Chapter 13: Chapter 13 User Manuals User Manuals Overview The AT&T Digital Broadband Customer Guide is included in this chapter. AT&T Wireless Services 11675 Rev. 1.
AFWA20.CalifGuide w VM2d 11/22/00 11:59 AM Page 1 Getting Started Here Are The Basics Domestic Calls From Home For calls within your own local calling area, just dial the 7- or 10-digit phone number. For calls outside your local calling area, dial 1 first before dialing the number. Please refer to the enclosed Calling Area Map to find out which calls are within your local area.
AFWA20.CalifGuide w VM2d 11/22/00 11:59 AM Page 2 Getting Started (cont.) Here Are the Basics 911 Emergency Calls To place a call with your CALL ATT Calling Card or credit card: 1. Dial 1 800 CALL ATT (1 800 225-5288). 2. Listen for the AT&T tone, then press 1. 3. Listen for and follow the simple, step-by-step calling instructions. For emergency police, fire, or medical assistance: 1. Dial 911. If 911 is not available, dial 0. 2. Follow the 911 operator’s instructions.
AFWA20.CalifGuide w VM2d 11/22/00 11:59 AM Page 4 High-Speed Internet Access To learn more about AT&T Digital Broadband High-Speed Internet Access, call an AT&T Digital Broadband Representative at 1 877 ATT-DGTL (1 877 288-3485). AT&T Digital Broadband High-Speed Internet Access is available for your home. If you choose this feature you’ll get: • Instant access to the Internet, with no need to dial up and no busy signals.
AFWA20.CalifGuide w VM2d 11/22/00 11:59 AM Page 6 Calling Conveniences And Standard Features dial ✳70 from a touch-tone phone and wait for a second dial tone before placing your call. Call Waiting will be automatically reactivated for new incoming calls when you hang up.
AFWA20.CalifGuide w VM2d 11/22/00 11:59 AM Page 8 Calling Features (cont.) Speed Dialing 30 Repeat Dialing 1. Dial the number you’re trying to reach from a touch-tone To set up your Speed-Dial list, follow these steps from any touch-tone phone in your home1: This feature enables you 1. Dial ✳75. to quickly place a call just 2.
AFWA20.CalifGuide w VM2d 11/22/00 11:59 AM Page 10 Calling Features (cont.) Call Return Distinctive Ring Service 1. To set up your Distinctive Ring Service, simply dial ✳61 With Call Return, you can dial the last number that called you, whether you answered the call or not. 1. Dial ✳69 after any incoming call. An announcement will If you’ve ever rushed to answer the phone provide the calling number (if available) and time of the only to have it stop last incoming call.
AFWA20.CalifGuide w VM2d 11/22/00 11:59 AM Page 12 Calling Features (cont.) 3. Dial ✳72 and listen for the second dial tone. 4. Follow the prompts and enter the number to which you want your calls forwarded (up to 32 digits).1 Call Forwarding Several Call Forwarding options are available with AT&T Digital Broadband. Call Forwarding — Variable To deactivate: 1. Dial your local remote access number. 2. When prompted, dial your 10-digit telephone number and PIN. 3.
AFWA20.CalifGuide w VM2d 11/22/00 11:59 AM Page 14 Calling Features Call Screening (cont.) Call Screening allows you 1. Dial ✳60 and follow the instructions to activate or deactivate the feature and to update or change the list of numbers you wish to reject. 2. To activate the feature, press 3 and then hang up. 3. Dial ✳80 to automatically deactivate the feature. to reject incoming calls To deactivate this feature on a per-call basis: from up to 12 dialing numbers you select.
AFWA20.CalifGuide w VM2d 11/22/00 12:00 PM Page 16 Calling Features (cont.) Call Trace If you ever receive a Restricted Service To activate the Call Trace feature: harassing or threatening You can prevent your phone from being used to make or receive certain types of calls, phone call, you now including collect calls, calls billed to a third party, international calls, local toll and long 1. Hang up immediately from an offensive phone call. 2. Wait 10 seconds, pick up the handset, and dial ✳57.
AFWA20.CalifGuide w VM2d 11/22/00 12:00 PM Page 18 score/fold Voice Mail Getting Started with Voice Mail Instructions Voice Mail service is not available in all areas. Now that you’ve signed up for AT&T Voice Mail, you’re not out of touch, no matter where you are.You can check your home messages even if you’re halfway around the world. Here Are the Basics Use these instructions to get started with either the Standard Voice Mail or the Deluxe Voice Mail systems.
AFWA20.CalifGuide w VM2d 11/22/00 12:00 PM Page 20 score/fold Accessing Standard Voice Mail Yo u r S t a n d a r d Vo i c e M a i l Menu From Home As soon as you pick up your home phone, you will immediately know if there are any When you access the Voice Mail system from your home phone, the system automatically new messages in your mailbox. How? By hearing a special dial tone.This is your message- recognizes you.You don’t have to enter your mailbox number.
AFWA20.CalifGuide w VM2d 11/22/00 12:00 PM Page 22 score/fold Standard Voice Mail (cont.) Menu Press 1 to Back Up 8 seconds Changing your greeting or password Press 11 to Back Up to the Beginning of the message You have the ability to customize your Voice Mail system’s outgoing greeting, which is Press 111 to Back Up to the Beginning of the Previous Message played whenever you can’t answer the phone.
AFWA20.CalifGuide w VM2d 11/22/00 12:00 PM Page 24 Standard Voice Mail (cont.
AFWA20.CalifGuide w VM2d 11/22/00 12:00 PM Page 26 Accessing Deluxe Voice Mail Yo u r D e l u x e Vo i c e M a i l Menu From Home When you dial into your Deluxe Voice Mail system, either from home or remotely, you When you access the Voice Mail system from your home phone, the system automatically first reach the Main Menu.You will have four main options at this point to select from, recognizes you.You don’t have to enter your mailbox number.
AFWA20.CalifGuide w VM2d 11/22/00 12:00 PM Page 28 score/fold Deluxe Voice Mail (cont.) Menu Listening to your messages Note: You may only “Reply” or “Transfer” to the following: When you sign on, you will hear a message indicating how many new messages you • Other AT&T Digital Broadband Voice Mail subscribers in your area have.Your messages will fall into one of three categories: Urgent, Regular, and Played.
AFWA20.CalifGuide w VM2d 11/22/00 12:00 PM Page 30 score/fold Deluxe Voice Mail Features Pager Notification Sub-mailboxes Your Deluxe Voice Mail system enables you to be notified via pager whenever a new If you’ve got teenagers, roommates, or a home office, the Deluxe Voice Mail system has message arrives in your main mailbox. Pager Notification can be set to notify you the perfect feature for you— sub-mailboxes.
AFWA20.CalifGuide w VM2d 11/22/00 12:00 PM Page 32 score/fold Deluxe Voice Mail (cont.
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AFWA20.CalifGuide w VM2d 11/22/00 12:00 PM Page 36 AT&T Troubleshooting Provided Equipment Helpful Hints Finding the Source of a Problem with Your Phone Please look over the following AT&T Digital Broadband equipment.The Outdoor Unit and One of the many advantages of AT&T Digital Broadband is easy the Indoor Unit pictured below will be installed at your home by our technicians. Please maintenance.
AFWA20.CalifGuide w VM2d 11/22/00 12:01 PM Page 38 Helpful Hints The Indoor Unit has two telephone connectors, or jacks, as shown below: L1&2 and L2&1. How do I reconnect the dual RG-6 cable to the Indoor Unit if it is Indoor Unit Telephone Connectors inadvertently disconnected? Note: The center pair of wires indicate the active line. Connect the lettered or ribbed side of the dual RG-6 cable to the “T” connector on the back of the Indoor Unit as shown in this figure.
AFWA20.CalifGuide w VM2d 11/22/00 12:01 PM Page 40 Helpful Hints (cont.) Special Conditions This table provides possible solutions to special conditions you may encounter. Possible Cause Indicator Light Indicator light off No power Off Ensure that the power cord is plugged into the unit and the power outlet is active. If this does not resolve the issue, contact AT&T Digital Broadband Customer Service.
AFWA20.CalifGuide w VM2d 11/22/00 12:01 PM Page 42 Safety Information Retain and follow all safety and operating instructions for this product. Observe all warnings on the product and in the operating instructions. ! Warning: In addition to proper usage and operation, the following are basic precautions that should always be followed when operating or placing objects close to equipment: • Heed all service markings. Do not service any AT&T product yourself.
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