User's Manual

ASUS USB Wireless LAN Adapter

Chapter 4 - Troubleshooting

Chapter 4

Troubleshooting

This troubleshooting guide provides answers to some common problems which

you may encounter while installing and/or using ASUS Wireless LAN card

products. These problems requires simple troubleshooting that you can perform

by yourself. Contact the Wireless LAN Technical Support if you encounter

problems not mentioned in this section.

My computer does not recognize the installed ASUS USB Wireless LAN

Adapter.

Verify if the ASUS USB Wireless LAN Adapter drivers are properly installed

by following these instructions:

1. Open the Control Panel window from the Windows

desktop.

2. Double-click on the System icon.

3. Windows

98SE/Me users: Select the Device Manager tab.

Windows

2000/XP users: Select the Hardware tab then click the Device

Manager button.

4. Click the “+” symbol preceeding the Network Adapters item, then check

the ASUS 802.11 Network Adapter item.

A yellow exclamation point or a red plus sign preceeding the network adapter

means that the device driver is not properly installed. Re-install the device

driver following the instructions below.

A yellow exclamation point or a red plus sign appears on the ASUS 802.11b

Network Adapter or ASUS 802.11g Network Adapter item.

The device driver is not properly installed. Follow these instructions to uninstall

and re-install the driver.

1. Insert the Support CD into the CD-ROM drive.

2. When the ASUS Wireless LAN installation window appears, click “Uninstall

ASUS WLAN Utilities/Driver” option.

3. Restart your computer and repeat the software installation following the

instructions contained in this documenation.