User's Manual Chapter 13

AT&T Digital Broadband Customer Guide
26
No dial tone Phone off hook Green Check all telephones to verify they are on
hook. If this does not resolve the issue,
contact AT&T Digital Broadband Customer
Service.
No power Off Ensure the power cord is plugged into the unit
and the power outlet is active. If this does not
resolve the issue, contact AT&T Digital
Broadband sustomer service.
Inside wiring not
connected to unit
Green Unplug the telephone cable from the L1&2
and L2&1 connectors. Plug a telephone
directly into the L1&2 connector at the back
of the unit. If you get a dial tone, check your
home inside wiring. If you do not get a dial
tone, contact AT&T Digital Broadband
Customer Service.
Noisy
telephone line
Faulty inside wiring Green Unplug the telephone cable from the L1&2
and L2&1 connectors. Plug a telephone
directly into the L1&2 connector at the back
of the unit. If the line clears up, check your
home inside wiring. If equipment, such as a
fax machine or PC, have been added to the
circuit, disconnect and check if the problem is
resolved. If this does not resolve the issue,
contact AT&T Digital Broadband Customer
Service.
Dial tone
present but
unable to
initiate
telephone call
Faulty telephone Green Replace telephone. If this does not resolve the
issue, contact AT&T Digital Broadband
Customer Service.
Pulse dial telephone Green Switch to the tone dial feature of your current
telephone, if available, or replace with a tone
dial telephone. If this does not resolve the
issue, contact AT&T Digital Broadband
Customer Service.
Condition Possible Cause
Indicator
Light
Action to Take