August 2006 Model DPC2434™ VoIP Wireless Home Gateway User's Guide In This Document IMPORTANT SAFETY INFORMATION ............................................................... 3 FCC Compliance......................................................................................................... 9 Introduction .............................................................................................................. 10 What's In the Carton? ..........
2 How Do I Install the Modem for Telephone Service? ......................................... 45 How Do I Maintain the Batteries?.......................................................................... 48 How Do I Mount the Modem on a Wall? (Optional) .......................................... 50 How Do I Configure the Wireless Home Gateway? ........................................... 54 Telephone Service Frequently Asked Questions ...............................................
IMPORTANT SAFETY INFORMATION IMPORTANT SAFETY INFORMATION Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.
IMPORTANT SAFETY INFORMATION Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
IMPORTANT SAFETY INFORMATION Heed All Warnings Adhere to all warnings on the product and in the operating instructions. Read, Retain, and Follow These Instructions Carefully read all safety and operating instructions before operating this product. Follow all operating instructions that accompany this product. Retain the instructions for future use. Give particular attention to all safety precautions. Comply with Warnings Avoid electric shock.
IMPORTANT SAFETY INFORMATION Note: If you are unable to insert this plug fully into the outlet, try reversing the plug. The wide blade is provided for your safety. If the plug still fails to fit, contact an electrician to replace your obsolete outlet. Overloading WARNING: Avoid electric shock and fire hazard! Do not overload mains AC outlets and extension cords. For products that require battery power or other power sources to operate them, refer to the operating instructions for those products.
IMPORTANT SAFETY INFORMATION Selecting a Proper Location WARNING: Avoid personal injury and damage to this product! An unstable surface may cause this product to fall. Place this product on a stable surface. The surface must support the size and weight of this product. Any mounting accessory used must be recommended by the manufacturer. The product should be mounted to a wall or ceiling only as recommended by the manufacturer. Important! The power cord is the mains power supply disconnect device.
IMPORTANT SAFETY INFORMATION Service Warnings Servicing This Product WARNING: Avoid electric shock! Opening or removing the cover may expose you to dangerous voltages. This product contains no user-serviceable parts. Refer all servicing to qualified service personnel. Do not open the cover of this product. If you open the cover, your warranty will be void. Refer all servicing to qualified personnel only. Contact your service provider for instructions.
FCC Compliance FCC Compliance United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Introduction Introduction Welcome to the exciting world of high-speed Internet and high quality digital telephone service. Your new Model DPC2434 Voice-over-Internet Protocol (VoIP) Wireless Home Gateway is a cable modem that meets industry standards for highspeed data connectivity along with reliable digital telephone service.
Introduction Features Plug and Play operation for easy set up and installation Provides parental control and advanced firewall technology Utilizes an attractive compact design that allows for vertical, horizontal, or wallmount placement Allows automatic software upgrades by your service provider 4011350 Rev A 11
What's In the Carton? What's In the Carton? When you receive your wireless home gateway, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged.
Front Panel Description Front Panel Description The front panel of your wireless home gateway provides LED status indicators that indicate how well and at what state your wireless home gateway is operating. See Front Panel LED Status Indicator Functions (on page 130), for more information on front panel LED status indicator functions. 4011350 Rev A 1 POWER—Illuminates solid green to indicate that AC power is being applied to the wireless home gateway.
Front Panel Description 8 TEL2—Illuminates solid green when telephony service is enabled. Blinks when line 2 is in use 9 BATTERY—Illuminates solid green to indicate that the battery is charged. Blinks to indicate that the battery charge is low.
Back Panel Description Back Panel Description The following illustration shows the description and function of the back panel components on the DPC2434. USB USB CABLE CABLE 1 2 3 4 TELEPHONE TELEPHONE 22 11 RESET RESET 5 6 7 T11930 Important! Do not connect your PC to both the Ethernet and USB ports at the same time. Your modem will not function properly if both the Ethernet and USB ports are connected to your PC at the same time.
Back Panel Description 6 RESET—Activating this switch resets the EMTA. Pressing this switch for more than ten seconds resets the device to factory default values and resets the EMTA CAUTION: The Reboot EMTA button is for maintenance purposes only. Do not use unless instructed to do so by your cable or telephone service provider. Doing so may cause you to lose any cable modem settings you have selected.
Where Is the Best Location for My Wireless Home Gateway? Where Is the Best Location for My Wireless Home Gateway? The ideal location for your wireless home gateway is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your wireless home gateway. Read this user's guide thoroughly before you decide where to place your wireless home gateway.
What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your wireless home gateway operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements. Note: You will also need an active cable input line and an Internet connection.
How Do I Set Up My High-Speed Internet Access Account? How Do I Set Up My High-Speed Internet Access Account? Before you can use your wireless home gateway, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider. Choose one of the two options in this section.
How Do I Connect My Devices to Use the Internet? How Do I Connect My Devices to Use the Internet? You can use your wireless home gateway to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking. Connecting and Installing Internet Devices You must connect and install your wireless home gateway to access the Internet. Professional installation may be available.
How Do I Connect My Devices to Use the Internet? Connecting the Modem for High-Speed Data Service WARNING: To avoid personal injury or damage to your equipment, follow these steps in the exact order shown. 1 Power off your PC and unplug it from the power source. 2 Connect your PC to either the ETHERNET port or the USB port using the appropriate data cable. Do not connect your PC to both the Ethernet and USB ports at the same time.
How Do I Configure TCP/IP Protocol? How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the wireless home gateway in Microsoft Windows or Macintosh environments.
How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Windows 2000 Systems 1 Click Start, select Settings, and choose Network and Dial-up Connections. 2 Double-click the Local Area Connection icon in the Network and Dial-up Connections window. 3 Click Properties in the Local Area Connection Status window. 4 Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties.
How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Macintosh Systems 1 Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. 2 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode. 3 Click Advanced in the User Mode window, and then click OK.
How Do I Install USB Drivers? How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contains instructions for installing the USB drivers for the wireless home gateway. Note: If you are not using the USB interface, skip this section. Installing USB Drivers The USB driver installation procedures are different for each operating system.
How Do I Install USB Drivers? 6 Click Next in the Found New Hardware Wizard window. The system searches for the driver file for your hardware device. 7 After the system finds the USB driver, the Digital Signature Not Found window opens and displays a confirmation message to continue the installation. 8 Click Yes to continue the installation. The Found New Hardware Wizard window reopens with a message that the installation is complete. 9 Click Finish to close the Found New Hardware Wizard window.
What Are the Requirements for Ethernet Network Devices? What Are the Requirements for Ethernet Network Devices? How Many Ethernet Network Devices Can I Connect? The Scientific Atlanta wireless home gateway can support several Ethernet network devices using external Ethernet hubs that must be purchased separately. The theoretical maximum number of Ethernet network devices supported is by the wireless home gateway is 63.
How Do I Select and Place Ethernet Network Devices? How Do I Select and Place Ethernet Network Devices? You can use a large variety of Ethernet network devices with your wireless home gateway. These include NIC cards, hubs, bridges, etc. Contact your service provider or consult the documentation for your Ethernet network devices for more information on configuring Ethernet network devices.
How Do I Connect Ethernet Network Devices? How Do I Connect Ethernet Network Devices? Connecting Ethernet Devices You must connect your Ethernet devices for use with the wireless home gateway. Professional installation may be available. Contact your local service provider for further assistance. The following diagram illustrates one of the various Ethernet network connection options that are available to you. WARNING: Hazardous electrical voltages can be present on any connected wiring.
How Do I Connect Ethernet Network Devices? 1 Select locations for Ethernet network devices. For more information, see How Do I Select and Place Ethernet Network Devices? (on page 28). 2 Connect the Ethernet port on the wireless home gateway to your PC. 3 Connect additional Ethernet network devices by connecting an Ethernet hub or router to the wireless home gateway. 4 Connect the active RF coaxial cable to the CABLE connector on the back of the wireless home gateway.
What Are the Requirements for USB Network Devices? What Are the Requirements for USB Network Devices? How Many USB Devices Can I Connect? Contact your service provider for more information on the maximum number of USB network devices to connect to the wireless home gateway to maintain optimal network performance. What Are the Wiring Requirements? Several factors can impact the practical limit of the network.
How Do I Select and Place USB Network Devices? How Do I Select and Place USB Network Devices? You can use a large variety of USB network devices with your wireless home gateway. These include desktop computers, laptop computers, devices with USB ports, and USB adapters. Contact your service provider or consult the documentation for your USB network devices for more information on selecting USB network devices.
How Do I Connect USB Network Devices? How Do I Connect USB Network Devices? Connecting USB Devices You must connect your USB devices for use with your wireless home gateway. Professional installation may be available. Contact your local service provider for further assistance. The following diagram illustrates one of the various USB network connection options that are available to you. WARNING: Hazardous electrical voltages can be present on any connected wiring.
How Do I Connect USB Network Devices? Note: Verify that you have installed the USB drivers on your PC before continuing with these instructions. See How Do I Install USB Drivers? (on page 25), for more information on installing the USB drivers. 1 Select locations for USB network devices. For more information, see How Do I Select and Place USB Network Devices? (on page 31). 2 Connect the USB port on the wireless home gateway to your PC.
How Do I Troubleshoot My Internet Service Installation? How Do I Troubleshoot My Internet Service Installation? I cannot connect to the Internet Verify that the plug to your wireless home gateway AC power is properly inserted into an electrical outlet. Verify that your wireless home gateway AC power cord is not plugged into an electrical outlet that is controlled by a wall switch. If a wall switch controls the electrical outlet, make sure the switch is in the ON position.
How Do I Troubleshoot My Internet Service Installation? My wireless home gateway does not register a cable connection The wireless home gateway works with a standard, 75-ohm, RF coaxial cable. If you are using a different cable, your wireless home gateway will not function properly. Contact your service provider to determine if you are using the correct cable. You may need to renew the IP address on your PC.
How Do I Troubleshoot My Internet Service Installation? How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the wireless home gateway is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC. Renewing the IP address on Windows 95, 98, 98SE, and ME Systems 1 Click Start, and then click Run to open the Run window.
What Are the Requirements for Wireless Network Devices? What Are the Requirements for Wireless Network Devices? How Many Wireless Devices Can I Connect? The DPC2434 serves as a wireless access point (WAP). The WAP on the DPC2434 provides wireless network service to multiple wireless network devices. Contact your cable service provider for more information on the maximum number of wireless network devices to connect to the DPC2434 in order to maintain optimal network performance.
How Do I Select and Place Wireless Network Devices? How Do I Select and Place Wireless Network Devices? You can use a large variety of wireless network devices with your wireless home gateway. These include computers, PDAs, etc. On the wireless network, all devices impact the characteristics of the network, because each device transmits a wireless signal.
How Do I Install Wireless Network Devices? How Do I Install Wireless Network Devices? Installing Wireless Network Devices You must install wireless network devices for use with your wireless home gateway. Professional installation may be available. Contact your local cable service provider for further assistance. The following diagram illustrates one of the various wireless network connection options that are available to you.
How Do I Install Wireless Network Devices? To install wireless network devices WARNING: Hazardous electrical voltages can be present on any connected wiring. Ethernet wiring and connections must be properly insulated to prevent electrical shock. Disconnect power from the wireless home gateway before attempting to connect to any device. To avoid personal injury, follow these steps in the exact order shown.
How Do I Use My Wireless Home Gateway for Telephone Service? How Do I Use My Wireless Home Gateway for Telephone Service? Contacting Your Local Service Provider You need to set up a telephone account with your local service provider to use your wireless home gateway for telephone service.
Where Do I Place My Wireless Home Gateway for Telephone Service? Where Do I Place My Wireless Home Gateway for Telephone Service? If you are planning to use your modem for telephone service, you should work with your cable telephony provider to choose the best location for your modem.
What Are the Requirements for Telephone Service? What Are the Requirements for Telephone Service? This section provides hardware and software requirements for using your wireless home gateway for telephone service. Number of Telephone Devices The RJ-11 telephone-style connectors on the wireless home gateway can each provide telephone service to multiple telephones, fax machines, and analog modems.
How Do I Install the Modem for Telephone Service? How Do I Install the Modem for Telephone Service? The wireless home gateway can be used to provide telephone service for one or two telephone lines. This section describes how to connect a single telephone, fax machine, analog telephone modem, or other telephone device to each telephone port on the wireless home gateway. Important! Connecting the wireless home gateway permanently to the installed home telephone wiring is not covered by this document.
How Do I Install the Modem for Telephone Service? Installation Diagram The following diagram illustrates one of the various connection options that are available to you. To install the wireless home gateway for telephone service 1 Connect a telephone, fax machine, or analog modem to each of the appropriate RJ-11 ports on the wireless home gateway. Notes: The wireless home gateway provides one line of telephone service on each of the RJ-11 connectors.
How Do I Install the Modem for Telephone Service? 3 Connect the active RF coaxial cable to the CABLE connector on the back of the wireless home gateway. The wireless home gateway begins an automatic search to locate and sign on to the network that provides the telephone service. This process may take up to 5 minutes.
How Do I Maintain the Batteries? How Do I Maintain the Batteries? Your modem includes up to two rechargeable Lithium-Ion batteries to provide stand-by operation in the event of an AC power failure. You can replace one or both of the batteries without the use of any tools. WARNING: There is danger of explosion if the battery is mishandled or incorrectly replaced. Replace only with the same type of battery. Do not disassemble it or attempt to recharge the battery outside the system.
How Do I Maintain the Batteries? Location of Batteries The following illustration shows the location of the batteries on the wireless home gateway. Removing and Replacing the Batteries Follow these steps to remove and replace one or both of the batteries. You can remove and replace the batteries without disconnecting the AC power source. 1 Gently press the battery cover on the front of the modem to open the battery cover and gain access to the battery compartment.
How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the wireless home gateway on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be mounted vertically or horizontally. Before You Begin Before you begin, choose an appropriate mounting place. The wall can be made of cement, wood, or drywall.
How Do I Mount the Modem on a Wall? (Optional) Mount the modem as shown in the following illustration.
How Do I Mount the Modem on a Wall? (Optional) Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall.
How Do I Mount the Modem on a Wall? (Optional) Mounting the Wireless Home Gateway on a Wall To mount the wireless home gateway on a wall Complete these steps to mount the wireless home gateway on the wall. 1 Using a drill with a 3/16-in. bit, drill two holes in the wall as follows: To mount the wireless home gateway vertically, drill the holes at the same height and 4 inches apart. To mount the wireless home gateway horizontally, drill the holes at the same height and 4 inches apart.
How Do I Configure the Wireless Home Gateway? How Do I Configure the Wireless Home Gateway? To configure your wireless home gateway, you must first access the WebWizard configuration pages. This section provides detailed instructions and procedures for accessing the WebWizard pages and for configuring your wireless home gateway to operate correctly. This section also presents examples and descriptions of each WebWizard configuration page.
How Do I Configure the Wireless Home Gateway? About Your Modem Page Example The following illustration is an example of the About Your Modem page. About Your Modem Page Description The following table provides a description of each field within the About Your Modem page.
How Do I Configure the Wireless Home Gateway? Field Name Description Cable Modem Status Lists one of the following possible current states of the modem: 56 other notReady notSynchronized phySynchronized usParametersAcquired rangingComplete ipComplete todEstablished securityEstablished psrsmTransferComplete registrationComplete operational accessDenied 4011350 Rev A
How Do I Configure the Wireless Home Gateway? Setting Configuration Options Use the Setup page to access the various configuration options for the wireless home gateway. Detailed descriptions of each configuration option follow later in this guide. Important! After you click the Setup tab, or whenever you access the WebWizard by typing the 192.168.0.
How Do I Configure the Wireless Home Gateway? Setup Page Example The following illustration is an example of the Setup page.
How Do I Configure the Wireless Home Gateway? Virus Protection Wireless In the Setup page, click the selections listed within these sections to access the WebWizard page for that selection. A description of the selections available in each section follows next. Basic Settings The following table provides a description of the pages available from within the Basic Settings section of the Setup page.
How Do I Configure the Wireless Home Gateway? Advanced Settings The following table provides a description of the pages available from within the Advanced Settings section of the Setup page. 60 Field Name Description Options Use this page to enable or disable advanced features on your network IP Address Filtering Use this page to configure IP address filters.
How Do I Configure the Wireless Home Gateway? Field Name Description DMZ Host (Demilitarized Zone) Use this page to configure an IP address that is visible to the wide area network (WAN). DMZ hosting is commonly referred to as “exposed host,” and allows you to specify the “default” recipient of WAN traffic that Network Address Translation (NAT) is unable to translate to a known local PC.
How Do I Configure the Wireless Home Gateway? Firewall The following table provides a description of the pages available from within the Firewall section of the Setup page.
How Do I Configure the Wireless Home Gateway? Virus Protection The following table provides a description of the pages available from within the Virus Protection section of the Setup page.
How Do I Configure the Wireless Home Gateway? Configuring Your Password Settings Use the Basic Settings - Password Settings page to set up a password to restrict unauthorized persons from accessing to your wireless home gateway settings. Click Password Settings in the Basic Settings section of the Setup page to access the Password Settings page. Notes: Your gateway modem comes from the factory with no password enabled.
How Do I Configure the Wireless Home Gateway? To set up your password To set up your password, type your password in the Password field, and then re-type your password in the Re-Enter Password field. Then, click Apply to save your password. Note: If you set a password, on subsequent access to the WebWizard pages, a screen similar to the following appears. Do not forget your password. Write your password and store it in a secure location known only to you.
How Do I Configure the Wireless Home Gateway? Setup Basic Settings - Enable/Disable Time Synchronization by Network Time Protocol Page Example The following illustration is an example of the Basic Settings Enable/Disable time synchronization by Network Time protocol page.
How Do I Configure the Wireless Home Gateway? Setup Basic Settings - Enable/Disable Time Synchronization by Network Time Protocol Page Description The following table provides a description of the fields within the Basic Settings Enable/Disable time synchronization by Network Time protocol page.
How Do I Configure the Wireless Home Gateway? Configuring the Default Network Settings You can use the default network settings, or, if your system requires different settings to operate correctly, you can change the default network settings using the Setup Basic Settings - Network Configuration page.
How Do I Configure the Wireless Home Gateway? Setup Basic Settings - Network Configuration Page Example The following illustration is an example of the Setup Basic Settings - Network Configuration page.
How Do I Configure the Wireless Home Gateway? Setup Basic Settings - Network Configuration Page Description The following table provides a description of the fields within the Setup Basic Settings - Network Configuration page. 70 Field Name Description LAN IP Address Displays the base IP address of the private home LAN and the WebWizard IP address.
How Do I Configure the Wireless Home Gateway? Field Name Description Static IP Address Manual entry is required. Your ISP will provide the information for you to enter into this field. Note: When setting a static IP address, you must enter the IP address, subnet mask, and default gateway before the static IP address will become operational. Static IP Mask Manual entry is required. Your ISP will provide the information for you to enter into this field.
How Do I Configure the Wireless Home Gateway? Setup Basic Settings - IP Management Page Example The following illustration is an example of the Setup Basic Settings - IP Management page.
How Do I Configure the Wireless Home Gateway? Setup Basic Settings - IP Management Page Description The following tables provide a description of the fields within the Setup Basic Settings - IP Management page. Field Name Description DHCP Server Allows you to enable or disable the DHCP server in the wireless home gateway Starting Local Address Displays the starting address used by the built-in DHCP server to distribute Private LAN IP addresses.
How Do I Configure the Wireless Home Gateway? Reserving IP Addresses Use the Setup Basic Settings - Fixed CPE IP Assignment page to reserve IP addresses. This feature allows you to assign a fixed IP address to any device in your network by setting static IP addresses in your PC or other network device. These addresses will be removed from the pool of the IP addresses to be used by your gateway's DHCP server when issuing IP addresses to devices that are connected to your local network.
How Do I Configure the Wireless Home Gateway? Setup Basic Settings - Fixed CPE IP Assignment Page Example The following illustration is an example of the Setup Basic Settings - Fixed CPE IP Assignment page. Setup Basic Settings - Fixed CPE IP Assignment Page Description The following tables provide a description of the fields within the Setup Basic Settings - Fixed CPE IP Assignment page.
How Do I Configure the Wireless Home Gateway? Function Keys Key Description Add Static IP Adds the Static IP address to the list of assigned IP addresses Remove Static IP Removes the Static IP address from the list of assigned IP addresses Restarting the Gateway Modem Use the Setup Basic Settings - Restart Cable Modem page to restart your cable modem. Click Restart Modem in the Basic Settings section of the Setup page to access the Basic Settings - Restart Cable Modem page.
How Do I Configure the Wireless Home Gateway? Saving Your Configuration Use the Setup Basic Settings - Save RG Configuration to Local PC page to save your current cable modem RG configuration to the hard drive on your PC or to a floppy disk. You will then be able to restore the RG configuration, if necessary. Note: If you are not familiar with the procedures detailed in this section, contact your cable service provider before you attempt to change any of the wireless home gateway default settings.
How Do I Configure the Wireless Home Gateway? Enabling and Disabling Advanced Features Use the Setup Advanced Settings - Options page to enable or disable advanced features on your network. When the wireless interface is disabled, the transmitter is turned off. Note: If you are not familiar with the advanced settings detailed in this section, contact your cable service provider before you attempt to change any of the wireless home gateway default advanced options settings.
How Do I Configure the Wireless Home Gateway? Field Name Description WAN Blocking Checking this box prevents the wireless home gateway from being visible to the WAN.
How Do I Configure the Wireless Home Gateway? Configuring IP Address Filters Use the Setup Advanced Settings - IP Filtering page to configure IP address filters. These filters block a range of IP addresses from accessing the Internet. Note: If you are not familiar with the advanced settings detailed in this section, contact your cable service provider before you attempt to change any of the wireless home gateway default advanced IP filtering settings.
How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - IP Filtering Page Description Use this page to specify and enable a range of IP addresses that cannot have access to the Internet. Click Apply to apply and save your new IP address filter settings. Configuring MAC Address Filters Use the Setup Advanced Settings - MAC Filtering page to configure MAC address filters. These filters allow you to deny or block access to the Internet by the individual MAC addresses listed in the table.
How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - MAC Filtering Page Example The following illustration is an example of the Setup Advanced Settings - MAC Filtering page.
How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - MAC Filtering Page Description Use this page to enter the MAC address or MAC addresses of devices whose Internet access you want to control. Click Apply to apply and save your new MAC address filter settings. Setting Up MAC Address Filters The Block/Pass drop down menu allows you to block or pass Internet access to the MAC addresses of the devices you list in the MAC Address Filters table.
How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - Port Filtering Page Example The following illustration is an example of the Setup Advanced Settings - Port Filtering page. Setup Advanced Settings - Port Filtering Page Description Use this page to enter and enable the desired port filtering ranges and protocols in the appropriate fields and then click Apply to apply and save your new port filtering settings.
How Do I Configure the Wireless Home Gateway? Configuring Port Forwarding for Local IP Addresses Use the Setup Advanced Settings - Port Forwarding page to configure port forwarding for local IP addresses. Port forwarding allows you to run a server on the LAN by specifying the mapping of TCP/UDP ports to a local PC. You must also set up a fixed private LAN IP address for the destination device.
How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - Port Forwarding Page Example The following illustration is an example of the Setup Advanced Settings - Port Forwarding page.
How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - Port Forwarding Page Description The following example illustrates how to use the port forwarding feature to configure the Microsoft X-Box Online Live for Internet gaming. Note: For most widely used applications (including Microsoft X-Box Online Live), the built-in firewall automatically maps and opens ports required for that application while the application is in use. 1.
How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - Port Triggers Page Example The following illustration is an example of the Setup Advanced Settings - Port Triggers page.
How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - Port Triggers Page Description Use this page to enter and enable the port forwarding trigger and target range start and end ports along with protocol information in the appropriate fields. The following example illustrates how to use the port triggering feature to configure the Microsoft X-Box Online Live for Internet gaming.
How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - DMZ Host Page Example The following illustration is an example of the Setup Advanced Settings - DMZ Host page. Setup Advanced Settings - DMZ Host Page Description Use this page to place a Private LAN IP device, for example, an FTP, Mail, or Web server directly on the Internet (bypassing the firewall). You set the server with a fixed IP address as a DMZ Host by entering its IP address in the DMZ Address field.
How Do I Configure the Wireless Home Gateway? Setup Firewall - Options Page Example The following illustration is an example of the Setup Firewall - Options page.
How Do I Configure the Wireless Home Gateway? Setup Firewall - Options Page Description This section describes the section headings and fields descriptions of the Setup Firewall - Options page. Note: If you make changes in any of the fields in the Setup Firewall - Options page, click Apply to apply and save your Firewall settings. The following table provides a description of each field name within the Setup Firewall - Options page.
How Do I Configure the Wireless Home Gateway? Field Name Description IP Flood Detection Blocks malicious devices that are attempting to flood devices or networks with illegal broadcast packets. Also referred to as “broadcast storm.” Firewall Protection Enables/disables the firewall. When the firewall is enabled, the firewall will allow most commonly used applications to automatically open IP ports and pass data without any special setup or manual port configuration.
How Do I Configure the Wireless Home Gateway? Setup Firewall - Event Logging Page Example The following illustration is an example of the Setup Firewall - Event Logging page. Setup Firewall - Event Logging Page Description The Setup Firewall - Event Logging page shows events captured by the firewall.
How Do I Configure the Wireless Home Gateway? Field Name Description Enable Email Address Allows you to enter the e-mail address of the person who monitors the firewall. When an event occurs, it will be logged and an email will be sent to this address automatically reporting the event.
How Do I Configure the Wireless Home Gateway? Configuring Parental Control Use the Setup Parental Control - User Setup page to configure parental controls on the wireless home gateway, and to add or delete the individuals who are authorized to set parental controls. Note: If you are not familiar with the settings detailed in this section, contact your cable service provider before you attempt to change any of the wireless home gateway default parental control settings.
How Do I Configure the Wireless Home Gateway? Setup Parental Control - User Setup Page Example The following illustration is an example of the Setup Parental Control - User Setup page. Setup Parental Control - User Setup Page Description This section describes the section headings and fields descriptions of the Setup Parental Control - User Setup page. This page allows you to set up user profiles.
How Do I Configure the Wireless Home Gateway? Important! Make sure to disable pop-up blockers on your Web browser when using user profiles. User names and passwords are case-sensitive. Field Name Description Add User Allows you to add a new user profile. Enter the name of the user and click the Add User button to add the user to the list. User Settings Allows you to edit a user profile by using the dropdown menu to edit a user profile. The drop-down menu allows you to recall the profile to be edited.
How Do I Configure the Wireless Home Gateway? Field Name Description Session Duration 1440 minutes (factory default). Enter the amount of time in minutes that the user will be granted Internet access beginning at the time they sign on using their User Name and Password. Note: Set the Session Duration to 0 (zero) to prevent session timeout. Inactivity time 60 minutes (factory default).
How Do I Configure the Wireless Home Gateway? Setup Parental Control - Basic Setup Page Example The following illustration is an example of the Setup Parental Control - Basic Setup page.
How Do I Configure the Wireless Home Gateway? Setup Parental Control - Basic Setup Page Description This section describes the section headings and fields descriptions of the Setup Parental Control - Basic Setup page. This page allows you to create Internet access rules based on the content found in the URLs of Internet sites. Field Name Description Rule Configuration Allows you to add a new content rule. Enter the name of the rule and click the Add Rule button to add the content rule to the list.
How Do I Configure the Wireless Home Gateway? Function Keys The following function keys appear on the Setup Parental Control - Basic Setup page.
How Do I Configure the Wireless Home Gateway? Configuring Parental Control Advanced Settings Use the Setup Parental Control - Advanced Settings page to configure parental control rules that apply to the home network. Note: If you are not familiar with the settings detailed in this section, contact your cable service provider before you attempt to change any of the wireless home gateway default parental control settings.
How Do I Configure the Wireless Home Gateway? Setup Parental Control - Advanced Settings Page Description This section describes the section headings and fields descriptions of the Setup Parental Control - Advanced Settings page. Note: A subscription is required. You must subscribe to the Parental Control Service by clicking on the link displayed on the Setup Parental Control Advanced Settings page.
How Do I Configure the Wireless Home Gateway? Configuring Parental Control Time of Day Access Filters Use the Setup Parental Control - Time of Day Access Filter page to configure Web access filters to block all Internet traffic to and from specific network devices based on day of week and time of day settings that you select.
How Do I Configure the Wireless Home Gateway? Setup Parental Control - Time of Day Access Filter Page Example The following illustration is an example of the Setup Parental Control - Time of Day Access Filter page. Note: The wireless home gateway uses the network time of day clock that is managed by your data service provider. The time of day clock must be accurate and represent the time of day in your time zone for this feature to operate properly.
How Do I Configure the Wireless Home Gateway? Function Keys The following function keys appear on the Setup Parental Control - Time of Day Access Filter page. Key Description Add Allows you to add a new Time of Day access filter or rule. Enter the name of the filter and click the Add key to add the filter to the list. Time of Day rules are used to restrict Internet access based on the day and time. Remove Removes the selected filter from the Time of Day filter list.
How Do I Configure the Wireless Home Gateway? Setup Parental Control - Event Log Page Example The following illustration is an example of the Setup Parental Control - Event Log page. Setup Parental Control - Event Log Page Description This section describes the section headings and fields descriptions of the Setup Parental Control - Event Log page. This page allows you to track, by user, any attempts made by that user to access Internet sites that are restricted.
How Do I Configure the Wireless Home Gateway? Configuring Virus Protection Use the Setup Virus Protection - Antivirus Setup page to access a Web site that allows you to download a free evaluation copy of antivirus software. Important! The antivirus software must be installed on all PCs or computers that are connected to the wireless home gateway.
How Do I Configure the Wireless Home Gateway? Configuring Your Wireless Access Point Parameters Use the Setup Wireless - Basic page to configure your wireless access point (WAP) parameters, included SSID and channel number. Note: If you are not familiar with the advanced settings detailed in this section, contact your cable service provider before you attempt to change any of the wireless home gateway default wireless basic settings.
How Do I Configure the Wireless Home Gateway? Setup Wireless - Basic Page Description This section describes the section headings and fields descriptions of the Setup Wireless - Basic page. Note: If you make changes in the Setup Wireless - Basic page, click Apply to apply and save your wireless basic settings.
How Do I Configure the Wireless Home Gateway? Configuring Your Wireless Network Security and Encryption Parameters Use the Setup Wireless - Security page to configure your WAP wireless equivalent privacy (WEP) encryption keys and authentication. Note: If you are not familiar with the advanced settings detailed in this section, contact your cable service provider before you attempt to change any of the wireless home gateway default wireless security settings.
How Do I Configure the Wireless Home Gateway? Setup Wireless - Security Page Example The following illustration is an example of the Setup Wireless - Security page. Setup Wireless - Security Page Description This section describes the section headings and fields descriptions of the Setup Wireless - Security page. Note: If you make changes in the Setup Wireless - Security page, click Apply to apply and save your wireless security settings.
How Do I Configure the Wireless Home Gateway? Field Name Description Network Authentication Network Authentication allows only authorized users to gain access to your wireless network. Only users with an authorized user name, password, or pre-shared key are allowed access to the wireless network. Select from the following Network Authentication protocols: Disabled (factory default) 802.
How Do I Configure the Wireless Home Gateway? Field Name Description RADIUS Server Allows you to enter the IP address of the RADIUS server used for authentication and encryption key derivation. RADIUS Port This field is used with 802.1x and WPA Network Authentication. The factory default for this field is 0.0.0.0. Determines the port number of the RADIUS server. The port number is usually 1812 (factory default) or 1645, depending on the server used. This field is used with 802.
How Do I Configure the Wireless Home Gateway? Field Name Description Shared Key Authentication Allows you to determine is Shared Key Authentication is used in the network. Shared Key Authentication can be used when there is no other network authentication in the network. Optional - (factory default) Wireless clients can associate with the wireless access point without authentication.
How Do I Configure the Wireless Home Gateway? Field Name Description 128 Bit Keys 1 through 4 Select these keys for use with Encryption Mode set to 128-bit encryption. Enter 13-byte values for a Key. You do not have to set all four Keys. Usually only one is needed for a home network. Each value is represented in hexadecimal. Use only these numbers or letters: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, a, b, c, d, e, and f to set up your encryption keys.
How Do I Configure the Wireless Home Gateway? Function Keys Key Description Generate WEP Keys Automatically generates four WEP keys based on the PassPhrase entry. Notes: Apply For 64-bit WEP, four unique 64-bit WEP keys will be generated For 128-bit WEP, only one 128-bit WEP key will be generated. The same key will be entered into all four key locations.
How Do I Configure the Wireless Home Gateway? Setup Wireless - Advanced Page Example The following illustration is an example of the Setup Wireless - Advanced page. Note: We recommend that you do not change the default wireless settings that are shown in the preceding illustration unless you are instructed to do so by your cable service provider. Setup Wireless - Advanced Page Description This section describes the section headings and fields descriptions of the Setup Wireless - Advanced page.
How Do I Configure the Wireless Home Gateway? Field Name Description 54g Network Mode Allows you to optimize the performance of your wireless network using one of the following options: Max compatibility (factory default) Allows the access point to interoperate with both 802.11b and 802.11g wireless client devices and minimizes interference with nearby 802.11b wireless networks. 54g Only The wireless access point will only accept 802.11g wireless clients.
How Do I Configure the Wireless Home Gateway? Field Name Description Beacon Interval Displays the time interval that the WAP uses to announce itself to remote devices. The Beacon Interval should be left at 100ms for compliance with most client cards. The Beacon Interval specifies how often packets are sent by the Access Point (AP) to synchronize a wireless network and its clients DTIM Interval Displays the time interval between Broadcasts/Multicast transmissions.
How Do I Configure the Wireless Home Gateway? Setup Wireless Access Control Page Example Setup Wireless - Access Control Page Description This section describes the section headings and field descriptions of the Setup Wireless - Access Control page.
How Do I Configure the Wireless Home Gateway? Field Name Description Closed Network Allows you to disable or enable the network to access by wireless clients. When ON is selected, the access point does not broadcast the SSID. The client device must be configured manually with the SSID and the MAC address of the access point in order to access with wireless network.
Telephone Service Frequently Asked Questions Telephone Service Frequently Asked Questions This section provides answers to frequently asked questions regarding wireless home gateway telephone service. For issues regarding wireless home gateway Internet service, see How Do I Troubleshoot My Internet Service Installation? (on page 35) Frequently Asked Questions Q.
Telephone Service Frequently Asked Questions Q. Can I surf the Internet and make telephone calls at the same time? A. Absolutely! Telephone service is provided separately from Internet data services. Internet surfing and other data services do not affect the quality of your telephone calls. If these services are enabled by your cable service provider, you can make telephone calls and surf the net at the same time.
Having Difficulty? Having Difficulty? Common Troubleshooting Suggestions The modem does not register a cable connection The modem works with a standard, 75-ohm, RF coaxial cable. If you are using a different cable, your wireless home gateway will not function properly. Contact your service provider to determine whether you are using the correct cable. There is no dial tone when I lift the telephone handset Your telephone wiring may be connected to the wrong RJ-11 port on the wireless home gateway.
Having Difficulty? Q. How does the wireless home gateway connect to my computer? A. The wireless home gateway connects to the USB port or the 10/100BaseT Ethernet port on your PC. If your PC is not equipped with an Ethernet interface, an Ethernet card is available from your local PC or office supply retailer, or from your cable service provider. Q. After my wireless home gateway is connected, how do I access the Internet? A. Your local service provider becomes your Internet Service Provider (ISP).
Having Difficulty? The modem does not register a cable connection The modem works with a standard 75-ohm RF coaxial cable. If you are using a different cable, your wireless home gateway will not function properly. Contact your cable service provider to determine whether you are using the correct cable. Verify that you have followed the procedures in How Do I Troubleshoot My Internet Service Installation? (on page 35). Your NIC card or USB interface may be malfunctioning.
Tips for Improved Performance Tips for Improved Performance Check and Correct If your wireless home gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your wireless home gateway AC power is properly inserted into an electrical outlet. Verify that your wireless home gateway AC power cord is not plugged into an electrical outlet that is controlled by a wall switch.
Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the wireless home gateway front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the wireless home gateway.
Front Panel LED Status Indicator Functions Normal Operations (AC Power applied) The following chart illustrates the appearance of the wireless home gateway front panel LED status indicators during normal operations when AC power is applied to the gateway.
Front Panel LED Status Indicator Functions Special Conditions The following chart describes the appearance of the cable modem front panel LED status indicators during special conditions to show when you have been denied network access or when the modem is operating on battery power.
Notices Notices Trademarks Scientific Atlanta is a registered trademark of Scientific-Atlanta, Inc. DPC2434 is a trademark of Scientific-Atlanta, Inc. Cisco, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. an d certain other countries. DOCSIS is a registered trademarks of Cable Television Laboratories, Inc. PacketCable is a trademark of Cable Television Laboratories, Inc.
Notices FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To maintain compliance with the FCC RF exposure guidelines, this equipment should be installed and operated with minimum distance of at least 7.8 in. (20cm) from all persons.
For Information For Information If You Have Questions If you have technical questions, contact your local cable service provider.
Scientific-Atlanta, A Cisco Company 5030 Sugarloaf Parkway, P.O. Box 465477 Lawrenceville, GA 30042 770.236.5000 www.scientificatlanta.com Product and service availability subject to change without notice. © 2006 Scientific-Atlanta, Inc. All rights reserved.
