User's Manual

Appendix A
Common Problems and Solutions (Cont.)
Software Problem - ASUS bundled software
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A. Reinstall the latest version “Power4 Gear” utility to solve your problem. It is available on the
ASUS website.
Unknown Reason - Blue screen with white text
A blue screen with white text appears after system bootup.
1. Remove additional memory. If additional memory was installed after purchase, power OFF,
remove the additional memory, and power ON to see if the problem is due to incompatible
memory.
2. Un-install software applications. If you have installed software applications recently, they may
not be compatible with your system. Try to un-install them in Windows Safe Mode.
3. Check your system for viruses.
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5. If problem still cannot be solved, use the recovery process to reinstall your entire system.
(IMPORTANT: You must backup all your data to another location before recovering.)
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6. If the problem still exist, contact your local service center and ask an engineer for assistance.