User's Manual Chapter 13

AT&T Digital Broadband Customer Guide
20
Noisy
telephone line
Faulty inside wiring If equipment, such as a fax machine or PC,
have been added to the circuit, disconnect and
check if the problem is resolved. If there is
more than one phone, determine if the
problem is on all phones. Try another phone
to determine if the phone model is causing the
problem. If this does not resolve the issue,
contact AT&T Digital Broadband Customer
Service.
Dial tone
present but
unable to
initiate
telephone call
Faulty telephone Replace telephone. If this does not resolve the
issue, contact AT&T Digital Broadband
Customer Service.
Pulse dial telephone Switch to the tone dial feature of your current
telephone, if available, or replace with a tone
dial telephone. If this does not resolve the
issue, contact AT&T Digital Broadband
Customer Service.
No high speed
data service
Unit in error mode Contact AT&T Digital Broadband Customer
Service.
No power Ensure the power cord is plugged into the unit
and the power outlet is active. If this does not
resolve the issue, contact AT&T Digital
Broadband Customer Service.
Condition Possible Cause Action to Take