User's Manual Chapter 13

27
No high speed
data service
Unit in error mode Red Contact AT&T Digital Broadband Customer
Service.
No power Off Ensure the power cord is plugged into the unit
and the power outlet is active. If this does not
resolve the issue, contact AT&T Digital
Broadband Customer Service.
No connection between
PC HomeLAN card and
Indoor Unit
Green First verify that the HomeLan card and
software have been installed correctly (refer
to HSD User’s Guide). Ensure that the
connect indicator on the PC HomeLan card is
on. If not, unplug the telephone cable from
the L1&2 and L2&1 connectors. Plug the PC
HomeLan card directly into the L1&2
connector at the back of the Indoor Unit. If
you get the connect light, there is a problem
with your home inside wiring. Attempt to
connect with PC at a different outlet. If you
are still unable to connect, contact AT&T
Digital Broadband Customer Service.
Condition Possible Cause
Indicator
Light
Action to Take