User Manual

Chapter 3: Networking and Advanced Settings
Chapter 3 21
Status Web Page Group
Fig. 13
Fig. 12
Software Web Page (Fig. 12)
The Information section of this page provides hardware and
software information about your gateway that may be useful to
your cable company. You can view your operating software
version but not change it. This is because your gateway adheres
to the DOCSIS Cable Modem standard, which requires that your
cable company perform any software upgrade of the gateway
from the gateway WAN side.
The Status section of this page shows how long your gateway has
operated since last being powered up, and some key information
the Cable Modem section received during the initialization
process with your cable company. If Network Access shows
“Allowed,” then your cable company has configured your gateway
to have Internet connectivity. If Network Access shows otherwise,
you may not have Internet access, and should contact your cable
company to resolve this.
Connection Web Page (Fig. 13)
This page reports diagnostic information about the initialization
and operating status of your gateway that can be useful at the
time of installation. It can also be useful to your cable company’s
support technician if you’re having problems.
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