0438_CIB_1ATT_012304 1/23/2004 5:21 PM Page II DRAFT 1/23/04 USER’S MANUAL Part 2 Internet Call Alert 438 Please also read Part 1 — Important Product Information © 2004 Advanced American Telephones. All Rights Reserved. AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones.
0438_CIB_1ATT_012304 1/23/2004 5:21 PM Page III In case of difficulty, visit our Service Center at www.telephones.att.com, or call us at 1 800 222-3111. © 2004 Advanced American Telephones. All Rights Reserved. AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones. Printed in China.
0438_CIB_1ATT_012304 1/23/2004 5:21 PM Page i PRODUCT OVERVIEW............ 1 BEFORE YOU BEGIN................. 2 Parts List............................................... 2 Call Waiting Off or Call Waiting Disable .............................................. 2 About Caller Identification (Caller ID)........................................ 3 About Call History ............................ 3 About Home and Local Area Codes.......................................4 GENERAL PRODUCT CARE....................
0438_CIB_1ATT_012304 1/23/2004 5:21 PM Page 1 The Internet Call Alert 438 allows you to see who’s calling before you answer the phone if you subscribe to Caller ID with Call Waiting as a combined service with your phone service provider, even while you are on another call. If you connect the 438 to your modem, the Internet Call Waiting feature, with visual and audible alerts, allows you to pick up a call waiting call with a phone connected to the 438, even while you are connected to the Internet.
0438_CIB_1ATT_012304 1/23/2004 5:21 PM Page 2 BEFORE YOU BEGIN Parts List BEFORE YOU BEGIN Your box should include: This User’s Manual Unit Power adapter Line cord Call Waiting Off or Call Waiting Disable If your computer or Internet software is configured to have Call Waiting turned off, you should enable Call Waiting in order to use this Internet Call Alert unit. If you subscribe to a Call Waiting Disable ( *70) feature with your Internet service provider, you should disable that feature.
0438_CIB_1ATT_012304 1/23/2004 5:21 PM Page 3 This product has a Caller ID with Call Waiting feature that works with Caller Identification service from your local phone service provider. Caller ID with Call Waiting lets you see who’s calling before you answer the phone, even when you’re on another call. You may need to change your phone service to use this feature.
0438_CIB_1ATT_012304 1/23/2004 5:21 PM Page 4 BEFORE YOU BEGIN About Home and Local Area Codes If you are connecting a telephone to this unit, always program your Home Area Code, and if you need them, up to four Local Area Codes (see “Set Home Area Code” on page 9 and “Set Local Area Codes” on page 10). Programming these area codes will change how numbers are displayed in the call history, and will allow for correct operation of the Display Dial feature.
0438_CIB_1ATT_012304 1/23/2004 5:21 PM Page 5 INSTALLATION in these directions, the unit’s lights and Internet Call Waiting feature will not work properly and the connected devices may not work normally. See page 6 for installation illustrations. 1 Connect the line cord to the wall jack. Plug one end of the line cord into the jack labeled TEL LINE on the back of the unit. Plug the other end of this cord into the modular wall jack, making sure it snaps firmly into place.
0438_CIB_1ATT_012304 1/23/2004 5:21 PM Page 6 INSTALLATION Internet Call Alert Jacks Installation (With Optional Telephone) Standard Electrical Outlet Modular Wall Jack Internet Call Alert Unit Modem/PC Fax Telephone Installation With Answering System and Telephone Standard Electrical Outlet Modular Wall Jack Internet Call Alert Unit Modem/PC Fax Telephone Answering System 6
0438_CIB_1ATT_012304 1/23/2004 5:21 PM Page 7 Fax Port INSTALLATION You can use the jack labeled FAX on the back of the unit as a convenient alternative to the wall jack. Simply connect the fax machine to the unit’s FAX jack. A call picked up at another extension may interrupt fax transmission. Incoming faxes are received like other incoming calls (see “Caller ID-Call Waiting While on Handset” on page 14 and “Internet Call Waiting” beginning on page 15 for details).
0438_CIB_1ATT_012304 1/23/2004 5:21 PM Page 8 FEATURE SET UP You should set the language when you install ¥NOTE: this unit. If you have connected a telephone to this unit, FEATURE SETUP you also need to set the Home and Local Area Codes after installation. For instructions to change feature settings at a later time, see “Set Remaining Features” on page 11 and “Feature Summary” beginning on page 12.
0438_CIB_1ATT_012304 1/23/2004 5:21 PM Page 9 Set Home Area Code You need to program your Home Area Code so a connected phone can properly recognize and dial calls.
0438_CIB_1ATT_012304 1/23/2004 5:21 PM Page 10 Set Local Area Codes FEATURE SETUP CALLS OUTSIDE YOUR AREA CODE IF FOR YOU DIAL All calls outside your area code 11 digits No Local Area Codes (1 + area code + phone number) Some calls outside 10 digits your area code (area code + phone number) ENTER IN STEP 2 Area codes that do not require a “1” If you dial 10 digits (area code + phone number) for calls within your own area code, include your area code as a Local Area Code.
0438_CIB_1ATT_012304 1/23/2004 5:21 PM Page 11 p You can customize how the features of this product work. 1 Press O. 2 Press CALL LIST + or CALL LIST - to scroll through the options. 3 When the option you want is displayed, press O again to set your selection and move on to the next feature. You must make a selection within 30 seconds or the unit automatically returns to standby. When you have finished setting options, press and hold O for three seconds. The unit returns to standby.
0438_CIB_1ATT_012304 1/23/2004 5:21 PM Page 12 Feature Summary FEATURE SETUP Default settings indicated by *. FEATURE/OPTIONS: CHOICE: WHICH LANGUAGE? ENGLISH* ESPANOL FRANCAIS SET CONTRAST 1 2 3* 4 5 CW ALERTER HI* LOW OFF SET HOME AREA CODE HOME AREA CODE? Choose whether displays appear in English, Spanish, or French. Adjust screen lighting to a comfortable level, from 1 (light) to 5 (dark). Choose the volume of the audible call waiting alert signal.
0438_CIB_1ATT_012304 1/23/2004 5:21 PM Page 13 Default settings indicated by *. REPEATED CALLS COMBINED SEPARATE* CID-CALL WAIT ON* OFF CALL HISTORY ALL CALLS* NO CALLS VMW ON/OFF OFF* ON VMW LIGHT LEAVE ON* RESET Choose how repeat calls are stored and displayed. Repeat information is stored with original information; time/date reflect most recent calls. REP is displayed with identical call information. Repeat information is listed separately.
0438_CIB_1ATT_012304 1/23/2004 5:21 PM Page 14 OPERATION When any device connected to an Internet Call Alert 438 jack is on a call (voice, fax or Internet connection), no other devices connected to the unit will be able to use the telephone line. For example, you cannot initiate a voice call or send a fax while the line is connected to the Internet.
0438_CIB_1ATT_012304 1/23/2004 5:21 PM Page 15 This feature allows you to pick up a call waiting call even while you are connected to the Internet. The length of time your modem will remain connected to the Internet is determined by your modem’s configuration and your specific Internet service. Some modems are not programmed to hold ¥NOTE: calls.
0438_CIB_1ATT_012304 1/23/2004 5:22 PM Page 16 OPERATION Internet Call Waiting continued from page 15 The Internet connection will be maintained for a brief period of time, giving you enough time to tell the caller you will call them back. The MODEM/PC light will flash while the modem remains connected to the Internet. When you hang up the handset, the unit will attempt to reconnect with the original Internet connection. You will hear a dial tone if the modem has already disconnected.
0438_CIB_1ATT_012304 1/23/2004 5:22 PM Page 17 The screen displays call information for about 30 seconds after it has been received. 1 To review earlier call records, press CALL LIST -. 2 To advance through call history from an earlier call, press CALL LIST +. The screen displays END OF LIST to indicate you have reviewed all the call records in the call history. When you reach the end of the call history, it begins again.
0438_CIB_1ATT_012304 1/23/2004 5:22 PM Page 18 Display Dial OPERATION This feature works only with touch tone ¥NOTE: service on a phone connected to the unit. j As you review calls in history, you can dial a displayed phone number. 1 Lift the handset of the phone connected to your Internet Call Alert 438. The screen displays the last number in call history. 2 Press D to call the displayed number — OR — Press CALL LIST + or CALL LIST - to scroll to another number in call history.
0438_CIB_1ATT_012304 1/23/2004 5:22 PM Page 19 Lights and What They Mean STATUS: IN USE On MODEM/PC On MEANS: The line is in use at this or another extension. Flashing with ring You have an incoming call. Flashing, quickly Flashing, slowly Off A device connected to the MODEM jack is in use. Your modem is establishing an Internet connection. Your Internet connection is still active and you have connected with an incoming Call Waiting call.
0438_CIB_1ATT_012304 1/23/2004 5:22 PM Page 20 Display Messages OPERATION SCREEN DISPLAY INCLUDES: WHEN: PRIVATE NAME The other party is blocking name information. PPP The other party is blocking number information. PRIVATE CALLER The other party is blocking both name and number information. UNKNOWN NAME Your phone company is unable to receive the other party’s name information. UUU Your phone company is unable to receive the other party’s number information.
0438_CIB_1ATT_012304 1/23/2004 5:22 PM Page 21 GENERAL PRODUCT CARE To keep this product working and looking good, follow these guidelines: • • • • • Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). DO NOT expose it to direct sunlight or moisture. Avoid dropping the product and/or other rough treatment. Clean with a soft cloth. Never use a strong cleaning agent or abrasive powder because this will damage the finish.
0438_CIB_1ATT_012304 1/23/2004 5:22 PM Page 22 TECHNICAL SPECIFICATIONS TECHNICAL SPECIFICATIONS TECHNICAL SPECIFICATIONS REN 0.0B Power Adapter Input: AC 120V 60Hz 6.5W Output: 9VDC 150mA Dimensions Length: 5.9 inches Width: 3.29 inches Height: 1.81 inches Weight 0.
0438_CIB_1ATT_012304 1/23/2004 5:22 PM Page 23 IN CASE OF DIFFICULTY If you have difficulty operating this phone, try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 800 222–3111. Have the serial number, found on the underside of the unit, available when contacting Customer Service. Please retain your receipt as your proof of purchase. OPERATION PROBLEM SOLUTION Time and date are incorrect.
0438_CIB_1ATT_012304 1/23/2004 5:22 PM Page 24 IN CASE OF DIFFICULTY OPERATION PROBLEM SOLUTION The modem connection is lost when you pick up an incoming call waiting call at another extension. Phones not connected to this unit can pick up a call waiting call, but will most likely interrupt the modem connection. To maintain the modem connection briefly use the phone connected to this unit to answer call waiting calls. (See “Internet Call Waiting” beginning on page 14 for details.
0438_CIB_1ATT_012304 1/23/2004 5:22 PM Page 25 PROBLEM SOLUTION Screen displays ERR or LINE ERROR. The unit has received incomplete or corrupted caller identification information from the telephone company. The unit will display as much information as possible. PROBLEM SOLUTION You hear a loud click at your phone when you press D. This is normal operation for the unit.
0438_CIB_1ATT_012304 1/23/2004 5:22 PM Page 26 IN CASE OF DIFFICULTY OPERATION PROBLEM SOLUTION The MODEM/PC light is on, but the modem is not connected to the Internet. You may have connected a phone or other device to the MODEM jack on the unit. Check that the devices are connected to the correct jacks on the unit. (See INSTALLATION beginning on page 5).
0438_CIB_1ATT_012304 1/23/2004 5:22 PM Page 27 INDEX C H call history 3, 13, 17, 18 CALL HISTORY 13 CALL LIST ORDER 12 CALL LOG EMPTY 17 call record 17 Call Waiting 2, 3, 5, 13, 14 Call Waiting Alerter 15, 25 Call Waiting Disable (*70) 2 CALL WAITING light 15, 19 Caller ID 1, 3 Caller ID with Call Waiting 3, 16, 26 CID-CALL WAIT 13 CW ALERTER 12 HAC- 9 Home Area Code 4, 8, 9 HOME AREA CODE? 12 D Display Dial 4, 5, 18 E ENGLISH 8, 12 ERR 25 ERROR PRESENT/NO NUMBER 18 ESPANOL 8, 12 EXTENSION USED 20
0438_CIB_1ATT_012304 1/23/2004 5:22 PM Page 28 INDEX P T phone connected to this unit cannot access the telephone line 23 PPP 20 PRIVATE CALLER 20 PRIVATE NAME 20 Time and date 13, 14, 23 R INDEX REMOVE ALL? 17 REPEATED CALLS 13 S Screen Icons 19 Screen is blank 24 screen lighting 12 Set Contrast 12 28 U UNKNOWN CALLER 20 UNKNOWN NAME 20 UUU 20 V VMW LIGHT 13 VMW ON/OFF 13 Voice Message Waiting service 13 W WHICH LANGUAGE? 8, 12
