Frequently Asked Questions

Some or all of the buttons or features are not working.
Reset your telephone:
Step 1. Disconnect the telephone line cord from the wall jack.
Step 2. Unplug the power adapter from the base and wait for about 15 seconds.
Step 3. Plug the power adapter back into the base and plug the line cord back into the wall jack.
Not receiving a dial tone on one line. How can I fix this?
1. Ensure the telephone cord(s) is securely installed at the base and the wall jack. Also, make sure the
power adapter is securely connected to the telephone base and power outlet. Do not use a power outlet
which is controlled by an On/Off switch.
2. If there is a power failure and you have NOT installed the optional backup batteries, you will only
be able to make and receive calls on Line 1 using the handset.
3. You may have a defective telephone cord. Try replacing cord between the jack and telephone base.
4. Disconnect any other equipment that is connected in series with your phone. If you phone begins to
perform normally, there is a compatibility issue with your other equipment
5. If you have connected this telephone to a phone jack that has not been used before, or that has not
been used in sometime, there may be problems with this jack that you are not aware of. Use a
telephone jack that you know is in proper working order.
6. If the other phones in your location are having the issue, the problem could be related to the
telephone wiring in your location, or with your local telephone service. Please call your service provider
for further assistance.
7. If you are not getting dial tone, connect a different phone (preferably corded) to that line. If you hear
a dial tone, there may be a problem with your other phone. If you do not get dial tone, you may have a
line or wiring problem at that jack. If you are not getting dial tone at any of your jacks, contact your
telephone service provider. If you do not have a different phone for line testing, take your phone to a
different location, such as a friends or neighbors home, and test it there. If the problem persists, there
may be a problem with the unit.