User Manual

TROUBLESHOOTING
TRANSFERRING INFO FROM ANOTHER DEVICE
251
14
CHAPTER
Transferring info from
another device
For information on transferring your info
from a previous Windows Mobile
®
device
or from a Palm OS
®
device to your new
Palm
®
Treo
™
500v smartphone, visit
go.palm.com/treo500v
for instructions.
IMPORTANT Do not use a backup utility to
transfer your info from another device to
your new smartphone. This can cause your
smartphone to malfunction.
Reinstalling the
desktop software
If you have problems synchronising using
your desktop sync software, you may need
to reinstall the software.
BEFORE YOU BEGIN Make sure your
computer profile includes administrator
rights to install software. In large
organisations, these are usually granted
by the system administrator.
1 Shut down your computer and turn it on
again.
2 On your computer, click Start > Control
Panel > Add or Remove Programs.
3 Remove your desktop software. For
computers running Windows XP, the
software is called Microsoft ActiveSync.
For computers running Windows Vista,
the software is called Windows Mobile
Device Center.
4 Quit any active applications, including
virus scanners and Internet security
applications.
DID YOU KNOW ? You can purchase a third-party
application that lets you run Palm OS
®
applications on your smartphone.
DID YOU KNOW ? If you have questions about
Windows Mobile, you can go to the Microsoft
Windows Mobile website. Search for Palm
devices for information.