User's Manual

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3. Customer responsibility when using the Product
• ReadtheQuickStartGuidefirstandusetheProductonlyaccordingtotheQuick
Start Guide.
• DonotleavetheProductconnectedtothepowersupplyonceitisfullycharged
and not turned on; some electrical items are not designed to be left connected to
the power supply for extended periods of time.
• PeriodicallycreatebackupcopiesofthedatastoredontheProduct.
• Keeptheoriginalpackaging.IncasetheProductneedstobereturnedforrepair,
original packaging may provide a better protection for the Product during
transportation.
• PleasecheckthemanualandASUSsupportwebsiteforpredefinedsolutions,
before contacting the customer service.
• IftheProductisdesignedwithTPM(TrustedPlatformModule)function,keepthe
embedded security chip pre-boot password in a safe place. (Note: Due to the
design of TPM, it is not possible for ASUS to reset the embedded security
chip pre-boot password. If the password is lost, the Product can only be
repaired by replacing the entire motherboard, which is not covered under
the Warranty.)
Contacting ASUS Customer Service
• BeforecontactingASUStechnicalsupport,ensurethatYouhavetheProductin
front of You and that it is turned on, if possible. Please also be ready to provide
the Product’s serial number, the model name and proof of purchase.
• Technicalsupporthotlinephonenumberscanbefoundinathttp://support.
asus.com. Because contact information may change, please referto the website
for updated contact information.
• YouwillberequiredonrequestofASUStoassistintroubleshootingforthe
Product, which may include such actions as the following examples:
• Recoveringthe systemtorestorethe operatingsystem,driversandsoftwareto
the original configuration the Product had when shipped from the factory;
• Installingupdates,patchesorservicepacks;
• RunningdiagnostictoolsandprogramsontheProduct;