User Manual
• Enclose a copy of this completed warranty card and a copy of Your sales
invoice/receipt detailing the purchase of Your Product. (Please note: ASUS
reserves the right to request the original documents.) If You do not provide
the requested documents for warranty validation then the manufacture date
of the Product as recorded by ASUS will be deemed to be the start of the
Warranty Period.
• Ensure that You have fully backed up all the data stored on Your
Product and removed any personal, condential, or proprietary
information before any service process is started. ASUS may delete any
data, software, or programs installed on the Product without restoring
them. ASUS shall not be held liable for the permanent loss, damage, or
misuse of your data.
• Pack the Product in safe and stable packaging. The original packaging
may be useful for this purpose. In any case, the packaging should meet the
following requirements:
• Use a rigid box with aps intact
• Remove any labels, hazardous materials indicators, and other previous
shipment markings on the box that are no longer applicable
• Wrap all items separately
• Use adequate cushioning material
• Use strong tape designed for shipping
• Do not use string or paper over-wrap
• Use a single address label that has clear, complete delivery and return
information
• Place a duplicate address label inside the package
• Please do not send in anything but the Product itself unless specically
requested by ASUS. Please remove any accessories as well as any
removable storage devices such as memory cards, discs, ash drives, from
the Product. ASUS shall have no liability for the loss, damage or destruction
of accessories or removable storage devices, unless they are caused by
willful or gross negligent acts by ASUS.
• Remove or provide any password that You assigned to the Product. If access
to the Product is blocked by passwords, then ASUS may not detect and repair
all failures of the Product.
• If the Product is designed with the TPM (Trusted Platform Module) function,
provide the embedded security chip pre-boot password
4. RMA methods
If RMA is necessary, you have to deliver your product to the nearest ASUS
Repair Center. ASUS may, in its sole discretion, simplify the service procedure
by offering you to deliver the Product to the retail shop where you bought it or
through a free pick-up and delivery service.
5. Exclusions from this limited Warranty Service
ASUS does not warrant uninterrupted or error-free operation of this Product.
The warranty only covers technical hardware issues during the Warranty Period
and in normal use conditions. It applies to rmware issues but not to any other
software issues or customer induced damages or circumstances such as but not
limited to:
(a) The Product has been tampered with, repaired and/or modied by
nonauthorized personnel;
(b) The serial number of the Product, components or accessories has been
altered, cancelled or removed;
(c) The warranty seals have been broken or altered;