User's Manual

Appendix A
Common Problems and Solutions (Cont.)
Symantec’s Norton Internet Security (NIS)
1. Sometimes NIS will show an alert to stop a Trojan virus from a local IP address.
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2. Reinstalling fails at the “Information Wizard” after uninstalling Norton Antivirus.
Make sure NIS has been uninstalled from your computer, reboot your system, install NIS again, use
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3. Norton accidently blocks desired web pages or reduces download speeds.
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work speed will be decreased.
4. Cannot login to MSN or Yahoo messenger services.
Make sure NIS has been updated and also update the Windows system by using “Windows Update”.
If the problem still exist, try:
1. Open NIS 200x by clicking on the NIS icon in your system tray.
2. Open “Norton AntiVirus” in “Options” menu.
3. Click on “Instant Messenger” uncheck “MSN/Windows Messenger” from “Which Instant mes-
sengers to protect.”
5. NIS is damaged and need reinstalling.
NIS is located in the provided disc in the “NIS200x” folder (x is the version number).
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