Specifications

A Call Center Features
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-12
Call Center Features
DEFINITY ProLogix Solutions offers the following features designed to help you set up and maintain a
modern Call Center:
• Abandoned Call Search
• Add/Remove Skills
• Agent Call Handling
• Auto-Available Split
• Automatic Call Distribution
• Basic Call Management System
• Best Services Routing (Queue to Best)
• Call Prompting
• Call Vectoring
• Calling Party/Billing Number
• CentreVu Advocate
• CentreVu Virtual Routing
• Direct Agent Announcement
• Expert Agent Selection