switch. Account ID -- The account ID for this trunk group; maximum length of this field is 15 alphanumerics or dashes. Trunk Group No. -- [System 85 R2, and Generic 2] 18-255; [DIMENSION System FP8 1.16] 17-99; [DIMENSION System FP8 3.8] 17-255. Vendor -- Enter the 2 digit Interexchange Carrier (IXC) code for this vendor. Valid entries for this field are the numbers 1-15.
change pages - 6/92 DEFINITY MANAGER IV DATA INPUT FORM CO/FX/DID/APLT TRUNK INFORMATION BULK INITIALIZATION DEFINITY Manager IV PATH: system-administration co-fx-did-aplt create Note: Originator _________________ Location ___________________ Input by ___________________ Date _______________________ The product:add transaction must be completed before this data is input Product ID: _ _ _ _ _ _ _ _ _ _ _ _ _ Account ID: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Trunk Group No.
change pages - 6/92 INSTRUCTIONS FOR DATA COLLECTION FORM# MGR IV-3 Product ID -- The product ID for this switch. Account ID -- The account ID for this extension; maximum is 15 alphanumerics or dashes. Trunk Group No. -- [System 85 R2, and Generic 2] 18-255; [DIMENSION System FP8 1.16] 17-99; [DIMENSION System FP8 3.8] 17-255. Vendor -- The two-digit IXC code for this vendor. Valid entries for this field are the numbers 01-15.
change pages - 6/92 DEFINITY MANAGER IV DATA INPUT FORM (EXTENSION) USER INFORMATION BULK INITIALIZATION Originator _________________ Location ___________________ Input by ___________________ Date _______________________ DEFINITY Manager IV PATH: system-administration extn-usr-information create Product ID: _ _ _ _ _ _ _ _ _ _ _ _ _ Account ID: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 1) Extn.: _ _ _ _ _ User’s Name: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Extn.
change pages - 6/92 INSTRUCTIONS FOR DATA COLLECTION FORM# MGR IV-4 Product ID -- Enter the product ID for this switch. Account ID -- The account ID for this extension; maximum length is 15 alphanumerics or dashes. Extn -- Enter the three-, four- or five-digit code associated with the extension. User’s name -- Enter the name of the user, last name first; maximum length is 30 characters. Supervisor’s Name -- Enter the name of the user’s supervisor, last name first; maximum length is 30 characters. Org. No.
change pages - 6/92 DEFINITY MANAGER IV DATA INPUT FORM (NON-EXTENSION) USER INFORMATION BULK INITIALIZATION DEFINITY Manager IV PATH: system-administration usr-information create Originator _________________ Location ___________________ Input by ___________________ Date _______________________ Product ID: _ _ _ _ _ _ _ _ _ _ _ _ _ Account ID: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 1) User’s Name: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Location: _ _ _ _ _ _ _ Room: _ _ _ _ _ _ _ _ _ _ Sup
change pages - 6/92 INSTRUCTIONS FOR DATA COLLECTION FORM# MGR IV-5 Product ID -- The product ID for this switch. Account ID -- The account ID for this extension; maximum length is 15 alphanumeric or dashes. User’s Name -- Enter the user’s name, last name first; maximum length is 30 characters. Loc. -- Enter the user’s location; maximum length is 7 characters. Room -- Enter the user’s room number; maximum length is 10 characters.
change pages - 6/92 DEFINITY MANAGER IV DATA INPUT FORM USER CLASS/LOGIN-ID ASSIGNMENT Page__of__ Originator _________________ Location ___________________ Input by ___________________ Date _______________________ DEFINITY Manager IV PATH: system-administration login add User’s ID: User’s Terminal-Type: (Login must include one lowercase letter and at least one additional character) (513,5410,5420,54251,610,615,630,vt100) Product Types: User’s Default Printer: (Alphabetic characters only) D2000, De
change pages - 6/92 INSTRUCTIONS FOR DATA COLLECTION FORM# SA-1 User’s ID -- A unique login ID for this user. ID assignments may be from 2 to 8 alphanumeric characters and must contain at least one lowercase letter.
change pages - 6/92 DEFINITY MANAGER IV DATA INPUT FORM CORPORATION INFORMATION DEFINITY Manager IV PATH: system-administration corporation add Note 1: This data must be input prior to performing the product:add transaction. Note 2: The number of fields for ETN ID/No. of DCS Subnetworks/No. of NP Subnetworks will be determined by the number of ETNs. DCS/NP Subnetwork ID fields appear only if No. of DCS/NP Subnetworks is greater than 0.
change pages - 6/92 INSTRUCTIONS FOR DATA COLLECTION FORM# SA-2 Corporation Name -- Enter the true name of the Corporation as it identifies itself in the business world. Corporation ID -- This ID is a shortened key that identifies the corporation at the target level. The ID can not contain blanks or special characters and may be a maximum length of 13 characters. Number of Electronic Tandem Networks -- Enter the number of ETN networks to be managed through Manager IV.
change pages - 6/92 DEFINITY MANAGER IV DATA INPUT FORM PRODUCT DEFINITION Page 1 of 2 Originator __________________ Location ___________________ Input by ___________________ Date _______________________ DEFINITY Manager IV PATH: system-administration product add Note: The corporation: add transaction must be completed before this data is input.
change pages - 6/92 INSTRUCTIONS FOR DATA COLLECTION FORM# SA-3 (page 1) All Products: Product ID -- A unique identifier for the managed product; maximum 13 characters. Corporation ID -- The corporation ID assigned through the corporation:add transaction; maximum is 13 characters. Product Location -- The address of the product; maximum 60 characters. Product Type -- The code which identifies the type of product being added.
change pages - 6/92 Page 2 of 2 DEFINITY MANAGER IV DATA INPUT FORM PRODUCT DEFINITION ETN ID: _ _ _ _ _ _ _ _ Originator __________________ Location ___________________ Input by ___________________ Date _______________________ DCS ID: _ _ _ _ _ _ _ _ Number Portability ID: _ _ _ _ _ _ _ _ Product Time Zone: _ _ _ Daylight Savings Time During Summer? _ EST, CST, MST, PST, AST, HST, TST Non-Blocking Indicator: _ E or N Administrator’s Logins: _ _ _ _ _ _ _ _ Administrator’s Logins: _ _ _ _ _ _ _ _
change pages - 6/92 INSTRUCTIONS FOR DATA COLLECTION FORM# SA-3 (page 2) DCS ID & ETN ID -- Enter the valid ID associated with the switch; maximum 8 characters. Number Portability ID -- If ETN ID is supplied, enter the ID associated with the switch in corporation:add .
change pages - 6/92 DEFINITY MANAGER IV OFFICE EQUIPMENT INVENTORY WORKSHEET Page ___ of ___ bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb cc Originator: bbbbbbbbbbbbbbbbbbbbbb c c Location: bbbbbbbbbbbbbbbbbbbbbb c c Input by: bbbbbbbbbbbbbbbbbbbbbb c c c Date: bbbbbbbbbbbbbbbbbbbbbb c cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc DEFINITY Manager IV PATH: tcm admin office-equipment add Product ID: cbbcbbcbbcbbcbbcbbcbbcbbcbbcbbcbbcbbcbbc Inventory Location: cbbcbbcbbcbbcbbcbbcbbcbbcbbcbbc Equipment Type Quantity Eq
change pages - 6/92 INSTRUCTIONS FOR DATA COLLECTION FORM# TCM-1 Location -- Enter the location where the inventoried equipment resides. Equipment Type -- Enter the type of equipment Quantity -- Valid entries for this field are 0-999. APPENDIX D.
change pages - 6/92 Set Attribute Information Following the Valid Entries Chart, and the Valid Set Colors table is the Set Attribute bulk initialization forms. Use these forms to collect all set attribute information. The data is organized by product; Product ID being the key field. List all sets served by one product on the form. Fields are explained below and in the DEFINITY Manager IV Installation, Initialization, and Maintenance Manual . Target ID Identify the target that serves the listed sets.
change pages - 6/92 Color Valid set colors differ according to switch type and set type.
change pages - 6/92 For additional information on set attribute definition, see the DEFINITY Manager IV Installation, Initialization, and Maintenance Manual. D-24dDEFINITY MANAGER IV PLANNING AND IMPLEMENTATION MANUAL dIssue 2.0 dRelease 1.
change pages - 6/92 Page ___ of ___ DEFINITY MANAGER IV DATA INPUT FORM SET ATTRIBUTES BULK INITIALIZATION Originator __________________ Location ___________________ Input by ___________________ Date _______________________ DEFINITY Manager IV PATH: system-administration set-attributes create Main: _ _ _ _ _ _ _ _ _ _ _ _ _ Account ID: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Mount (Wall or Desk) _____________ Set Id ____________ Type (Note 1) ___________ _________ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
change pages - 6/92 INSTRUCTIONS FOR DATA COLLECTION FORM# TCM-2 Product ID -- Enter the product ID for this switch. Set ID -- Maximum length of this field is 6 characters. An entry usually consists of an extension number and an optional alphabetic suffix. Type -- This field is required for analog sets, ECTS sets on a System 85, Generic 2, and retrofit terminals; maximum length 10 characters.
change pages - 6/92 DEFINITY MANAGER IV DATA INPUT FORM MNEMONIC SET TYPE NAMES FOR CUSTOMER-DEFINED SET TYPES BULK INITIALIZATION (only for Generic 2) Originator _________________ Location ___________________ Input by ___________________ Date _______________________ PATH: system-administration set-type create Product ID: Set Type Encode Mnemonic Set Type Name FORM TCM-3 APPENDIX D.
change pages - 6/92 INSTRUCTIONS FOR DATA COLLECTION FORM# TCM-3 The purpose of the entries on this form is to associate a mnemonic set type with a set type encode for a customer defined set type. Set Type Encode -- The valid entries for Set Type Encode is 1-100. Mnemonic Set Type Name -- The valid entries for this portion is up to 9-characters. D-28dDEFINITY MANAGER IV PLANNING AND IMPLEMENTATION MANUAL dIssue 2.0 dRelease 1.
change pages - 1/92 INDEX bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb A Account Executive, 1-3 Account Team, i post-MOJ responsibilities, 2-3 post-order responsibilities, 2-2 pre-sale responsibilities, 2-1 sale to post-order responsibilities, 2-2 Activities see Implementation Timeline and Responsibility Chart, ii Additional information IPW, 2-8 Adjunct Administration Application, 1-1 Adjuncts Input Parameter Worksheet fields, 2-8 AIS forms, 2-10 appendices topics,detailed, ii Applications, [begin], 1-1 Applicat
change pages - 1/92 I P Implementation Overview, A-19 Implementation process checklist, [begin], B-5 Implementation Team Information Sheet, 1-4 Implementation Team, i, 1-2 members, 1-3 organization, 1-4 primary objective, 1-3 required technical knowledge, 1-5 setting it up, 1-4 Implementation timeline, 2-6, A-4 Implementation Activity and Responsibility list, A-7 required resources, 1-3 scheduling, 2-6 stages, [begin], 2-1 stages, [end], 2-3 task summary, 2-6 the planning process, 1-2 Input Parameter Wor
change pages - 1/92 Terminals designating usage, 2-10 Terminal set classifications, 2-9 Timeline, A-4 see Implementation Timeline, ii TMC see Technical Marketing Center, 2-10 Training course information, C-12 training courses prerequisites, C-1 Training customer courses, C-1 Implementation Team, 1-5 non-Manager IV, [begin], C-2 non-Manager IV, [end], C-11 TRC, 2-1 Trunks Input Parameter Worksheet fields, 2-10 U User Class/Login-ID Assignment Form# sa1, 3-3 Utilities Application, 1-2 Index dI-3
