Specification Sheet

Troubleshooting Tips

Ringer doesn't work:

1. If the phone does not ring at all, you may have the ringer turned off. Please ensure the ringer

is on and adjust the ringer volume if necessary. To turn on the ringer, press the VOL+ key.

2. Check the installation of the unit. Make sure the telephone line cord is connected from the

base unit to a telephone jack. If the cord is already plugged in, unplug the cord at both ends

and reconnect.

3. Disconnect any other equipment that is connected in series with your phone. If you phone

begins to perform normally, there is a compatibility issue with your other equipment.

4. You may have a defective telephone cord. Try replacing cord between the jack and

telephone base.

5.You may need to reset your telephone. Complete the following to reset your unit.

Step 1: Disconnect the power to the telephone base and remove the batteries.

Step 2: Wait a few minutes and then reconnect the power to the telephone base and

reinstall the batteries.

Step 3: Set the day and time.

6. If your phone doesn't ring, connect a different phone (preferably corded) to that line. If that

phone rings, there may be a problem with your other phone. If it doesn't ring, you may have a

line or wiring problem at that jack. If none of your telephones ring, contact your telephone

service provider. If you do not have a different phone for testing, take your phone to a

different location, such as a friends or neighbors home, and test it there. If the problem

persists, there may be a malfunction with the unit.

Static/Audio Noise:

1. If you subscribe to DSL service for this telephone line, DSL filters must be plugged into EVERY

phone jack that has a phone.

2. Are you using the speakerphone when this problem occurs? Your speakerphone will only

allow sound to travel in one direction at a time. It can either receive or transmit; it cannot do

both at once. Background noise can cause the unit to seem like it is cutting in and out, when

really it is switching modes

3. If you have other equipment installed on the lines, it can cause interference on your system.

Try unplugging the other equipment. If the static goes away, try installing the adjunct device

with a different line cord or in a different jack.

4. Make sure that you are using the AC Adapter that came in the box with your unit. Using the

wrong AC Adapter with this phone, may cause the unit to malfunction.

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Troubleshooting Tips Ringer doesn't work: 1. If the phone does not ring at all, you may have the ringer turned off. Please ensure the ringer is on and adjust the ringer volume if necessary. To turn on the ringer, press the VOL+ key. 2. Check the installation of the unit. Make sure the telephone line cord is connected from the base unit to a telephone jack. If the cord is already plugged in, unplug the cord at both ends and reconnect. 3.
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5. If your phone shares a power outlet with a modem, or if it is plugged in to a shared surge protector, it may create static or noise. Try plugging the phone (or modem/surge protector) in at a different location. If this solves the problem, re-locate your phone or modem farther apart from one another, or use separate surge protectors. 6. You may have a line problem. To test for a line problem, test your unit at another location. If your unit works at another location, contact your local telephone company.