Specifications

A Call Center Features
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-13
• Flexible Billing
• Inbound Call Management
• Intraflow and Interflow
• Enhanced Look-Ahead Interflow
• Malicious Call Trace
• Multimedia Call Handling
• Multiple Call Handling
• Queue Status Indications
• Reason Codes
• Redirection on No Answer
• Service Observing
• Universal Call ID
• VDN in a Coverage Path
• VDN of Origin Announcement
• Voice Response Integration
• VuStats