User Manual

TROUBLESHOOTING
SYNCHRONISATION
266
14
CHAPTER
overloaded. Try again later, and if the
problem persists, contact your system
administrator.
An alert tells me that there is not enough
free memory to sync my info
The ActiveSync application on your
smartphone ran out of storage space. Try
the following:
1 Close all running programs (see C
losing
applications).
2 If the problem persists, see Making
room on your smartphone for
suggestions on other ways to free up
space on your smartphone.
An alert tells me that ActiveSync
encountered a problem with [item type]
[item name]
An error occurred during the sync of a
single item. This error can usually be
corrected only by removing the item that
caused the error. If you sync again to see if
the error persists, be aware that items
causing this type of error are skipped and
do not show up again.
My Home screen settings are not restored
after a hard reset
Settings such as the background image are
not backed up during synchronisation, so
they can’t be restored after a hard reset. If
you use a backup utility, you may be able
to restore a backup to recover your Home
screen setting and other additional info.
Exchange ActiveSync (wireless
synchronisation)
This section covers issues with direct
wireless synchronisation with an Exchange
server. See De
sktop sync software for help
with synchronising using your desktop
sync software.
An alert tells me that the server could not
be reached
Your smartphone had to wait too long to
connect to the Exchange server. The
connection may have been lost, the server
TIP If you are synchronising with an Exchange
server and you’re unable to change your lock
settings, check with your system
administrator to find out if a systemwide
locking policy is in place.