User's Manual

Nexus 7
7
• Please check the manual and ASUS support website for
troubleshooting solutions, before contacting the customer
service.
• If the Product is designed with the TPM (Trusted Platform
Module) function, keep the embedded security chip pre-
boot password in a safe place (Note: Due to the design of
TPM, it is not possible for ASUS to reset the embedded
security chip pre-boot password. If the password is lost,
the Product can only be repaired by replacing the entire
motherboard, which is not covered under the Warranty.)
When contacting ASUS Customer Service
• Before contacting ASUS technical support, ensure that You
have the Product in front of You and that it is turned on,
if feasible. Please also be ready to provide the Product’s
serial number, the model name, and proof of purchase.
• Technical support hotline phone number can be found at
http://support.asus.com.
• You will be requested by ASUS to perform some of the
Product’s troubleshooting tasks or actions, which may
include the following:
• Restoring the Product’s operating system, factory-installed
drivers, and applications to the factory default settings.
• Installing updates, patches or service packs.
• Running diagnostic tools and programs on the Product.
• Allowing ASUS technical support agent to access the
Product with remote diagnostic tools (when available).